Power point game v3

PowerPoint gameBTEC L3 National ITRuhul Roshid08/04/2023Unit 1 – Ass. 2: PowerPoint game

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General communication skillsCommunication skills are essential in a business environment. Culture differences may make it harder to communicate but the correct use of body language and modulating your voice so that the other person can understand easier can make all the difference. Using the correct formal language and taking your time to explain and be clear about things can only benefit you.Interaction with the whole party is also important, don’t leave any one out, for example when answering someone’s question make eye contact with all members of the party. NEXT

Interpersonal Communication skillsGood body language is one of the most important factor in an interview, actions speak louder than words, body language makes up 93% of a person’s communication skills. So it’s best to use positive body language such as signing to show the interviewer that you have good methods of communication. Noise can make it difficult for both the interviewer to hear and yourself, to speak. Using appropriate body language such as nodding and actively engaging with the interviewer can hold a conversation together.

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Communication in writing

Personal communication should not link into work or business. Smiley faces and emoticons are not appropriate in a business email or fax as the text seems informal. Proper grammar and spelling tools and functions should be used in every email or piece of work. Poor grammar and spelling can mislead the recipient and cause frustration and confusion.

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Proofreading work helps to improve your work and get feedback, it also means any spelling or grammatical

mistakes can be picked up that the word processor did not notice.

Interviews and presentations can be a good source of information, taking notes during a presentation or interview shows that you are paying attention and could resolve any

questions you have later on or even help you overcome future obstacles.

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Question and answer is a good way to develop your communication skills; by

questioning yourself and answering your question you can be better prepared to

answer similar questions asked in a conversation or interview.

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Question 1

Cultural differences can cause a barrier in communication, which of these is the best way to

overcome the situation?

Hire a translator Learn their language

Modulate your voice Kick them out

Explanation

Modulating your voice in a way the other person could understand and using the correct body

language can save a lot of hassle and money when talking to someone that does not speak the same

language as you.

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Question 2

When answering a question or speaking to someone directly what sort of body language should you be

using?

Crossed arms, whispering Eye contact, clear voice

Look away, clear voice Eye contact, shouting

Explanation

Making eye contact with all members of the party gets them involved and lets them know that you

have acknowledged them and that you are talking to them. Whispering in a busy office environment only leads to confusion and shouting isn't the best way to go about it, finding a suitable meeting room and using a clear voice would be the best possible

option.

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Question 3

How much does body language make up of your total communication skills?

20% 7%

93% 39%

Explanation

Body language makes up around 93% of communication and only 7% comes from verbal

communication.

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Question 4

What type of body language is good to use in a noisy environment during a conversation?

Nodding Hand signals

Lip synching

Body movement

Explanation

By simply nodding to the person talking to you assures them that you have heard and understood everything they have said. Lip synching is usually used in a quiet environment, to not disturb others

around you and hand signals need to be understood by both people before it is used.

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Question 5

What is NOT appropriate in a business email?

Smiley faces

Facts & Figures

Opinions Graphs

Explanation

Reports and word documents are sent regularly in a business environment over email; they include

graphs, opinions and facts and figures. Smiley faces are very informal, they should only be used in personal emails to friends or family. It is not

appropriate to send them in a business email.

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Question 6

In Microsoft Word what is the shortcut key for spell and grammar checking?

ALT + F4

CTRL + ALT + DELETE

F12

F7

Explanation

ALT + F4 = Close windowF12 = Save as

F7 = Spell checkCTRL + ALT + DELETE = Task manager

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Question 7

What do you get from proofreading?

Criticism

A promotion

Nothing Feedback

Explanation

By asking others to read your work for proofreading you can receive feedback about how well you did on it. By listening to alternative views you can modify your work to meet the proof readers requirements which usually means an upgraded version of your

work.

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Question 8

In an interview or presentation, what could benefit you the most in the future?

Sitting down

Taking notes

Talking to others

Leaving

Explanation

If it is a long presentation you have to view then taking notes could save you a lot of hassle. It is

hard to remember every detail of a presentation, some of crucial details could effect your work too.

So by taking notes you are improving your own knowledge and your own work.

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