Qualiﬁcation ‘At a Glance’ · Key responsibili es may include crea ng and delivering opera onal plans, managing projects, leading and managing teams, managing change, ﬁnancial

This qualifica�on will give you the skills and knowledge to be able to understand opera�onal management approaches and models, including crea�ng plans to deliver objec�ves and se�ng KPIs. Understand opera�onal business planning techniques, including how to manage resources, development of sales and marke�ng plans, se�ng targets and monitoring performance.You’ll be able to input into strategic planning and create plans in line with organisa�onal objec�ves. Be able to support, manage and communicate change by iden�fying barriers and overcoming them. Gain knowledge of management systems, processes and con�ngency planning. Understand how to ini�ate and manage change by iden�fying barriers and know how to overcome them. Understand data security and management, and the effec�ve use of technology in an organisa�on.

Qualification ‘At a Glance’

This qualifica�on will further develop learners, who have exis�ng knowledge and skills in Management, enabling them to embed and develop new skills.

During the qualifica�on learners will Know how to mo�vate and improve performance, suppor�ng people using coaching and mentoring approaches. Understand interpersonal skills and different forms of communica�on and techniques (verbal, wri�en, non-verbal, digital) and how to apply them appropriately. Understand organisa�onal values and ethics and their impact on decision making.

Support, manage and communicate change by iden�fying barriers and overcoming them. Demonstratecommercial awareness and be able to iden�fy and shape new opportuni�es. Be able to create and deliver opera�onal plans. Produce reports, providing management informa�on based on the colla�on, analysis and interpreta�on of data.

Purpose

Target LearnersSpecific responsibili�es and job �tles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibili�es may include crea�ng and delivering opera�onal plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Opera�ons Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

ProgressOn comple�on, appren�ces can register as full members with the Chartered Management Ins�tute and/or the Ins�tute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

The overall scheme of work is planned across the period of delivery to incorporate all learning outcomes. This is agreed at the ini�al planning stage with both learner and employer, designed to test the learners’ knowledge and technical understanding against the standard or framework.

All learners start their programme with a detailed Skills Analysis to iden�fy both areas of competency and areas where addi�onal learning and support is required. This develops their Personal Learning Plan which informs howthe programme will be delivered.

Delivery can be peripate�c or classroom based dependant on the needs of the employer and learner. Delivery is tailored to the needs of the business, with a robust ini�al assessment with learners to iden�fy the best approach to learning ensuring the learner is comfortable and confident with what is expected of them. Visits undertaken with learners use electronically stored resources that can be e-mailed or can be interac�vely used via the Laser Learning Portal.

Laser’s eLearning content has been developed to offer the learners a flexible study op�on. Learners will have access to excellent resources with Learning Consultant support with easy accessibility. The resources are supported by media-rich content and self-assessed worksheets designed to help the learner engage with the online medium and monitor their own progress throughout the qualifica�on.

Mentoring is ac�vely encouraged to the learners line manager who can support the learner in the Learning Consultants absence. This mentoring is targeted and coordinated via a robust review process.

Blended Learning

Blended Learning Includes...

Social Media for Business Digital Skills Communication Skills

Project Management

Presentation Skills

Developing TeamworkRecording Minutesof Meetings Time Management

MONTHS

Blended approach to TLA, minimum of 12months on program, capacity for significant new learning.

Agree readiness for EPA (End Point Assessment).The learner has a�ainted the desired knowledge, skills and behaviours.

Independent End-Point Assessment.• Pass.• Merit.• Dis�nc�on.

Bespoke delivery models, tailored to meet the needs of the employer and learner (inc. English, Maths, ICT).

Skills Analysis(Pre-sign up)

Ini�al Assessment(Pre-sign up) Maths,

English and ICT

Diagnos�cAssessment Maths,

English, ICT

Learner JourneyAgree PersonalLearning Plan

Review Chrysalisand Assigned

Learning Resources

Teaching andLearning Around

'PersonalEffec�veness'

Review andRefine Project

Review andUpdate Chrysalis

Teaching andLearning Around PSD

Safeguarding,Prevent, Bri�sh

Values


'Principlesof Effec�ve

Communica�on'

Revision NotesFor KnowledgeTest Discussed

CommenceProject

Mid-courseReflec�on


PSD


'Principles ofBuilding

Rela�onships'

Review On-lineLearning Portal

Finalise 1500 WordOutline of Project

Plan, Aims andObjec�ves

Review CPD Logand Discuss Learning

To Date


PSD


'Principles ofManagement'

Dra� 1500 WordOutline of Project

Plan, Aims andObjec�ves

Review MarkingSchemes



Values

Teaching andLearning Around'Leading People'

Review EPAProcesses and

Procedures

Review MarkingSchemes

Teaching andLearning For PSD


Teaching andLearning Around'Understanding

Financial Concepts'.

Dra� Costs andBenefits of Project


Powerpoint So�ware


Teaching andLearning For PSD

Teaching andLearning around

'What is Opera�onalManagement'

Update PLP againstlearning completed

Discussion withManager - Project

Plan


Teaching andLearning for PSD

Final Map ofresources to PLP

Review Diagnos�cAssessment Maths,

English and ICTTeaching and

Learning

Understandingof End Point

Assessment (EPA)

Teaching andLearning for Personal

and SocialDevelopment(PSD)


Values

Personal, Social Development (PSD)

Eden Training Solu�ons qualifica�ons embed Personal and Social Development throughout our curriculum. Learners and employers are Learners and employers are encouraged to support our commitment to Safeguarding, Equality and Diversity and Fundamental Bri�sh Values.

Social andEmo�onalLearning

Self ManagementManaging emo�ons and behaviours to

achieve goals

Respomsible Decision-MakingMaking ethnical, construc�ve

choices about personal and social behaviour

Social AwarenessShowing understanding

and empathy for others

Rela�onship SkillsForming posi�ve

rela�onships, working in teams, dealing effec�vely,

with conflict

Self-awarenessRecognising one’s

emo�onsand values as well as one’s stregnths

and challenges

MONTHS

Project Evalua�on

Project Presenta�onReview


PowerpointSo�ware


Values


LC Mock EPAAc�vity - Test of

Knowledge UsingScenarios

LC Mock EPAAc�vity - Interview

LC Mock EPA Ac�vity- PD Rela�ng To CPD

Ac�vi�es


SafeguardingPrevent Bri�sh

Values

EPA Ac�vity - Test ofKnowledge Using

Scenarios

Recap on LearningCompleted to Date



Values

Teaching andLearning Personal

and Social Development (PSD)

End PointAssessment

Ac�vity

Interview

ProjectPresenta�on

PD on CPDAc�vity

Final Gradingand Final Course

Reflec�on

Celebra�onof Success

GatewayMee�ng

Recap on LearningCompleted to Date



Values


and SocialDevelopment (PSD)

IQA MockGateway

AssessmentInterview

IQA Mock GatewayAssessment Project

Presenta�on

IQA Mock GatewayCPD Ac�vity

Final Review andAssessment for

Gateway Readiness


and SocialDevelopment (PSD)

FinaliseChrysalis

Discuss and PlanIQA Mock

Ac�vity

Review IQAFeedback


PSD


LC Mock EPAAc�vity -

Presenta�onof Project


Plan For LC MockEPA Ac�vi�es


PSD


Review ProjectPlan


PowerpointSo�ware



PSD

Gateway

The gateway can be triggered from 12 months onwards.

The por�olio must be complete to

trigger the gateway.

Employer to have final decision in

progressing to EPA, appren�ce and

training provider should also agree.

Quality Assurance

The EPAO will be responsible for quality assuring assessment

outcomes at EPA.

This is to be achieved at their discre�on with process being

evidence quality assurance provided

by the IAM.

The Independent End Point Assessor will carry out the following:Knowledge Test - The appren�ce undertakes a mul�-choice test to last a maximum of 60 minutes and include 50 equally weighted mul�-choice ques�ons with four possible answers each. The test is to be completed online and requires invigila�ng.

Por�olio-based Interview - The interview is for 30-45 minutes with the Por�olio of Learning providing a structure for this conversa�on. The interview assesses understanding and learning shown in the Por�olio; the Por�olio is not directly assessed.

Project Presenta�on - The appren�ce delivers a presenta�on on a project they have completed or a process they have improved. The presenta�on lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session.

The project presenta�on will summarise, for example:

• How have you improved a process or opera�ng prac�ce? • What were the steps you took to implement the project? • What worked well and how would you improve the results in future?

The EPA consists of three dis�nct assessment methods:

You can show this as text:

• Knowledge Test. • Por�olio-based Interview. • Project/improvement Presenta�on.

Or design a diagram similar to the below:

Independent End-Point Assessment

Learner Induction Period0–3 Months

• Context planning mee�ng held between employer and training provider, establishing expecta�ons in suppor�ng the learner to meet the Standard.• Expecta�ons and responsibili�es are set out with the appren�ce.

On Programme3-12 Months Onwards

Learner Completes Assessment

• Learner to compile por�olio in this �me.• Line Manager responsible for regular 1-1’s.• Training provider to support learning in mee�ng KSBs, through training and resources.

• Assessment is expected to be completed within three months of triggering the gateway.• Each assessment method needs to be passed and the learner receives a grade of Fail, Pass or Dis�nc�on to be determined by the above weigh�ng.• Appropriate records are kept for review and quality assurance, internal and external.• The learner has the right of appeal.

Knowledge Test20%

60 Minutes

Project/Improvement Presentation40%

20-30 Mintues

Portfolio-based Interview40%

30-45 Minutes

The End-Point Assessment Organisa�on

(EPAO) is responsible for EPA and will feedback to the

employer.

Appren�ce to reflect and iden�fy learning

level and areas of focus with employer

and provider.

Training provider to set-out expecta�ons

and responsibili�es for mee�ng the standard.

Line manager recommended to

iden�fy appropriate tasks and responsibili�es

for learning outcome.

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Qualiﬁcation ‘At a Glance’ · Key responsibili es may include crea ng and delivering opera onal plans, managing projects, leading and managing teams, managing change, ﬁnancial

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