Dec 15, 2015
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Expectations on staff
Patient is the priority Protection against avoidable
harm Open and honest communication Zero tolerance of poor care Acceptance of professional
responsibility Whistle - blowing
RCN Dignity Charter
Sets out rights and responsibilities
States: members and staff should treat each other with dignity and respect, care and consideration as well as valuing the rich diversity everyone brings to the RCN
Tools in caring for staff Set of agreed values/Code of Conduct Preparation for role ( self management,
professional ethic) Recruitment strategies Induction Mentorship/coaching Clinical supervision Debriefing/feedback Appraisal Continuing professional development Policies and Procedures
Culture/Context
How staff are rewarded and treated will affect the culture within which care is delivered
Teamwork, skill-mix, deployment
Frontline staff need to be empowered with the responsibility and freedom to deliver safe care
Support for self resilience
Traits of emotionally resilient people (Brad Waters 2013)
They know their boundaries They keep good company They cultivate self-awareness They practice acceptance They’re willing to sit in silence They don’t have to have all the
answers They have a menu of self-care habits They enlist their team They consider possibilities They get out of their head
Building emotional resilience Talk to someone Improve your self esteem Manage your stress levels Enjoy yourself Limit your alcohol intake Choose a well balanced
diet Get enough sleep Develop good relationships Know the warning signs