Dec 08, 2014
Support Collaboration Portal
Initiating a support case from an online form
Task sent to the technical manager
Open Tom’s Outlook (Technical manager)
Task and complaint details are embedded in the email.
User can approve/decline from Outlook toolbar
Workflow Status
Approving – using the Outlook toolbar
Workflow Status
Opening Peter’s Outlook (Lab Manager)
Task details are embedded in the email
Peter’s task - decision
Task sent to Customer Support Desk
Open Mark’s Outlook (Customer Support)
Complaint and resolution are embedded in the email
Workflow Status
Case Management
Team Performance
Team Status
Late Tasks - Report
Report can be exporting to PDF and Excel
Report in PDF format
Report in Excel format
Opening the Report Builder
Managers can create their own reports – without code
Filtering the report – cut and dice
Reports can be saved, exported, printed and distributed