Report 1

A STUDY ON EMPLOYEE SATISFACTION

BABY ENGINEERING PRIVATE LIMITED

Dissertation

of the

Master of Business Administration.

Under the guidance of

Faculty Member, Thiagarajar School of Management, Madurai.

.

Thiagarajar School of Management

1

A STUDY ON EMPLOYEE SATISFACTION IN

BABY ENGINEERING PRIVATE LIMITED

Dissertation submitted in partial fulfilment

of the requirements for the award degree of

Master of Business Administration.

By

Ramya B

Reg.No. A9410186

Under the guidance of Dr. J. SathyaKumar,

Faculty Member, Thiagarajar School of Management, Madurai.

Thiagarajar School of Management

Madurai

MAY-JUNE 2010

Faculty Member, Thiagarajar School of Management, Madurai.

2

ACKNOWLEDGEMENT

First and Foremost, I would like to express my gratitude and thanks to the

Lord Almighty for his grace in all my activities.

I take this golden opportunity to sincerely express my profound gratitude to Prof. Vidya Suresh, Thiagarajar School of management for her unstinting support extended to me to do the project successfully.

I sincerely thanks to Dr. J. SATHYAKUMAR, Thiagarajar School of

Management, for hid guidance, thoughtful inside and invaluable suggestion

during all stages of this project work.

I express my sincere thanks to Mr. DEVARAJ, HR Manager, Baby

Engineering Private Ltd., Thuvakudi, Trichy for giving me permission to carry

out this study in his esteemed organization.

I am gratefully indebted to all the respondents who spent their precious

time for me and my parents and my friends for their constant love,

encouragement, and support throughout my research work.

3

RESUME

B.RAMYA

Mobile no. – 9655309977, 9952156739

E-mail ID: [email protected]

Total Experience: 2 Years

Experience Highlights:

Organisation IBS Software Services Private Limited. Trivandrum

Designation Software Engineer

Project Name iWise -6 months (October 2007 – March 2008) .It is a Business Management solution.

iLogistics – 1 year and 4 months (April 2008 – July 2009).It is an airline reservation for crew and transport.

Education Qualification:

Exam/Degree Name of the College Board/university Year of Passing

Aggregate

MBA Thiagarajar School of Management. Madurai.

Madurai Kamraj University

2011 6.95* CGPA

B.E(ECE) Saranathan College of Engineering. Trichirapalli

Anna University. Chennai

2007 77%

HSC S.V.S Girls Higher Secondary School. Trichirapalli.

State Board 2003 93%

SSLC S.B.O.A Matric Hr.Sec School. Madurai.

Matric 2001 92%

* - Up to 1st semester

4

Acheivements:

Got Prize in Junior level GK Exam

Class topper in 10th public exam

Got prize in talent exam

Undergraduate:

Department Topper in ‘Principles of Management’ in Engineering.

Coordinator of many activities held in our college.

Postgraduate:

Joint Executive of our college marketing club “CHANDAI”

Have authored a paper on “Role of HR during Mergers and acquisition” in our college HR magazine EXPLOREs 10

BEC Certified with Pass with Merit

Presented a paper in a National Level Conference on ‘Corporate Social Responsibility’.

Organizer in many of our college events like Dimensions ,YUKTI ,Conferences etc

DECLARATION:

I hereby declare that all the above furnished details are true to the best of my knowledge.

Place: Madurai Yours faithfully,

Date: B.Ramya.

5

TABLE OF CONTENTS

CHAPTER-1 Page

Company profile 7

CHAPTER-2

Introduction to the topic 16

Objectives and scope of the study 18

Review of literature 20

CHAPTER-3

Research methodology 23

CHAPTER-4

Analysis and Interpretation 26

CHAPTER-5

Findings 34

Suggestions 34

Conclusion 35

BIBLIOGRAPHY 37

ANNEXURE 38

6

CHAPTER -1

7

PROFILE OF THE

ORGANISATION

8

PROFILE OF THE ORGANISATION

ORIGIN

Established in the year 1975 BEPL entered in to small fabrication works

of M/s BHEL, Trichy. Today BEPL is in a position to boast itself as the pioneer

in manufacture of components for power plant equipment namely boiler, heat

exchanger, auxiliaries, HRSG, WHB, low and High pressure piping, structures

etc.., conforming to requirements of ASME, ANSI,IBR, ISO, NPCIL etc..,

Excellent financial resources coupled with most dedicated team of

technocrats, professionals and technicians aided with high quality management

systems has ensured a growth rate of 15% per annum.

Today we are proud to say that BEPL have grown to the status of a global

player especially with accreditation to ISO 9001:200by BVQI.

BEPL is in the process of entering into licensing agreement with reputed

European manufacturer of HRSGs for Combined cycle power plant.

BEPL is also in the process of establishing a full-fledged Projects

division to enable to execute large scale assignment in power projects. BEPLs

ultimate motto is “power the entire world and beyond”

TECHNOLOGY AND INFRASTRUCTURE

Planning the future is continuous and never-ending activity at BEPL.

Make it possible for continuous improvement of complete range of components

and, in many cases, an enhancement in the performance. The experimentation of

the new technical solutions and the very stringent tests which every new

component is subjected to, guarantee the quality and safety of all components

before being supplied.

9

The boiler pressure part that we manufacture are well deem fit in the

range of 10MW to 500MW. Every single component right from loose tube

bends to Economizer coils manufactured with great care. We have the capability

to manufacture critical components namely furnace walls, boiler tubes, header

and main and reheat steam lines, Superheated steam lines etc…

Total Area of the factory: 6.00Acres.

Covered space : 4000 sq m

Every invent starts with the basic research so as we, our material

preparation consists of the following:

Oxy-acetylene gas cutting, pug cutting, profile cutting, Air plasma cutting,

hydraulic shearing machine, friction and wheel cutting, band saw.

It is well known that welding is the most important technology, used

extensively in our components. Here is the list of machineries available with

us for welding:

Shielded metal arc welding, Gas metal arc welding, Tungsten arc welding,

Submerged arc welding, Stud welding.

Material forming and punching machineries are as follows:

Hydraulic press brake, 4roll plate bending*, 3roll plate bending, 600MT power

press, Tube expander*, Furnace panel processing, Gang panel bending

Machine, CNC tube and pipe bending, fly press, Squeezed Bending*, Swaging

machine*

Machine equipments:

Centre lathe, Shaping, Radial drilling, Portable drilling, portable magnetic

vertical drilling.

10

Surface preparation:

Abrasive /Shot blasting and Sand blasting.

Grinding machine:

Bench grinding machine A.G.7 Grinding machine G.Q.6 Grinding machine,

Flexible shaft high-speed portable Grinding machine.

Heat treatment:

Oil fired furnace of size 8000X4000X4000*, Electric furnace

3000X2000X2000*.

Non-Destructive testing:

Isotope radiography*, ultrasonic testing*, magnetic particle testing*, liquid

penetrant testing, hydrostatic testing and spectrographic testing*.

*-Tied up with specialized agencies / firms.

The streamlined production and assembly have been planned following “just in

time” philosophy, permitting BEPL to follow global and flexible management

of the complete production system. In this way it has been possible to answer

diverse and specific requirements of customers.

The use of highly advanced machineries with specialized machineries together

with highly experienced human resources makes it possible to achieve high

level of customer satisfaction.

MANUFACTURING

The current product profile includes

A. Steam Generating Stations (Up to 500 MV)

Boiler pressure Parts-Economizer, Super heater, Re-heater, Headers, Coils,

Bends, Stubs, Cassette baffles, protective shields etc..,

11

Waste heat Boiler-Bed Evaporator coils, Bank tubes, Water wall panels, stud

and finned tubes.

LP and HP piping-carbon steel & Alloy steel-Pipes, plate formed pipes,

fittings, hangers & supports, specialty clamps etc.,

Tubular and Regenerative Air heaters-Tubular Air heaters blocks, Hot and

cold End baskets, Elements etc.,

Coal Mills-Mill Housing Armouring plates, Coal Chute, Inner and outer arms

etc.,

Combustion system-Coal /Oil Compartment assembly, Coal/ Oil Nozzles, Air

Nozzles, Coal feeder and parts etc.,

Ducts and Dampers-Re suction Ducts, Inlet and outlet ducts, Expansion

Bellows, Isolation dampers, louver and Guillotine type dampers, Casting etc.,

Pressure Vessels-CBD, IBD Tanks, Oil/Air Storage Tanks etc.,

Duct Collecting Equipments-Mech DC & E.S.Ps- Components and parts

Heaters-LP & HP Heaters, Heat Exchangers

Acoustic Control Equipments-Enclosures, Venturies, Sound Hood assemblies,

Silencer Panel etc.,

Supporting Structures: Welded type and bolted type structures.

B.Gas Turbines

Sound Hood Assemblies, Fuel Nozzle Assemblies, Base Frame for Gas

Turbines, G.T Enclosures, Outlet Venturies, Plate formed pipes, Gas turbine

silencer panels etc.,

C.On site jobs-Boiler & Auxiliaries (Special grade boiler Contractor –CIB

Approved)

Re-tubing of air Heater Blocks, Heat Exchangers etc.,

Replacement of Economiser, Super Heater, Re-Heater Coils & Bends etc.,

Replacement and Installation of LP & HP piping

12

D. Special Mining Equipments

Bucket wheel excavators and Coal conveyers- track plates, Conveyer Stress

Frames, Stringer Channels, Conveyer standard sleeper with Vertical Legs,

Wheel assemblies for BWE, etc.,

Automatic Panel Processing Machine

Our unit has recently designed and manufactured a machine for Automatic

Welding of Water Wall Panels. Maximum width of panel can go upto 2500mm

which is more than what is required for standard water wall panels. Maximum

length of panel can go upto 11000mm and we have supplied panels from Tube

of various Diameter from Ø38mm to Ø76mm and fin width from 24mm

onwards. The process involves MIG with 2Torches and the machine is fully

equipped with electronic controls for various fillet sizes, automatic start and

stop, automatic synchronization of torches, hydraulic clamping automatic

suction of exhaust fumes, loading and unloading of panels and also has

provisions for increase in number of torches. 600Rms of welding per shift is

normally achieved.

EXPERIENCE

The accrual of experience and know-how achieved through many years of

existence are always the preliminary point for every new customer.

The long business association with world renowned organization gave us the

opportunity to learn from their rich experience in the terms of engineering,

technology, project management and quality management systems.

13

Major clients includes:

BHEL

ALSTOM Projects India Ltd.,

ALSTOM

NTPC

NLC

ST-CMS ENERGY

THERMAX

TISCO

HINDALCO

ABB

FL-SMIDTH

HCC

SUZLON

NEPC

TNPL

MALCO

HINDUSTAN MOTORS

TATA PROJECTS LTD.,

SINGARENI COLLIERIES LTD.,

CPCL

SEBs

THYSSENKRUPP INDUSTRIES LTD

LARSAN AND TOUBRO

ANFILCO

QUALITY AND SAFETY

The awareness that the total quality depends on every single aspect, has focused

our attention to implementing strict control procedures, at every critical stage to

14

guarantee the conformity of every single component, to the projects

requirement. This approach has been made possible due to continuous

investments in the renewal of the production equipment.

BEPL works with a Quality Policy “We are committed to manufacture and

supply products to customers duly meeting their quality and Delivery

requirements with emphasis on continual Improvement and long term

relationship to achieve Total Customer Satisfaction”.

Our Quality Management system has been accredited to the international

standard ISO 9001: 2000.

BEPL works with safety policy “We are committed to provide safe working

environment to all employees as an integral part of our companies operation and

business performance through setting objectives and targets to eliminate/

control/ minimize risks due to safety hazards”

CONTACT

Baby Engineering (P) Ltd,

PB# 1233, Plot No: E-37,

Developed Plots Estate,

Thuvakudi,

Trichy.620015,

Tamil Nadu,

India.

15

CHAPTER – 2

16

INTRODUCTION

17

INTRODUCTION

Employee Satisfaction Survey:

The most common purpose for surveying employees is satisfaction.

Employee satisfaction surveys deal with workplace issues, such as benefits,

commitment to diversity, and effective communications. The data from these

surveys helps paint a portrait of employee attitudes and opinions. These kinds of

surveys are particularly useful after a company has undergone some sort of

change, such as a layoff, an acquisition, or a new department head. They also

help employers isolate the root causes of persistent problems, such as low

productivity or high expenses.

Employee satisfaction surveys help employers measure and understand their

employees' attitude, opinions, motivation, and general satisfaction with their

work environment. Use employee satisfaction surveys to inform employee

decision making, benefits, work needs and more.

Employee satisfaction surveys provide valuable data that can ultimately save

your company money.

Benefits of Employee satisfaction survey

Track changes in employee satisfaction over time

Improve overall satisfaction and retention

Measures employee satisfaction Level

18

EXECUTIVE SUMMARY

19

EXECUTIVE SUMMARY

Employee Satisfaction in BEPL:

The compiled report signifies level of employee satisfaction in Baby

Engineering Private Limited. Most of the employees are satisfied with this

company. Company has a very good image among its employees.

Most of the employees know company’s strategy; they have confidence

in its leadership. Employees are satisfied with this company.

Most of the Employees are getting appropriate recognition for their

contribution. BEPL provides fair salary to its employees for their work.

BEPL as an organization really has a very bright future because of its

environment. Organization is like a family where employees have to put share

of responsibilities and work in accordance with the organization goal.

As far as employer-employee relationship is concerned working in BEPL

is very satisfactory. People always get chance to show their talents and they are

recognized. Management is quite approachable.

20

REVIEW OF LITERATURE

21

REVIEW OF LITERATURE

• Sooksan Kantabutra of Mahidal University, Thailand. Conducted a study

on leader and follower factors in employee satisfaction and customer

satisfaction. In that he said that “Employee satisfaction has been cited as

leading performance indicators in various business organizations”.

• Employee Satisfaction Survey conducted by Alaska Department of

transportation and public studies states that “Employee satisfaction is

done to measure the employee satisfactions of the work environment, to

identify job satisfaction levels, areas of strength and opportunities for

improvement”.

• Tsuyoshi Takeshita of The University of Tokyo conducted a study on

Internal Marketing and Employee Satisfaction. In that he says

“Employee satisfaction is often called as “job satisfaction” in the field of

organisational behaviour before its importance was indicated in service

marketing”.

• Stephen P. Robbins states that “An individual’s general attitude toward

his or her job, or… the difference between the amount of reward workers

receive and the amount they believe they should receive”.

22

Objectives

23

Objectives:

To measure the employee satisfaction on their company, job, Career and

development, their manager, work group, employee benefit and

remuneration.

To assess the general attitude of the employees towards BEPL

To assess the level of commitment across process and facilities.

To analyze the strengths and weakness of BEPL as an organization

To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees.

24

CHAPTER - 3

RESEARCH METHODOLOGY

25

RESEARCH METHODOLOGY

RESEARCH PROCESS

Different steps are to be followed in the research process and they are explained as below:

1. PROBLEM SOLVING

This is the basic step in the research process. It is well said, “A problem well defined is half solved” here the problem is “To analyze the attitudes of the employees regarding the various benefits provided to them by BEPL”

2. RESEARCH DESIGNOnce the problem is defined the next step is the Research Design.

Research design is the basic framework, which provides guidelines for the rest of the research process.

3. SAMPLING DESIGNThe sampling design used in this project is CONVENIENT SAMPLING,

as the sample of the employees for the survey were selected from the organization from different quotas

4. POPULATIONThe total element of the universe from which the sample is to be selected

to be studied is known as population. The populations of my research are the employees of BEPL.

5. SAMPLE SIZEThe sample size for my project is 100 employees working in the

organization,

Data collection is done through structured questionnaire.

26

CHAPTER -4

GRAPHICAL ANALYSIS

27

GRAPHICAL ANALYSIS:

A. Your Company

1. Overall, are you satisfied with BEPL as an Employee?

Inference:

81% of employees are satisfied with the organisation and 19% have not

satisfied with the organisation.

0

10

20

30

40

50

60

70

80

90

Have agreed Neutral Have Disagreed

28

B. Your Job

2. Overall, I am satisfied with the present job

Inference:

91% of the respondents are satisfied with the job and 1% is neutral and

8% are not satisfied with the job.

0

10

20

30

40

50

60

70

80

90

100

Have agreed Neutral Have Disareed

29

C. Career and guidance

3. I am satisfied with the opportunities in the company like training.

Inference:

47% have satisfied with the career opportunities where as 49% have not

satisfied with the career opportunities.

0

10

20

30

40

50

60

Have agreed Neutral have disagreed

30

D. Your Manager

4. My manager is doing a good job

Inference:

79% have agreed that their manager is doing a good job but 19% are not

satisfied with their managers relation.

0

10

20

30

40

50

60

70

80

90

have agreed Neutral Have Disagreed

31

E. My Work Group

5. My workgroup works well together.

Inference:

79% of the respondents have agreed that they have a good peer relation

whereas 21% have not have a good peer relation.

0

10

20

30

40

50

60

70

80

90

Have Agreed Neutral Have disagreed

32

F. Employee Benefits

5. I am satisfied with employee benefits like remuneration methods.

Inference:

79% of the respondents are not satisfied with the benefits and

remuneration methods of the company but 21% have agreed to that they are

getting good employee benefits.

0

10

20

30

40

50

60

70

80

90

Have Agreed Neutral Have Disagreed

33

CHAPTER – 5

34

FI NDINGS

35

FINDINGS:

Findings related to their overall satisfaction:

81% of the respondents are satisfied working in this organisation.

92% of the respondents are satisfied with their present job

49% of the respondents are not satisfied with the career and guidance

opportunity in the organisation.

79 % of respondents agreed that they have a very good manager.

78% of respondents said that they have a very good peer group.

Suggestions:

The organisation must be aware that performance evaluation of the

employees improves job effectiveness and it is a way to provide career

guidance. This may also helps the employees to improve their

interpersonal relation with the top management which may motivate them

to achieve the set targets.

The findings reveal that there is a very little chance for the employees for

promotion. People working in the same field for years are being stressed

due to no change. Thus the change in the work and certain motivating

factor like promotion can bring in personal development.

The organisation should focus more on setting of rules and regulations

which may not create a barrier for the employees in their work place.

The organisation must spend some time for face to face appraisal or

feedback collecting sessions to improve their satisfaction.

The organisation should use remuneration methods to appreciate the

employees.

36

CONCLUSION

Workers in any organization need something to keep them

working. An employee must be satisfied to work for a company or organization.

Keeping an employee working at full potential is the ultimate goal of employee

satisfaction. There are many employee satisfaction factors that a manager must

consider. In order to properly conduct business employees need to be well

trained and motivated.

This summer project was very helpful and informative to us. I

learnt how theoretical concepts are applied in organisation. I had a great

exposure to work environment. I would recommend my juniors to undertake

summer project.

37

BIBLIOGRAPHY

38

Bibliography:

Stephen P.Robbins (2002). Organisation Behaviour 10th edition. Prentice Hall

Journal of Applied Business Research - Fourth Quarter 2006, Volume 22,

Number 4

www.citehr.com

www.systematicHR.com

www.babyengg.com

www.about.com

39

Annexure