Project Charter

Husky Air: Pilot AngelsTeam 1000

Carlos FloresKweku Ocran

Asghar ShiraziIbtsam Abdoush

Muhammad Habib

Table of ContentsI. Team Charter........................................................................5II. Business Case.......................................................................7

Project Description:III. Measurable Organizational Value........................................8

Desired Area of Impact:Desired Value to the Organization:Appropriate Metric:Time Frame:Summary:

IV. Alternative Analysis............................................................14Comparison of AlternativesStatus QuoSoftware Package:Custom System:Total Benefits of Ownership (TBO)Recommendation:

V. Project Infrastructure.........................................................19PeopleTechnologyFacilitiesOtherProject Schedule and Budget

VI. Project Reflection...............................................................26VII. Scope Management Plan....................................................27

PurposeScope Change ProcessDeliverable Structure ChartUse Case DiagramWork Breakdown StructureScope Change Request LogScope Change Request FormProject Manager Approval

VIII. Project Schedule and Budget.............................................35Project Plan A

Phases and Deliverables MilestonesProject Plan Part BCost of ProjectWritten Report

IX. Risk Management Report...................................................38ReportRisk Analysis Plan ReportRisk Owner Report

X. Earned Value Analysis........................................................47Earned Value AnalysisEarned Value Analysis Report

XI. The Quality Management Plan...........................................51Team Objective StatementQuality Based MetricsVerification ActivitiesValidation Activities

XII. Implementation and Project Closure plan..........................54Conversion StrategyClosure ChecklistProject Evaluation

XIII. Change Management Plan..................................................56Identification of the Change Sponsors, Targets, and Agents of ChangeChange AssessmentChange StrategyChange Management Plan Process

XIV. Appendix.............................................................................61Original WBSRevised WBS

Team CharterTeam Name: Team 1000

Team Members: Phone Number Email Address: Ibtsam Abdoush 301-793-2609 [email protected] Habib 804-790-9971 [email protected] Kweku Ocran 301-675-2561 [email protected] Shirazi 703-623-6006 [email protected] Flores 703-822-3781 [email protected]

Designated Team Leader: Ibtsam Abdoush; Every assignment will have a new team leader

Team Strengths/Weaknesses:Ibtsam - After last year, I have gained a little more knowledge on Information Systems and what it takes to be successful in this major, however, I believe there is still a lot I need to work on and still learn. I might not be very knowledgeable with the terminology or some technical aspects but I hope with the help of my teammates we can overcome that. Despite that, I have strong communication skills such as public speaking. Also I harbor leadership skills that can come in use.Kweku - I’ve been dealing with an IS major for two years now. I’m still learning all I can about it, but I believe I’m adequate. Strong communication skills, leadership skills, and ambition are my strengths. My biggest weaknesses I’d have to say is punctuality and concentration. Hopefully, I can improve on those this semester.

Muhammad - I am strong in the following areas: Microsoft Word, Microsoft PowerPoint, UML, Visio, HTML, CSS, and Critical Thinking. However I struggle in time management skills and multitasking. Asghar- I’m a great independent researcher. I can research various topic information and report it back to the group. I can work with people very easily and am willing to accommodate to team needs. I’m not the best presenter of material but I can definitely put it all together. Carlos- After last year I have become in many coding languages such as HTML, CSS, and JavaScript. I have become experienced in using Microsoft Project. With these skills I can be a productive team member and give insight on certain areas.

Roles and Responsibilities:

HUSKY AIR: PILOT ANGELS - DECEMBER 2015 3

mailto:[email protected]





Since all members of the group have similar skill attributes on both a technical and managerial level, leadership duties will be rotated on a weekly basis. When not in a leadership role (project manager), all other team members are on an equal level of hierarchy and have equal input and no specific role. This means that the various roles such as business analyst, time keeper, and task manager are shared among those who are not the project manager for that particular project.Project Manager: responsible for ensuring that the project is delivered on time, on scope and on budget.Business analyst: analyses the organization's structures and processes to determine areas for improvement and ensures requirements are being met. Time Keeper: makes sure each assignment is worked on efficiently in order to meet all due dates.Task Manager: manages a group within the project to achieve a specific block of project activities.

Agreed Upon Meeting Times: Meeting times are dependent on the type and difficulty of the assignment as well as the schedules of the team members. If tasks are relatively simple, team members can communicate via text or online via email and work on projects and contribute on their own time with interfaces such as Google docs. Assignments that require in-person communication can be worked on in the hours after class on Mondays and Wednesdays.

Team Rules and Expectations:In instances of conflict, team members should meet with team leader and consult the conflict to try and come up with best solution. Team members should all actively communicate with one another through email or text in regards to assignments. Everyone should respect one another's thoughts and ideas and give constructive criticism when needed. If a team member cannot be in attendance for any group meetings they must advise the team leader ahead of time. They are also responsible to communicate with a team member or group in a later time to be informed on what was discussed in the missed meeting.All group members should take responsibility of their share of the work and should also turn their share of the work on time in order for the team to be on top of all assignments

Code of Ethics:Listen and consider everyone’s opinion.Respect everyone’s ability to grow and improve.


Treat all members and clients with the same respect.Be Business Oriented and Profitable.Be Aggressive Risk-takers.Make sure to balance work & life.Short Bios:Ibtsam- Hello everyone, I am Ibtsam but if that’s hard to pronounce you may call me Sam. I am a senior IS major here at VCU. I transferred to VCU after my freshman year and have had a great experience so far. I am excited to be in this class and work with you all as a team.Kweku - Hey everybody, I’m a senior IS major at VCU. After I receive my Bachelor’s degree, I will aim for a job in programming and cyber security. I also make music in my spare time. I’ve been making music for 7 years. I was raised in Richmond but hail from Baltimore as well.Muhammad Habib: I am a Senior, majoring in Business Information System. I am a founder of HelpEd, an organization that promotes educational systems in third world countries. I am president volunteer service award recipient. Painting is my favorite hobby and in past I have been awarded as a 1st place and best painting of the year. My future goal is to become IT project manager. Asghar Shirazi- I am a born and raised Muslim American. I’ve lived in Virginia my whole life and I’m the youngest of 5 children. I am majoring in Information Systems after changing from Biology. I love to play sports and keep track of it too. Mainly, Football and Basketball. I plan on getting as much knowledge from my peers and teachers before graduating. I am also planning on getting certifications to help me get a job after graduation.Carlos Flores- I am a senior majoring in Information Systems. I transferred from NOVA last year to finish my degree. I enjoy playing sports and video games. I am currently studying to receive an A+ certification from CompTIA. Signatures of Agreement:I have read and understand the rules, conditions, and expectations listed above in the team charter:Ibtsam AbdoushKweku OcranAsghar ShiraziCarlos FloresMuhammad Habib


Business CaseProject Description:

Husky Air is a non-profit organization. It uses a group of volunteer pilots who use their own planes to transport people to hospitals, and etc. The problem lies in costs that are rising exponentially. Also the time it takes patients to arrive at the hospital is a problem as well as transaction processes. Our purpose is to make Husky Air an organization more fulfilling for patients. What we mean by that is always putting the patients first, which means doing whatever it takes to accomplish this mission.

The goals are simple, to reduce costs of helicopter and fuel usage. Reducing arrival time is a priority too. This can be fixed by finding the fastest routes to the hospital and eliminating flight delays. We also need to improve patient information and transactions processes. Accompanying these problems are opportunities that need to be exploited. If Husky Air increased its company size, it could bring in more volunteers. A street team from current volunteers may also spread the word about the company. Finally, gaining investors/lenders will ultimately increase Husky Air’s capital. Money will always increase opportunity.


Measurable Organizational ValueDesired Area of Impact:

The table displays the ranking of desired areas of impact as the project begins. The purpose of the project is to maximize efficiency in the air, reducing unnecessary costs, satisfying patients/customers, and gain publicity for non-profit organization, Husky Air. All this will be accomplished through a new integrated database. With success of this project the time matching patients with the appropriate pilot will decrease by 80%. Information between all parties of Husky Air will be easier to access and change almost immediately.

Desired Value to the Organization:

The primary goal of this project is to bind together a database system in which will complete and solidify the Husky Air organization. Husky Air is seeking for efficiency in project operations. This project is being developed to help manage operations, as well as, setting up Husky Air for future expansion. We aim to show people around the world the accomplishments, so it can fuel them to do similar successful projects.

The database system is expected to affect various aspects of the organization and its’ operations. First, implementing a database will eliminate any handwritten filings and data. This will keep patient records up to date, easily located, and easy to edit/add on. Secondly, as the organization grows, the database will help keep track of volunteers, helicopters, financial budgets, market shares, donors, etc. Lastly, our system will be able to track availabilities of helicopters and volunteers, helping speedup daily missions. The system is intended to organize the Husky Air organization from head to toe, thus eliminating any confusion, lost data, unsatisfied experiences, but conversely improving efficiency.


Appropriate Metric:The new database system will significantly reduce the time to match clients with the appropriate pilot and their plane by 80%. This will also give pilots more time to prepare their plane with the client’s exact specifications by 30-40%. Volunteer pilots will be able to notify the database manager on availability and have it put in the database almost immediately making the


Desired Areas of ImpactOperational Expectation:

Improving patient information and transaction processesEliminating any time consuming processes.Metrics:Speeding up any processes and transactions by 75%Time:Over 3 year span.Or 25% yearly.

Social Expectations:Increasing publicity in efforts to recruit volunteers.Metrics:Enlarging the operation and organization as a whole.Increasing volunteers by 15-20%Time:Yearly

Strategic Expectations:Increasing market sharesGain financial lenders and investors.Metrics:Gaining investors at a 10-15% rateGaining donors at a rate of 10-15% rateTime:Yearly*Expecting higher rates in the first year.

Customers/ Expectations:

information available to workers who are interacting with the clients. We are estimating that this new database system will cause growth of the organization due to its efficient increase in organization and in a decrease in overall matchmaking and processing time. The new system will bring in new volunteer pilots making more pilots available and the organization will be able to accommodate a larger client base.

Time Frame: The total time frame of this project is estimated to take two months. The first month will consist of the actual creation of the database with the information of pilots, their planes, and client information. The first week of the second month will be the implementation phase. A network will be set up so that all computers will have access to the database and be able to make changes immediately. Login and password information will be assigned to each staff member of Husky Air. Afterwards the next week will be used to train the Husky Air staff on the new database system.

Summary:The purpose of this project is to develop a database system that will reap benefits from the day it’s implemented. The Husky Air organization will enjoy a system that reduces stress and expenses, while increasing patient satisfaction and quickened transaction processes. The new database system alleviates any struggles and time consuming tasks, resulting in successful and efficient organizational projects.


Alternative AnalysisComparison of AlternativesStatus QuoDoing nothing is not a good idea since it will stop the growth.

Software Package: There is Software called PrimaSoft Organizer Deluxe, which will full fill Husky Air requirements. PrimaSoft allows quickly access to data virtually, Flexible product tool that allows modifying templates and processing data.

Total Cost of Ownership (TCO) All direct or upfront costs for development Software package $75 Hardware software $600 Ongoing support and maintenance costs $0 Indirect costs Training $288 $18 x 8 hours for 2 people Total $964


Custom System: Comentum Corp. custom software for moderate class business will give Husky Air maximum control over their software and will increase the overall quality of the product.

Total Cost of Ownership (TCO) Total Cost of Ownership (TCO) All direct or upfront costs for development Software Development $15,000 Hardware software $600

Ongoing support and maintenance costs $200 Indirect costs Training $288 $18 x 8 hours for 2 people Total $16088

Total Benefits of Ownership (TBO)Benefits Weight Status

quoSoftware package

Custom System

Track Client 10 5 8 10

Track 10 4 9 10


Aircraft

Track Pilot 10 6 5 10

Flight info 10 10 8 10

Hospital info 10 10 8 10

User friendly 10 5 7 9

Availability 10 5 6 8

Risk 10 4 6 6

Maintainability

10 5 10 8


Customer satisfaction

10 6 7 10

100 60 74 91

Recommendation:It goes without saying, it would be unrewarding for Husky Air to remain with the status quo. The manual equipment and flight lesson system does not allow for a successful increase in market share through strategic planning. By the same token, this system doesn’t allow for a development of operational efficiencies and effectiveness. The system stunts future growth by restricting some operational elaboration. The manual system has many disadvantages such as not efficiently tracking information about the customers or pilots, not efficient in scheduling equipment and flight lessons, as well as it is very prone to error. Although it does not require any capital in the near term, it still restricts many operations that allows for market growth in the long term.

Another option is that Husky Air can purchase an electronic reservation system from a vendor. It has more advantages than a status quo, but still has many limitations. The options the vendors have available may not fit into current business model when it comes to modules and components. It is less expensive than a customized reservation system, but if there is a component that doesn’t come with it and you want to add it, that’ll add a lot of expense to the project and that’ll add up.

Husky Air can opt out to have a reservation team put together from a software development vendor. This option may be more expensive, but it’ll tend to all the needs and wants of Husky Air, and customizing a program that can track all the information Husky Air needs, and it will come together as an accounting system as well. Weighing the advantages and disadvantages of the other options, this will allow for maximum growth projection and can increase the revenues over a three year period.

The recommendation made is to develop a customized electronic reservation system for Husky Air operations.


Project InfrastructurePeopleProject Manager

We the project managers are assigned by the organization to achieve the project objectives. The primary goal for Husky Air is to reduce costs and time of arrival. We will find a way to do that while increasing the productivity of Husky Air. Gaining investors, hiring more volunteers, and managing helicopter fuel costs are among some of the objectives to conduct. A project manager must also keep a tight-knit work relationship with each member of the team. That leads to better communication and understanding.

Other Employees:

Project manager will work closely with the team made up of a programmer/web developer, network and security administrator, database administrator, marketer, and accountant. Each individual will have specific roles and responsibilities for Husky Air.

Subject Matter Expert

Mayo Clinic is also a non-for-profit organization. If there is an expert that knows their format of business, that is the type of person Husky Air needs. One that can help with transactional processes and a craft for customer satisfaction. A helicopter expert can also be essential with the project. They can break it down and figure out the best components for fuel usage. Possibly a catalyst that stipend the fuel for a longer period. Or solar panels to illuminate solar energy.

TechnologyFuel-Efficient Helicopter Engine

Husky Air will need a fuel-efficient engine for patient helicopters. An engine that wastes as little fuel as possible. This ultimately saves fuel costs as stated earlier.

SAP software


SAP is a German enterprise software to coordinate business operations and customer relations. It links procurement with finished goods, accounting, finance, distribution, and so on. That will greatly increase the input of customer information. It also saves time on transactional processes.

Microsoft Server 2012 With Windows Server 2012, Husky Air will run its most important workloads with robust recovery options. It’s cost effective, has high performance options, and simplified delivery of multi-tenant IT services. This will making sending information more concise.Fiber Optics Fiber optics transfer data better than copper wire. They emit light through glass threads for a speedy and less interfered connection. It’s more productive than electricity. Fiber optics run under water all around the world, so it’s a widely used form of data networking.

FacilitiesHusky Air in Oak Brook, Illinois With limited space at Dekalb Taylor Municipal Airport most of the development of this project will have to be off site in Oak Brook. Oak Brook, Illinois has the highest number of businesses per 100 people by far. It also has the highest median annual income of the top 10, at over $107,000. With us doing most of the project work here, it sets the framework for Husky Air’s other site in Dekalb, Illinois to increase productivity. Not to mention most successful businesses expand due to increased market share.

OtherTraining Husky Air can offer training for all volunteers. This is something that franchisors do to make sure franchisees can conduct business correctly. Training will eliminate delays and also reduce waiting times. In the end, the benefits will outweigh the costs of training.Travel We recognize that the developers will be traveling from Oak Brook to Dekalb Taylor Municipal Airport. During the implementation and training phase, the team will be traveling more frequently between the two locations. We will propose activating an allowance for gas to compensate for the extra traveling.


Necessary Resources Approximate Cost Job Description

Project Manager National average is $100,000 yearly.(glassdoor.com)

Plans the projects, staffs the projects, implements the projects, control and evaluates the projects.(hrcouncil.ca)

Programmer/Web Developer

National average for a web developer is 67,097 yearly.Programmer: $64,537 yearly*Offering $70,000 to do both

Programmer/Web developer: Creating and maintaing a webpage for the organization. Also, any other development of programs.(exforsys.com)


(glassdoor.com)*Offering $70,000 yearly for employee to be both.

Database Administrators

National average is $67,672 yearly.(glassdoor.com)

Keeps track of all data for an organization. Keeps the data safe and easily accessible when necessary.(money.cnn.com)

Network and Security Administrators

Network Admin: National average is $66,000 yearly.Security Admin:National average is $71,000 yearly.(indeed.com)*offering $75,000 to be both.

Network admin:Installing, designing, supporting, an organization's computer system. Maintaining network hardware and software.(americasjobexchange.com)Security admin:Installing, administering, and troubleshooting Husky Air’s security systems.(cyberdegrees.org)

Marketer National average is $60,000 yearly.(glassdoor.com)

To attract more patients. Also, attracting investors/donors.

Accountant National average is 65,975. (glassdoor.com)

Deals with Tax-Exemptions, expenses, tracking assets, donations, investment, fundraisings.

Totals $438,647 ----


Project Schedule and BudgetPayment Method

Duration

Cost Percent Complete

Phase 1: Initialization

Business case 1 Day $400 100%

Business Plan 3 Days $600 100%

100%

Payment 1: $1,000

Phase 2: Design

Analysis 2 Days $700 100%

System Design 4 Days $600 100%

Interface Design 4 Days $400 100%

Payment 2: $1,700


Phase 3: Construction

Database Creation 5 Days $600 100%

User Interface Creation 5 Days $450 75%

Other Functions 9 Days $5,900

50%

Payment 3: $6,950

Phase 4: Testing and Implementation

System Testing 8 Days $1,400

0%

Implementation 20 Days

$1,000

0%

Analyze Results 2 Days $300.00

0%

Training 2 Days $500 0%

Payment 4: $3,200


Total $12,850


Project ReflectionAs team 1000, we abided by the original team charter that we planned. The team leader designated roles and responsibilities based upon each individual’s strengths and skills. Combining each team member’s skills, such as researcher skills, IS proficiency, and Microsoft Office skills; the group was able to deal constructively to resolve any conflicts, offer constructive feedback, and devise a workable plan. We maintained all the roles and responsibilities throughout the allotted time, and maintain great communication skills when assigned meeting times or discussing information via Google docs, text, or email. We worked together attend to both the climate within our group, and the process by which we accomplished our tasks. Sticking to the original team charter, we gained many skills vicariously through each other, and followed the code of ethics where we respected each other through giving constructive feedback.


Scope Management Plan

PurposeThe purpose of this Scope Management Plan is to define the scope for the Husky Air Pilot Angel Signal System Project. This Scope Management Plan provides a formal guideline for planning, defining, controlling, and verifying the scope of the project throughout its duration.

Scope Change ProcessIn the event that a change to the project's scope is needed, the following forms below must be submitted and reviewed by all stakeholders before any changes can be made. The request will be reviewed by the project manager and stakeholders in order to conclude if the change will be accepted or rejected. The request will be measured by a cost/time analysis and risk analysis to determine the impact it will have on the scope, budget, and schedule. With the completion of the Scope Change Request Form, each request must also be logged on the Scope Change Request.


Deliverable Structure Chart

Use Case Diagram

Work Breakdown Structure

Scope Change Request Log


Request Number

Project Name

Date of Request

Requested by

Priority

(Please circle one)*

Project Manager Signature

Expected Response Date

Request Approved? (Yes or No)

L M H

L M H

L M H

L M H

L M H

* L: low priority, M: moderate priority, H: high priority


Scope Change Request Form

Project Name: ___________________ Request Number: ________________

Requested by: __________________Request Date: ___________________Scope Change Description:

Reason(s) for Scope Change:

Recommendations:

Is this an appeal (Yes or No): _________If yes, explain reason(s) for appeal:


Project Manager Approval

Signature: Title: Date:

Comments:


Project Schedule and BudgetProject Plan A


Phases and Deliverables Milestones

Project Plan Part BWBS and Gantt Chart:

Husky Air Business Case: -131 Days

Initialize and Conceptualize-22 DaysDevelop Charter and Plan-2 DaysAnalyze - 4 Days

Design - 9 DaysConstruction 7 Days

TestingTest Result reportReview Test plan with clients – 1Day


Carry out test Plan – 1 DayAnalyze Results 4 – DaysPrepare test results and presentation – 2 DaysPresent test results to clients – 2 DaysAddress any software issues and problems – 6 Dayso Milestone: Clients sign off on test results – 0 Days Milestone: testing complete – 0 Day

Implementation – 6 Days Close Project 2 Days Evaluate project success 1 Day

Cost of ProjectResource Wage/Hour Hours Total Monthly Project Manager $56.00/h 176 $9,856 Subject Matter Expert $28.00/h 88 $2,464 Programmer/ Web Developer $50.00/h 176 $8,800 Network Security Administrator $33.00/h 176 $5,808 Database Administrator $30.00/h 176 $5,280 Marketer $16.00/h 16 $256 Accountant $21.00/h 16 $336 $32,800

Total cost of Resources: 32,800*4.27 (131 days)= 140,056

Written ReportTeam 1000 will begin the project on September 1, 2015 and it will be completed by January 9, 2015. This project will take exactly 131 days. For this project there is only one critical path. The critical path helps determine the shortest time possible to complete a project. It identifies the sequence of project activities which add up to the longest overall duration. Critical Paths allow for project managers to plan and organize the project before starting.


Considering all employees and other miscellaneous costs, the total cost of the project will be approximately $150,000. The cost of resources/employees is $140,056 for the 131 days. The miscellaneous costs will total at $9,944. As a result, Team 1000 does not have to over allocate for the Husky Air Project. Team 1000 is known for their excellent service to many organizations and continues to strive for improving themselves and their clients collectively. The database project that Team 1000 has put together will help Husky Air become more efficient and professional as an organization.

Risk Management ReportProject Summary Report (Original):Work Breakdown Structure (Original)As of 11/7/2015Dates:

Start: Tuesday 9/1/2015

Finish: Tuesday 3/1/2016

Baseline Start:

N/A Baseline Finish:

N/A


Actual Start:

N/A Actual Finish:

N/A

Start Variance:

0 days Finish Variance:

0 days

Duration

Scheduled:

131 Remaining: 131

Baseline:

0 days

Actual 0 days

Variance:

131 Percent Complete

0%

Work

Scheduled:

824 hrs.

Remaining: 824 hrs.

Baseline:

0 hrs. Actual 0 hrs.

Variance:

824 hrs.

Percent Complete

0%

Costs


Scheduled:

$32,800.00

Remaining:

$32,800.00

Baseline:

$0.00 Actual $0.00

Variance:

$32,800.00

Task Status

Tasks not started:

18 Work Resources: 7

Tasks in progress:

0

Over allocated Work Resources

0

Tasks Completed:

0 Material Resources 0

Total Tasks: 18 Total Resources: 7

Project Summary Report (Revised):

Work Breakdown Structure (Revised)

As of 11/7/2015

Dates:


Start: Tuesday 9/1/2015

Finish: Tuesday 3/1/2016

Baseline Start:

N/A Baseline Finish:

N/A

Actual Start:

N/A Actual Finish:

N/A

Start Variance:

0 days Finish Variance:

0 days

Duration

Scheduled:

131 Remaining: 131

Baseline:

0 days

Actual 0 days

Variance:

131 Percent Complete

0%

Work

Scheduled:

742 hrs.

Remaining: 742 hrs.


Baseline:

0 Actual 0

Variance:

742 hrs.

Percent Complete

0%

Costs

Scheduled:

$26,240

Remaining:

$26,240

Baseline:

$0.00

Actual $0.00

Variance:

$26,240

Task Status

Tasks not started:

18

Work Resources: 7

Tasks in progress:

0 Over allocated Work Resources

0

Tasks Completed:

0 Material Resources 0

Total Tasks: 1 Total Resources: 7


8

ReportOur team managed to reduce the project schedule by 10%. That is enabled us to reduce the project budget by 20%. We accomplished this by investing the right amount of money into the technical skills for team members. We also inserted a scope change request and created an easier UI for clients to comprehend. We have effectively saved approximately $6,560 by making these cuts.

Risk Analysis Plan Report

Initialize & Conceptualize

Project Charter & Plan

Execute & Control Close Out Evaluation of Project

The Risks

Limited technical skills

Project Scope Complications

Implementation issues Client Discrepancies System Updates or Maintenance failure

The Sources

of Risk

Internal Internal Internal Internal Internal

Risk Variations

Known- unknown

Members of the team are unfamiliar with

Known- unknown

Plans for the project scope may be over/under

Known- unknown

Clients struggle to familiarize themselves with the newly

Known-unknown

Discrepancies with client expectations and/or last minute

Known- unknown

Unscheduled/ inconvenient maintenance or


necessary syntax to accomplish goals.

Investing in trainings for members will be beneficial.

scheduled or over/under allocated amongst the members.

integrated systems or new system doesn’t bode well with network support causing time lapse.

changes may arise even though Business Case and Project Charter are up to par.

failure to update automatically and/or successfully.

The Resources

People, Process Organizational, People, Process

Technological Product, People, Process and Technology

Technological

Triple Constraint

Budget Scope Schedule Quality Schedule


Risk Owner Report

Risk Owner Risk Strategy

Employees and Staff

Project Manager

Ensure each worker have all required technical skills and well trained.

Security Project Manager

Ensure all security and anti virus software’s are installed and up to date.

Data loss Project Manager

Create back-up plan in order to prevent any data loss.

Programing Errors

Programmer Minimize coding errors by ordering tasks. Have other team members to take a look at programming issues and bugs.

Triple Constraint

Project Manager

Ensure everything is organized and planned according to the schedule and minimize any unnecessary expense.


Earned Value AnalysisEarned Value Analysis

Planned Value

Actual Cost

Percent Complete

Earned Value

Cost Variance

Schedule Variance

CPI

Phase 1: Initialization

Business case $400 $400 100% $400 $0 $0 1

Business Plan $600 $600 100% $600 $0 $0 1


Payment 1: $1,000 $1,000 100% $1,000 $0 $0

Phase 2: Design

Analysis $700 $700 100% $700 $0 $0 1

System Design $600 $800 100% $600 -$200 -$200 1.3

Interface Design $400 $600 100% $400 -$200 -$200 1.30

Payment 2: $1,700 $2,100 $1,700 -$400 -$400

Phase 3: Construction

Database Creation $600 $700 100% $600 -$100 -$100 1.20

User Interface Creation $450 $550 75% $450 -$100 -$100 1.20

Other Functions $5,900 $6,000 50% $3,000 -$2,900 -$2,900 1.01

Payment 3: $6,950 $7,250 $4,050 -$3,100 -$3,100

Phase 4: Testing and Implementation


System Testing $1,400 $1,400 0% $0 $0 1.00

Implementation $1,000 $1,000 0% $0 $0 1.00

Analyze Results $300 $300 0% $0 $0 1.00

Training $500 $500 0% $0 $0 1.00

Payment 4: $3,200 $3,200 $0 $0

Total $12,850 $13,550 $6,750

Cumulative Actual Cost $13,550

Cumulative Earned Cost $6,750

Cumulative CPI 0.98 0.98

Earned Value Analysis Report

The earned value analysis has led to see that the project will exceed the actual budget, which is $12,850. The actual cost at phase 4 totaled to be $3,550, and total of earned value at phase 4 is $6,750. The Estimate at Completion for typical is $19,300 and for atypical is $13,846. These variances show that the project will exceed the original budget of $12,850, and based on the Estimate at Completion for atypical of $13,846; we are still exceeding the project’s original budget. The


SPI is less than a value of 1, which means that the project will also go over schedule and activity plans. This requires immediate actions from the third-party company, Bug Busters in order to find out why we are over budget and schedule.


The Quality Management PlanTeam Objective StatementTeam 1000’s priority is to satisfy all customer/client demands. We strive to provide excellent services that go above and beyond company expectations. In regards to the tasks, to keep our products/services running smoothly, we’ve integrated a maintenance system which updates, detects and solves any errors. For insurance, our team has a maintenance and supports specialist who double-checks for any flaws. As a result, this reassures our clients that we’ve put intact a well thought-out plan to keep their system running without any worries. Thus, guaranteeing satisfaction by Team 1000.

Quality Based Metrics

Type Metrics: Details:

Project

Completion Timings The mean time of completing a stage.

Product

Client notices flaw and responding to client requests

Husky Air observing flaws in system.

The mean of client response timings

Process

Human and design defects Misused by human to cause defect.

Flaws in the design of system.


Verification Activities Design Review: Looks over the design of the projects. Add/delete any pieces to the overall project if seen

necessary.

Timing Simulation: All designers must confirm that signals change in the correct timing.

System Testing: Must show the functionality of the projects without any knowledge of internal implementation.

Validation ActivitiesValidating the project will help to achieve results. Validation of every project is necessary to test software interface, reliability, user loads, and performance.

Integration: Must confirm the system and software is performing at the required rate. System Testing: Verify that the new installations did not generate or deposit any bugs or viruses that could cause

the system to shut down and making sure the software is user friendly. Unit Testing: Making sure that utilities work precisely and the software is up to the buyer’s recommendation and

expectations. Functional Testing: Sending demands and detecting the result to see how the system software reacts.

Last: A final check to make sure everything works well and the final product meets the client's expectations.


Implementation and Project Closure planConversion Strategy

Team 1000 will be implementing Husky Air Pilot Angels new database system in parallel to their old system. In a parallel conversion strategy approach, the idea is to run both, the old and new, systems simultaneously for a period of time. This allows the organization to adapt to the new system at their own pace while also making sure the new system is performing as expected. Another deciding factor for implementing this strategy is because of Betty, an employee who has been around for years. She is close to retirement and is very knowledgeable about the internal operations of the company. However the thought of change and the adjustment to a new system frightens her. Therefore, we will run the old system as long as it takes until she feels comfortable with the new system. This is also one reason why a direct cutover method would not be the best conversion strategy for this company. Although the parallel method is the best option for this organization, it is an effectively duplicating effort which causes a disadvantage is time and costs.

Closure ChecklistManagement of the closure is planned and tasks are delegated as:

All deliverables are accepted and signed off by the client or sponsor Disposal of equipment and old hardware/software Site operations and accommodation used for the project closed down


All supply contracts and processes terminated Staff employment on project terminated All financial processes and reports complete Staff performance evaluations and reports completed All financial processes and reports complete Project review complete Announcement of completion of project (internal, external, and public relations contacts) Handover complete for all deliverables Completion and storage of project file

Project Evaluation

Category Problem/Success Recommendation

Procurement Management

All requirements met the business goal. Project detail and requirements could be more clearly defines to the team by project manager for better results.

Scope Management

Scope management is well defined in the project it contains all detail information about how to process, deal with changes and communication with stakeholders.

Project can be more simplified.

Quality Management

Resources were in assigned well for quality assurance. Planning quality standards ahead of time will help minimize delays and cost overruns.

Risk Management

All risks were defined and team was prepared to deal with them.

For more effective results project manager should go over couple time on risk through the project.


In order to evaluate the MOV, which is decreased by 80% by integrating with new database system. In the testing process we have seen that new database system have affect various aspects of the organization and its’ operations. New database system have improved struggle and time consuming tasks, resulting in successful and efficient organizational projects. New system has maximized the efficiency of the computer based system versus the paper-based system.

Change Management PlanIdentification of the Change Sponsors, Targets, and Agents of Change

Sponsors:Richard Woodjack- Vice President of Husky Air OperationsBetty and Junior’s Co-WorkersPilots and Mechanics- Betty’s admirersSystem’s Teacher

Target:The primary targets are Betty and Junior. Betty is troubled by the new technologies and Junior is a threat to the company due to family relations.

Agents:The co-workers of Betty and Junior. Betty’s co-workers appreciate her knowledge and motherly features within the company and Junior’s co-workers who are being polluted by Junior.

Change AssessmentBetty:


Sponsor – The person with the authority to work with her change could be her boss. That person should be able to give her the resources she needs to learn how to use a computer and the new system. They also need to give Betty the motivation to improve her confidence.

Change agent - The sponsor that we can use to help Betty overcome her fear of learning the new computer system should be someone younger. Somebody Betty knows well and believes in. They will need to be able to show her that using a computer is not as hard as it seems.

Target – Betty Junior:

Sponsor – The sponsor should be his boss, Richard Woodjack. They have the authority to force Junior to stop spreading rumors and to do his job. Richard also has the authority to fire him when Junior is found violating any rules, code of ethics, or protocols.

Change Agent – The change agent should be a good sum of Junior’s coworkers. They should be able to tell him that spreading rumors is not the thing to do while on the job. They should tell him that his time is better spent learning about the new system and helping with the business’s efficiency.

Target – Junior

Change StrategyBetty: Normative- Reductive Strategy

First, we will observe the culture that is already established within the employee’s. Second, as part of normative- reeducation process, we will stress readjusting and redefining the existing cultural

norms to that of the new standards. Third, developing new standards of values and beliefs that’ll encourage the distraught worker’s, like Betty. Lastly, we will strive to make the change process easy by demonstrating new ways to think and complete tasks. In

order for this to happen, we must provide detailed explanations on why the system is necessary and the benefits it provides.

Junior: Rational- Empirical Strategy


In effort to persuade a person who influences others like Junior, we will present the benefits to him and his peers, explaining the truth behind the newly implemented system.

To gain trust and confidence within the organization, we will be providing updates about the new system consistently.

Implementing new systems comes with lapses and errors. We will be providing information on any problems we encounter as fast as possible.

The Rational- Empirical strategy should eliminate any misunderstandings or concerns any worker may have. The frequent updates and any system announcements to the organization will keep everyone involved, leaving no room for rumors.

Change Management Plan ProcessTo track the progress of the change management plan it’s a great idea to pay attention to what employees are saying about the system. Social media websites should be checked twice a week to make sure that employees are not saying outlandish things about the system and its implementation. There should also be very good communication between the project team, Husky Air managers and the employees so that the changes are well known between all members of the company. This will prevent any issues within the organization and will keep all employees up to date on what is going on. Lastly, it would be a great idea to monitor the milestones that we have set after the changes are implemented so that we know everything is according to plan.

Five Brothers Consulting will develop a plan procurement by identifying and documenting project needs that need to be met by acquiring products, services, and result of the project for the organization. We will develop the use of computers to assists every employee to perform accurately and understand the use of every system and software application used.

A constant deliverable in project management is the software product. Because some employees are anxious about losing their job, my team will create a prototype that will suit everyone and is a user-friendly software. We will outsource the software product to help reduce cost. We’ll also create benefits like a 24-hour support. There could be a source code that needs to be written by a specific time. These software products are usually given in phases and they also numbered. The beta release will contain some of the elements that will be presented in the final product. With each release, there will be product testing that gets rid of bugs/problems from the product prior to the final deliverable.


Training programs will be our next deliverable for the organization. Most importantly, the final product is the training program itself, but there are still beta versions that were produced along the way. First, the training design will tell the organization how the training program will be routine. An outline of the proposed training program will be available for each employee for references of measure to develop a solid understanding and comfort to perform all task without a doubt in mind and/or losing their job. After the project examination, the training program will be developed, tested, and then finally approved by the sponsor, as the last deliverable.

Systems can be the way a program is operated or simply an accounting program. Protocols will be created that allow the implementation of the platform that is being made. The implementation of the final product will be organized by well-known and certified trainers, to train and test the hardware. Schedules will be made and supplies will be ordered. All of these systems will have due dates that serve as deliverables for our overall project.


AppendixOriginal WBS




Revised WBS



Project Charter

Documents