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6/23/2016 Information system planning & Project Management INFO – 461 – 001 Project Charter Mohamed Abbas
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Project Charter 461

Feb 15, 2017

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Page 1: Project Charter 461

6/23/2016

Information system planning & Project Management

INFO – 461 – 001 Project Charter

Mohamed Abbas

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Table of Contents

Team Charter …………………………………...……………………………………………………3 Project Description & Summary…………………………………………………………………..7

Document the Team Learning Record & Action Plan…………………………………………8

Measurable Organizational Value (MOV….……………………………………………………...9

Comparison of Alternatives:……………………………………………………………………..10

Total of Benefits /Cost of Ownership (TCO/TBO):……………………………………………12

Recommendation:……………………………………………………………………………………………13

Resources Requirements…………………………………………………………………………………..13

Stakeholder Analysis………………………………………………………………………………………..14

Resources Cost Table:………………………………………………………………………………………15

Deliverable Structure Chart (DSC):……………………………………………………………...17

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Use Case Diagram………………………………………………………………………………….18

Work Breakdown Structure………………………………………………………………………19

Scope Change Request Form:…………………………………………………………………...20

Scope Change Request Log:……………………………………………………………………..21

Project plan……………………………………………………………………………………………………22

Questions to be answered …………………………………………………………………………………25

A Project Summary Report (original project plan, schedule & budget)……………………………26

A Project Summary Report (revised project plan)……………………………………………………..28

A Project risk analysis and plan Report—understanding the sources and impact of risks to projects………………………………………………………………………………………………………..29

Earned Value Analysis ……………………………………………………………………………31

Analysis of BugBuster’s work……………………………………………………………………36

Quality Management Plan…………………………………………………………………………37

MS Project Tutorial I………………………………………………………………………………..38

MS Project Tutorial II……………………………………………………………………………….40

MS Project Tutorial III………………………………………………………………………………48

Team Leader:

Mohamed Abbas *Leadership position will rotate throughout the semester*

Purpose and Statement of Team Charter:

The team has been formed in order to cooperate together in order to complete a set of

assignments, which is compiled into a group project. Our overall objectives are to integrate our own

research and become proficient in the materials taught in class in order to come to a conclusion with

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our own individual presentations to create a unified project. We are confident in each other’s abilities to

bring out the best of the team, and to also work effectively, with commitment to each other to create a

learning experience.

Team Members:

1. Mohamed Abbas- [email protected], 202-763-2778

2. Omar Alshareef- [email protected], 757-773-9633

3. Fahib Keita- [email protected] , 202-802-8459

4. Cain Haney [email protected], 757-679-4806

Roles and Responsibilities-

Mohamed Abbas- Mohamed’s role as the leader is to motivate the group and ensure objectives are met

and the steps to a successful team are underway.

Fahib Keita- is to accumulate all team collaborative information, data, and research and organize it in

a presentable fashion.

Cain Haney- role in team is to make sure all work is presented correctly with the needed information

and details. Having the role of the enforcer, I’m also responsible for making sure all members are

showing up, participating, and work completing their assigned work.

Omar Alshareef- the roles of Omar are to motivate the group and ensure objectives are with the leader

and accumulate all team collaborative information, data, and research and organize it in a presentable

fashion with the manager. And make sure all work is presented correctly with the needed information

and details with the group members, also determining the right types of research and information which

will need to be presented in a professionally.

Team Strengths and Weaknesses:

By analyzing each team member’s strength and weakness, we can work towards a productive and

improve ourselves in the criteria that we lack, even by motivating each other. As we identified our skills

and experiences, we can dictate where we are strong and where we lack in ability.

Strengths

1. Interpersonal skills: All of the group members seem quite inept in this category, as they come

from a background of communicating and have leadership building experience.

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2. Background: Each member has had experience with team-based settings dealing with problems

that require more than one solution. Whether it’s volunteering in an organization or job based

work, each member understands the definition of collaborative projects.

3. Skills & Knowledge: As one member is able to juggle being in different organizations and

holding a job, this will provide a balance and a strong source of motivation to each group

member, and the group as a whole.

Weaknesses

Fahib Keita: tends to overthink problems or solutions that need to be carried, which can

consume more time.

Cain Haney: Can sometimes be bullheaded and doesn’t like when conversations about work

become derailed and want to steer it back without letting it naturally flowing back. Communication can

also be difficult with a poor group, but through this team charter and working with the committed

individuals in team Diverse, these problems should be non-existent.

Mohamed Abbas: Mohamed’s lack of focus sometimes would be problematic, as he tends to

zone out and thinks of irrelevant things. By adhering to the objective of the group and focusing on the

outcome, this weakness can be overturned.

Omar Alshareef: Tends to stress over the little details, which leads to consuming time on things

that don't matter. By focusing and using time management

Members’ Biographies:

Mohamed Abbas- As a student studying Information systems at Virginia Commonwealth University,

Mohamed is looking to gain the knowledge of Information Systems to better understand what makes a

business prosper in the age of technology. Having been at VCU for 1 year has taught Mohamed the

meaning of being independent and self sufficiency, which is an experience in its own right. Mohamed

hails from Arlington, Virginia and looks forward to an outstanding college experience.

Fahib Keita- I am a Senior here at Virginia Commonwealth University, I was born on February 21 1993

in Fairfax, VA. I study Information Systems here and when I graduate looking to get a job in the network

security field of IT and I am looking to head to the Air Force to become an officer and work IT there.

Also plan on getting my Masters in information systems.

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Cain Haney- I was born June 22, 1994. Raised in Virginia with a couple of moves along the way. I

currently attend VCU as an Information Systems major with a minor in German. I graduated from

James Monroe High School. As of now I work at the Stoplight Gelato café, a new upstart in Richmond

that we hope to open up in the next few weeks. It is my intention to graduate next fall semester and then

pursue a career in IS.

Omar Alshareef- I’m a senior student year at VCU, also I’m in Information Systems major. I will

graduate in fall 2016.from anther hand, I have engineering degree in communication and more than 6

years of experience as section head in IT department.

Team Expectations and Rules:

Each member will be responsible for completing their assigned task as an individual and be able to

present the material efficiently. Last each member is responsible for showing up to group meetings on

time and one should notify the whole group if they will not be present or late. If a member misses three

meetings without notifying any team member, that member will be obligated to hold a mandatory

meeting with the supervisor about their issues and whether they can or cannot attend group meetings for

the time being. Each member is expected to present their pure, honest work and should equally divide

the work equally within the team to ensure positive results.

Meeting Times:

In each meeting, every member will discuss their ideas and thoughts and we will begin by

brainstorming. We will discuss our objective for the day and what will be expected from each member.

Each member will have the opportunity and time to express their thoughts and ideas. Each member is

responsible for showing up at the proper time for each designated meeting, if a member is unable to

make it to a meeting, he or she will have to address the group or leader ahead of time so adjustments

will be made. Everyone is expected to contribute equally so the group will function properly and

efficiently. Participation is critical to a successful project. Outside of meetings, the group will have

other resources to stay in touch with one another including emails, text messaging, video chat, and

Google Docs.

Code of Ethics:

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Diverse is strives on mutual respect. Each member will respect one another, and if a conflict arises, we

will discuss the matter in a professional manner. No slandering one’s work or ideas, or use of profanity,

as this is a professional setting. Plagiarism or stealing another’s work and passing it off as their own

will not be tolerated. Each member will be responsible for following the same practices of the VCU

Code of Conduct when working together as a team and individuals.

Project Description & Summary:

Husky Air is a fixed base operator (FOB) that was established in January of

2008, and is located in DeKalb, Illinois at the DeKalb Taylor Municipal Airport (DKB).

They also house a charitable service called Pilot Angels dedicated to transferring stable

patients and organs to the needed location. The call for this project was provoked by

Husky Air’s need for a more effective and efficient system to manage the operations of

their Pilot Angel program. Husky Air has asked for a computer-based program capable

of tracking and handling Pilot Angel volunteer data, the pertinent data on the aircraft

being used, and correct passenger data. They also have communicated a need for

better customer data and list of all Pilot Angel flights to better recognize volunteers. Pilot

Angels matches volunteer privet pilots who are willing to donate their time and personal

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aircraft with needy people whose health problems require them to travel to receive

diagnostic or treatment services. Pilot Angels will also charter flights for the delivery of

organs to patients across the nation. All flights are free of charge. Flight costs are often

paid by the volunteer pilots who are using their own aircraft. Travel companions, such

as a relative, friend, or nurse, are common and encouraged if room is available.

Upon request of the Pilot Angels service, Husky Air gathers information such as the

name of the traveler, the destination, dates/times, and the number of travel companions.

The weights of the passengers and their luggage are also needed because of the

weight restrictions in small aircraft.

Currently, Husky Air manually stores all data with pen and paper. Record-keeping is

becoming an issue with growing demands for the service. Employees often contact

many pilots until they find one available that also meets the weight-carrying

requirements. This is an inefficient use

of time. Husky Air has requested a computerized system to help with this. The system

will keep track of information such as volunteer names, addresses, contact information,

availability, and their aircraft specifications and whereabouts.

This system will also maintain basic information about patients, hospitals, clinics,

organ banks, and other customers who request the Pilot Angels service in order to more

efficiently meet requests. Finally, this system will also keep track of every Pilot Angel

flight and include information such as the pilot, number of passengers on board and/or

type of organ, the aircraft that was used, the total time of the flight, the distance traveled

and destination of the flight in order to recognize specific volunteers for their

contributions.

Document the Team Learning Record & Action Plan:

Our action plan will be first to determine the measurable organizational value through

analyzing the most relevant areas of impact and determine the appropriate metric. Our team

will evaluate the alternatives and make our recommendation to our client.

Start Date Completion Date

Actions Responsibility Recourses

May 26 May 26 Determine the measurable organizational value

Project Manager and team Members.

All group members.

May 24 May 29

Analyzing the most relevant areas of impact Determine the appropriate metric

Project Manager and team Members.

All group members.

May 24 May 31

Evaluate the alternatives and

make recommendation to client.

Project Manager and team Members.

All group members.

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Measurable Organizational Value (MOV)

A: Desired Areas of Impact:

Husky Air would like to improve its collection of data and interface with that data. This

new system has the potential to help many facets of their business including their pilots,

customers, and technicians. The specific areas of impact can be broken into customer,

finance, strategic, finance and social. These areas are addressed below according to their

preferences.

Desired Area of Impact Improvement Preference(Rating)

1. Operational Operational status among the areas of impact is a result of the planned system’s ability to significantly reduce the amount of time it takes for data retrieval. It would make what used to be a long arduous processes take but a few keystrokes. · Fastest way of evaluation of individual i.e. Tests

schedules, registration, payment system, reports and initialing. · Less time in business process will reduce student

time, instructor time and staff time · Data such as flight time and cargo of a specific plane can easily be looked up and displayed on screen without the need to physically sort the large amount of relevant data. · No longer need large filing system in work place freeing up space for other uses

1st

2. Customer The most important area of impact is the customer. Key sections within this identified area that are desired to be improved are: · Improve customer relations between not just individuals, but larger entities, such as hospitals, that seek to use Husky Air’s Pilot Angels services. · Data retrieval time, data accuracy and no loss of data

for customer interactions

· Increased consumer basis with the streamlining of services

2nd

3. Finance · Providing a good mobile based app and web based

application will reduce costs and result in an increase in revenue · Desktop application and mobile app are easy mean

for marketing and hence increase the market and revenue. ·The proposed system would allow for those in the finance department of Husky Air too better access data related to Pilot Angels. This drastically reduces lookup time and will cut operational costs in this area as well. All expenses and relevant charitable tax break information will be at their fingertips instead of in a drawer.

3rd

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4. Strategic · Increase Market share and marking. · With enhanced development organization will

normally expand.

4th

5. Social · Educate the public and potential organizations about

system · Improve the charitable side of their business increasing goodwill and awareness of their company

5th

B: Desired Value of IT Project:

The desired value of the proposed IT project is mainly operational, but the result will bleed out

into all other facets of the organization. It is possible with a successful implementation that

Husky Air’s Pilot angels section would be able to decrease processing time by 60%, decrease

instructor time by 25%, decrease wait-time by 40% for all stakeholders as well as decrease the

time schedule time. This project strives to optimize data retrieval and addition. Having a faster

means of processing and storing data will mean Husky Air can better allocate the resources

that were once devoted to their complex and lengthy physical file management system. Husky

Air with this new system will also be given better mobility; data can be updated in the field from

cellular devices and be updated in real time. The information recovery and correspondence

between organization focuses and client will turn out to be quick and thus bring about a

productive venture framework.

C: Develop an Appropriate Metric The implementation of the proposed IT project for Husky Air’s Pilot Angels program will reduce handling and processing of data by at least 60%. This in turn will increase other processes regarding to Pilot Angels such as being able to devote once locked up resources that were used for data retrieval and entry to other important tasks and allow for quicker communication to business partners. D: Set a Time Frame for Achieving the MOV

Goals Set Time Frame

for Achieving the MOV

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Planning and formulation of IT project 2 weeks

Implementation of IT project 3 weeks

Training 1 week

Achievement of MOV desired value 1 week

Review of project (what went right & what can be improved upon)

1 weeks

E: Summarize the MOV - Areas of impact:

Implementation of automated system increases the productivity and efficiency within the Pilot

Angels program. Benefits will result throughout program through an increase of roughly 60% on the data entry and lookup side of business. Automated and computerized systems are necessary for an organization that wishes to be quick and agile, this will translate to a better experience for employees and customers as well. This project will succeed if properly implemented and adopted by employees and customers as well.

Comparison of Alternatives:

By the research done by Diverse team, using cost benefit analysis we have come up to 3 alternatives that can be used.

1. Maintain the status quo:

Maintaining the status quo has lower upfront costs, since the system is now in place and

all of the customers are qualified to use it. Ongoing support and maintenance cost would

stay the same, but that’s moderately low due to the cost of paper and employment lost to

such an operational efficiencies system. Indirect costs would be the biggest factor, bearing

in mind the cost of discovery and fixing reduced turnaround times, reduced operational

redundancy, acknowledged assurance claims, encryption and miscalculations initiated by a

operational system and all of the employment phase lost.

2. Purchase software package accompanying your requirements:

Your second preference is to purchase a software package called Win Air. This

integrated system will offer benefits over the status quo, shifting to a Scratch system that

can be easily restructured and altered. This system is more beneficial and reliable than

using paper-based, decreasing employment time verdict and fixing slip-ups in material data.

This is particularly significant bearing in mind that success of the company is at stakes and

must rely precise data and productivity of this functional structure. The organization

integrated maintenance system is easier to use and constructs conclusions about what

patients should be engaged with which pilots, storing all the database in one place. It has

adequate upfront cost, mainly from hardware, since you will need to purchase multiple

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interacted workplaces for the system. This is web-based service and you will require Internet

service. The client server would cost around $135 per month and Internet service costing

$69.95 per month. You need support service for the hardware and software installations.

3. Build a custom system around your needs:

The final option is to construct a custom information system that will deliver the

most value to the corporation. You have to purchase the same hardware and software

infrastructure system as mentioned in the software package option. This includes: Internet

fees and client server fees, but also the comparable fee of the actual software development

whether in-house or outsourced. Training will be a significant investment especially with a

drastic change from paper to electronic use. These costs are leveraged by their benefits.

With a custom built system Husky Air is allowed to tailor a brand new system to their needs

and not compromise like they may have to with an off-the-shelf package. Extra tools such as

bar coding, real time labor management and reliability will be greatly improved. This

system creation has the distinct possibility to save huge amounts time and work. One

possibility for an outsourcing partner would be SITA. SITA is a leading specialist in air

transport communications and information technology, and has worked with many other

FOBs. SITA should be well equipped to handle the actual construction of the Husky Air Pilot

Angel system once given the proper deliverables by team Diverse and Husky Air.

Total of Benefits /Cost of Ownership (TCO/TBO):

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Recommendation:

Total benefitsTotal costs

Net Present Value Net BenefitsNet Present Value of Total Costs

$(8,000,000,000)

$(6,000,000,000)

$(4,000,000,000)

$(2,000,000,000)

$-

$2,000,000,000

$4,000,000,000

$6,000,000,000

$8,000,000,000

1 2 3 4 5 6 7

Break Even Point

Total benefits

Total costs

Net Present Value Net Benefits

Net Present Value of Total Costs

$-

$1,000,000,000

$2,000,000,000

$3,000,000,000

$4,000,000,000

$5,000,000,000

$6,000,000,000

$7,000,000,000

$8,000,000,000

$9,000,000,000

$10,000,000,000

1 2 3 4 5 6 7

Break Even Point

Total costs Total benefits

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Husky Air’s business needs for this system while complex do not present an overly

unique problem. The nature of the system allows for a few potential options, these include

build in-house, commercial off the shelf, or custom development. Based on review of the

requirements presented by Husky Air this team would recommend an off-the-shelf purchase.

This team would suggest Win Air as they specialize in FoB software and their products should

be capable of handling the data necessary of the Pilot Angels section of Husky Air.

Resources Requirements

1. People

a. Programmer – $54,392; $4,532/month

b. Database analyst/designer – $55,538; $4,628/month

c. Project manager – $73,589; $6,132/month

d. System analyst/designer – $51,245; $4,270/month

e. Technical Trainer – $60,542; $5,045/month

2. Technology

a. 2 desktops/all-in-ones [Dell Vostro 260s w/ 20 inch monitor] – $468/desktop

b. Small server [Dell PowerEdge t410] – $599

c. Custom software

d. Network cable and drops - $69.99 for 1000ft/ $1.99 for 10 drops, $0.99 for each

faceplate

e. High-speed internet access - $54.99/month

f. Will use customer desktops for development

g. Laptops for mobile work and presentations [vostro v131] - $599x2

h. Cell phones for all personnel - $200/month + $30 per phone

i. High-speed internet for office - $54.99/month

3. Facilities

a. Office space near Husky Air with room for all equipment for project, and

workspaces for each person -$ 950/month [loopnet.com]

4. Other

a. Gas - $3.99/gallon

Stakeholder Analysis

Stakeholder Interest Influence Potential Conflicts Role Objective Strategy

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L. T. Scully +1 5 Other stakeholders will not agree with his decisions

President and CEO of Husky

Air

Authorizes payments. Provide needed resources and approvals

Maintain communication so that everything is clear so project can be successful

Alma Coleman

-1 3 Alma is not considering learning a new system if it’s hard. She is used to her old system of maintenance

Scheduler and

Coordinator of flights

Schedules flights, maintains all files and folders

Providing reports and financial stipends.

Pat 0 3 Conflict can arise between the 3 IT specials and how they correspond with one another

Network

Specialist

Technical skills. Provide expertise to complete the project work

Support project team with adequate resources while minimizing overload of work.

Yan 0 3 Resources not available for use by IT specialist will be problematic for the progress of the project

Systems Analyst

Database and Programming skills. Provide expertise to complete the project work

Support project team with adequate resources while minimizing overload of work.

Sitaramin 0 3 Resources not available for use by IT specialist will be problematic for the progress of the project

Systems Analyst

Database and Programming skills. Provide expertise to complete the project work

Support project team with adequate resources while minimizing overload of work.

Volunteer Pilots

+1 4 Unavailable resources will make it hard for these pilots to do their required objectives if materials are not at their disposal

Pilots Provide transportation of patients, organs and/or medical personnel

Provide expertise flight skills and save travels to passengers

Passengers 0 4 Passengers will want the best service and accommodations and these are provided by the other holders

Passengers

Profit Currency and Profits

Tim Williams

+1 5 As a co-owner and project manager of GTS Tim has to work and compromise with other stakeholders especially Scully in order for this project to progress and be successful

Project Manager

Lead and manage the project so that it achieves

Work closely with project stakeholders and project team to provide a smooth and successful operation

Resources Cost Table:

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1. Contract Payment Method

The nature of this project would lead this team to recommend a fixed price or lump sum contract. This recommendation stems from the fact that scope has been clearly defined and unless otherwise expected by those at Husky Air management it should not change greatly. The contract could be implemented so that incentives are provided for meeting certain performance objectives and also include penalties for objectives that are not met.

2. Learning Cycle

1. Understand & Frame the Problem

The assignment was thoroughly read through in both the text and online directions. Once this was done discussion occurred via email and cellular messaging to ensure all members understood the requirements and framework of the task at hand.

2. Plan

Through online messaging we coordinated tasks to various team members. Omar and Mohamed took on the role of creating resource requirements and a resource cost table. Cain was given the responsibility to create the contract payment method and learning cycle iteration. Lastly Fahib made and revised the project description and MOV, as well as taking on the responsibility to organize all parts into one succinct project infrastructure report.

3. Action

Team members each sought to fulfill their duties in a timely manner. Communication happened throughout to ensure help was found when needed and all were working harmoniously together.

4. Reflect and Learn

Team members are working sufficiently and all are coordinating efforts to get work done in time for the stringent deadlines. Having such short time periods to complete sizeable tasks come with a certain amount of hardship. Coordinating tasks to members who cannot physically meet was somewhat difficult, but the hardworking nature within each group member made it possible.

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Deliverable Structure Chart (DSC):

Before making a deliverable structural chart, we need to define the

deliverables or tasks needed for project completion. The integration and

completion of the system depends on the type of system life cycle you follow.

The diverse Team Infrastructure follows rapid development life cycle. As soon

as the requirements are compiled, the designing and implementation starts

on the basis of requirements. The system is flexible enough to integrate the

additional requirements in the system.

Tasks or Deliverables: (The Improved Husky Air System)

Business case, Project charter & project plan, Technology & organizational

assessment, requirements definition, user interface, physical & technical

design, application system, testing plan, change management and

implementation plan, project evaluations, final project report & lessons

learned.

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Use Case Diagram

Work Breakdown Structure

System

Update Flight Schedule

Access Pilot Files

Access Patient Files

Access Flight Schedule

Update Pilot Files

Update Patient Files

Pilot

Patient

Organ Donor Bank

Hospital

Airport

Boss

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Scope Change Request Form:

THE IMPROVED Husky Air SYSTEM

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Scope Change Request Form Project Name: _______________________ Project Location: ______________________ Requestor Name: _____________________ Request Date: ________________________ Request Title: ________________________ Request Number: _____________________ Request Source: ______________________ Requestor Signature: __________________ Request System Description (please indicate design change or non-compliance change): Justification (Priority): Possible Alternatives:

Impacts Alternative 1 Alternative 2 Alternative 3 Recommendation

Scope

Schedule

Resources required

Cost

Recommendations: Authorized by Date

______________________________________________

Scope Change Request Log:

Diverse Company - Project (THE IMPROVED Husky Air SYSTEM)

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Scope Change Request Log

Notes:

Project plan

A. Part I (WBS) Request Number

Request Name

Initial Description

Date of Request

Requestor Name

Priority Approve by

Expected Response Date

Approval Status (Y/N)

Progress Percentage (%)

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

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B. Part 2 (Time line and dependencies):

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Questions to be answered:

a. What are beginning (dates) and end dates for your project? How many days will it take to complete the project?

The project start date is Wednesday June 1,2016 and the end date is Wednesday July 13,2016. It will take almost 31 days to complete the project.

b. Does your project have a single critical path or multiple critical paths? What is the importance of the critical path?

This project has one critical path. The critical path allows us to see the crucial parts of the project that done in order take the longest time to complete. This gives an idea of the shortest possible time to complete the project. It is also an important tool for the project manager because any change in duration of a task or activity on the critical path will have a direct impact on the project’s schedule.

c. What is the total project cost of the project?

The total cost of the project is $165,200.00.

d. Does your project have any over allocated resources? If so, be sure to level your resources

No, the project my team made does not have any over allocated resources

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A Project Summary Report (original project plan, schedule &

budget).

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A Project Summary Report (revised project plan).

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A Project risk analysis and plan Report—understanding the sources

and impact of risks to projects.

Ranked Risk Owners Risks Strategy

1 Husky Air Management & Project Team

False Expectations There can be no ambiguity in the needs for a proposed system. If owners expect one thing and are given another, this can have huge repercussions to the organization. The creation and follow through of a project can be a costly and arduous process, it must seek as best it can to meet the expectations of the owners. Husky Air has mitigated this risk by clearly defining what the project hopes and expectations are.

2 Project Team Roles Not Clearly Defined

At the beginning of a project a team charter needs to be completed by all team members and signed into action so that if a member is not sure of their role or place in the group they can always reference the charter. Husky Air has mitigated this risk by employing a skilled team that practices the steps of a project lifecycle and SDLC methodologies.

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3 Project Team & Husky Air Management

Scope Creep A risk that can develop during the main phase of the project is scope creep. When a team sets goals for what they want to be completed within the timeframe and budget it is important that they stick to these goals and do not end up trying to do more than what they can. Adding extra functionality and roles to the system may sound good in theory, but these additions have the possibility to lead to the downfall of a project.

4 Technology & Management

Lack of System Testing

When major goals are reached in building a system a snapshot or developed module of the project users should be able to get their hands on it and provide feedback. Without this system feedback it is possible to loose track of what users actually want and need from the new system. It also allows for the adjustment and remedy of technical issues that may not have been detected before.

5 User Basis Lack of Adoption by Users

After a successful rollout of a project that many users seem to be happy with it is

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important to take into consideration all of the views that users have. Some users may be slow or even opposed to the adoption of a new system. If there are certain groups who oppose the new system, it is imperative to address their concerns and try to reach a solution.

Earned Value Analysis

Initial WBS #1

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Updated #2

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Reports #4

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Earned Value Analysis

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Analysis of BugBuster’s work.

An analysis of the WBS for BugBuster’s product testing of Husky Air’s Pilot Angel’s new system show many key tasks took longer than expected. This increase throughout some of the tasks performed causes the price to pay resources to also increase. This increase means a significant rise in the actual costs over the expected costs for the project. While it is unfortunate that estimates were not made, analysis of percentage of work completed does show us that the project is nearing completion. Many organizations often overlook testing in favor of putting out a buggy system; it is strongly recommended that BugBusters be allowed to complete their testing. The new system to be implemented at Pilot Angel’s houses key data required for the majority of the personnel at the organization. If a system is delivered without proper testing poor performance could lead to malfunctions and incorrect data. This data if wrong could possibly lead to disasters in a worst case scenario. If a plan’s data were to indicate that repairs were done when they had not been and an accident was to occur Husky Air would be directly responsible for any damages or loss of life. With the importance of the system it is strongly recommended that BugBusters be allowed to finish the testing of the system.

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Quality Management Plan

a. Team Objective:

My Team focuses on customer satisfaction that makes sure we provide the highest quality of products to them. Testing this system continuously will help understand and demolish all bugs or errors present. My Team is responsible for the perfection of this system. This project is promised to be a 100% satisfaction guaranteed.

b. Quality Based Metrics

Process Availability- a measure of how long it will take to receive the equipment

Human Defect – a measure for lost time due to human error

Product Life Defect – Time allocated before the system needs an update

Usability measure- the amount of people that found the training useful.

Project Schedule Defect- how much time over schedule the project is.

Cost Defect – amount of money over cost the project is.

c. Verification Activities

Technical reviews are essential to make sure that the system meets all requirements of Husky Air.

The business review will be conducted to ensure proper functionality of the

project scope. Deliverables will be considered to ensure they are complete and

provide information that refer to the methodology of the project.

Project will then go through a managerial review. This is when the projects

progress will be compared against the project plan.

d. Validation Activities

There will be tests done to ensure the quality of the project

A unit test will help make sure the functions of the system

It will then go through an integration test

Finally, it will have to pass an acceptance test which will ensure to see if it satisfies our customer. It will have to perform all the tasks expected of the

customer.

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MS Project Tutorial I

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MS Project Tutorial II

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MS Project Tutorial III

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