Practice Exam 1

Question 1 (1 point)

The most significant certifying organization for PC technicians is the ____.

Question 1 options:

Security+

Computing Technology Industry Association

Internet Engineering Task Force

Computer Technology Information Association

Save Question 2 (1 point)

____ customers are those where you both work for the same company, in which case you might consider the customer your colleague

Question 2 options:

External

Partner

Adjunct

Internal


To improve your attitude, you must do it from your ____.

Question 3 options:

heart

head

intellect

language


Which PC Card is thType IQuestion 4 options:

1

2

3

4

Type I

Type II

Type III

Both Type I and Type IISave Question 5 (1 point)

A device that is not installed directly on the motherboard is called a(n) ____ device.

Question 5 options:

standard

peripheral

extraneous

perimeter


A ____ bus port can be used by many different input/output devices, such as keyboards, printers, scanners, and digital cameras.

Question 6 options:

unified serial

universal static

universal serial

universal standards


The slower end of the hub in the Intel i800 chipsets, called the ____, contains the I/O controller hub.

Question 7 options:

North Bridge

North Gate

South Hub

South Bridge

5

6

7


For Windows XP, Ntldr is responsible for loading the OS, and is, therefore, called the ____.

Question 8 options:

link loader program

partition management program

boot interface program

boot loader program


With any installation, remember the importance of using a ground strap (ground bracelet) to ground yourself when working inside a computer case to protect components against ____.

Question 9 options:

EDS

ESD

NSD

ASD


Using the ____ technology, the Intel processor, chipset, and wireless network adapter are all interconnected as a unit, which improves laptop performance.

Question 10 options:

Centrino

Core

vPro

Centrum


____ memory temporarily holds data and instructions as the CPU processes them.


8

9

10

11

Random array

Read-only

Repeatable access

Random access


A ____ is an electronic device that can hold an electrical charge for a period of time and can smooth the uneven flow of electricity through a circuit.


transistor

diode

capacitor

resistor


The ____ provides backup power in the event that the AC fails completely.


uninterruptible power supply

line conditioner

uniform power supply

line manager


A system might have up to ____ types of ribbon cables.


two

three

four

five

12

13

14


The total number of ____ on the drive determines the drive capacity.


sectors

wedges

platters

controllers


With ____, two hard drives are configured as a single volume.


binding

bonding

spanning

wrapping


The first sector on the disk, called the boot sector or ____ record, contains the information about how the disk is organized and the file system used.


base

interface

slave

boot


When using an 80-conductor cable-select cable, the drive nearest the motherboard is the ____.


15

16

17

18

master

slave

subordinate

major


Computers store data digitally and ultimately as a stream of only two numbers: ____.


1 and 2

0 and 1

0 and 9

8 and 1


When burning a CD, DVD or BD, the hard drive needs some temporary holding space for the write process and should have at least ____ of free space.


1 MB

2 MB

1 GB

2 GB


Which of the following LCD technologies results in the highest quality output?Question 21 options:

Active Matrix

Passive Matrix

Dual Scan

CRT

19

20

21


Which of the following is a non-adjustable measurement of image quality quoted most commonly for LCD displays?Question 22 options:

Contrast

Contrast ratio

Brightness

Resolution


Which of the following is the highest quality digital video standard, which also supports digital audio and device control?Question 23 options:

S-video

DVI

HDMI

YPbPr componentSave Question 24 (1 point)

Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer?Question 24 options:

+6000VDC

–6000VDC

+600VDC

–600VDCSave Question 25 (1 point)

22

23

24

In which step of the laser printing process is a laser used to reduce the charge to –100VDC on areas of the photosensitive drum?Question 25 options:

Cleaning

Charging

Writing

Developing


Which of the following usually can be measured directly by using a multimeter?Question 26 options:

Inductance

Wattage

Amperag

CapacitanceSave Question 27 (1 point)

When a dot-matrix printer prints, there is always a blank horizontal line in the middle of each line of output. What is the most likely cause of the problem?Question 27 options:

The printhead needs to be replaced.

The wrong printer driver is installed

The print ribbon is old and needs to be replaced.

The print ribbon is not advancing properly.Save Question 28 (1 point)

What device in a laser printer provides voltages to the corona wires?

25

26

27

28


Corona assembly

ACPS

DCPS

HVPSSave Question 29 (1 point)

What laser printer component applies –600V to the drum?Question 29 options:

Primary corona wire

Transfer roller

Voltage wire

FuserSave Question 30 (1 point)

Which of the following is not a possible cause of paper jams in a laser printer?Question 30 options:

Worn pickup rollers

Worn exit rollers

Worn corona wire

Paper that is too moistSave Question 31 (1 point)

Which of the following laser printer components are most likely to cause a burn?Question 31 options:

Corona wire

Fuser

Refuser

29

30

31

DrumSave Question 32 (1 point)

The latest PCMCIA standard is ____, which uses the PCI Express bus standard or the USB 2.0 standard.


CardBus

PC Card

ExpressCard

PCI card


To substitute an internal device with an external device, first go into ____ setup and disable the internal device.


BIOS

device

system

computer


A dedicated device or computer called a print ____ can control several printers connected to a network.


queue

server

manager

client


When cleaning a printer, to prevent the inkjet nozzles from drying out, don’t leave the ink cartridges out of their cradle for longer than ____ minutes.

32

33

34

35


15

30

45

60


If symbols or other special characters don’t print correctly on a laser printer, try using ____ printing rather than asking the printer to interpret the characters.


binary

text

image

decimal


A ____ explains how to properly handle substances such as chemical solvents.


Material Safety Data Sheet

Material Hazards Sheet

Material Handling Sheet

Material Safety Handling Sheet


____ from cigarettes can accumulate on fans, causing them to jam, which in turn will cause the system to overheat.


Nicotine

Carbon dioxide

Tar

36

37

38

Carbon monoxide


When someone purchases software from a software vendor, that person has only purchased a ____ for the software, which is the right to use it.


license

manual

copy

subscription


The rule ____ is the most powerful.


dissect the problem

observe the problem

keep good notes

divide and conquer


What causes a laser printer to print vertical black lines on documents?Question 41 options:

There is toner on the transfer corona wire.

There is a scratch on the EP drum.

The fuser is not heating properly.

The printer driver is faulty.Save Question 42 (1 point)

39

40

41

42

When a dot-matrix printer prints, there is always a blank horizontal line in the middle of each line of output. What is the most likely cause of the problem?Question 42 options:

The printhead needs to be replaced.

The wrong printer driver is installed

The print ribbon is old and needs to be replaced.

The print ribbon is not advancing properly.Save Question 43 (1 point)

Which of the following components in a laser printer is responsible for transferring toner from the drum to the paper?Question 43 options:

Transport coron

Transfer corona

Fuser

Development wire


What device in a laser printer provides voltages to the corona wires?Question 44 options:

Corona assembly

ACPS

DCPS

HVPSSave Question 45 (1 point)

What laser printer component applies –600V to the drum?Question 45 options:

43

44

45

Primary corona wire

Transfer roller

Voltage wire

FuserSave Question 46 (1 point)

On a laser printer, the printed characters on the left side of documents are faint compared to the letters on the right. How can you quickly resolve this problem?Question 46 options:

Blow the excess dust out of the cartridge.

Print your documents backward.

Use different paper

Shake the toner cartridge.Save Question 47 (1 point)

Using a multimeter, what reading should you get from pin 9 on a laser printer?Question 47 options:

+5V

–5V

+24V

–24VSave Question 48 (1 point)

Which of the following is not a possible cause of paper jams in a laser printer?Question 48 options:

Worn pickup rollers

Worn exit rollers

Worn corona wire

46

47

48

Paper that is too moistSave Question 49 (1 point)

Which of the following laser printer components are most likely to cause a burn?Question 49 options:

Corona wire

Fuser

Refuser

DrumSave Question 50 (1 point)

Using a multimeter, what reading should you get from pin 5 on a laser printer?Question 50 options:

+5V

–5V

+24V

–24VSave Question 51 (2 points)

Match each term with the correct statement below.


Software that is designed and written to help solve problems

Initial letters that stand for words

1. Expert system

2. Acronyms

3. Technical retail associate

4. Help-desk technician

5. PC support technician

6. Bench technician

7 Jargon

49

50

51

1

2

.

8. PC service technician

9. Ticket

Save Question 52 (2 points)


Slot used for various peripherals for laptops

Glide

1. PCMCIA

2. Laptop Mouse

3. CSAV

4. Centrino

5. SODIMM

6. MVA TFT

7. Spindle

8. Radeon




The primary input device of a computer

One million cycles per second

1. Keyboard

2. Megahertz

3. Monitor

4. CPU

5. Flash ROM

6. Mouse

7. Hertz

8. Gigahertz

9 Motherboard

52

1

2

53

1

2

.




Has up to four expansion slots

1. MicroBTX

2. Volt

3. BTX

4. NLX

5. Watt

6. Form factors

7. ATX

8. PicoBTX

9. Amp




Uses both solid state and magnetic technologies

Speeds up access time by allowing blocks of data to be read from the drive at one time

Has no moving parts

1. Solid state drive

2. Hybrid hard drive

3. Block mode

4. FAT

5. File system

6. Cluster

7. Actuator

8. NTFS

9. Basic disk

54

1

55

2

3

1




The second drive installed on the cable

1. Slave

2. Stereo

3. BNC

4. Sound card

5. FireWire input/output port

6. SATA connections

7. Master

8. DVI

9. Onboard sound




Use memory chips to hold data, have no moving parts, cost more, use less power, and are more rugged

Most common pointing device on a notebook

1. Touch pad

2.

Solid State Device

3. Port replicator

4. Wake on LAN

5. Graphics tablet

6. Notebook

7. Hibernation

8. Keyboard

9. Stylus


56

1

57

2

1



A type of electrophotographic printer that can range from a small, personal desktop model to a large, network printer capable of handling and printing large volumes continuously

Used to optimize the hard drive

Long-handled brush made of nylon fibers that are charged with static electricity

1. Laser printer

2.

Extension magnet brush

3. Defragmenter

4. Windows GDI

5. Inkjet printer

6. Raw data

7. Ghosted images

8. Impact printer

9. Chkdsk




Allows companies to distribute software to PCs from network servers or execute software directly off the server

Selling counterfeit software by installing unauthorized software on computers for sale

Intended to legally protect the intellectual property rights of organizations or individuals to creative works, which include books, images, and software

1. Hard-disk loading

2. Copyrights

3. Site license

4.

Preventive maintenance

5. Backup

6. Trip hazard

7. MSDS

8. EULA

9. Piracy


58

1

3

2

59

3

9

2

Which two of the following are possible pin counts for SODIMM modules? Question 60 options:

30

144

168

200

240Save Question 61 (1 point)

Which two of the following technologies do ExpressCard slots allow a laptop to support?Question 61 options:

USB 1.1

USB 2.0

PCI

PCIe

AGPSave Question 62 (1 point)

Which two of the following are common interface configurations for S-video?E. 3 RCA jackQuestion 62 options:

DE-15

4-pin mini-DIN

7-pin mini-DI

DVI connectorSave Question 63 (1 point)

60

61

62

Which two of the following are steps in drive preparation before its first use?Question 63 options:

Defragmentation

Disk cleanup

Running CHKDSK

Formatting

PartitioningSave Question 64 (1 point)

ATX power supplies can be equipped with motherboard connectors having how many pins? (Choose two.)Question 64 options:

6

12

20

24

30Save Question 65 (1 point)

How does Windows manage multiple monitors?

Windows detects and identifies each monitor and projector that you connect, and applies the video settings that are best suited to each display. When you connect an additional monitor for the first time, you can choose how you want your desktop to appear on the display. In addition, Windows collects information about the additional display's video capabilities, including screen size, screen resolution, and color depth.The next time that you connect that monitor, the display settings that you selected the first time you connected it are automatically applied. When you disconnect the monitor, the original display settings are restored.Windows can save and restore display settings for any number of monitors and projectors.Is that a valid explanation (Yes/No)?Question 65 options:

63

64

65

Yes

No


Why is my desktop automatically duplicated on all displays?

A nonmirrored desktop is the default display setting for multiple displays. If you don't choose how you want your desktop to appear in the New Display Detected dialog box, your desktop is automatically duplicated in each display.Question 66 options:

Yes

No


What options do I have for how my desktop appears on each display?

In the New Display Detected dialog box, you can choose the appearance of your desktop on each display.Mirrored. Duplicates, or mirrors, your desktop on each display that you connect. Mirrored is the default display option. This option is useful if you plan to use your mobile PC to give a presentation on a projector or a fixed display in a conference room, such as a wall-mounted plasma display or TV-type monitor.Extended. Extends your desktop across all displays. You can move program windows between the displays, which increases your desktop area.External display only. Shows your desktop on each display that you connect, but not on your mobile PC display. This option is useful when you play a DVD on a mobile PC that supports full-screen video playback on a single display. It can also save battery power by turning off the mobile PC display and using only the external display.When you select an option, you can preview the display in the New Display Detected dialog box. Click Apply to preview the display on the monitor or projector. Click OK to confirm your settings. If you click Cancel, Windows applies the default setting (mirrored).NoteThe New Display Detected dialog box appears only when you're using two displays. If you connect three or more displays, you must manually designate your primary display, arrange your desktop, and apply display settings in Display Settings in Control Panel.Question 67 options:

Yes

66

67

No


Why does a 20" flat screen display have a larger screen than a 20" CRT monitor?CRT monitors use a picture tube to produce images on the screen, while flat screen displays use liquid crystal diodes (LCDs). CRT monitors shoot electrons through a grid onto the screen, while LCD monitors are made up of diodes that simply light up at different intensities. This is why CRT monitors take up so much more space than LCD screens.So why is a CRT screen smaller than an LCD screen that is supposedly the same size? It is because CRT displays don't use the entire tube, which prevents the edges of the screen from becoming stretched and blurry. Therefore a 20" CRT display may have a viewable area of less than 19 inches. A flat screen display, on the other hand, does not use a tube, so it should have a viewable area of exactly 20". This means a 19" LCD monitor will typically have a viewable area that is greater than a 20" CRT display. So much for accurate marketing.Question 68 options:

Yes

No


If I hook up two monitors to my computer, can two people work on the system at the same time?Adding a second display to your computer is a great way increase your "screen real estate," or how much screen space you have to work with. If you have two monitors, you can use one display for Web browsing and another for e-mail. With a program like Photoshop, you can place all the palettes in one screen and use the other display for your main work space.However, adding another screen does not enable two people to work on a single computer at the same time. Even if you connect two mice and two keyboards to the computer, the computer will not split up the input. Therefore, if one person moves her mouse to the right and the other person moves his mouse downward, the cursor on the screen will move towards the lower-right corner.Working with two displays can help a single user be more productive, but will not allow two users to work independently on the same machine. The only way for two users to work simultaneously is to have to computers.Question 69 options:

Yes

68

69

No


Why does my monitor display a "Sync. Out of Range" error message?This happens when your screen resolution is set to something higher than what your monitor can display. For example, if your monitor supports resolutions of up to 1024x768 and your video card allows you to crank it up to 1600x1200, doing so will give you an error. Another reason you might get the error is if the refresh rate you selected a certain resolution is higher than what your monitor supports. The monitor can't "sync" with the video card, so it just gives you that "Out of Range" error. If you are sure you have your resolution set at a reasonable amount, make sure that your monitor is plugged in all the way. Actually, if you're like me, that might be the first thing to check. =)If you are using Windows, hold down the F8 key while the computer is starting up and choose "Safe Mode" from the list of options that appears on the screen. This should force the display to be a low enough resolution so that it will work. On a Mac, hold down the Shift key while booting up to start with extensions off, and that will usually do the trick.Question 70 options:

Yes

No


What does "OSD Locked" mean?OSD stands for "On Screen Display." It is an onscreen configuration menu included with various monitors. When you press the MENU button or one of the other buttons on the front or side of a monitor, the onscreen display may appear.The OSD typically includes monitor calibration options, such as brightness, contrast, and color adjustments. Some OSDs may also include horizontal and vertical position controls as well as tilt and keystone adjustments.If you can't make adjustments to the monitor settings using the OSD interface, the onscreen display may be locked. You may also see the phrase "OSD Locked" appear when you try to change the settings. Some monitors include an option within the menu called "OSD Lock", which you can turn on or off. If this option is available, simply turn OSD Lock off and you will be able to make adjustments to the settings.If your monitor does not include the "OSD Lock" option, you may be able to unlock the OSD by pressing and holding the MENU button on the front or side of the monitor for several seconds. If you try this method, be patient! It may take up to 15 seconds for the OSD to unlock.Question 71 options:

70

71

Yes

No


I changed my monitor's color settings and can't see anything now. What should I do?So you decided to change your display settings and now you can't see anything on the screen anymore. Don't worry, it happens to lots of people.If you are using Windows, you can get your screen back by booting up in Safe Mode. Just hold down the F8 key while the computer is booting up and select "Safe Mode" from the list of boot options. The number of colors will be limited in safe mode, allowing you to see the display correctly. After successfully booting into Safe Mode, you should be able to restart your machine like usual.If you are using Mac OS 9, hold down the Shift key while starting up and all Extensions will be turned off. This should help you avoid any display problems.Mac OS X users must hold down the Open Apple, Shift, Ctrl while starting up.Question 72 options:

Yes

No


Why is the picture on my monitor fuzzy?First of all, check to make sure there aren't any unshielded speakers or halogen lights near your monitor. These can really make your monitor do weird things. A television, audio receiver, or other electronics equipment nearby can also cause interference with your monitor because of the frequency of the signals they use. If there is nothing creating interference with the monitor, check the cable connections and make sure they are nice and tight. Also, try and get your wires as untangled as possible.If none of these things seem to be the problem, your monitor settings may have been reset and you may have to make some adjustments using the control knob or buttons on the front of your monitor. The things you may need to adjust are your color settings, the convergence, and the moire settings. See your monitor's manual to see how to adjust these options.Finally, if you monitor still won't show a clear picture, something may have gone wrong inside it.Unfortunately, there's not much you can do to fix a bad monitor other than take it in to the shop. Before you do that though, see if you can hook the monitor up to another

72

73

computer. This will help you determine if the problem is with the computer's video card and not the monitor.Question 73 options:

Yes

No


Why does my monitor display a "Sync. Out of Range" error message?Answer: This happens when your screen resolution is set to something higher than what your monitor can display. For example, if your monitor supports resolutions of up to 1024x768 and your video card allows you to crank it up to 1600x1200, doing so will give you an error. Another reason you might get the error is if the refresh rate you selected a certain resolution is higher than what your monitor supports. The monitor can't "sync" with the video card, so it just gives you that "Out of Range" error. If you are sure you have your resolution set at a reasonable amount, make sure that your monitor is plugged in all the way. Actually, if you're like me, that might be the first thing to check. =)If you are using Windows, hold down the F8 key while the computer is starting up and choose "Safe Mode" from the list of options that appears on the screen. This should force the display to be a low enough resolution so that it will work. On a Mac, hold down the Shift key while booting up to start with extensions off, and that will usually do the trick.Question 74 options:

Yes

No


How many monitors can I hook up to my desktop computer?For a desktop computer, if you're using a Mac or running Windows 98 or later, you can hook up as many monitors as you have video cards. Basically, you need a separate connection for each monitor. So if you had 3 PCI slots open, you could add three video cards and three monitors, allowing you to have four total screens.Some video cards have connections for multiple monitors, which would allow you to connect even more displays to your computer. (These cards usually support 2 or 4 monitors apiece.) I've heard of a Mac that ran 14 displays at one time, which is just ridiculous, but nonetheless, cool.Question 75 options:

74

75

Yes

No


how do you set up wireless printerYou can use a router that has a printing server attached in order to print without wires. You have the option of using either a print server attached to a LAN output or a separate wireless printing server. It is also the case that many printers come with a wireless printing server, so you should check if your printer has that functionality before you invest.Question 76 options:

Yes

No


how to install a printerWhen purchasing the printer, you should have received an installation disc which contains all the vital files for installing the printer.? If you don't have the disc, that isn't necessarily a problem as the files can be downloaded from the manufacturer's website as required.? If you do have the disc, you should insert it into the CD drive of your computer before attempting to install.?Locate the 'Add Scanner' wizard, usually found in the Settings menu/Control Panel on most Windows OS.? Alternatively, the 'Printers and Faxes' option from the Start Menu should be selected where present.? Follow the onscreen installation steps, selecting affirmatively to 'Have Disc', before proceeding to select the printer driver relevant to your model.? If you don't have the disc, simply redirect the wizard to the location of the driver you downloaded from the manufacturer's website before completing the installation process.?Question 77 options:

Yes

No


What are various interfaces a printer can support in connecting to a computer?There are various interfaces that are available with a printer for connectivity like UBS, IEEE, 1284 parallel, wireless print server and Ethernet print servers. You can find about

76

77

78

the interfaces of a printer by looking under the specifications. This printer supports UBS, IEEE, 1284 parallel interfaces.Question 78 options:

Yes

No


What do I do if I see a "New Hardware Found" window before I install my Epson Stylus printer software with a printer connection?Press “Install a driver" and then "OK". Note: you can install your Epson color printer driver software.Question 79 options:

Yes

No


How do i reinstall my Brother printer?First you need to make sure the printer you want to uninstalled has in fact been uninstalled. Go to start, click on control panel, click add or remove programs, find your printer and click remove/uninstall. Once that is complete, you need to insert the disc that came with it and follow the steps. You could also go to their website and download the drivers if you lost the disc. Follow these steps and you will be up and rolling in no time. Also if you just changed a cartridge, it might have to be realigned. When the box pops up, follow those instructions.Question 80 options:

Yes

No

Save

79

80

Practice Exam 1

Documents

matrix printer

blank horizontal

monitor supports

flat screen

wrong printer

mobile pc

laser printer

mobile pc