Basel – 15 June 2016 Roadshow Switzerland 2016
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Basel – 15 June 2016
Roadshow Switzerland 2016
Roadshow Partner
Our agenda
Introduction & Industry Trends
Branded Fares & Ancillaries
Lufthansa Group
CETS - PowerSearch
Helvetic Tours
Hospitality - Travelport Rooms & More
Hints & Tips
Outlook
Q&A
Travelport is a leading travel commerce platform
providing distribution, technology, payment and
other solutions for the $8 trillion global travel
and tourism industry.
Content Providers
Developers
Travel Buyers
Corporations
TravelAgencies
Travelport – much more than a GDS
Travel Industry Trends
Airlines
A challenging landscape
Stagnant LCC capacity – Western Europe
Growth in passenger journeys 2014-2034 Source: IATA
Hybridization
Convergence of airline models
$59.2bn global ancillary
revenues in 2015 North America 37.5%
Europe 29.9%
Asia-Pacific 22.4%
Middle East -Africa 6.0%
Latin America 4.2%
Ancillaries – revenues by region
Needs of airlines evolving
“I want to communicate my brand and key product benefits outside my
home country effectively”
“I need to increase revenue by improving my sales capability”
“I want to know who the customer is at the time of booking irrespective of
the channel”
“I want to attract the high yielding customers who use travel agents”
“I need OTAs to sell on value, not just price”
A key goal for travel technology
“The travel industry is saying ‘We need to make people feel that they’re not part of some
sort of herd tour group.’
Travelers want a particular, authentic experience that
they can call their own. They don’t want to feel part of a
mass experience”Danielle Mattoon, Travel Editor,
New York Times
Travel Industry Trends
Travel Agencies
An increasingly challenging environment
Changing travel shopping landscape
Savvy travelers Complex airline products
Needs of agents evolving
“I need to know when my customers book ancillaries via airline.com ”
“To assist an airline upsell their fares and ancillaries I need easy access to fare
family and product information”
“I must have access to all of an airline’s content – in one workflow – to service
my customer’s needs ”
“I need assistance in managing complexity as more airlines differentiate their fares and
products”
“As my profits continue to be squeezed, I need to improve productivity”
Needs of travelers evolving
“I want to be able to choose the channel to book and manage my booking”
“I expect to be offered the best fares available however I choose to book”
“I expect my booking channel to recognise my status however I book”
“I get confused if an agent can’t see what I see from the airline.com”
“I expect my travel agent to be an expert on all the fares and products available – whether I’m traveling
for business or leisure”
Travelport’s engabling solution
Branded Fares & Ancillaries
Driving value in the travel industry
Travelcommerce platform
high value, real-time distribution
services
Value to travel buyers
Value to travel
providers
Online travel agencies
Offline travel agencies
Travel management companies
Corporations
Tour operators
Meta-search
Leisuretravelers
Businesstravelers
Tour operators
Cruise
Rail
Car Rental
Hotels
Airlines
Over 160 airline branded faresEstonian
http://travelport-communications.com/ancillary
Interactive Merchandising Map
Branded Fares & Ancillaries
LIVE DEMO
LHG @Travelport Roadshow
Daniel Thal
Junior Sales & Distribution Executive
SWISS International Air Lines
June, 2016
1st Rich Content
2nd LX News
3rd LH/OS/SN News
Agenda
Agenda
1st Rich Content
3rd LH/OS/SN News
2nd LX News
Vision: Customers Want to Have More Choice
• Customer Focus: Customers have different
needs and preferences. “One size fits all” does
not meet their individual wishes.
• Innovation: We are enhancing our product
portfolio with offers and services that are
relevant to our customers.
Mission: Rich Content is Part of Our Strategy
• Transparency: Therefore, our products needs
to be displayed in the same transparent way on
every relevant shelf.
• Added Value: We want to make sure that
customers understand our products and have
the choice of paying only what they really need.
New ways of distribution allow for better productdifferentiation
New ways of distribution allow for better productdifferentiation
Agenda
1st Rich Content
2nd LX News
3rd LH/OS/SN News
SWISS flying into the future with Bombardier C Series
SWISS is launch customer and first operatorof 30 C Series
as of
201610x
CS100
as of
2018
10x
CS100 or
CS300
as of
201710x
CS300
25% more hand baggage – stowage
capacity
More daylight in the cabin – through the
large windows, positioned closely together
Innovative seat design – more comfortable,
thinner and lighter
Pleasant cabin ambience – thanks to low
noise levels
We are the airline of SwitzerlandNew aircrafts with more comfort for our guests
Boeing 777
as of 2016
as of 2017/18
6x Boeing 777
3x Boeing 777
SWISS will renew its fleet with nine Boeing 777 –
a great investment into the „next generation airline of Switzerland“
Boeing 777 – predestined to serve long distance routes to the West coast of the USA and Asia
LAX
HKGBKK
Boeing 777-300ER only operated destinations
MIA
SIN
Airbus A340/Boeing 777-300ER operated destinations
SWISS First:More privacy and individual discretion
SWISS Business:More privacy and personal space
SWISS Economy:More comfort and entertainment
New SWISS lounges: Lean back and relaxThree SWISS Lounges in Dock E – spanningover 3,300 m2 in size
SWISS First lounge: everything you desireA 5* restaurant and an American dinner
SWISS Business and Senator Lounge:Open kitchen with front-cooking, impressive Whisky Bar in SEN Lounge
Agenda
1st Rich Content
2nd LX News
3rd 3rd LH/OS/SN News
LH News
• LH is expanding its connection to Lapland: Ivalo and Tromsø will be introduced in the upcoming winter flight schedule
• Check your baggage at any time: with the LH App you can enjoy the reassurance of knowing where your baggage is at all times -from check-in to baggage reclaim
• New restaurant service in Business Class
• Premium Economy Class: up to 50% more space, a welcome drink, an amenity kit, a bigger screen, lounge access against a fee and even two checked-in bags
• New Terminal 2-Satellite in Munich
OS NEWS
OS network news
• Shanghai (PVG)starting April 2016, 5x a week
• Havana (HAV) starting October 2016, 1x a week
• Hongkong (HKG) starting September 2016, 5x a week
eJournals on board• wide selection of free international newspapers/magazines in
various languages• Download of favourite newspaper during web check-in via the
media box to smartphone, tablet or laptop
New Business Class Upgrade on flights to Europe• Purchase an upgrade at fixed prices up to one year in advance for an
issued Economy class ticket
SN NEWS
SN network news
• Toronto (YYZ) 5x a week
• Belfast, Jerez de la Frontera and Nantes
Brussels airport back to normal
• Departure hall for check in opened again
• Smooth transit between the two terminals withnew walk-through zone “The Connector”
• Opening of a new lounge in Terminal B called“The Suite” (for medium-haul non-Schengendestinations and flights to the US and Canada)
Thank youfor your attention!
Tailored offers
Tailored offers
PowerSearch
LIVE DEMO
• 2 Kataloge (östliches + westliches Mittelmeer bis 31.10.2016)
• 1’700 Objekte buchbar über Helvetic Tours
• Breites Flugangebot
• Helvetic Tours dynamic
Helvetic Tours - Sommer 2016
• Katalog Auslieferung für Reisebüro am 15.08.2016
• Kurz-/Mittelstrecken Katalog gültig bis April 2017
(Kanarische Inseln, Ägypten, Potugal und Funchal)– Erweitertes Angebot im CETS (Antalya, Malta, Mallorca)
– Gesamthaft für Winter 390 Objekte buchbar
• Langstrecken Katalog gültig bis Oktober 2017
(Karibik, Mexiko, Asien, Indischer Ozean,
Vereinigte Arabische Emirate, Afrika)– Erweitertes Angebot im CETS
– Gesamthaft 569 Objekte buchbar
• Helvetic Tours dynamic
Helvetic Tours - Ausblick 2016 / 2017
GDS
HospitalityHotelsRental car & ground transportB2B travel industry digital media
MobileMTTViewtripLocomote
Airline retailing and merchandising
AncillariesRich content & branding
Payments
eNett
Front-En
d
GDS
Airlinecontent
Network carriers
Low cost carriers
Hotels
650,000 chain & independent hotel properties
Car rental
36,000 car rentallocations
Otherdistribution
61 cruise lines
12 major rail networks
Conten
t
HospitalityHotelsRental car & ground transportB2B travel industry digital media
Hotels
650,000 chain & independent hotel properties
Car rental
36,000 car rentallocations
GDSTravel
Commerce Platform
Hospitality Position within Travelport
FIS has demonstrated the ability todeliver with multiple regional projectscompleted successfully
Highly experienced in migrating largeswitching customers using phased roll-out plan and approach
Strong local capabilities and presence inEMEA. Self sufficient local deliveryresource and technology access
Car rental distribution
Hotel distribution B2B travel industry digital media
Travelport generated 7B ad impressions in 2015
Sold 63.5M room nights in 2015
Booked 92M car rental days in 2015
Travelport is the 4th largest 3rd
party distributor of hotel nightsTravelport powers over 60% of online US car rental bookings
Online hotel display ads account
for $629M
Travelport are the clear industry leader in the attachment of hospitality bookings to air tickets
Travelport Hospitality Business
GDSGDS
Aggregators
Car
Hotel chains and representation
companies
Online travel agencies
Travel management
companies
3rd partycorporate booking
tool
Hotel only corporate
booking tools
Leisure agents and meetings
& groups
Conten
tGDSTravel
Commerce Platform
Car Rental Providers
Direct-connected independent hotels
Direct to provider
How we work with our partners
Continuing to create depth and breath
Travel agents around the world are able to shop and book over 72,000 HRS hotel properties in Travelport commerce platforms
*Incremental content only
HRS are a partner and competitor
HRS Top Countries
Estimated Properties HRS Top Countries Estimated Properties
CN 17,123 GB 526
DE 11,840 HU 496
AT 7,193 IN 289
US 5,737 PT 287
FR 2,163 RO 263
IT 1,914 CA 234
PL 1,670 HR 228
ES 1,590 UA 223
RU 970 NL 204
TR 893 MX 151
CH 827 ZA 150
CZ 664
Content is key
Travelport Confidential– 60
HRS Public Rates(commissionable)
HRS Corporate Discount Rates(commissionable)
HRS Client- Corporate Negotiated Rates(Non-commissionable/Net Rates)
These are HRS BAR Rates available to all Travelport Agency Customer when booking an HQ Chain Hotel
These are HRS negotiated discount rates only available to a Company/Organization who have a signed contract with HRS and can be accessed by an HRS Corporate Discount (CD) Number. Travelport agencies can only have access to these rates for sale to their clients who are also specifically HRS clients
These are HRS client negotiated discount rates that can only be accessed by an HRS Corporate Discount NumberRequire an agreement between HRS and the Corporate to which these Corporate Negotiated Rates belong.
To access Corporate Negotiated Rates…Travel agency that books on behalf of the Corporate will need to make a request directly to HRS [email protected] or via the Corporate who will inform their HRS account manager
Rate Types
What makes Rooms and more so special?
Travelport Rooms and More
Travelport Rooms & More
LIVE DEMO
Outlook
Launch date: Tuesday, 19 July 2016
• Enhancements to book hotels, cars and flights
• More focused search functionalities in hotel and car interfaces
• Ability to view car images
• Immediate access to additional hotel content fromTravelport Rooms and More
• Ability to select the number of air search results
• Seat map improvements
For more information visit www.travelport.com/smartpoint
Smartpoint 7.1
Multi-language and customized output
Trip Quote Plus
Mark-up functionality
Fees can be added to fare, taxes
or shown separately:
Trip Quote Plus
Booking a quote
• Options can be booked directly fromthe Trip Quote+ window
• Each quote has a unique identificationnumber and is stored in a database
• Existing quotes can be looked up byreference number and displayed aswell as booked.
Trip Quote Plus
1. 360 fares database migration to bring Rapid Reprice to the next level Fares marked up or with zero value using NFM
2. 65 carriers currently participating and list is growing… In pipeline Cathy Pacific, Aegean, Alitalia, Turkish Airlines
3. New Graphical User Interface for Rapid Reprice – scheduled Q4 2016
Rapid Reprice
Re-platform2 Increase carrier
participation
3 New GUI1
6 releases in 2015
6 releases planned in 2016 , 3 already delivered (FEB/APR/MAY)
Did you know?
• Rapid Reprice “Tips & Tricks”
– Ask Travelport AN14639 Rapid Reprice Tips and Tricks
• Rapid Reprice “Participating Airlines”
– Ask Travelport AN16438
Rapid Reprice
Catalogue Search
Outlook CETS - PowerSearch
DeepLink
Outlook CETS - PowerSearch
ShoppingCart
Outlook CETS - PowerSearch
Upselling – Ancillary Services
Outlook CETS - PowerSearch
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