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RMA Process

Dec 08, 2014

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Business

PNMsoft

An example of a RMA workflow process example using PNMsoft's workflow software platform.
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Page 1: RMA Process
Page 2: RMA Process
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Support Collaboration Portal

Page 4: RMA Process

Initiating a support case from an online form

Page 5: RMA Process

Task sent to the technical manager

Page 6: RMA Process

Open Tom’s Outlook (Technical manager)

Page 7: RMA Process

Task and complaint details are embedded in the email.

User can approve/decline from Outlook toolbar

Page 8: RMA Process

Workflow Status

Page 9: RMA Process

Approving – using the Outlook toolbar

Page 10: RMA Process

Workflow Status

Page 11: RMA Process

Opening Peter’s Outlook (Lab Manager)

Page 12: RMA Process

Task details are embedded in the email

Page 13: RMA Process

Peter’s task - decision

Page 14: RMA Process

Task sent to Customer Support Desk

Page 15: RMA Process

Open Mark’s Outlook (Customer Support)

Page 16: RMA Process

Complaint and resolution are embedded in the email

Page 17: RMA Process

Workflow Status

Page 18: RMA Process

Case Management

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Team Performance

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Team Status

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Late Tasks - Report

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Report can be exporting to PDF and Excel

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Report in PDF format

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Report in Excel format

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Opening the Report Builder

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Managers can create their own reports – without code

Page 27: RMA Process

Filtering the report – cut and dice

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Reports can be saved, exported, printed and distributed

Page 29: RMA Process