POWERS & FUNCTIONS Formulate standards for tourism establishments to ensure that facilities, personnel and services are maintained in accordance with.

POWERS & FUNCTIONSPOWERS & FUNCTIONS

• Formulate standards for tourism Formulate standards for tourism establishments to ensure that facilities, establishments to ensure that facilities, personnel and services are maintained in personnel and services are maintained in accordance with acceptable local and accordance with acceptable local and international norms.international norms.

• Promulgate rules and regulations to govern Promulgate rules and regulations to govern the operations and activities of all persons, the operations and activities of all persons, firms, entities and establishments that cater firms, entities and establishments that cater to tourists for accreditation with the DOT.to tourists for accreditation with the DOT.

OFFICE OF TOURISM STANDARDS AND OFFICE OF TOURISM STANDARDS AND REGULATIONREGULATION

Why Are Tourism Standards Important?

BETTER CUSTOMER SERVICE

Why Are Tourism Standards Important?

BETTER CUSTOMER SERVICE

MANDATE

The DOT shall be the primary planning, programming, coordinating, implementing and REGULATORY government agency in the development and promotion of the tourism industry, both domestic and international, in coordination with attached agencies and other government instrumentalities.

OBJECTIVE

Maintain international standards of excellence in all tourism facilities and services, and promote the country as a safe & wholesome tourist destination

The Tourism Act of 2009R.A. 9593


The Tourism Act of 2009The Tourism Act of 2009R.A. 9593R.A. 9593

SECTION 6. Powers and Functions

(l) Formulate & promulgate, in consultation with the LGUs, private sector industries and other tourism stakeholders, rules and regulations governing the operation & activities of all tourism enterprises, including but not limited to a national standard for licensing, accreditation & classification of tourism enterprises, prescribing therein minimum levels of operating quality and efficiency for their operation in accordance with recognized international standards, impose reasonable penalties for violation of accreditation policies and recommend to LGUs concerned the suspension or prohibition of operation of a tourism enterprise

(m) Monitor the LGUs’ compliance to national standards in the licensing of tourism enterprises, receive and investigate complaints concerning these enterprises and act on such complaints to properly implement the provisions of this Act

(r) Collect necessary fees and charges for the proper implementation of tourism policies, plans and projects



Section 14 - OFFICE OF TOURISM STANDARDS and REGULATION

Establish a system of registration, information, linkage, and mutual assistance among accredited tourism enterprises to enhance the value of accreditation and improve the quality of service rendered by such enterprises

Evaluate tourism projects in accordance with standards and endorse the same to appropriate government agency for availment of incentives, and provide technical assistance to incentive-giving institutions in the formulation of tourism incentives and the administration of their functions

POWERS & FUNCTIONS

FUNCTIONSFUNCTIONSFUNCTIONSFUNCTIONS

OFFICE OF STANDARDS OFFICE OF STANDARDS DEVELOPMENT & REGULATION DEVELOPMENT & REGULATION

Endorse tourist development projects to Endorse tourist development projects to appropriate appropriate government agencies for availment of government agencies for availment of incentives and/or incentives and/or issuance of appropriate permitsissuance of appropriate permits

BOIBOI - - Registration under E.O. 226Registration under E.O. 226DENRDENR - - Environmental Compliance Environmental Compliance

CertificateCertificateDARDAR - - Land ConversionLand ConversionLTFRBLTFRB - - Land Transportation FranchiseLand Transportation FranchiseMARINA -MARINA - Water Transportation FranchiseWater Transportation FranchisePEZAPEZA - - Registration as Tourism EcozoneRegistration as Tourism EcozoneDBPDBP - - Loan AvailmentLoan Availment

Process applications for Special Investors Resident Visa Process applications for Special Investors Resident Visa under E.O. 63under E.O. 63

Conduct of tourism industry manpower development Conduct of tourism industry manpower development training programs training programs

DEVELOPMENTALDEVELOPMENTAL

Construction, renovation or Construction, renovation or expansion of tourism enterprise / expansion of tourism enterprise / projectproject

OPERATIONALOPERATIONALActivities after completion of tourism Activities after completion of tourism projectproject

TWO-FOLD REGULATIONTWO-FOLD REGULATIONTWO-FOLD REGULATIONTWO-FOLD REGULATION

a certification issued by the Department to a a certification issued by the Department to a tourism enterprise that officially recognizes tourism enterprise that officially recognizes

it as having complied with the minimum it as having complied with the minimum standards for the operation of tourism standards for the operation of tourism

facilities and services.facilities and services.

--Implementing Rules and Regulations of RA 9593--Implementing Rules and Regulations of RA 9593

MANDATORY ACCREDITATION MANDATORY ACCREDITATION Primary Tourism EnterprisesPrimary Tourism Enterprises



Land, Sea & Air

Transport (majority or exclusive

seats for tourists’ use)

Airport Taxis


VOLUNTARY ACCREDITATIONVOLUNTARY ACCREDITATIONSecondary Tourism EnterprisesSecondary Tourism Enterprises





Section 122 (IRR) - ACCREDITATION The Department shall act on complaints regarding accredited tourism enterprises, and after notice & hearing, shall impose fines, or downgrade, suspend or revoke accreditation

The Department shall notify the concerned LGU when a tourism enterprise in their locality has failed to obtain or loses its accreditation. The LGU shall issue the necessary closure order should the tourism enterprise fail to rectify its deficiencies despite being accorded a reasonable period to comply with the standards

The Department shall issue tourism advisories pertaining to tourism enterprises found to have violated in terms of their accreditation

Primary tourism enterprises located in tourism enterprise zones (TEZs) shall be accredited by the Department



Section 122 (IRR) - ACCREDITATION

The Department may delegate the enforcement of the system of accreditation to LGUs that have adopted and successfully implemented their tourism development plans

The Department shall promulgate the necessary rules and regulations to enforce the accreditation of tourism enterprises

The Department shall review on periodic basis the standards and accreditation system, in coordination with stakeholders in the said sector

STANDARDS FOR ACCREDITATIONSTANDARDS FOR ACCREDITATIONSTANDARDS FOR ACCREDITATIONSTANDARDS FOR ACCREDITATION

ACCOMMODATION FACILITIESACCOMMODATION FACILITIES

TRAVEL AND TOUR SERVICESTRAVEL AND TOUR SERVICES

TOURISM RELATED ESTABLISHMENTSTOURISM RELATED ESTABLISHMENTS

FRONTLINE AND TRANSPORT SERVICESFRONTLINE AND TRANSPORT SERVICES

MEDICAL TOURISM SERVICESMEDICAL TOURISM SERVICES

ECOTOURISM PRODUCTS AND SERVICESECOTOURISM PRODUCTS AND SERVICES

DOT ACCREDITATION CODES DOT ACCREDITATION CODES (Existing)(Existing)



CURRENT INCENTIVES TO CURRENT INCENTIVES TO ACCREDITED ESTABLISHMENTS ACCREDITED ESTABLISHMENTS


Participation in DOT overseas sales mission & Participation in DOT overseas sales mission & inclusion in DOT promo collateralsinclusion in DOT promo collaterals



Participation in DOT overseas sales mission & Participation in DOT overseas sales mission & inclusion in DOT promo collateralsinclusion in DOT promo collaterals





ENHANCED ON-LINE ENHANCED ON-LINE SYSTEMSYSTEM

HOME PAGE

MAIN PROFILE – For Inspection

ENHANCED ON-LINE SYSTEMENHANCED ON-LINE SYSTEM

MAIN PROFILE - Renewal

ENHANCED ON-LINE SYSTEMENHANCED ON-LINE SYSTEM

TOUR AND TRAVEL AGENCYTOUR AND TRAVEL AGENCYDocumentary Requirements: (New)Documentary Requirements: (New)

1.1. Valid Mayor’s permit and/or Municipal Valid Mayor’s permit and/or Municipal LicenseLicense

2.2. If corporation / partnership, SEC If corporation / partnership, SEC Registration Certificate, Articles of Registration Certificate, Articles of Incorporation and its By-lawsIncorporation and its By-laws

3.3. If Single Proprietorship, valid DTI Business If Single Proprietorship, valid DTI Business Name CertificateName Certificate


4. Proof of working capital of P500,000.00:4. Proof of working capital of P500,000.00: For Existing enterprises – If For Existing enterprises – If

corporation/partnership. P500,000.00 paid corporation/partnership. P500,000.00 paid up/partner’s capital in Articles of up/partner’s capital in Articles of Incorporation/Partnership; Incorporation/Partnership;

If single Proprietorship, original copy of If single Proprietorship, original copy of bank certification with cheque writerbank certification with cheque writer


5. For foreign nationals, valid visa from 5. For foreign nationals, valid visa from Bureau of Immigration and work permit Bureau of Immigration and work permit from the Department of Labor and from the Department of Labor and EmploymentEmployment

6. Tour packages with itineraries6. Tour packages with itineraries


7. For tour operators with branches, affidavit 7. For tour operators with branches, affidavit executed by the general manager of the main executed by the general manager of the main office acknowledging the existence of said office acknowledging the existence of said branch/esbranch/es

8. For general manager, proof of three (3) years 8. For general manager, proof of three (3) years managerial experience in travel and tour agency managerial experience in travel and tour agency operations or proof of passing a travel and tour operations or proof of passing a travel and tour operator management course conducted by a operator management course conducted by a DOT accredited training centerDOT accredited training center

TOUR AND TRAVEL AGENCYTOUR AND TRAVEL AGENCY

Documentary Requirements: Documentary Requirements: (Renewal)(Renewal)

1.1. Valid Mayor’s permit and/or Municipal Valid Mayor’s permit and/or Municipal LicenseLicense

2.2. Amendment to Articles of Incorporation Amendment to Articles of Incorporation and its By-laws (if applicable)and its By-laws (if applicable)

3.3. If Business name expired, submit a If Business name expired, submit a renewed copyrenewed copy

TOUR AND TRAVEL AGENCYTOUR AND TRAVEL AGENCYDocumentary Requirements: Documentary Requirements: (Renewal)(Renewal)

4. Audited Financial Statements and Income 4. Audited Financial Statements and Income Tax return for the preceding year reflecting Tax return for the preceding year reflecting a minimum working capital requirement of a minimum working capital requirement of P500,000.00P500,000.00

5. If visa or work permit expired, submit 5. If visa or work permit expired, submit renewed copyrenewed copy

6. Updated or New tour packages with 6. Updated or New tour packages with itinerariesitineraries

ACCREDITATION FEESACCREDITATION FEES

ACCREDITATION FEESACCREDITATION FEES

ACCREDITATION CYCLEACCREDITATION CYCLE

Evaluation Inspection

Approval

Approved

Releasing

Evaluation• Registering an account• Initial Payment•Accomplishment of Application form•Uploading of documents

Inspection• Grouping by Location - Establishments for Inspection• Endorsement to Approving Officer

Approval• Approval of Application (Application Form and Supporting Documents)• Forward Application to the following:

•Division Chief-AD•Director – OTSR•Usec-TRCRG

Releasing• Full Payment of Accreditation Fees• Printing of Accreditation Certificate• Releasing of Certificate to Applicant

POWERS & FUNCTIONS Formulate standards for tourism establishments to ensure that facilities, personnel and services are maintained in accordance with.

Documents

tourism establishments

tourism act

tourism facilities

tourism standards important

tourism stakeholders

tourism industry

percent of tourism enterprises

dot tourism standards