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Page 1: Person centred care Caring for Staff .
Page 2: Person centred care Caring for Staff .

Person centred care

Caring for Staff

Page 4: Person centred care Caring for Staff .

Mother Teresa

Be faithful in small things because it is in them that your strength lies.

Page 5: Person centred care Caring for Staff .

Expectations on staff

Patient is the priority Protection against avoidable

harm Open and honest communication Zero tolerance of poor care Acceptance of professional

responsibility Whistle - blowing

Page 6: Person centred care Caring for Staff .

RCN Dignity Charter

Sets out rights and responsibilities

States: members and staff should treat each other with dignity and respect, care and consideration as well as valuing the rich diversity everyone brings to the RCN

Page 7: Person centred care Caring for Staff .

Unknown

Anyone can hold the helm when the sea is calm

Page 8: Person centred care Caring for Staff .

Leadership at all levels

Vision Strategy Context shaping Goal setting Measures of

achievement

Page 9: Person centred care Caring for Staff .

Expectations of Employers Valuing Recognising Rewarding Informing Involving Supporting

Page 10: Person centred care Caring for Staff .

Tools in caring for staff Set of agreed values/Code of Conduct Preparation for role ( self management,

professional ethic) Recruitment strategies Induction Mentorship/coaching Clinical supervision Debriefing/feedback Appraisal Continuing professional development Policies and Procedures

Page 11: Person centred care Caring for Staff .

Culture/Context

How staff are rewarded and treated will affect the culture within which care is delivered

Teamwork, skill-mix, deployment

Frontline staff need to be empowered with the responsibility and freedom to deliver safe care

Support for self resilience

Page 12: Person centred care Caring for Staff .

Traits of emotionally resilient people (Brad Waters 2013)

They know their boundaries They keep good company They cultivate self-awareness They practice acceptance They’re willing to sit in silence They don’t have to have all the

answers They have a menu of self-care habits They enlist their team They consider possibilities They get out of their head

Page 13: Person centred care Caring for Staff .

Winston Churchill

We make a living by what we get, we make a life by what we give.

Page 14: Person centred care Caring for Staff .

Stephen C Paul writer

Everything you do can be done better from a place of relaxation

Page 15: Person centred care Caring for Staff .

Building emotional resilience Talk to someone Improve your self esteem Manage your stress levels Enjoy yourself Limit your alcohol intake Choose a well balanced

diet Get enough sleep Develop good relationships Know the warning signs

Page 16: Person centred care Caring for Staff .

Rudyard Kipling

Teach us delight in simple things, and mirth that has no bitter springs