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Ratio Kotak Mahindra Bank

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    CHAPTER-1

    Introduction

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    (1.1)Topic

    Ratio Analysis

    (1.1.1) Definition of ratio analysis:

    Ratio analysis is a widely used tool of financial analysis. It is defined as the systematic use of

    ratio to interpret the financial statements so that the strength and weaknesses of a firm as well as

    its historical performance and current financial condition can be determined. The term ratio

    refers to the numerical or quantitative relationship between two variables.

    (1.1.2) Significance or Importance of ratio analysis:

    Helps in evaluating the firms performance:

    With the help of ratio analysis conclusion can be drawn regarding several aspects

    such as financial health, profitability and operational efficiency of the undertaking. Ratio

    points out the operating efficiency of the firm i.e. whether the management has utilized

    the firms assets correctly, to increase the investors wealth. It ensures a fair return to its

    owners and secures optimum utilization of firms assets

    Helps in inter-firm comparison:

    Ratio analysis helps in inter-firm comparison by providing necessary data. An

    interfirm comparison indicates relative position.It provides the relevant data for the

    comparison of the performance of different departments. If comparison shows

    avariance, the possible reasons of variations may be identified and if results are

    negative, the action may be intiated immediately to bring them in line.

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    Simplifies financial statement:

    The information given in the basic financial statements serves no useful Purpose

    unless it s interrupted and analyzed in some comparable terms. The ratio analysis is one

    of the tools in the hands of those who want to know something more from the financial

    statements in the simplified manner.

    Helps in determining the financial position of the concern:

    Ratio analysis facilitates the management to know whether the firms

    financial position is improving or deteriorating or is constant over the years by setting a

    trend with the help of ratios The analysis with the help of ratio analysis can know the

    direction of the trend of strategic ratio may help the management in the task of planning,

    forecasting and controlling.

    Helpful in budgeting and forecasting:

    Accounting ratios provide a reliable data, which can be compared, studied and

    analyzed.These ratios provide sound footing for future prospectus. The ratios can also

    serve as a basis for preparing budgeting future line of action.

    Liquidity position:

    With help of ratio analysis conclusions can be drawn regarding the Liquidity

    position of a firm. The liquidity positon of a firm would be satisfactory if it is able to

    meet its current obligation when they become due. The ability to met short term

    liabilities is reflected in the liquidity ratio of a firm.

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    (1.2) Trend and Industry Analysis

    Thats where trend (time-series) and industry (cross-sectional) analysis come in. You can

    compare your firms ratios to trend data, which is data from other time periods for your firm, to

    see how your firm is doing over a series of time periods.

    You can also compare your firms ratios to industry data. You can gather data from

    similar firms in the same industry, calculate their financial ratios, and see how your firm is doing

    compared to the industry at large. Ideally, to get a good picture of the financial picture of your

    firm, you should do both.

    STANDARDS OF COMPARISION:The ratio analysis involves comparison for a useful interpretation of the financial

    statements. A single ratio is itself does not indicate favourable or unfavourable condition. It

    should be compared with some standard. It consists of:

    PAST RATIOS: Rations calculated from past financial statements of the same

    firm.

    COMPETITORS RATIOS:Ratios of some selected firms, especially most

    progressive and successful competitor, at the same point of time.

    INDUSTRY RATIOS: Ratios of industry to which the firm belongs.

    PROJECTED RATIOS: Ratios developed using the projected or proforma,

    financial statements of the same firm.

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    (1.3) Classification Of Ratios

    The parties interested in financial analysis are short and long term creditors, owners and

    management. Short term creditors main interest is I the liquidity position or short term solvency

    of the firm. Long term creditors on the other hand are more interested in the long term solvency

    and profitability of the firm. Similarly, owners concentrate on the firm's profitability and

    financial condition. Management is interested in evaluating every aspect of the firm's

    performance. They are classified into 4 categories:

    Liquidity ratios

    Liverage ratios

    Activity ratios

    Profitability ratios

    Liquidity Ratios:

    Liquidity ratios measure the firms ability to meet current obligations. It is extremely

    essential for a firm to be able to meet its obligations as they become due liquidity ratio's

    measure. The ability of the firm to meet its current obligations. In fact analysis is of liquidity

    needs in the preparation of cash budgets and cash and funds flow statements, but liquidity ratios

    by establishing a relationship between cash and other current assets to current obligations

    provide a quick measure of liquidity.

    A firm should ensure that it does not suffer from lack of liquidity and also that it does not

    have excess liquidity. The failure of the company to meet its obligations due to the lack of

    sufficient liquidity will result in a poor credit worthiness, loss of creditors confidence or even in

    legal tangles resulting in the closure of company. A very high degree of liquidity is also bad,

    idle assets earn nothing. The firm's funds will be unnecessarily tied up to current assets.

    Therefore, it is necessary to strike a proper balance between high liquidity and lack of liquidity.

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    1. Current ratio

    2. Quick ratio

    3. Interval measure

    4. Net working capital ratio

    1. Current Ratio:

    Current ratio is calculated by dividing current assets by current liabilities: Current assets

    include cash and those assets which can be converted into cash with in a year, such as

    marketable securities, debtors and inventories. Current liabilities include creditors, bills

    payable, accrued expenses, short term back loan, income tax liability and long term debt

    maturing in current year. The current ratio is a measure of firm's short term solvency.

    As a conventional rule a current ratio of 2:1 or more is considered satisfactory. Thecurrent ratio represents margin of safety for creditors

    CURRENT RATIO = CURRENTS ASSETS

    CURRENT LIABILITIES

    2. Quick Ratio:

    Quick ratio establishes a relationship between quick or liquid, assets and current

    liabilities. Cash is the most liquid asset, other assets which are considered to be relatively liquid

    and included in quick assets are debtors and bills receivables and marketable securities.

    Inventories are considered to be less liquid.

    Generally a quick ratio of 1:1 is considered to represent a satisfactory current financial condition

    QUICK RATIO: CURRENT - INVENTORIES

    CURRENT LIABILITIES

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    3. Interval Measure:

    The ratio which assesses a firm's ability to meet its regular cash expenses is the interval

    measure. Interval measure relates the liquid assets to average daily operating cash outflows.

    The daily operating expenses will be equal to cost of goods sold plus selling, administrative and

    general expenses less depreciation divided by number of days in the year.

    INTERVAL MEASURE: CURRENTASSETSINVENTORY

    AVERAGE DAILY OPERATING EXPENSES

    4. Net Working Capital Ratio:

    The difference between current assets and current liabilities excluding short term bank

    borrowing is called net working capital or net current assets. Net working capital is some timesused as measure of firm's liquidity.

    NET W.C RATIO: NETWORKING CAPITAL

    NET ASSETS

    Liverage Ratios:

    The short term creditors, like bankers and suppliers of raw material are more concerned

    with the firms current debt paying ability. On the other hand, long term creditors like debenture

    holders, financial institutions etc. are more concerned with firms long term financial strength. In

    fact a firm should have short as well as long term financial position. To judge the long term

    financial position of the firm, financial leverage or capital structure, ratios are calculated. These

    ratios indicate mix of funds provided by owners and lenders. As a general rule, there should be

    an appropriate mix of debt and owners equity in financing the firm's assets.

    1. Debt Ratio

    2. Debt Equity Ratio

    3. Capital employed to net worth ratio

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    NET WORTH RATIO: CAPITAL EMPLOYED

    NET WORTH

    4. Other Debt Ratios:

    To assess the proportion of total funds Short and Long term provided by outsiders to

    finance total assets, the following ratio may be calculated TL to TA RATIO:

    Other debt ratio:TOTAL LIABILITIES

    TOTAL ASSETS

    Activity Ratios:

    Funds of creditors and owners are invested in various assets to generate sales and profits.

    The better the management of assets, the larger is an amount of sales. Activity ratios areemployed to evaluate the efficiency with which the firm manages and utilizes its assets these

    ratios are also called turnover ratios because they indicate the speed with which assets are being

    converted or turned over into sales. Activity ratios, thus, involve a relationship between sales

    and assets. A proper balance between sales and assets generally reflects that assets are managed

    well.

    1. Inventory turnover ratio

    2. Debtors turnover ratio

    3. Collection period

    4. Net assets turnover ratio

    5. Working Capital turnover ratio

    1. Inventory Turnover Ratio:

    Inventory turnover ratio indicates the efficiency of the firm in producing and selling its

    product. It is calculated by dividing cost of goods sold by average inventory. Average

    inventory consists of opening stock plus closing stock divided by 2.

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    INVENTORY TURNOVER RATIO: COST OF GOODS SOLD

    AVERAGE INVENTORY

    2. Debtors Turnover Ratio:

    Debtors turnover ratio is found out by dividing credit sales by average debtors. Debtors

    turnover indicates the number of times debtors turnover each year. Generally the higher the

    value of debtors turnover, the more efficient is the management of credit

    DEBTORS TURNOVER RATIO =CREDIT SALES

    AVERAGE DEBTORS

    3. Collection Period:

    The average number of days for which debtors remain outstanding is called the average

    collection period.

    AVERAGE COLLECTION PERIOD= NO. OF DAYS IN A YEAR

    DEBTORS TURNOVER

    4. Net Assets Turnover Ratio:

    A firm should manage its assets efficiently to maximise sales. The relationship between

    sales and assets is called net assets turnover ratio. Net assets include net fixed assets and net

    current assets

    NET ASSETS TURNOVER RATIO= SALES

    NET ASSETS

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    5. Working Capital Turnover Ratio:

    A firm may also like to relate net current assets to sales. It may thus compute net

    working capital turnover by dividing sales by net working capital

    WORKING CAPITAL TURNOVER RATIO= SALES

    NET CURRENT ASSETS

    Profitability Ratios:

    A company should earn profits to survive and grow over a long period of time. Profits

    are essential but it would be wrong to assume that every action initiated by management of acompany should be aimed at maximizing profits, irrespective of social consequences.

    Profit is the difference between revenues and expenses over a period of time. Profit is the

    ultimate output of a company and it will have no future if it fails to make sufficient profits.

    Therefore, the financial manager should continuously evaluate the efficiency of the company in

    terms of profits. The profitability ratios are calculated to measure the operating efficiency of the

    company.

    Generally, there are two types of profitability ratios

    1. Profitability in relation to sales

    2. Profitability in relation to investment

    a. Gross profit margin ratio

    b. Net profit margin ratio

    c. Operating expenses ratio

    d. Return on Investment

    e. Return on equity

    f. Earning per share

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    g. Dividends per share

    h. Dividend pay out ratio

    i. Price earning ratio

    a.Gross Profit Ratio:

    It is calculated by dividing gross profit by sales. The gross profit margin reflects the

    efficiency with which management produces each unit of product. This ratio indicates the

    average spread between the cost of goods sold and the sales revenue.

    GROSS PROFIT RATIO= GROSS PROFIT

    SALES

    b.Net Profit Ratio:

    Net profit is obtained when operating expenses, interest and taxes are subtracted from the

    gross profit. The net profit margin is measured by dividing profit after tax or net profit by sales.

    NET PROFIT RATIO= NET PROFIT

    SALES

    c.Operating Expense Ratio:

    Operating expense ratio explains the changes in the profit margin ratio. This ratio is

    computed by dividing operating expenses like cost of goods sold plus selling expenses, general

    expenses and administrative expenses by sales.

    OPERATING EXPENSE RATIO= OPERATING EXPENSES

    SALES

    The higher operating expenses ratio is unfavorable since it will leave operating income to

    meet interest dividends etc.

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    d. Return On Investment:

    The term investment may refer to total assets or net assets. The conventional approach of

    calculating return on investment is to divide profit after tax by investment. Investment

    represents pool of funds supplied by shareholders and lenders. While PAT represent residue

    income of shareholders

    RETURN ON INVESTMENT= PROFIT AFTER TAX

    INVESTMENT

    e. Return On Equity:

    Ordinary share holders are entitled to the residual profits. A return on shareholdersequity is calculated to see the profitability of owners investment. Return on equity indicates

    how well the firm has used the resources of owners. The earning of a satisfactory return is the

    most desirable objective of business.

    RETURN ON EDQUITY= PROFIT AFTER TAX

    NET WORTH

    f. Earnings Per Share:

    The measure is to calculate the earning per share. The earning per share is calculated by

    dividing profit after tax by total number of outstanding. EPS simply shows the profitability of

    the firm on a per share basis, it does not reflect how much is paid as dividend and how much is

    retained in business.

    EARNINGS PER SHARE= PROFIT AFTER TAX

    NO. OF SHARES OUTSTANDING

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    g. Dividends Per Share:

    The net profits after taxes belong to shareholders. But the income which they really

    receive is the amount of earnings distributed as cash dividends. Therefore, a larger number of

    present and potential investors may be interested in DPS rather than EPS. DPS is the earnings

    distributed to ordinary shareholders divided by the number of ordinary shares outstanding.

    DPS= EARNINGS PAID TO SHARE HOLDERS

    NUMBER OF SHARES OUTSTANDING

    h. Dividend Pay Out Ratio:

    The dividend pay out ratio is simply the dividend per share divided by Earnings Per

    Share.

    DIVIDEND PAY OUT RATIO= DIVIDEND PER SHARE

    EARNINGS PER SHARE

    i.Price Earning Ratio:

    The reciprocal of the earnings yield is called price earning ratio. The price earning ratio

    is widely used by security analysts to value the firm's performance as expected by investors.

    Price earning ratio reflects investors expectations about the growth of firm's earnings. Industries

    differ in their growth prospects. Accordingly, the P/E ratios for industries very widely.

    PRICE EARNING RATIO= MARKET VALUE PER SHARE

    EARNING PER SH

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    CHAPTER2

    Organization Profile

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    (2.1) About The Company

    The Kotak Mahindra Group

    Kotak Mahindra is one of India's leading financial organizations, offering a wide range of

    financial services that encompass every sphere of life. From commercial banking, to stock

    broking, to mutual funds, to life insurance, to investment banking, the group caters to the diverse

    financial needs of individuals and corporates.

    The group has a net worth of over Rs. 6,523 crore and has a distribution network of

    branches, franchisees, representative offices and satellite offices across cities and towns in India

    and offices in New York, London, San Francisco, Dubai, Mauritius and Singapore. The Group

    services around 6.2 million customer accounts.

    Group Management

    Mr. Uday Kotak Executive Vice Chairman & Managing Director

    Mr. C. Jayaram

    Mr. Dipak Gupta

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    (2.2) Formation Of The Company

    The Kotak Mahindra Group was born in 1985 as Kotak Capital Management Finance

    Limited. This company was promoted by Uday Kotak, Sidney A. A. Pinto and Kotak &

    Company. Industrialists Harish Mahindra and Anand Mahindra took a stake in 1986, and that's

    when the company changed its name to Kotak Mahindra Finance Limited.

    Since then it's been a steady and confident journey to growth and success.

    1986 Kotak Mahindra Finance Limited starts the activity of Bill Discounting

    1987 Kotak Mahindra Finance Limited enters the Lease and Hire Purchase market

    1990 The Auto Finance division is started

    1991The Investment Banking Division is started. Takes over FICOM, one of India's largest

    financial retail marketing networks

    1992 Enters the Funds Syndication sector

    1995

    Brokerage and Distribution businesses incorporated into a separate company - Kotak

    Securities. Investment Banking division incorporated into a separate company - Kotak

    Mahindra Capital Company

    1996

    The Auto Finance Business is hived off into a separate company - Kotak Mahindra

    Prime Limited (formerly known as Kotak Mahindra Primus Limited). Kotak Mahindra

    takes a significant stake in Ford Credit Kotak Mahindra Limited, for financing Ford

    vehicles. The launch of Matrix Information Services Limited marks the Group's entry

    into information distribution.

    1998Enters the mutual fund market with the launch of Kotak Mahindra Asset Management

    Company.

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    2000

    Kotak Mahindra ties up with Old Mutual plc. for the Life Insurance business.

    Kotak Securities launches its on-line broking site (now www.kotaksecurities.com).

    Commencement of private equity activity through setting up of Kotak Mahindra

    Venture Capital Fund.

    2001 Matrix sold to Friday Corporation Launches Insurance Services

    2003Kotak Mahindra Finance Ltd. converts to a commercial bank - the first Indian

    company to do so.

    2004 Launches India Growth Fund, a private equity fund.

    2005

    Kotak Group realigns joint venture in Ford Credit; Buys Kotak Mahindra Prime

    (formerly known as Kotak Mahindra Primus Limited) and sells Ford credit Kotak

    Mahindra. Launches a real estate fund

    2006Bought the 25% stake held by Goldman Sachs in Kotak Mahindra Capital Company

    and Kotak Securities

    (2.3) About Companys Important Persons

    DIRECTORS

    Mr. K. M. Gherda retired as a Director of the Bank at the Twenty Third Annual General

    Meeting of the Bank held on 28th July 2008. At the same meeting, Mr. Asim Ghosh who was

    appointed as an Additional Director of the Bank with effect from 9th May 2008, was appointed

    as a Director of the Bank. Mr. Pradeep Kotak, Director of the Bank retires by rotation at

    theTwenty Fourth Annual General Meeting. Mr. Kotak has expressed hisdesire not to seek re-

    appointment.

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    The Board of Directors of the Bank, at its meeting held on 12th May 2009, has re-

    appointed Dr. Shankar Acharya as part-time Chairman of the Bank, for a period of three years,

    with effect from 20th July 2009 subject to the approval of the shareholders and of the Reserve

    Bank of India. The approval of the shareholders in this regard is being sought at the ensuing

    Annual General Meeting of the Bank.

    Mr. Shishir Bajaj was appointed as an Additional Director of the Bank with effect from 12th

    May 2009 and, pursuant to the proviso to Section 260 of the Companies Act, 1956, holds office

    as a Director up to the date of this Annual General Meeting but is eligible to be appointed as a

    Director. In terms of Section 257 of the Companies Act, 1956 the Bank has received notice in

    writing from a member along with a requisite deposit of Rs. 500/- proposing the candidature ofMr. Shishir Bajaj for his appointment as a Director.

    Mr. Shishir Bajaj is an MBA from the Stern School of Business, New York University majoring

    in Finance. Mr. Bajaj is presently the Chairman and Managing Director of Bajaj Hindusthan

    Ltd. (BHL), the largest sugar and ethanol manufacturing company in India. He has been looking

    after the affairs of BHL since 1974 shouldering its overall responsibility and was made the

    Managing Director of BHL in 1988. He has over 35 years of extensive experience in the Indian

    Sugar Sector

    AUDITORS

    Messrs S. R. Batliboi & Co., Chartered Accountants, auditors of your Bank, retire on the

    conclusion of Twenty Fourth Annual General Meeting and are eligible for re-appointment. You

    are requested to appoint auditors for the current financial year and to fix their remuneration.

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    STATUTORY INFORMATION

    The Companies (Disclosure of Particulars in the Report of Board of Directors) Rules,

    1998, are not applicable to Kotak Mahindra .

    EMPLOYEES

    The employee strength of Kotak Mahindra along with its subsidiaries as of 31st March

    2009 was around 18000, as compared to around 21000 employees a year ago.

    The Bank standalone had around 8400 employees as of 31st March 2009. 179 employees

    employed throughout the year and 88 employees employed for part of the year were in receipt of

    remuneration of Rs. 24 lacs or more per annum.

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    (2.4) Corporate Identity

    Kotak Mahindra Asset Management Company Limited (KMAMC)

    Kotak Mahindra Asset Management Company Limited (KMAMC), a wholly owned

    subsidiary of KMBL, is the Asset Manager for Kotak Mahindra Mutual Fund (KMMF).

    KMAMC started operations in December 1998 and has over 4 Lac investors in various schemes.

    KMMF offers schemes catering to investors with varying risk - return profiles and was the first

    fund house in the country to launch a dedicated gilt scheme investing only in government

    securities.

    They are sponsored by Kotak Mahindra Bank Limited, one of India's fastest growing

    banks, with a pedigree of over twenty years in the Indian Financial Markets. Kotak Mahindra

    Asset Management Co. Ltd., a wholly owned subsidiary of the bank, is our Investment Manager.

    They made a humble beginning in the Mutual Fund space with the launch of our first

    scheme in December, 1998. Today we offer a complete bouquet of products and services suiting

    the diverse and varying needs and risk-return profiles of our investors.

    We are committed to offering innovative investment solutions and world-class services and

    conveniences to facilitate wealth creation for our investors.

    Different people have different investment needs. The ability to take risks while investing in

    financial products varies accordingly. In this section we present our wide range of Mutual Fund

    schemes, which span across the risk-reward spectrum

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    (2.5) Companys Product Or Services

    Kotak 30 Kotak Midcap Kotak Opportunities

    Kotak Lifestyle Kotak Contra Kotak Tax Saver

    Kotak Equity Arbitrage

    Fund

    Kotak Emerging

    Equity Scheme

    Kotak Global

    Emerging Market

    Kotak Indo World

    Infrastructure Fund

    (2.5.1)

    Management of one's finances to attain a defined goal calls for a lot of discipline, many a

    times self-imposed. Our Systematic Investment Plan is a tool, which can help you, inject this

    discipline in your financial management efforts.

    Our Systematic Investment Plan (SIP) provides you the facility to periodically invest a

    fixed sum over any defined period of time (6 months or more) in a disciplined manner.

    SIPs help in arresting uncertainties associated with trying to time the market and thus, in

    the long term tends to iron out market fluctuations.

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    It also brings in the much needed investment discipline as you allocate a defined sum to

    your investments for a defined frequency, thus making investments a mandatory component

    while you allocate your resources.

    It brings down your average cost of acquisition of units. As you would allocate a fixed

    sum every month, you would buy more units when the prices of our units are lower than when

    they are higher. We call this Rupee Cost Averaging.

    Finally, through this arrangement, your funds otherwise lying idle (and if you know it, on

    account of inflation, depleting in real value) in your bank account get channelised into future

    wealth creating investments.

    And of course, you stand to gain in terms of a more favourable entry load on your

    systematic investments.

    (2.5.2)

    Want to receive a regular stream of payouts in a defined frequency ? Want to book profits

    periodically ?

    Our Systematic Withdrawal Plan (SWP) is designed keeping in mind these requirements

    of yours. Through our SWP you can redeem defined sums at a pre-defined frequency by giving

    a one-time instruction to us. You may choose to regularly withdraw either a fixed sum or just the

    appreciation on your investments.

    This facility caters to two segments of investor needs :

    1) Investors wanting defined, regular funds inflow from their investments.

    2) Investors interested in booking gains at a regular interval.

    If you require an exact amount regularly then the Fixed Option is suitable for you. If you

    do not want this withdrawal to disturb your capital contribution and would like only to reap

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    theappreciation generated in the investment, you should opt for the appreciation option. Ideally

    SWP should be opted from the growth options of our schemes.

    (2.5.3)

    Want a phased entry into the Equity markets rather than putting in all your money at one

    tranch? Want to book profits from your equity holdings and want your profits to continue

    earning for you ?

    Try our Systematic Transfer Plan (STP). Our Systematic Transfer Plan (SWP) caters to

    your above needs.Through our STP you can choose to switch your investments from one Kotak Mutual

    scheme to another at a predefined frequency by giving a one-time instruction to us. You also

    have a choice between switching a fixed sum or only the appreciation on your investments.

    This facility caters to two segments of investor needs :

    1) Investors wanting to time their exposure in the equity markets over a period of time

    instead of a point in time. Such investors can invest in our Debt Schemes and choose a periodic

    transfer of investments into our equity schemes.

    2) Investors who are already invested in equity wanting to book profits regularly and

    allowing the profits to earn returns in any of our Debt schemes.

    You can choose to transfer either a fixed sum every defined period or only the

    appreciation on your investments over that period from one scheme to another. The later is

    helpful, where you do not want the transfer to disturb your capital contribution.

    Ideally STP should be opted from the growth options of our schemes.

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    (2.5.4)

    Want to receive your dividend entitlement and redemption payouts faster and straight into

    your bank account.

    Our Direct Credit Facility comes automatically to you (unless you choose otherwise) if you hold

    an account with any of the 14 banks listed below :

    ABN AMRO Bank Deutsche Bank Indusind Bank

    AXIS Bank HDFC Bank Kotak Mahindra Bank

    Centurion Bank of Punjab HSBC Standard Chartered Bank

    Citibank ICICI Bank Yes BankCorporation Bank IDBI Bank

    Direct Credit is safer, faster and convenient compared to the conventional cheque payout

    mechanism.

    (2.5.5)

    Tired of running to the bank for banking your dividend cheques and then waiting for it to

    clear. Leave your worries to us. Opt in for ECS of Dividends.

    ECS (Electronic Clearing Service) is a Reserve Bank of India offering to facilitate, among

    others, faster and seamless payout of dividends directly into your bank account.

    ECS as a mechanism for payout of Dividends is faster, convenient, cost-effective and hassle-

    free. Besides, you don't run the risk of loss of dividend instruments in transit and the associated

    delays in obtaining a duplicate instrument.

    This facility is currently offered across all banks in over 71 locations.

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    The Selling Process

    Before you start selling Mutual funds you need to understand the scheme you are selling.

    You should not only focus on the specific features of the scheme but focus also on the specific

    financial goals of the prospect and show how the scheme enables him to get what he really

    wants. You should keep yourself updated on the track record of the scheme as well as the overall

    performance of the mutual fund.

    Thus before recommending an investment you should know:

    The strength of the Asset Management Company and sponsors of Mutual Fund.

    The various choices/plans available and their advantagesThe nature of the scheme

    The potential of returns and the risk associated with it

    Tax benefits

    Operational Details

    Knowing your client is a strategic step. Clients may vary. Their financial needs and

    choice of investment differs depending on their age, earning capacity, family commitments and

    ability to take risk. Some of the categories are given below

    Young and Accumulating: These clients are typically under 40, seeking capital appreciation.

    They are willing to take high risks for high returns.

    Middle aged with family commitments: Ideally between 40-60 and looking at stable investments

    and lower risks

    Retired: They are above 60 years seeking income to meet their regular expenses. Safety

    of their principal is their prime concern Institutions and high net worth individuals: These

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    include corporates, banks, trusts and wealthy investors who seek an appropriate combination of

    tax efficient growth and income depending upon their return expectation.

    There are three types of prospects - Receptive, potential and independent minded. The

    earlier you identify which of these you are talking to the more productive will be your selling

    efforts.

    Receptive: They are clients who will work in close association with you to develop a

    financial plan. They have the discipline to invest regularly and believe in the merits of

    professional financial advisors.

    Potential: They are the people who have neither the discipline nor the patience to investbut do have the desire to become a successful investor. Working closely with them could make

    them Receptive clients.

    Independent minded clients: These are clients who prefer investing directly and do not use

    financial advisors. They can be cultivated over time.

    (2.6) Quality Policy& Objectives

    Before you recommend a financial plan you must understand the needs and priorities of

    your client. You should help him see synergies between his financial goals and your financial

    plan objectives. For this you need to understand your clients

    Investment objectives

    Risk tolerance

    Return Expectation

    Cash flow requirement

    Tax benefits

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    (2.7) Organization Plans

    Help them choose their investments

    After having understood your client's needs, priorities and financial goals you have to

    advice him on where to invest. Your relationship depends a lot on the advice you give to your

    client. You should be honest and straightforward. Be completely focused on helping your client

    to make a good buying decision. Here are some of the alternatives that can be presented to your

    client.

    Encourage regular investment

    You should ask your clients to start investing early and invest regularly. This will help

    them to make more money because of the power of compounding of the rupee.

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    Commit them to invest

    The best investment advice and investment plans are a waste unless they are backed by

    the commitment of the client to invest. Be sure that the client gives you his commitment to

    invest. Go a step further and be ready with all kinds of paperwork, application forms and other

    documents required for the sale. Try and help him in any way you can.

    Provide personalized after- sales- service

    The last and the most important part of the sales process is the augmented element. These

    are the extra things that you include in your service that go beyond expectations.

    It is in this area of exceeding expectations that you can set yourself apart from other

    distributors.

    It is by doing the things that go beyond what the client anticipates that you build high

    levels of goodwill that leads to testimonials, resales and referrals to other prospective clients.

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    Some of the personalized services that you can provide are as follows

    Making periodic calls to see if your clients need any help with their investments.

    Getting in touch with them when there is a lot of fluctuation in the market prices and advising

    them accordingly.Continuously assessing any change in their personal circumstances and recommending a

    change in investment plan if need be.

    Keeping your clients updated of the new schemes and products, which could be useful for

    them.

    Since you represent the interest of both the investor and the mutual fund you must regularly

    follow up with the mutual fund if your clients have experienced any service related problem.

    At the end of all remember the golden rule. Treat every client as a special and important

    person. Be thoroughly prepared and knowledgeable. Be completely honest and straightforward.

    Focus on helping them achieve their financial goals and see the results.

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    CHAPTER-3

    Research Objectives

    &Scope

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    (3.1) Objectives Of Project

    Ratios are highly important profit tools in financial analysis that help financial analysts

    implement plans that improve profitability, liquidity, financial structure, reordering, leverage,

    and interest coverage. Although ratios report mostly on past performances, they can be

    predictive too, and provide lead indications of potential problem areas.

    Ratio analysis is primarily used to compare a company's financial figures over a period of

    time, a method sometimes called trend analysis. Through trend analysis, you can identify trends,

    good and bad, and adjust your business practices accordingly. You can also see how your ratios

    stack up against other businesses, both in and out of your industry.

    There are several considerations you must be aware of when comparing ratios from one

    financial period to another or when comparing the financial ratios of two or more companies.

    If you are making a comparative analysis of a company's financial statements over a

    certain period of time, make an appropriate allowance for any changes in accounting policies

    that occurred during the same time span.

    When comparing your business with others in your industry, allow for any material

    differences in accounting policies between your company and industry norms.

    When comparing ratios from various fiscal periods or companies, inquire about the

    types of accounting policies used. Different accounting methods can result in a wide variety of

    reported figures.

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    CHAPTER-4

    Research Methodology

    &Limitation

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    (4.1) Meaning Of Research

    Research Methology is a way to systematically solve the research problem. It may be

    understood as Science of studying how research is done, Scientifically in it we study the various

    steps that generally adopted by a reseacher in studying his reseach problem along with the logic

    behind them. Accuracy of the study depends on the systematic application of the method. The

    researcher has to decide the method to be used that helps him to get a desired direction in a

    systematic way.

    Definitions

    According to Clifford Woody

    Research comprises defining and redefining problems, formulating or hypothesis or

    suggested solutions collecting: organizing and evaluating data making deductions and reaching

    conclusions to determine whether they fit the formulating hypothesis.

    Thus, Research Methodology is a strategy that guides a researcher in providing answers

    to research questions and for this research survey is being done.

    Research in common parlance refers to a search for knowledge. In fact research is an act of

    scientific investigation.

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    Present the findings to the decision makers.

    (4.2)Steps of Research process

    The seven major steps

    Determine or define the problem or

    opportunity that is faced

    Specify what information is needed

    Identify the sources of the information.

    Decide on the techniques for accruing

    Gather and process the information

    Analyze and interpret the meaning.

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    (4.3)Sampling Design-Sampling is the selection of some part of aggregate or totality on the basis of which a

    judgement or inference about the aggregate or totality is made.

    (4.2.1) Sampling Unit-

    The sampling unit of my survey includes the Balance Sheet, Profit & Loss Account,

    Quarterly Results etc.

    (4.2.2) Sampling Method-

    In my survey,I have used Observation Method.

    (4.2.3) Data Collection-Data Collection was done in two ways they were-

    1. Primary data collection

    2. Secondary data Collection

    (4.2.4) Secondary Data Collection

    In my project I have taken secondary data for analysis it is through Website, Journals etc.

    (4.2.5) Analysis And Interpretation-

    Data collected was compiled up and on the basis of percentage method depicted through

    bar diagrams Interpretation was done and recommendations was given. .

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    (4.4) Limitations Of Ratios And Potential Impact In The

    Analysis

    Ratios are not predictive, as they are usually based on historical information

    notwithstanding ratios can be used as a tool to assist financial analysis.

    They help to focus attention systematically on important areas and summariseinformation in an understandable form and assist in identifying trends and relationships

    (see methods for facilitating the financial analysis above).

    However they do not reflect the future perspectives of a company, as they ignore future

    action by management.

    They can be easily manipulated by window dressing or creative accounting and may be

    distorted by differences in accounting policies.

    Inflation should be taken into consideration when a Ratio Analysis is being applied as it

    can distort comparisons and lead to inappropriate conclusions.

    Comparisons with industry averages is difficult for a conglomerate firm since it operates

    in many different market segments. Seasonal factors may distort ratios and thus must be taken into account when making

    ratios are used for financial analysis.

    Not always easy to tell that a ratio is good or bad. Must be always used as an additional

    tool to back up or confirm other financial information gathered.

    Different operating and accounting practices can distort comparisons.

    Using the averageof certain ratios for companies operating in a specific industry to make

    comparisons and draw conclusions may not necessarily be a indicator of good performance;

    perhaps a company should aim higher.

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    (5.1) Data Interpretation

    Quarterly Results

    First Quarterly Results (Rs. in Millions)

    March2009

    [4 Quarter]

    December2008

    [3 Quarter]

    March2008

    [4 Quarter]

    Sales Turnover 8030.29 8035.19 7636.70

    Other Income 1150.62 1090.30 393.51

    Total Income 9180.92 9125.49 8030.21

    Total Expenditure 2765.97 2941.25 2610.59

    Operating Profit 6414.95 6184.24 5419.62

    Interest 3850.36 4209.67 3728.88

    Gross Profit 2564.59 1974.58 1690.74

    Depreciation 0.00 0.00 0.00

    Tax 575.98 382.00 123.75

    ReportedPAT 1025.73 711.30 692.08

    Equity Capital 3456.69 3454.74 3446.73

    Extra Ordinary Items 0.00 0.00 0.00

    Adjusted Profit After Extra Ordinary Item 1025.73 711.30 692.08

    Book Value 112.80 0.00 0.00

    EPS 2.97 2.06 2.01

    Dividend 0.00 0.00 0.00

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    Capital WorkinPrgs.(B) 0.00 0.00 0.00

    Investments (C) 91,101.81 91,419.89 68,619.65

    Current Assets, Loans & Advs.

    Inventories 0.00 0.00 0.00

    Sundry Debtors 0.00 0.00 0.00

    Cash And Bank 11,406.70 21,494.67 12,959.66

    Loans And Advances 182,476.68 168,106.58 116,164.02

    (i) 193,883.37 189,601.24 129,123.67

    Current Liab. & Provs.

    Current Liabilities 32,270.12 31,455.10 21,269.40

    Provisions 303.31 302.44 267.11

    (ii) 32,573.43 31,757.54 21,536.51

    Net Curr. Assets (i - ii) (D) 161,309.94 157,843.70 107,587.16

    Misc. Expenses (E) 0.00 0.00 0.00

    Total Assets

    (A+B+C+D+E)254,545.31 251,366.08 177,617.68

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    PROFIT & LOSS ACCOUNT.

    FROM YEAR 2007 TO 2009 (IN MILLION)

    Profit & Loss Accounts (Rs. in millions)

    March 2009

    (12 months)

    March - 2008

    (12 months)

    March - 2007

    (12 months)

    Sales 32,626.77 28,202.98 15,920.58

    Other Income 420.00 140.78 59.32

    Total Income 33,046.77 28,343.76 15,979.90

    Raw Material Cost 0.00 0.00 0.00

    Excise 0.00 0.00 0.00

    Other Expenses 28,106.48 22,579.54 13,605.54

    Operating Profit 4,520.29 5,623.44 2,315.04

    Interest Name 15,465.98 13,095.63 6,992.40

    Gross Profit -10,945.69 -7,472.20 -4,677.36

    Depreciation 695.57 508.55 347.39

    Profit Bef. Tax 4,257.84 3,966.59 2,026.97

    Tax 1,499.60 1,038.48 618.80

    Net Profit 2,758.24 2,928.11 1,408.17

    Other Non- Recurring Income 2.74 11.22 5.49

    Reported Profit 2,760.97 2,939.33 1,413.65

    Equity Dividend 259.55 258.70 228.61

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    Ratios

    From Year 2007 to Year 2009

    RatiosProfitability Ratios % March- 2009

    (12 months)

    March- 2008

    (12 months)

    March- 2007

    (12 months)

    Operating Profit Margin 13.85 19.93 14.54

    Gross Profit Margin 11.72 18.13 12.35

    Net Profit Margin 8.35 10.37 8.84

    Turnover Ratios

    Return On Investment 2.31 2.80 1.82

    Return On Networth 7.06 8.17 8.50

    Dividend Yield 10.07 10.29 18.91

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    (5.1.1) OPERATING MARGIN RATIO

    Formula to calculate operating margin:

    Operating Margin =

    (earnings before interest and taxes)

    sales

    Operating margin definition and explanation:

    The operating margin is also referred to as operating profit margin, or EBIT to sales ratio.

    The operating margin ratio determines whether the fixed costs are too high for the

    production volume.The operating margin ratio is included in the financial statement ratio analysis

    spreadsheets highlighted in the left column, which provide formulas, definitions, calculation,

    charts and explanations of each ratio.

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    0 5 10 15 20

    2007

    2008

    2009

    14.54

    19.93

    13.85

    Operating Profit Margin

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    0 5 10 15 20

    2007

    2008

    2009

    12.35

    18.13

    11.72

    Gross Profit Margin

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    (5.1.3) NET PROFIT MARGIN

    First some basic profitability equations:

    Net Profit Margin =Net Profit

    * 100 =Profit before Interest and Taxation

    * 100

    Turnover Turnover

    Remember:

    Net Profit = Gross Profit - Expenses

    Why do we have two versions of this ratio - one for net profit and the other for profit before

    interest and taxation? Well, in some cases, you will find they use the term net profit and in other

    cases, especially published accounts, they use profit before interest and taxation.

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    0 2 4 6 8 10 12

    2007

    2008

    2009

    8.84

    10.37

    8.35

    Net Profit Margin

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    (5.1.7)RETURN ON INVESTMENT

    Formula to calculate return on investment:

    RETURN ON INVESTMENT RATIO =

    NET PROFITS BEFORE TAX

    SHAREHOLDERS EQUITY

    The return on investment ratio provides a standard return on investor's equity.

    The return on investment ratio is also referred to as return on investment or ROI. Return

    on Investment is a key ratios for investors

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    0 0.5 1 1.5 2 2.5 3

    2007

    2008

    2009

    1.82

    2.8

    2.31

    Return On Investment

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    (5.1.8)RETURN ON NET WORTH

    Net After Tax Profit divided by Net Worth, this is the 'final measure' of profitability to

    evaluate overall return. This ratio measures return relative to investment in the company. Put

    another way, Return on Net Worth indicates how well a company leverages the investment in it.

    May appear higher for startups and sole proprietorships due to owner compensation draws

    accounted as net profit.

    Return on net worth, Return on ordinary shareholders' funds measures the rate of return on the

    ownership interest (shareholders' equity) of the common stock owners. It measures a firm's

    efficiency at generating profits from every unit of shareholders' equity (also known as net assets

    or assets minus liabilities). ROE shows how well a company uses investment funds to generate

    earnings growth.

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    0 2 4 6 8 10

    2007

    2008

    2009

    8.5

    8.17

    7.06

    Return On Networth

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    0 5 10 15 20

    2007

    2008

    2009

    18.91

    10.29

    10.07

    Dividend Yield

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    (5.2) FINDINGS OF THE STUDY

    After doing the analysis, i find out that the operating profit margin of a bank is low

    in year 2009 as compared to last two years. Which shows that sales is low.

    In this analysis the gross profit margin of a bank is also comes down from 18.13 to

    11.72 in year 2009 which shows that the bank is facing a problem of having low

    liquidity or cash flow to spend on marketing & investment, R&D.

    The analysis also shows that net profit margin of bank is also came down by 2.02%,

    it means that bank is not preforming well to recover its debts.

    The return on investment ratio comes down by very less margin; it shows that the

    bank is having a consistent performance in earning on its investment as compared tolast year.

    The return on net worth shows that how the firm uses the shareholders interest or

    investment fund to generate earning growth. By comparing last 3 years RONW it is

    decaling every year which shows the bank is not having much profit available to

    equity shareholder & it is also not preferred much by the investors.

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    CHAPTER-6

    CONCLUION& SUGGESTION

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    (6.2) Suggestion

    The study has provided with the useful data from the respondents. There has a lot to be

    recommended. Following are the recommendations:

    There is a need for better promotion for the investment products & services. The bank

    should advertise its products through television because it will reach to the masses.

    More returns should be provided on Insurance plans.

    As the bank provides the Insurance facility to its customers. It should provide this facility by tie

    up with the other Insurance organizations as well. The main reason is that, the entire customers

    do not want Insurance of only one company. They should have choice while selecting a suitable

    Insurance plans. This will definitely add to the goodwill & profit for the bank.

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    Chapter-7

    Bibliography

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