Quality

www.griffintate.com513-563-3545

W. Charles Slaven, PMP1

Project Management Quality

SWO PMI

Professional Development Day

November 21, 2002

W. Charles Slaven, PMPThe Griffin Tate Group, Inc.

Cincinnati, Ohio USA

www.griffintate.com



What is Quality?

• What makes a Quality Project?• Can it be determined?• How is it measured?• What is the difference between Project Quality & Product

Quality?• Is Quality the absence of defects?

• Regarding my Pen• Is it a quality pen?

• Projects must deliver using Quality• What the customer wants, needs or desires• What the internal sponsor and the staff also want?



Project Management

( A brief review)

Initiating, Planning, Executing, Controlling and Closing Out a Project requires the Project Manager to address the Project Triad – Where does Quality fit?

SCOPE

TIME RESOURCES



Project Quality

Scope and Quality cannot be separated.

The Acceptance or

Quality Criteria must be defined and achieved on all key Deliverables!

SCOPE

TIME RESOURCES



Project Quality Management

To accomplish superior project quality, we must implement processes that ensure the success of the project.

The processes that enable this are:

1. Quality Planning

2. Quality Assurance

3. Quality Control



What is Quality Planning?

It is identifying the standards (or acceptance criteria) that are relevant to the project and

determining how to satisfy them



What is Quality Assurance ?

A project should satisfy relevant quality standards if project evaluation

processes are properly used during Execution.



What is Quality Control?

Monitoring activities that are performed during the Controlling Phase tell us if results comply with the standards /

criteria set

….

Corrective and Preventive Actions are used to drive unsatisfactory

performance from our projects



How we achieve Project Quality?• We achieve Project Quality Through

• Dedicated effort of setting standards for our work• Understanding Customer Requirements (needs and

desires)• Implementing these requirements in all Actions and

Plans and Documents through • Planning• Directing and• ImplementingDoing the right thing right - the first time and every time

• And by building on a strong foundation of using modern quality management tools to• Monitor• Evaluate• Assess the processWhile conducting continuous improvement on the processes



Project Management

( A high level review to set the stage for Quality Project Management)

The Project Management Phases of Work apply to Project Quality Management and to all elements of the Project Management Discipline

1. Initiation2. Planning3. Execution and Control4. Close-Out



Quality Initiation

• Understanding the customer’s Requirements• Determining the Final Deliverable Acceptance Criteria• Establishing the Project Management Phases and Life

Cycle Stages, if applicable• Obtaining agreement on the technical approach to be used• Reaching agreement on the Status reporting and project

monitoring processes• Setting the risk limits for scope risk with the Sponsor• Obtaining the priorities from the Customer as to the

tradeoffs between scope, schedule and cost / resources



Quality Planning

1. Inputs1. Quality Policy2. Scope Statement3. Product specification4. Standards and

Regulations5. Other Process Outputs

2. Tools and Techniques1. Design of Experiments2. Cost of Quality3. Benchmarking4. Flowcharting5. Cost / Benefits

3. Outputs1. Quality Management

Plan2. Operational

Definitions3. Checklists4. Inputs to other

Processes



Quality Execution / Assurance

1. Inputs1. Quality Management Plans2. Results of Quality Control Measures3. Operational Definitions

2. Tools and Techniques1. Quality Planning Tools and Techniques2. Quality Audits

3. Outputs1. Quality Improvement



Quality Control

1. Inputs1. Work Results2. Quality Management Plan3. Operational Definitions4. Checklists

2. Tools and Techniques1. Inspections and Control Charts2. Statistical Sampling and Pareto charts3. Flowcharting and Trend analysis

3. Outputs1. Rework and Completed Checklists2. Process Adjustments and Completed Checklists3. Quality Improvement and sometimes, Breakthroughs



Quality Close-Out

• Documenting Lessons learned to improve the process for all projects and for all participants

• Quality is measured against expectations by the:• Team Members • Stakeholders• Sponsors • Champions • Customers • Users



What are the Primary Responsibilities of the PM ?

• Bringing mutual understanding of the customer’s requirements through analysis of the• Stated requirements and • Implied requirements

• Setting Customer Expectations• Developing the project plan with the

team’s inputs and the acceptance of the customer and sponsor

• Maintaining contact with and monitoring and reporting progress to the customer and stakeholders



Creating Successful Projects - a Quality Perspective

• Initiation• Get the required chartering data and hold a contracting

conference• Planning

• Getting the scope defined with acceptance criteria• Planning for the risk and contingencies • Setting the communication and accountability process in place• Developing the plan with consensus based on data

• Execution and Control• Monitoring and reporting progress of deliverables based on the

Acceptance Criteria• Managing and Controlling Change

• Close-Out• Documenting Lessons learned and Assigning Corrective Actions• Wrapping up the project and getting inputs from all Stakeholders• Celebrating Success



Applying Six Sigma to improve Project Quality

• Applying DOE to prototyping and pilots• Implement DMAIC• Drive out variation in your processes and drive

in predictability• Calculate and use Six Sigma – Analyze the data• Improve performance and analyzing the Cost of

Poor Quality and eliminate Root Causes of defects

• Use PDCA to implement improvements• Continue as long as improvements are cost

justified• Look for breakthrough opportunities – use out

of the box thinking



A recap of what is critical

• Understand the risk acceptance profile of the project and take appropriate measures to reduce risk

• Plan your project to deliver to specific acceptance criteria based on the customer’s requirements

• Monitor and Control to the Plan • Document lessons learned and define

better practices to improve quality on the all projects



Project Quality

• Planning including Initiation

• Requirements of scope

• Ongoing process

• Joint risk management process

• Evaluation

• Control and execution

• Tools and techniques

• Quantify

• User driven

• Assurance and acceptance criteria

• Limits of acceptable risk

• Improvements focused

• Timely communication

• Your responsibility



Reviewing Project Quality & Your Project

• Can you think of an example where the Quality of your Project suffered because of poor Quality Initiation, Planning, Execution and Control or Close-Out? • How? Where? When? What? Why?

• Or a time when the tools of Quality Planning contributed to a creative solution? • Why? Where? When? What? How?

• How Can You Use Your Knowledge and Understanding of Quality Planning to Improve the Performance of Your Project Team?

• Any Questions or Comments?



Contact Information for Reference

W. Charles Slaven, PMPThe Griffin Tate Group, Inc.

[email protected]

www.griffintate.comOffice 513 563 3545

Cell 513 382 3511

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