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Quality
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In the 1950s American industry was
enjoying a boom. Whatever was made
could be sold. Few industrialists heeded
the work of this man called Deming andhis ideas about Total Quality . In Japan ,
however , things were different . The
Japanese economy was depressed .
Goods stamped made in Japan were
known for poor quality and high price.
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Japanese industrialists were very receptiveto the ideas of Deming on TQM and set
about implementing them. By the mid -
1970s Japan was beginning to seriously
undermine its American and other westerncompetitors. First in cars , then in the
whole range of goods including videos, Hi-
fi and computers. The rest is a history.
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Quality Gurus
Deming , Juran and Crosby are some
of the world famous quality gurus . All of
them have come out with their own
ideas and concepts on quality . Their
ideas and concepts are briefly given on
the next slides.
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Deming originated PDCA cycle . He came out
with the new climate ( organizational culture )
which primarily consists of joy in work,
Innovation and cooperation.
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Juran
Juran developed the ideaof Quality trilogy :Quality planning ,Quality improvementand Quality control. Heconcentrates not onlyon the end customer ,but identifies other external and internal
customers. Accordingto him , Quality is
Fitness of useImprovement
Planning
Control
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Crosby
Crosby is known for hisconcepts of Do it rightfirst time and zerodefects . He defines
quality as conformanceto requirements whichthe company itself hasestablished for its products based directlyon customer needs.Heemphasizes preventionmanagement in everyarea .
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Quality Control focuses on the
inspection what comes out of theprocess as a product..
Quality Assurance focuses on what
goes into the creation process as wellas on the process itself with the goal of
improving the quality of output.
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Quality begins with me
There are three kinds of people -
1. People who make things happen
2. People who watch things happen and
3. People who wonder what happened ?
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Customer Satisfaction
This is the key word in existing business
especially after globalization.
Competition in the market is fierce. Hence itbecomes absolutely essential to provide
what customer wants.
Determining the specifications is necessary.
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Quality assurance covers all aspects from
design, development, production,installation, servicing and documentation.
Concept ofZero Defect product got
introduced.This introduced the rule of Do it right the
first time
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Inspection of,
Raw material.
Process of production.
Finished goods.
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Three important aspects of Q.A.
1. Reliability.
2. Maintainability.
3. Safety.
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The approach is to have,
Strong design.
Good quality of raw material.
Skilled / Trained manpower.
Upgraded process.
Working conditions.
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Quality Management Principles
1. Customer focused Organization
2. Leadership
3. Involvement of people
4. Process orientation
5. System approach to management
6. Continuous Improvement7. Factual approach to decision making
8. Mutually beneficial supplier relationships.