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Rebecca Ranallo Kahl Computers in Libraries April 2008 Library Staff Training: High Tech & High Touch
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Rebecca Ranallo Kahl Computers in Libraries April 2008

Jan 23, 2016

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Library Staff Training: High Tech & High Touch. Rebecca Ranallo Kahl Computers in Libraries April 2008. CCPL stats. $68 million budget 1000+ employees 664 employees in SEIU 106 managers and confidential clerical Top ten busiest libraries in the country. Recent training history. - PowerPoint PPT Presentation
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Page 1: Rebecca Ranallo Kahl Computers in Libraries April 2008

Rebecca Ranallo KahlComputers in Libraries

April 2008

Library Staff Training: High Tech & High Touch

Page 2: Rebecca Ranallo Kahl Computers in Libraries April 2008

CCPL stats

• $68 million budget

• 1000+ employees

• 664 employees in SEIU

• 106 managers and confidential clerical

• Top ten busiest libraries in the country

Page 3: Rebecca Ranallo Kahl Computers in Libraries April 2008

Recent training history

• 2005-06 contracted for staff training

• Some synchronous learning

• New public website with increased staff responsibility

Page 4: Rebecca Ranallo Kahl Computers in Libraries April 2008

Recent training history

• 2007 hired technology trainer• Hired at 32 hours• Full-time within 3 months

• In-house technology training

• E-learning tutorials

Page 5: Rebecca Ranallo Kahl Computers in Libraries April 2008

Training today

• New intranet

• Blended learning

• Contracted trainings and workshops

Page 6: Rebecca Ranallo Kahl Computers in Libraries April 2008

Training today

• E-learning tutorials online

• Increased blended learning options

• Increased 2.0 ability

• More hands-on

• Staff practice & play

Page 7: Rebecca Ranallo Kahl Computers in Libraries April 2008

Test case

• Etime tutorial• Employee time and payroll software• System upgrade • All employees training by online tutorial• Sustainable• Designed for current staff• Useable as an orientation tool for new

staff

Page 8: Rebecca Ranallo Kahl Computers in Libraries April 2008
Page 9: Rebecca Ranallo Kahl Computers in Libraries April 2008
Page 10: Rebecca Ranallo Kahl Computers in Libraries April 2008

Training to come

• More online tutorials

• More interactivity

• More staff astechnology creators

Page 11: Rebecca Ranallo Kahl Computers in Libraries April 2008

• Interactive Strategic Planning• Work on interactive modules to stimulate

and build enthusiasm with staff • In-person• Online• Integrating data, applications and video

Page 12: Rebecca Ranallo Kahl Computers in Libraries April 2008

• Second Life• Interaction in a virtual environment• Online chat• Virtual

meeting space• Virtual content

creation

Page 13: Rebecca Ranallo Kahl Computers in Libraries April 2008

• Cuyahoga Conversations• Interactive conversation space• Community issues and interests • We host the site• We manage the conversations

Page 14: Rebecca Ranallo Kahl Computers in Libraries April 2008

• Revamping Orientation Center• Online modules for

• Intellectual Freedom• Corporate Culture• Customer Service• Marketing• Diversity

Page 15: Rebecca Ranallo Kahl Computers in Libraries April 2008

Barriers

• Buy-in

• Bandwidth

• Updated technology

• Union

• Fear of technology

• Complacency

Page 16: Rebecca Ranallo Kahl Computers in Libraries April 2008

Outcomes

• Deliberate training plans

• Competency based

• More working sessions

• Responsibility for learning

• More on-demand opportunities