Railway Rules

REFUND RULESUNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE :

If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within  three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs. 20/- per passenger as  clerikage.

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :

(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge from the fare as follows :-

(a) If a ticket is presented for cancellation more than 24 hours before the  scheduled departure of the train  cancellation charge shall be deducted at the flat rate of Rs. 70/- for  A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for Sleeper class and Rs. 20/- for Second class.

(b) If the ticket is presented for cancellation within 24 hours  and up to four hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate mentioned in clause (a).

(c) If the ticket is presented for cancellation within four hours before the  scheduled departure of the train and  up to -

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination  station of more than 200 KM but up to 500 KM., and

(iii) Twelve hours , when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min. flat rate  mentioned in clause (a).

Provided that for night train leaving  between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within two hours after the opening of reservation office, whichever is later.

(2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry of the period mentioned under clause (c)  of sub rule (1).

Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at the ticket issuing station provided that the ticket is surrendered before the schedule departure of the train from the station from where the ticket is valid.

        (2) On a party/family ticket issued for more than one person, where some persons have confirmed reservations and others are on waiting list, full refund

less clerkage charges is admissible for confirmed passengers provided that the entire ticket is surrendered for cancellation at the journey commencing station within four hours before the scheduled departure of the train and up to three hours after actual departure of the train.

UNUSED WAIT LISTED OR RAC TICKETS

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC ticket is presented for cancellation up to -

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination  station of more than 200 KM but up to 500 KM., and

(iii) Twelve hours , when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train except for a deduction of a clerkage charge of Rs. 20/- per passenger.

Provided that for night train leaving  between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours of  opening of the reservation office, whichever is later.

(2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charges shall be payable in accordance with rules mentioned above.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS :-

With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in accordance with the rule (1) and (2)  above and if the reservation status of first lap of journey is RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of journey.

REFUND ON PARTIALLY USED TICKETS

For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall be issued by the station master and the ticket holder may apply for refund to the chief commercial manager (Refunds) of the concerned railway.

REFUND DUE TO LATE RUNNING OF TRAINS

No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided

that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below:

Full refund will be permitted even after the departure of train  in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms.

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE ACCOMMODATION

Full refund of fares shall be granted in case the railway administration is not able to provide accommodation for any reason whatsoever to passengers holding  reserved tickets, provided such tickets are cancelled within three hours of the actual departure of the trains.

In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within three days excluding the scheduled day of departure of the train.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT

When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the journey is granted at the destination of the train on production of a certificate of the conductor /guard , if the ticket is presented within twenty hours of the arrival of the train as follows:

1) In case of AC first class, the difference between the AC first class fare and first class mail fare.

2) In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference  between the AC 2 tier/AC 3 tier fare and the sleeper class mail /express fare.

3) In case of AC chair car class the difference between the AC chair car class and second class mail/express fare.

4) In case of Executive class ticket of  Shatabdi trains, the difference between the notified executive class fare for the concerned section and first class mail/express fare for the concerned distance of that section.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF ACCOMMODATION

If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of difference between the fare paid and fare payable shall be granted at the destination station or the originating station as the case may be. The refund at the destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and the ticket is presented within 2days of  the date of issue of the certificate (excluding date of issue) of the arrival of the train at your  destination To claim this refund passenger will have to submit ticket along with the certificate issued by te Traveling Ticket Examiner..

REFUND ON LOST/ MISPLACED TICKETS

No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on the reservation  already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported before the preparation of the  reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of the  reservation chart, duplicate ticket will be issued on the collection of the  50% of the fare . No duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of tickets be reported to railways immediately to prevent fraudulent refunds on lost tickets.

ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS

Duplicate ticket can be issued  only in case of  torn/mutilated confirmed/RAC tickets.

The duplicate ticket can be issued against torn/mutilated ticket if it is reported to the railway and the passenger can travel on the accommodation reserved by him, by making payment and getting a duplicate ticket as per following table :-

A) Before the chart preparation

              Under  this rule the duplicate ticket (in lieu of lost/misplaced/torn/mutilated/reserved/RAC tickets) will be issued 0on collection of 25% of the fare, after the preparation of  reservation chart. Before chart preparation of the reservation chart on collection of 50% of the fare.No duplicate ticket will be prepared after preparation of reservation chart.in case of RAC tickets.

Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness and authenticity are verified on the basis of of particulars visible on the face of such ticket .subject to the deduction of cancellation charges as per rules, provided that the authenticity of such a ticket is verified at the station on the basis of particulars visible on the face of ticket.

Note: 

1) No duplicate ticket against lost RAC ticket is permitted after the chart preparation.

2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets. 

REFUND OF DUPLICATE TICKET

If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD

Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist.

If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.

REFUND ON TATKAL TICKET

1. A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on cancellation of confirmed Tatkal tickets which are presented for cancellation upto 24hrs before the schedule departure of train. Thereafter, no refund will be granted on cancellation of confirmed Tatkal ticket except under the conditions prescribed below

2. Full refund of fare and Tatkal Charges will be granted on the tickets booked under this scheme in the following circumstances:

If the train is delayed by more than 3 hours at the journey originating point of passenger and not the boarding point if the passenger's journey originating point and boarding point are different.

If the train is to run on diverted route and the passenger is not willing to travel; boarding station or the destination station or both the stations are not on the diverted route

In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class.

If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class,the passenger will be given refund of difference of fare and also the difference of Tatkal charges if any.

The booking under tatkal scheme will be done only from the originating to terminating point of the train with boarding facility from intermediate station. However zonal railways have been given the discretions of imposing restrictions on tatkal booking regarding defining trains as end to end or keeping it free or imposing distance restriction etc. Keeping in view the over all utilization of the accmmodations avliable in the train               

    3.   No refund will,however,be permissible on the reservations made under Tatkal scheme in case the coach, in which accommodation under Tatkal scheme has been earmarked, is not attached and the accommodation has been provided to the Tatkal passengers in the normal train services in the same class.

BREAK JOURNEY RULESHolders of single journey tickets for distance of more than 500 kms. (actual distance) are allowed to break journey once for two days at any station en-route. This facility can be availed only after traveling  500 Kms. from the starting station.If ticket is for more than 1000Kms, passenger will be allow to break journey twice.The day of departure and arraival must be excluded while calculating the number of eligible days for first break of journey and ticket should be endorsed by the station manager/ticket collector at the station where the break journey is intended  .

NOTE:-1. This facility is not available to passengers travelling by Rajdhani/Shatbadi/Jan shatbadi express trains.

2. This facility is not permitted short of the station up to which reservation has been done.

3. Inentation to break journey is to be advised at the time of original booking and not after obtaining reservation.

 Example:-1. A passenger with single journey ticket

for 800 kms. wants to break his journey at 423 kms.

not permissible

2. A passenger with single journey ticket for 600 kms. wants to break his journey at 501 kms.

Permitted  once for 2 days maximum

3. A passenger with single journey ticket for 1050 kms. wants to break his journey at 400 kms. and 801 kms.

Only one break journey at 801 kms. is permitted for 2 days maximum

4. A passenger with single journey ticket for 2000 kms. wants to break journey at 800 kms., 905 kms. and 1505 kms.

Two break journeys permitted as per choice of passenger at the rate of two days maximum at each point of break of journey

1. Whenever a through passenger detrains at a station en-route for catching a connecting train, it should not be treated as break journey provided such halt is for less than 24 hours. For example, the holder of a direct ticket from Pune to Jammu Tawi via Dadar travels from Pune to Bombay by any day train a day earlier in order to catch Bombay-Jammu Tawi Express next morning leaving Bombay at 6.25 hours shall not be treated as break journey.Note :- Break of journey is not permissible on the tickets of certain trains like Rajdhani Express, Shatabdi Express, etc., which have separate all inclusive fare structure on point-to-point basis, and therefore, refund on such partially used tickets is also not admissible.

2. Passengers are required to have their tickets endorsed. The endorsement shall consist of the Station Code, Station Master's initials and the date.Note :-  Passengers breaking journey and not obtaining the endorsement as prescribed will be treated as persons travelling without a proper ticket and dealt with accordingly.

3. Passengers breaking the journey en-route except as provided in paragraph (1) above must surrender their tickets at the station where journey is broken.

Refund for the untravelled portion on such tickets will be allowed in special circumstances only subject to the condition laid down in Rule 213,4 and provided also that the procedure given in that rule is followed.

4. Break journey shall not be permitted short of the station upto which reservation has been done. If a passenger seeking reservation on through tickets asks for break journey en route it should be clearly indicated on the Requisition form the names of the station where the break journey is requested. Reservation in this case will be done upto break journey station only.

RESERVATION RULES    Revision of rules for postponement and preponement of journey appearing

            ( The revised rule as mentioned below will come into effect on 20.1.2006 )                                                           

EXISTING RULES REVISED RULES

POSTPONEMENT OF JOURNEY  

213.9 Postponement or preponement on a reserved, RAC or waitlist ticket-

213.9 Postponement or preponement  a reserved, RAC or waitlist ticket-

(1) Postponement of journey on reserved, RAC or waitlisted ticket shall be allowed in the same class in any other train on the same day or any subsequent day if

(1) Postponement of journey:

a) the ticket is presented during working hours of the reservation office and at least 24 hours before the schedule departure  of the train in which reservation has been made and;

(a) Confirmed Ticket:-    Postponment of journey on confirmed tickets shall be allowed in the same or any higher class' by any subsequent train on the same or any subsequent day, for same or  any longer destination, provided that:-

 (b)    accommodation is available in the train  in  which  reservation is required.

(i)    confirmed or RAC or waiting list accommodation is available in the train in which fresh reservation is required.:-

  (ii) fresh reservation fee for the class for which reservation is required is paid, in case oft tickets surrendered during working hours and at least 24 hours before the scheduled departure  of the train in

which originally booked; 

  (iii)  25% fare of already booked ticket is paid as cancellation  charges, in case of  tickets surrendered during working hours and within 24 hrs and 4 hours before schedule departure of the train in which originally booked;

  (iv) 50% fare of already booked ticket is paid as cancellation charges, in case of tickets surrendered during working hours and with in 4 hours before schedule departure and up the maximum time limits mentioned in rule 213.6(i)(c)  (i.e 3/6/12 hours, depending on distance.) after actual departure of the train in which originally booked;

  (b) RAC & WAITLISTED TICKETS:  Postponment of journey on RAC and waitlisted tickets shall be allowed in  same or higher class, by any subsequent train on  the same or any subsequent day, for same or any longer destination, provided that-

  (i)  confirmed or RAC or waiting list accommodation is available in the train in which fresh reservation is required;

  (ii) ticket is surrendered during working hours and up to the maximum time limits mentioned in rule 213.6 (i) (c) ,(i.e. 3/6/12 hours depending on distance) after actual departure of the train in which originally:-

  (iii) clerkage charge is paid;

PREPONEMENT OF JOURNEY  

(2)  Preponement  of  journey on reserved, RAC or waitlisted ticket shall be allowed in the same class by any earlier train on the same day or any earlier day, if;

(2) Preponement of journey :  Preponement of journey on confirmed, RAC & waitlisted tickets shall be allowed in the same or any higher class ,by any earlier train   on the same day or any earlier day, for same or any longer destination, provided that 

(a) the ticket is surrendered during the working hours of reservation office and at least 6 hrs before the scheduled departure of the train in  which reservation is required and,

(a) confirmed or RAC or waiting list accommodation is available in the train in which fresh reservation is required;

(b) accommodation is available in the (b) ticket is surrendered during working

train in  which reservation is required.”

hours of  reservation office and at least 6 hrs before scheduled departure of the train in which reservation is required or before preparation of reservation chart, which ever is later;

  (c) fresh reservation fee for  the  class  for   which  reservation  is  required  is  paid, in  case of

  preponement on confirmed tickets and

  (d) clerkage charge is paid, in case of preponement on  RAC & wait listed ticket;

Conditions for modification of journey

Explanation: In case there is a difference of fares between the class of a train on which the ticket was originally reserved and the same class of the other train on which the postponement or preponement is provided, the change of reservation shall be made subject   to refund or recovery of the difference, as the case may be 

(3) If there is difference in fares for originally booked  journey and revised journey the difference of fare shall be refunded or recovered, as the case may subject to the provisions of rule 213.9(1)& (2)  above.  

(3)  Postponement or Preponement of journey under sub-rule (1) or sub-rule(2) shall be allowed only once, without levying any cancellation charges but on payment of:-

(4) Postponement or Preponement of journey under the above sub-rules shall be allowed only once.

(a) fresh reservation fee, in the case of reserved ticket, and

(5) The postponement/preponement of normal train ticket journeys will not be applicable against Tatkal Quota  eve on payment of Tatkal charges.

(b) clerkage, in the case of RAC and waitlisted ticket.

Refund on cancellations of modified ticket.

(4) If the ticket on which journey has been altered under sub-rule (1) or sub-rule (2), is cancelled, cancellation charges shall be payable as follows;-

(6) If the ticket, on which journey has been alerted under the above sub-rules ,is cancelled, cancellation charges  shall be payable as follows:-

(a) cancellation charge as may be due if the original reservation had been cancelled at the time when the postponement or preponement of

(a) cancellation charge as would have been due if the   ticket for original reservation had been cancelled  at the time of postponement /preponement of

reservation was allowed  and. journey,

(b) cancellation charges due in respect of the altered  reservation as if this altered reservation is a fresh  reservation.

(b) cancellation charges due in respect of ticket for alerted reservation as if this alerted reservation is fresh reservation.

  (c) in cases where 25% or 50% cancellation charges were realized at the time of modification of journey, the cancellation charges mentioned in (a) shall not be levied again and the cancellation charges mentioned in (b) only shall be levied"

EXCLUSIVE ACCOMMODATION FOR LADIES : One compartment of the lowest class of accommodation is earmarked for ladies in every passenger carrying train. Some berths/Seats in  sleeper class / second seats are also earmarked for ladies at the train originating station.

    Any male passenger found occupying or attempting to occupy such a carriage or compartment shall be liable to be prosecuted apart from being removed from the compartment.

    Boys under 12 years of age may travel in a ladies compartment with relatives or friends.

RULES FOR LUGGAGELuggage which is not fully and legibly addressed in English or Hindi will not  be

accepted for booking and carriage by train. Luggage which is not securely packed will not be accepted for booking and carriage unless the sender or his authorized agent executes a forwarding note and record there in such defects or improper packing. Luggage which is required to travel by the same train with the owner should be presented at the luggage office of the booking station at least 30 minutes before the advertised departure time of the train . Passengers booking their accommodation in advance are permitted to  book their luggage in advance at the same time. Bulky surcharge is applicable only on package weighing above 100 kgs or exceeding  1m*1m*0.7m  in outside measurement. Package s exceeding any one of the dimension specified will be treated as bulky even though the actual weight is less than 100 kgs  on volu-metric basis. However if one of the dimension is exceeded by 10% of the prescribed measurement  but weight is within 100 kgs., on volumetric basis, it will not be treated as bulky. Bulky surcharge will be levied at double the normal rate.

Offensive articles, explosive, dangerous, inflammable articles and empty gas cylinders, dead poultry, and game, acids and other corrosive substance are not permitted to be booked as luggage.

Trunks, suitcase and boxes having outside measurement of 100 cms. x 60 cms x 25 cms (length x breadth x height)  will be allowed to be carried in the

passenger compartments as personal luggage. If the trunks, suitcase, and boxes, which in outside measurement exceed any one of the dimension, such articles are required to be booked and carried in the brake van  and not in the passengers' compartment . Maximum size of the trunks/suitcase than can be carried in the AC-3 tire and AC chair Car compartment is 55 cmsx45 cms x 22.5 cms.

Oxygen cylinder with its supporting stand with patients under medical certificate can be permitted to be carried in all classes. Free allowance of luggage will be granted  on oxygen  cylinder and its supporting stand.

Merchandized items are not permitted for booking and carriage in the compartment as personal luggage.

Luggage of larger dimension are to be carried only by brake van . The minimum charge for luggage is Rs.30.

    As per instructions, there is no restriction on carriage of luggage in brake van of passenger trains as far as quantity and type (personal or merchandise) of luggage offered for booking is concerned .However, the excess luggage in owner's charge beyond the free allowance is charged at 1.5 times the rates under scale-L.

 // Each passenger is allowed a free allowance upto which he can carry luggage with him in the compartment, free of cost. The free allowance varies for different classes of travel. Children aged 5 and below 12 years are allowed half of the free allowance subject to the maximum of 50 Kgs. You are also permitted a marginal allowance. there is a maximum ceiling on the luggage which can be carried inside the compartment for each class. These are indicated in the table below : -//

The following maximum limit free allowance, marginal allowance are admissible for carriage of luggage in the compartment :-

Class Free allowance

 Marginal allowance

Maximum quantity permitted

( including free allowance)

AC First Class 70 Kgs 15 Kgs 150 KgsAC 2-Tier sleeper/First class

50 Kgs 10 Kgs 100 Kgs.

AC 3-tier sleeper/AC chair car

40 Kgs 10 Kgs 40 Kgs.

Sleeper class 40 Kgs 10 Kgs 80 Kgs.Second class 35 Kgs. 10 Kgs. 70 Kgs.

The maximum limit includes free allowance.

Passenger are allowed to book and carry excess luggage beyond the free allowance with them in the compartment up to the maximum limit as per class mentioned above on payment of charge at 1.5 times of luggage rate.

When a passenger is detected either en route or at the destination with un booked  or partially booked luggage weighing more than the free allowance, the excess un booked weight exceeding free allowance of luggage is charged at six

times the luggage scale rate instead of 6 times of scale  -R as earlier. However, if  un booked or partially booked luggage is detected more than the free allowance of then luggage but within the marginal allowance, it is charged at 1.5 times the luggage scale rate . when a passenger is detected either en route or at destination with un booked or partially booked luggage weighing more than the maximum limit permitted the excess weight exceeding free allowance of luggage is charged at six times of the luggage scale rate subject to a minimum of Rs.50/-.

Luggage beyond the above quantity can be booked in advance and carried in brake Van.

If your luggage marginally exceeds the free allowance, you will be charged at the normal luggage rates applicable to your class of travel. Above marginal allowance penalty will be charged ,If detected . Make sure to book your excess luggage in the luggage office, pay the prescribed charges and get your tickets endorsed by cross-referencing the luggage ticket details, before commencing your journey. Free allowance is not admissible for articles such as scooters, cycles etc.

LUGGAGE GETS STOLEN EN ROUTE -

IN case of theft of luggage, robbery / dacoity in running trains, you can approach train conductors/coach attendant/guards or GRP escort. They will give you the FIR Forms ,which may be duly filled in and handed over to them. The complaint will then be forwarded to the Police Station for necessary action. You need not break your Journey to lodge a complaint with the police .you can also approach the RPF Assistance Posts at major railway stations, for any assistance in lodging the complaint.

LUGGAGE  IS LOST  OR  DAMAGE -

Where value of the luggage booked has not been declared beforehand by the consignor and the prescribing percentage charge not paid the monetary liability of the railways has been limited to Rs. 100/- per Kg. However, where the consignor has declared the value of the consignment and has also paid percentage charges, he will be entitled to get the claimed amount which will not exceed the value of the luggage so declared at the time of booking . The procedure of payment of percentage charge can be enquired from the luggage booking office. 

THEFT  OF  LUGGAGE -

A prescribed FIR Form in English, Hindi and regional Language is available in the Timetable or with 'TTEs/Guards or GRP escort. After filling it up, the form may be handed over to one of the official viz., TTE, Guard or GRP escort for registration of the report at the next police station.

All at the above services and commitments will be honored without the citizens' having to pay any bribe

RULES FOR CARRYING PETS,DOGS,HORSES OTHER LIVE ANIMALS AND BIRDS Risk:-

(1) Under section 77-A of the Indian Railway Act,the liability of Railways as carriers of animals is limited as specfied below,unless the sender elects to pay the percentage charge on value as shown in the Rule 1301:- Per Head Elephants Rs.1500/- Horses Rs.750/- Mules,Camels or Horned Cattle Rs.200/- Donkeys,sheep,goats,dogs and other animals or birds Rs.30/-

(2) The sender or his authorized agent is required to declare the value of each animal on the Forwarding Note when the value of an animal exceeds the amount specified above.The sender or his authorised agentmust also record in the Forwarding Note whether he engages to pay the notified percentage charge on value.Should he elect no to pay the notified percentage value on value,the animal will be accepted for carriage under the terms and conditions of Section 77-A of Indian Railway Act.

(3) The Railway will not be liable for the loss,destruction or damage arising from freight or restiveness of the animal or from overloading of vehicle or wagon by the consigner or his agent or delay not caused by the negligence or misconduct of their servants,irrespective of whether the sender has engaged to pay the percentage charge on value or not.

(4) Railway will not be responsible for the loss,destruction,damage, deterioration or non_delivery of animals after the termination of transit as defined in Rule 153.

RULE AND RATES FOR CONVEYANCE OF DOGS:

(1) Dogs when carried in the break-van and/or A.C.C. and first class passenger compartments will be charged for at Scale 'L'(luggage Rates)on the basis of weights indicated below, subject to a minimum charge of Rs.10/- per dog, charges being Prepaid:- When carried in break_van (Dog-Box) 30 Kgs When carried in passengers compartments 60 Kgs "Seeing Eye" dog travelling with a blind person in the compartment (First class) will, however, be charged the same tariff as for dogs carried in brake_van. The dogs must be provided with Collars and Chains.Owners should make their own arrangements for food and water for the dog during the journey. Dogs detected unbooked will be charged at six times the Luggage Scale Rate subject to a minimum of Rs.50/-

(2) A passenger travelling in First Aircondition class or first class may take a dog into the compartment only with the concurrence of fellow passengers on payment of charges vide Clause(1) above.The charges are to be prepaid.If fellow passengers subsequently object to the dog remainig in the compartment,it will be removed to the Guard's van,no refund being given. Dogs detected unbooked with the passenger in IA and Ist class compartments will be charged six times the Luggage scale Rate subject to a minimum of Rs.50/-. A lady travelling alone with children under 12 years of age in a first class compartment may take with her in the compartment one dog on payment of charges at the Dog Box Rates,subject to a minimum of Rs.10/-provided that if another lady enters the compartment,the dog can only be allowed to remain in the compartment with her consent.Any dog detected unbooked will be charged at double the dog-box rate for the distance up to the point of detection and at the dog-box rate for the distance beyond the total charge being subject to a minimum of Rs.20/- for each dog.

(3) Dogs are not allowed to be carried in ACC Sleeper Coaches,Acc chair car coaches sleeper class and second class coaches.If a dog is found being carried in contravention of this rule,it will be removed immediately to the brake-van and charges will be levied six times the Luggage Scale Rate subject to a minimum of Rs.50/-

(4) Charge for dog carried in reserved compartments will be levied at the dog-box rate.Any dog tetected unbooked will be charged six times the Luggage Scale Rate subject to a minimum of Rs.50/-

(5) Large dogs which cannot be carried in the dog-box of a brake van will be carried in a special vehicle at the same rates and conditions as for horses.

Rules and   rates for charging bicycles, tricycles   motor bicycles   and tricycles with auto-wheel attachments, side carts, go-carts, perambulators, rickshaws   etc .

RESERVATION RULES     Important - for Senior Citizens :-  From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation System) shall be granted only on demand and not by default as at present. The demand for concession shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets issued to senior citizens on concession, during journey the concerned passengers are instructed to carry some documentary proof showing their age or date of birth, issued by any Government  Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate, certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and recognised document. This documentary proof of age should be produced if demanded by some Railway official during the journey.

    General Conditions :- The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only.

    Advance reservations are made generally up to 60 days in advance for all classes and all trains. The period of advance reservation (ARP) is exclusive of the day of departure of the train.

    At intermediate stations where the train arrives on the following day, such reservations can be done more than 60 days in advance of date of journey from the intermediate station. ARP is in relation to the date of journey from train originating station. In case of some Inter-city day trains, the ARP is less.

    An individual can book only up to six passengers on one requisition form provided all passengers are for the same destination and for the same train.

    Only one requisition form is accepted from a person at one time. However, if onward/return journey are involved, 2 or 3 forms can be accepted for the same passengers.

    Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of accommodation will be made on provisional basis.

    When berths are reserved for passengers, the intention is to provide sleeping accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other passengers in compartment up to its carrying capacity.

    Passengers are requested to quote PNR number which is printed on each tickets on the top left hand side for any enquiry or complaint relating to reservations.

    Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets.

    Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to provide compact accommodation to persons booked under the same PNR on first come first served basis.

    The Railway Administration will endeavour to provide reserved accommodation but does not guarantee the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such accommodation including carriages, not being provided or reserved carriage not been attached to a particular train. The supply of any particular type of carriage or the provision of a particular berth and seat is also not guaranteed.

    Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to 60 days in advance. Any changes in timing after the issue of ticket can not be advised.

    While every endeavour is made to advise changes in Time Table by due publicity, Railway Administration shall not be liable for any claim/compensation if a passenger misses a train on this account.

TRANSFER/RESALE OF TICKETS PROHIBITED :- Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season ticket are not transferable.

If any person not being a Railway Servant or an agent authorised in this behalf :

a. sells or attempts to sell any ticket or any half of a return ticket, or b. parts or attempts to part with the possession of a ticket against which

reservation of a seat or a berth has been made or any half of a return ticket or season ticket. He shall be punishable under the Railways Act.

    In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall forfeit the ticket which he so purchased or obtained and shall be deemed to be travelling without a proper ticket.

PAYMENT THROUGH CREDIT CARDS :- Payment through credit cards for issue of reserved tickets is accepted on some nominated counters of computerised locations in India. In Northern Railway these counters are at IRCA, Reservation Office, New Delhi, Delhi Jn., Sarojini Nagar, Kirti Nagar and Karkadooma and the computerised reservation office, Lucknow .

    All Master Cards and Visa Cards are accepted. 

RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST TRAINS :- The reservation fee and supplementary charge on superfast train are as under :-

CLASS RESERVATION FEE SUPPLEMENTARY CHARGES FOR SUPERFAST TRAINS

AC Ist  Rs. 35 Rs. 50AC 2 Tier Rs. 25 Rs. 30Ist  (Mail/Express) Rs. 25 Rs. 30Ist  (Ordinary) Rs. 25  --AC - 3 Tier Rs. 25 Rs. 30AC Chair Car Rs. 25 Rs. 30Sleeper (Mail/Express) Rs. 20 Rs. 20Second Sitting (Mail/Express) Rs. 15 Rs. 10Sleeper Rs. 20 --

(Ordinary)Second Sitting (Ordinary) Rs. 15 --

 REVISION OF RESERVATION  FEE:

 The cluster stations definition is now suspended.  The system of issuing BPTs(Blank Paper Tickets) is now disabled.

      1. For travel by all trains except Rajdhani,Shatabdi and Jan Shatabdi Express trains,the revised reservation fee,leviable on tickets booked for journeys originating from other then the ticket booking station is shown below.

CLASS Existing Reservation Fee

Enhanced Reservation Fee for journeys originating from a station

other than the one from where ticket has been issued

AC Ist  Rs. 35 Rs. 50AC 2 Tier Rs. 25 Rs. 40AC - 3 Tier Rs. 25 Rs. 40First Rs. 25 Rs. 40AC Chair Car Rs. 25 Rs. 40Sleeper Rs. 20 Rs.30Second Sitting Rs. 15 Rs.25

    2.  For   travel   by  Rajdhani,Shatabdi and Jan Shatabdi Express trains,also ,the increase in reservation Fee will be applicable on ticket issued for journeys originating from other than the ticket booking stations.The additional reservation fee for such tickets,to be addedd additional in the basic fares shown in Passenger Fare Table,is shown below     :  

CLASS Additional reservation fee to be charged in total chargeable fares

Rajdhani Express trainsAC First Rs. 20AC 2-Tier Rs. 20AC 3-Tier Rs. 20AC Chair Car Rs. 20

Shatabdi Express trainsExecutive Rs. 20AC Chair Car Rs. 20

Jan Shatabdi Express trainsSecond Rs. 15AC.Chair Car Rs. 201. Military Officers travelling on free warrants, officers and staff of the

Railway and P&T department travelling on Railway passes and MPs travelling on Identity Card are exempted from payment of reservation fee.

2. The supplementary charge is not recoverable from MPs travelling on Identity Card, tourist holding Indrail passes, Railway Staff travelling on duty passes, privilege passes and PTOs.

3. A passenger found travelling in a Super Fast Train without paying supplementary charge is liable to pay a penalty of Rs. 50/- in addition to

the supplementary charge. However, passenger holding through ticket duly fulfilling distance restriction and boarding a superfast train at an intermediate station as per the ticket, is required to pay only the supplementary charge.

    INDICATION OF BERTH/SEAT NUMBERS :- Passengers with confirmed reservation will be allotted berths at the time of booking and the coach and berth numbers are indicated on the ticket itself, except in case of first class ACC and first class coaches. The compartment/cabin/coupe numbers for first ACC and first class are allotted at the time of chart preparation.

    RESERVATION AGAINST CANCELLATION (R.A.C.) :- The passengers whose names figure under R.A.C., are provided reserved sitting accommodation initially and are likely to get berths becoming vacant due to last minutes cancellation of reservation of passengers not turning up in time before the departure of the train,.

    WHEN RESERVATION WORK CEASES :- The requests for reservation at the reservation counters are accepted up to 4 hours before the scheduled departure of the train, after which, the reservation will be done at the current counters at the stations  up to one hour before the scheduled departure of the train and thereafter by the Ticket Collector/Conductor on the platform, if vacant berths/seats are available.

    RESERVATION FROM INTERMEDIATE STATIONS :- (a) Requisition for reservation of berths in all classes from intermediate stations not having computerised reservation facility are entertained on purchase of journey tickets only. Such requisition should be given to the Station Master of the Intermediate station 72 hours before the scheduled departure of the train from the station. Such application shall be sent to the nearest computerised reservation office at the earliest.

    CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF PASSENGER :- If a passenger, for whom a berth or seat has been reserved, does not turn up up to 10 minutes before the scheduled departure of the train, the Railway Administration may cancel the accommodation reserved for him and allot it to the passenger on the RAC list/Waiting list accordingly on priority.

    CHANGE OF BOARDING POINT :- If a passenger desires to occupy reserved accommodation from any station enroute, he would be permitted to entrain at any intermediate station he chooses irrespective of the distance from the starting station subject to the following conditions :-

i. A specific request must be made in writing at the station from where the ticket is purchased and reservation made atleast 24 hours before the scheduled departure of the train from the starting station.

ii. The Railway Administration reserves the right to use such accommodation from the originating station up to the station at which the passenger is due to entrain.

iii. No refund will be permissible for the portion of journey not performed by the passenger.

The Railways permit refund on cancellation of untravelled and partially travelled journey tickets, after deduction of cancellation charges. You can claim refund on unreserved, reserved, waitlisted and RAC tickets. However you must remember, that your ticket should be surrendered within a prescribed time

Frame vis-à-vis the scheduled/actual departure time of the train. Depending on these time frames a percentage of the fare will be deducted as cancellation charge. These are spelt out in greater detail in the following table.

Nature of Ticket Time limit for Cancellation of Ticket

Cancellation charge per Passenger

Untravelled Unreserved Tickets

Within 3 hrs after the actual departure of the train Rs.10/-

Unreserved Tickets valid for the day

Within 3 hrs after the departure of the last train of issue the day for your destination

Rs.10/-

Untravelled Reserved Tickets

More than one day in advance of the scheduled departure of the train (excluding the date of journey)

Rs.50/-   - AC I Class,Executive Class

Rs.30/-   - AC 2 Tier &3 Tier class,AC Chair Car,First Class

Rs.20/-   - Sleeper ClassRs.10/-   - Second Class

Untravelled Reserved Tickets

One day in advance (excluding the date of journey) and upto 4 hours before the scheduled departure of the train

25% of the Fare Paid

Untravelled Reserved Tickets

Within 4 hours before the scheduled departure of the train and: -

50% of the fare paid*

* (subject to the minimum cancellation charges specified in the shaded section above)

After actual Dep. of train

For a distance of

Upto 3 hours upto 200 KMUpto 6 hours 201-500 KMUpto 12 hours over 500 KM

Untravelled Waitlisted/RAC Tickets

After actual Dep. of train

For a distance of

Rs.10/-Upto 3 hours upto 200 KMUpto 6 hours 201-500 KMUpto 12 hours over 500 KM

Untravelled Reserved Tickets not confirmed for a part of the Journey

Time limit as applicable for Reserved tickets and RAC/WL tickets as mentioned above according to the reservation status of first lap of journey: -

a) If first lap of journey is confirmed

b) If first lap of journey is in RAC/WL

a) Cancellation charges will depend on time of cancellation and distance as applicable to reserved tickets for entire journey. b) Rs. 10/- will be levied for entire journey.

Partially - used Reserved tickets

Within 24 hrs after the arrival of the train where you terminate your journey*

50% of the fare for the untravelled portion of the journey, after retaining fare

Nature of Ticket Time limit for Cancellation of Ticket

Cancellation charge per Passenger

for the travelled portion subject to a minimum fare for 100 KMs*

Partially - used Unreserved tickets

Within 24 hrs after the arrival of the train where you terminate your journey* *Refunds will not be given at the intermediate station where you terminate your journey.  You will need to obtain a Ticket Deposit Receipt and apply for Refunds.

10% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion, subject to a minimum fare for 100 KMs*

Partially-used Reserved Tickets for Rajdhani/ Shatabdi Trains

-- No refund, since break of journey is not allowed by these trains.

* (Ordinary/Mail/Express) PLEASE NOTE:

* Do not count the day of journey, while calculating the time frame for surrendering tickets prior to and after departure of the train.

* Cancellation charges are calculated on the fare, which includes supplementary charge and reservation fee.

For night trains departing between 21.00 hours and 6.00 hours (actual Dep.), refund shall be granted at the station, either within the time limit specified above or within four hours of the opening of the Reservation Offices, whichever is later. * Night refund counters for computerised tickets are available at select stations. These counters work upto 23.00 hours where passengers can obtain refunds on current day untravelled tickets within the stipulated time. At other computerised Reservation Offices, which close at 20.00 hrs., passengers can obtain refund on current day untravelled tickets at the Station Booking Offices within the stipulated time.

 Note: a) Fare includes basic fare, supplementary charge, superfast charges and reservation fee.

b) For the purpose of counting days in advance, the day of journey is not to be included.

c) On surrender of "RAC" tickets, only clerkage will be levied, if no confirmation is made upto final display/preparation of chart. If a berth is allotted at the time of surrender of RAC ticket for cancellation, charges towards cancellation as shown above will be levied.

Reason for Claiming Refund

Procedure for Refund

Time Limit for Claiming Refund Amount Payable to You

Failure of AC Produce a certificate from the Travelling Ticket Examiner along with your journey ticket

Within 20 hrs of the train’s arrival at the destination station

AC I Class - Difference between AC I class and First Class fare Mail/Exp.) for the distance AC was not working.

Executive Class - Difference between Executive Class fare and First Class fare Mail/Exp.) for the distance AC was not working.

AC 2 tier/3 tier Sleeper - Difference between these classes and Sleeper class fare (Mail/Exp.) for the distance AC was not working.

AC Chair Car - Difference between this and Second Class fare (Mail/Exp.) for the distance AC was not working.

Travelling in lower class for want of accommodation

Produce a certificate from the Travelling Ticket Examiner along with your journey ticket

Within 20 hrs of the train’s arrival at the destination Station

Difference of fare between the fare paid and fare for the class travelled.

Late running of trains by more than 3 hours

Surrender your ticket at journey commencing station

After actual Dep. of train

For a distance of

Full fare without any deduction.

Upto 3 hours

upto 200 KM

Upto 6 hours

201-500 KM

Upto 12 hours

over 500 KM

Inability of Railways to provide accommodation to reserved passengers

Surrender your ticket at journey commencing station

Within 3 hours after the actual departure of the train

Full fare without any deduction.

Change in train timings to earlier hours other than as specified in the Time Table

Surrender your ticket at journey commencing station

After the actual departure of the train and within 3 hours of the old departure time. Available for 7 days only from the date of change of train timings, including the day of change

Full fare less clerkage charge of Rs.10/-per passenger.

Reason for Claiming Refund

Procedure for Refund

Time Limit for Claiming Refund Amount Payable to You

Missing the connection for onward journey due to late running of train

Surrender your ticket at the junction station

Within 3 hours of the actual arrival of the train which has been delayed

Full fare for untravelled portion after retaining fare for the traveled portion

Dislocation of the train service enroute:  a) Inability of Railways to make alternate arrangements.       b) Passenger not willing to make use of alternate arrangements made. c)Due to bandh, Rail roko etc

surrender your ticket

Refund will be granted at the station where journey is terminated

  a) Full fare paid for the entire booked journey. Full fare                     

b) Full fare for untravelled portion after retaining fare for the traveled portion           c) Full fare for untravelled portion after retaining fare for the traveled portion

Cancellation of trains due to accidents, braches or floods.

Surrender your ticket

Within 3 days from the actual departure of the train

Full fare paid for the entire booked journey.

Death/injury to a passenger in a Railway accident

Submission of ticket by passenger's relatives

Within 3 days from the actual departure of the train

Full fare paid for the entire booked journey.

 REFUND OF COMBINED TICKETS

a) You may have reserved tickets where some passengers are waitlisted and others confirmed. If such tickets are cancelled within 4 hrs of the scheduled departure of the train and upto 3 hrs after the actual departure of the train, full refund will be given on confirmed passengers, as well as waitlisted passengers. Only a nominal clerkage charge of Rs.10/- per passenger, will be deducted.

.b) If you know before the commencement of your journey that less number of persons will be travelling on a combined ticket than originally booked, you can claim refund for the passengers not travelling on that ticket. To get this refund, you should surrender the original combined ticket at the station. You will then be given the refund and a fresh Ticket for the remaining passengers who are travelling.

c) If you could not claim refund before the commencement of your journey, you should approach the Conductor/Travelling Ticket Examiner. After making necessary endorsements on the ticket and the reservation chart, he will issue printed certificate in the prescribed format which can be used to claim refunds for the passengers who have not travelled. You should apply for refund to the Sr.Divisional Commercial Manager.

Refund on Cancellation of Journey-Altered Tickets If you have either advanced or postponed your journey, upgraded from a lower class to higher class or changed to another train and subsequently cancelled your tickets, refund will be granted after retaining two sets of cancellation charges. These will be calculated by:

i) Treating the journey alteration as a fresh cancellation.ii) Treating the altered reservation as a fresh reservation.Refund on Tickets Booked against Military WarrantsMilitary personnel who cancel tickets issued against Military concessional voucher which is partly paid in cash and partly paid through the voucher given by the Defence Authorities, will be refunded the cash portion only. The refund will be granted after deduction of due cancellation charges, at the station itself. As regards the voucher portion, necessary credit will be given to the Defence Authorities.In respect of tickets issued against Military warrant, fully paid by the Defence Authorities, Military personnel should cancel the reservation and surrender the tickets at the station and obtain a Ticket Deposit Receipt/Surrender Certificate.Refund on Tickets Purchased on Credit CardTickets purchased on Credit Cards can be cancelled and Credit slip obtained only at such Railway stations where Credit Card Counters exist.If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to the Senior Divisional Commercial Manager of the respective Division/Chief Commercial Manager(Refunds) of the Zone to which the Ticket Deposit Receipt – issuing station belongs within 90 days from the date of commencement of journey.

Refund on Lost/Mutilated Tickets

No refund is permissible on lost tickets. Please inform the Reservation Office immediately, about the loss of your ticket. This will prevent the fraudulent refund of such tickets.Refund on torn/mutilated tickets shall be admissible after the deduction of due cancellation charges, provided that the authenticity of such a ticket can be verified from it.

Issue of Duplicate Ticket in lieu of Lost/Mutilated Tickets

Charges for the issue of duplicate ticket before preparation of reservation chart will be as under:a) 25% of total fare in case of ticket for journey upto 500 km. 10% of total fare, in case of ticket for journey more than 500 km. (subject to a minimum recovery of 25% of the total charges for the reserved ticket of 500 km).b) 25% of the total fare, irrespective of distance, for tickets of trains which have separate all-inclusive fare structure on point-to-point basis, for e.g. Rajdhani, Shatabdi Express.c) The 10% or 25% of fare clloected for issuing duplicate before preparation of reservation chart against LOST/MISPLACED Reserved /RAC tickects shall be refundable from PRS Terminals at destination stations after completion of Journey.

Charges for issue of duplicate ticket after preparation of reservation chart will be as under:

a) 50% of total fare in the case of lost reserved tickets.b) No duplicate ticket will be issued in case of lost RAC tickets.c) 25% of total fare in case of mutilated, reserved/RAC tickets. You should apply for refund to the Station Superintendent of the destination station or Divisional Commercial Manager/Chief Commercial Manager (Refunds)d) No duplicate ticket will be issued in case of lost/mutilated waitlisted tickets. e) If a passenger who has paid excess charges in trainon account of his reserved or RAC ticket being misplaced torn or mutilated makes an application to the Railway Administration for refund of the charges paid in

train, the Chief Commercial Manager (Refunds) of the original ticket issuing Zonal Railway may after making necessary enquiry grant refund of total charge realised in train after retaining the cancellation charge at 50% of a single journey ticket for passenger provided that no one has taken refund earlier on the original ticket.

WHERE CAN YOU GET A REFUND?

A. You can get a refund across the counterIf you cancel your tickets within the prescribed time limits specified in the Refund Rules, you can claim your refund across the counter, at the station itself.

If you hold a computerised ticket, for journey commencing/ terminating in any Railway, you can collect your refund at any of its Computerised Reservation Centres. However, refund in such cases will be granted only if the ticket information can be verified.]i) During the working hours of the Reservation Office andii) Before the preparation of the Reservation Chart for the relevant journey, from the station where the tickets is validiii) In the event of cancellation of your computerised tickets, You will be given a cancellation ticket which will contain details of the amount of refund and cancellation charges. B. You can get a refund from the Station Managers/Deputy Station Superintendent (Commercial.)/Chief Reservation Supervisor.If you wish to apply for a refund beyond the prescribed time limit, you can approach the Station manager in-charge of the Station/Deputy Station Superintendent (Commercial)/Chief Reservation Supervisor, to obtain spot refund. For this,you will first need to satisfy the nominated officials, that your ticket has not been used.This facility is available only at certain nominated stations and is subject to the discretionary powers of the officials nominated:

Refund granted at this level is subject to a deduction of 10% of the amount in case of unreserved, waitlisted and RAC tickets and 50% of the amount in case of reserved tickets.

C. You can get a Refund from the Sr.Divisional Commercial ManagerIf, for any reason, you are unable to obtain refunds across the counter or from the Station Managers, you have the option of applying for refund to the Sr.Divisional Commercial Manager/Divisional Commercial Manager

A step-by-step guide to claiming such refund has been outlined below for your convenience:

Step 1:For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of the nearest major station.  This should be done within 30 days from the date of scheduled travel.For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of the station where you have terminated your journey. This should be done within 24 hrs. of the arrival of the train at that station.

Step 2:Check the station index on Page No. and ascertain the Division to which the Ticket Deposit Receipt-issuing station belongs.

Step 3:Apply to the Sr.Divisional Commercial Manager of the respective Division, within 90 days from the scheduled date of journey. No claim will be entertained beyond this time limit.Along with your application, enclose your Ticket Deposit Receipt. Please retain a photostat copy of the ticket/TDR and any other documents enclosed. In your interest, you are advised to send your refund application by courier or registered post. There may be occasions, where you may have to seek a refund for a journey outside the one Railway tarritory. In case you obtain a Ticket Deposit Receipt (TDR) at a station outside concerned Railway, ascertain the Zone in which such a station lies from the Station Manager.Please apply for the refund to the Chief Commercial Manager (Refunds) of the relevant zone.

Mode of Refund:You are eligible for refund in any one of the following modes, under certain conditions.X Spot RefundThis is an across-the-counter refund done at any Booking Office/Reservation Office of a station.X Through a Station Pay Order to be exchanged at a station You shall receive the refund through a Station Pay Order only if you reside within the jurisdiction of concerned Railway. Refund issued on Pay Orders can be encashed in person with a proof of identity, like driving license/passport/ration card etc. You can also encash them through a representative, provided he is given appropriate authorisation. The representative is also required to carry proof of identity at the time of encashment.X By Money Order or a crossed ChequeIf you reside outside the jurisdiction of concerned Railway, your refund will be sent through Money Order/Crossed Cheque.

ADDRESSES OF CHIEF COMMERCIAL MANAGERS (REFUND) OF ZONAL RAILWAYS

Chief Commercial Manager    Central Railway   New Administrative Building    Second Floor              Mumbai CST - 400 001

Chief Commercial Manager      Eastern Railway                                 3  Koilaghat Street                       Kolkata - 700 001

Chief Commercial Manager   Northern Railway ,Second Floor     New Delhi Station Building  New Delhi - 110 001

Chief Commercial Manager  North Eastern Railway  Gorakhpur-273 001.

 Chief Commercial Manager        North East Frontier Rly.        Maligaon, Guwahati

Chief Commercial Manager            South Eastern Railway  14- Strand Road     Kolkata-700001

 Chief Commercial Manager   South Central Railway  Rail Nilayam                 

 Chief Commercial Manager    Southern Railway                    Chennai - 600 003

Chief Commercial Manager   Western Railway  Second Floor, Station Building, Church Gate,   Mumbai -

Secunderabad - 500 071

400 020  

Chief Commercial Manager   North Western Railway               Jaipur

 Chief Commercial Manager        East Central Railway        Hajipur                     

Chief Commercial Manager       East Coast Railway                    Bhubaneswar

Chief Commercial Manager  South Western Railway                Hubli 

 Chief Commercial Manager         West Central Railway             Jabalpur

Chief Commercial Manager            North Central Railway                   Allahabad

 Chief Commercial Manager   South East Central Railway  Bilaspur