Professional Etiquette Final

8/6/2019 Professional Etiquette Final

1/38

Professional Etiquette


2/38

What is Etiquette? :

What is Etiquette?Websters II New CollegeDictionary: The forms and practices prescribed

by social convention or by authority Oxford

Reference Dictionary: The code of polite

behavior in a society The conduct or

procedure required by good breeding or

prescribed by authority to be observed in

social or official life. - MerriamWebsterDictionary


3/38

Also means behaving in an acceptable manner

and being considerate of othersWhenasked, Is there a single word which can be a

guide to conduct throughout ones life ?,

Confucius said, It is perhaps the word shu -

Do not impose on others what you yourself do

not desire. Be considerate


4/38


5/38

People often speak of good manners as an

accomplishment. One should speak of them as

a duty But what are good manners? Such

manners that society recognizes as being

agreeable & acceptable to men Manners

that replace rudeness, crudeness and

coarseness with gentle behavior and finesse


6/38

Every individual should observe the laws of

politeness It is the expression of good-will and

kindness It promotes both beauty &

gentleness in the person who possesses it;

and happiness in those who are about him It

is a duty, and should be a part of every formal

training


7/38

Business &Workplace Etiquette :

Business &Workplace Etiquette Treat People

as if they were what they ought to be and you

help them to become what they are capable

of being


8/38

Business &Workplace Etiquettes -


9/38

Showing Respect :

Showing RespectWe all want respect, no

matter what age we are, no matter what

position we hold or what job function we do

The key is to know that each person, no

matter how long they've worked or how adept

their skill-set, deserves respect, because we

are all human beings


10/38

Some Rules :

Some Rules Address people by their formal

name when meeting them for the first time,

unless introduced to them only by their first

name Address everyone formally until they

ask you to use their first name Do this with

everyone you meet, it's a sign of respect


11/38

Introduce everyone, no matter who they areTo break barriers between different age-groups, genders and nationalities, make

people feel valued The best way to do this is

to introduce people to others whenever theopportunity presents itself Introducing othersshows youre etiquette savvy and helps you

make important allies too


12/38

Be the first to extend your hand for a

hands

hake, and look t

he person in t

he eye

This small act of courtesy goes a long way in

making sure all people work well together


13/38

Give a good handshake that conveys the

message, "Welcome! I'm open to engage in

conversation with you!" Limp handshake ?

Work on improving it ,as instead of showing

your warmth, confidence and charm it

exposes your lack of it !


14/38

Say "Please" and "Thank you"! This little

courtesy is vital to show respect It makes

people understand you appreciate what they

can do or have done for you Forgetting a basic

courtesy such as a "please" or "thank you"

shows lack of appreciation and concern for

others which is disrespectful and degrading


15/38

Never interrupt someone In casual work

environments, people can easily forget basiccourtesy, and interruption can sometimes

becomes a real problem Remember that its

always rude to interrupt, especially when

someone is making an important point or

addressing a group


16/38

Walking unannounced or uninvited into

someones office is another form of

interruption, and it makes a bad impression

You may not need to make an appointment to

see your boss or a colleague, but you should

always make sure the person is not busy when

you want to talk


17/38

Remember Start with consideration and

respect No matter wh

om you come in contactwith, that person deserves being treated with

respect and dignity Even if you dislike

someone for his or her behavior, youll come

out on top if you maintain a respectful

manner


18/38

"A true professional treats others with

respect, and expects the same from them."

This doesn't mean you have to let people step

on you, but it does mean showing concern for

their feelings, respecting their opinions, and

being honest with them If you think someone

else is mistreating you, deal with it and tellthem you won't tolerate disrespect."


19/38

Kindness Anyone who thinks that kindness

isn't a necessity in today's work environmentisn't thinking Kindness is one of the most

important skills in dealing with people of all

ages Every living thing responds to kindness.

Use this skill for good results in handling

people Help others whenever you possibly can


20/38

Help your juniors and subordinates Dont

bully them or allow your peers to do so


21/38

Refrain from Gossip :

Refrain from Gossip Keep gossip or hurtful

information to yourself Do not spread rumors

or encourage them Gossiping is against the

principles of kindnessWould you like

someone to gossip about you?


22/38

Respect everyones privacy :

Respect everyones privacy Do not

eavesdrop on anyone. It is a RUDE thing to do

! Give each individual the space he or she is

due, as you would expect to be given your

own space and privacy Respect their

individuality and privacy


23/38

Do not encourage or indulge in politics at

workplace


24/38

Refrain from Politics ! :

Refrain from Politics ! Indulging in Office

Politics is against the accepted norms of

Etiquettes Refrain from getting involved in

such politics


25/38

Integrity :

Integrity Maintain your integrity at all times

When you make a promise or give your word,

you need to follow through on it If you are

unable to keep the promise or fulfill the

commitment, you must be prepared to make

amends and set things right


26/38

Remember Trust is fragile... Very easily

broken and very difficult to regain Only Peoplewith integrity are the people we can trust !


27/38

Mind Your Language ! :

Mind Your Language ! Language counts Your

point wont come across any better if you use

rude, derogatory, or obscene language, no

matter whom youre addressing Talk like a

professional and youll be seen and treated as

one


28/38

Choose Your Company Carefully :

Choose Your Company Carefully Be careful

which crowd you associate with It may be

more fun to hang out with the group that talks

loudly, cracks jokes, and ridicules coworkers,

but doing so could leave a bad impression

with the boss & others


29/38

Its nice to fit in, especially when you have to

spend so much time with the same people...

But the office isnt a place where you hang out

with friends and get boisterous. Its a place to

get work done !!


30/38

Keep your productivity high :

Keep your productivity high You are paid to

work, so work ! No goofing in office hours !


31/38

Practice

Eave gender out of the equation :

Leave gender out of the equation Coworkersare peers, regardless of gender Be sensitive

towards female colleagues Of course, dirty

jokes, off-color remarks, and discussion of

certain private matters are an absolute no-no.

Period.


32/38

AT THEWORKPLACE MUST NOT BE

TOLERATED OR ENCOURAGED


33/38

Office Equipment :

Office Equipment Its there to make your work

easier Use it judiciously Handle all office

equipment carefully Care for it as you would

for anything that you owned Remember,

misuse of office equipment leads to

breakdowns, affecting your productivity


34/38

Misuse of equipment also includes using it for

your personal work Office Teleph

ones,Computers, Photocopiers, Transport &

Stationery items etc are meant for Official use

only Avoid using them for your personal work

Respect the trust that your employer hasplaced in you do not violate it


35/38

Always keep these basics in mind :

Always keep these basics in mind

Understand that nobody is born with these

etiquettes. One has to study & learn them They can also

be learnt by observing others and imbibed

by the process of Vicarious Learning But

neither are these difficult to learn or put into

practice


36/38

And YOUR decision !


37/38

All it takes is the right Attitude !

Do you have it in you ?


38/38

Thank You !

Questions ?

Professional Etiquette Final

Documents