People

EEkT

R e c r u i t m e n t • O u t s o u r c i n g • H R S e r v i c e s

EQUITY EXCHANGE k TRUSTa member of

www.peopleperfectae.com | www.people.com.pk

We Are The WorldPeople™

Company ProfileOur MissionHistory & BackgroundCore Values

Products & ServicesHR Strategy & Organization DevelopmentEmployee OutsourcingExecutive Search ServicesBusiness Process OutsourcingTraining & DevelopmentPayroll Management

Management ProfileGohar S ButtShahab SharifHamid IkramMukhtar NazirMujtaba IqbalArif IrfanullahZille ElahiFaisal AshrafJavaid KhanEhsan Mohsin

ContactsInternational & Regional

Inside

this way...© 2009, People Perfect

No part of this publication may be duplicated,electronic or otherwise, without the prior writtenpermission of the publishers. The informationcontained within this document may be subject tochange without prior notification but is correct andtrue at the time of going to press.

Designed by EE&T | The D'Hamidi PartnershipBrochure Imagery: GettyImages

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Our MissionTo build value based relationships by providing reliable solutions for HumanResource and Process Outsourcing.

History & BackgroundIs your business People Perfect? You may have the financial resources andthe technology to proof your business against life’s unwanted circumstances,but without an equally well-matched source of strength from a people-perspective, there’ so much left to be desired.

People™ helps organizations like yours increase their productivity andmarket share by ensuring that the right people with the right skills areplaced in the right roles. And that’s just for starters.

Because People™ also delivers business, strategic and human capitalsolutions — which gives a new lease of life to your business and placesyour organization on a new growth trajectory.

Our unique approach helps ensure that all levels of your organization workharmoniously in order to create an innovative, talent-powered organization,cutting out redundancies and ultimately helping your business achieveexcellence in whatever you choose to do.

Company Profile

Mission, History & Background

heart and soulHistory

• Established on 01 July 2001 in Karachi, operating initially under the name of Equity, Exchange & Trust.• Initial consulting work in Non-Conventional Structured Finance and HR Management.• Established Outsourcing Arm in 2002 under the name Professional Employer Services.• Opened Lahore office in 2003.• Established Executive Search in 2005.• Established Physical Verification Division in 2005.• In 2007, Professional Employer Services was converted to Professional Employers Private Limited (People™).• In 2008, all consulting verification and executive search divisions of EET were transferred to People™. EET now operates as a holding company for People™ and other group interests.• People™ is currently a leading HR & Outsourcing Services Provider to the Banking Sector in Pakistan with clients across other industries.

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Core Values

what we believeConventional Wisdom & Relentless Research for Better Ways to Manage.We believe that change for the sake of change is futile. Even if we relentlessly devise and discovernew ways to manage businesses and handle challenges, not every thing from the past mustnecessarily be re-invented. If processes, systems or behaviors continue to add or create value,we must allow them to actively inform our experience, assist our decision-making and enrichour capabilities as we move confidently into the future.

Multiple Solutions For Every Challenge.We believe that by devising and presenting as many ways of managing challenges as possible,we enable our clients to choose the most informed, effective and thoughtful direction for thefuture. We never settle for an answer unless alternatives have been researched.

Our Success Lies In The Success Of Our Clients.We believe the true test of our abilities lies in the results we achieve for our clients. We believelasting relationships are built on a foundation of shared success. Alongside consultant advice,we also engage with customers throughout the change process and measure the impact of theon-going change as an integral part of our service.

We Are Our People.We believe people are the life and blood of an organization, which is why, we tenaciously worktowards building an enabling environment to attract and maintain the best professionals withan incomparable reward system.

Our Social Profile.We believe our actions reflect the success of our clients, our partners and the communities inwhich we operate. Alongside commercial priorities, each of our actions is evaluated for lastingsocial impact. We work for a win-win solution for all and do not favour one over the other.

Company Profile 5

One Word Equity

• Relentless• Innovative• Partnership• Inspiring• Harmonious

One of the biggest challenges organizations face in today's dynamicenvironment is that of creating a best-fit for organizational design tofacilitate smooth operations and peoples' management.

People™ provides a comprehensive solution for issues pertaining to humanresource and organizational design and strategies. In order for People™ toprovide comprehensive solutions following the proposition for businessand product concepts, the firm engages in the implementation of proposedsolutions by facilitating the actual establishment of business divisions andfunctions in a wholesome manner.

This involves understanding the business, capital, systems and humanresource needs of our clients and gaining an insight to their overall businessphilosophy in relation to market realities and trends, to devise befittingorganizational structures, processes and systems.

The above is achieved primarily through research employing the latestbusiness management theories and practices. The following is a list oftasks usually performed within the above areas:

• Development of an appropriate organizational model;• Job description documents ;• Job evaluation assessments and assigning symbolic pay grades;• Salary ranges and bench marking remuneration;• Performance management systems ;• Defining requisites and formulating policies for handling them;• Drafting and completion of employee reference manuals.

Products & Services

H R Strategy & Organization Development

suited and bootedExperience

Since inception, People™ has engaged in comprehensiveHR consulting mandates for organizations of various sizesacross diverse sectors. The following profile is not intendedto be an exhaustive list of assignments completed, projectsconsulted and/or clients engaged by People™, butrepresents a select sample of illustrative experience listedby client and in random order.

• Askari Commerical Bank Limited• MCB Bank Limited• SNGPL• Invest Capital Securities• Meezan Bank Limited• Union Bank Limited• PICIC• UBL Fund Managers Limited• AMZ Securities Limited• United Bank Limited• Mercer Worldwide• Cosa Nostra• Pak Brunei Investment Co.

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Businesses today are keenly focusing on ways to relieve their managersfrom performing tasks which are repetitive or routine and add little valueto their profit objectives, nor are such tasks the mainstay of their operations.

Worldwide, the answer lies in outsourcing which is referred to as thequickest way to turn big picture goals into reality more efficiently than everand with measurable returns. People's™ Employee Outsourcing Division(EO) was formed by recognizing the above need and potential for outsourcedservices in Pakistan and beyond.

EO presents a unique model where a number of HR processes have beenseamlessly amalgamated in presenting a comprehensive outsourcingsolution to clients. This integration is the overriding advantage of theproposed model, such that it takes up the entire responsibility from testing,selecting, recruiting, and training to employment, supervision, andperformance management. This is a unique attribute and matched rarelyby service providers in the field of advice and outsourcing of HR functions.

Key areas of outsourced employment services include the following:

• Processing of salaries and pay packages;• Income tax management for employees;• Medical benefits / insurance management;• Prerequisite handling;• Terminal benefits management;• Performance appraisal result coordination;• Training needs analysis and facilitation;• Subsidies and employees loan processing and custodial services;• Staff survey and motivational analysis;• Recruitment and induction;• Satisfying EOBI, social security and other work place regulations;• Indemnifying the organization of all statuary legal obligations;• Other areas can be outsourced as per identification and need.

Products & Services

Employee Outsourcing

multiply potentialExperience

In addition to human resource consulting, whichrepresents the bulk of projects undertaken by People™in its consulting history, the firm and its partners havealso been involved in business process re-engineering andproduct development assignments for various clients.

• Habib Bank Limited• MCB Bank Limited• United Bank Limited• National Bank of Pakistan• Emirates Global Islamic Bank Limited• Dawood Islamic Bank• Atlas Bank Limited• JS Bank Limited• Saudi Pak Commercial Bank Limited• Habib Metropolitan Bank Limited• Khushhali Bank Limited• Faysal Bank Limited• American Express Bank Limited• AC Neilsen Pakistan• Phillips Pakistan• Total Atlas Lubricants• Securities Exchange Commission of Pakistan

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People™ Executive Search is one of the firm’s fastest growing divisions.We specialize in head-hunting board members and senior to mid-levelmanagers, and cover a wide spectrum of management tiers for a widevariety of clients, including multinational corporations, mid-cap and start-up companies. We believe that every assignment demands a uniqueapproach and methodology; our search is wide and extensive and ourevaluation criteria unmatched. This helps us find the best candidate(s) tomeet our client's needs.

Whether you require contractual or permanent employees, People™Executive Search will provide you with qualified professionals. Fromreceptionists to senior executives, our recruitment consultants can quicklysource the personnel you need to ensure that your daily operations continueun-interrupted. A few of these services appear below.

• Recruitment Process Outsourcing (RPO);• Targeted Search ;• Resume/CV Hosting;• Candidate Testing & Behavioral Analysis;• Participation in Job Fairs/Universities.

Products & Services

Executive Search Services

finding mr. rightExperience

For each assignment, People™ Executive Search conductsthe most extensive search possible to find the very bestcandidate(s) as per our client's needs. Our approach andmethodology for recruiting solutions are custom-fittedto meet each client's goals, comprehensively.

People’s™ clients in this service area include:

• Habib Bank Limited• JS Bank Limited• Standard Chartered Bank, Dubai• UBL Funds Manager Limited• MAKRO• METRO• Pepsi Cola International• Qarshi Industries Limited• Monsanto• Ravi Autos• Taq Logistics• Adam Soft Limited• City School Group• DCD Group• AC Neilsen Pakistan• International Industries Limited• Beaconhouse School Systems

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Business Process Outsourcing was added to the People™ service portfolioin 2005. The objective is to outsource voluminous, mundane tasks frombusinesses that require independent evaluation, reporting or tasks whichcan be executed more efficiently and at a lower cost by an outside partner.Tasks that can and should be handled outside the clients’ premises includebut are not limited to the following:

• Physical Verifications of Consumer Loans;• Applicant Residence & Office;• Reference Residence & Office;• Bank Statements Verification;• Antecedent Verification - Staff;• Previous Employment Reference;• Educational Qualification checks;• Registration Services.

People™ started services in this area to help support its existing clients toperform more efficiently, accurately and in a more cost effective manner.Today, major organizations are outsourcing major business processes toPeople™ in order to facilitate their growth by:

• Achieving long-term cost savings;• Achieving IT-enabled business transformation;• Allowing management to focus on core business;• Gaining access to best-in-class skills and capabilities;• Achieving service quality improvements.

Products & Services

Business Process Outsourcing

complete harmonyExperience

Business Process Outsourcing is increasingly becominga strategic management tool to deliver world-classprocess outsourcing. A select list of People's™ clientsin this service area include:

• Faysal Bank Limited• MCB Bank Limited• HSBC• Bank Islami Limited• Meezan Bank Limited• Askari Commercial Bank Limited• Dawood Islamic Bank Limited• Emirates Global Islamic Bank Limited

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People™ is actively involved in various facets of training — from conductingcustomized corporate training workshops to specific courses required byour clients. Some of these mandates include:

Strategy & Organization Performance• Strategy Formulation Workshops;• Defining Mission, Vision & Values;• High Performance Forums;• Management for Value Creation.

Individual Performance• Performance Management Process;• Organization Structures, Job Descriptions & Evaluations;• Goal Setting & Facilitating High Achievement.

Core Competency• Call Centre Agents;• Cashiers;• Sales & Service Representatives;

Behavioral Skills• Communication Skills;• Presentation & Writing Skills;• Coaching Skills;• Train the Trainer Programs;• Conflict Resolution Skills;• Team Building Sessions.

Products & Services

Training & Development

aiming higherExperience

People™ has earned a name for providing the very bestin training to clients who primarily occupy the financialservices sector besides others in the areas of customerservices, service delivery and sales enhancement.

People™ combines training qualifications with real life,hands-on experience. In fact, we enhance our clients’business performance and profitability by producingbusiness solutions that are:

• Flexible and tailored to client needs;• Interactive and motivational;• Based on real world values - not just theory;• Ensure Return on Training (ROT).

People™ provides strategy, sales, product and evencommunications skills training for some of the world'smajor financial institutions in addition to enhancing theirsales forces and customer service teams — hence, boostingtheir bottom line. Some of the clients for whom People™has delivered similar training include:

• Standard Chartered Bank• Union Bank Limited• Habib Bank Limited• Pepsi Cola International• KASB Bank Limited• Sui Southern Gas Pipelines Limited• Askari Commercial Bank Limited• Beaconhouse Informatics Limited

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The latest addition to the People product portfolio is PEOPLE™ PayrollManagement. This product is available in three unique service packs:

• PEOPLE™ Payroll Basic• PEOPLE™ Payroll Gold• PEOPLE™ Payroll Platinum

We use a custom-developed world class software for all payroll outsourcingneeds. This software has an in-built flexibility to cater to industry-specific,legal formalities, statutory obligations and other local market and clientrequirements.

PEOPLE™ Payroll is a web based software which you can access by usingyour client login and password on our website through SSL technologyanywhere in the world to upload data and run different reports.

Similarly, employees also have access to their personal information andreports from anywhere in the world by using the employee portal.

Products & Services

Payroll Management

reward your starsExperience

The initial list of patrons of this service category include:

• DCD Group Pakistan• Paradigm Real Estate Private Limited• Orix Properties Pakistan Limited• The D’Hamidi Partnership Private Limited

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Management Profile

leadership ahead...

Mr. Butt, the founding partner of the firm and its Chief Consultant, is a professionally qualifiedSystems Analyst and an MBA, with over 17 years of diversified and accredited experience in variousfields of management with world class multinationals. His key competencies include: HumanResource Management, Organization Development, Banking Operations, Islamic Finance, Project& Change Management, Business Process Re-engineering & Systems Planning. Prior to establishingPeople™, Mr. Butt held key positions in the banking sector.

After establishing People™, Mr. Butt has lead several large scale organizational developments,change and HR management projects for private and public enterprises and also established alarge scale HR and process outsourcing platform for prestigious clients country wide. Alongsidethese initiatives, in August 2007, Mr. Butt established a real estate development firm, OrixProperties, as a partner and holds complete management control of the firm. Orix is a uniquereal estate development firm whose majority shares are held by Orix Corporation Japan and OrixLeasing Pakistan.

In June 2008, Mr. Butt re-structured The D’ Hamidi Partnership Private Limited as its Chairman& CEO and as one of the four equity partners of the firm with complete management control.With its head office based in Karachi, The D’ Hamidi Partnership is reputed as one of Pakistan’scritically acclaimed ideas company catering to brand, identity, advertising and event management.

In June 2008, another business extension by Mr. Butt was the successful establishment andregional expansion of the People™ brand as an associated concern in Dubai under the locallyregistered legal name, People Perfect, operating from the heart of Dubai on Sheikh Zayed Road.

Mr. Sharif is a professionally qualified Human Resources Specialist, a Masters Degree holder inEconomics and Law with over 20 years of experience in Consulting and HR Outsourcing, IndustrialRelations & Personnel Management with multinational organizations.

His key competencies include Personnel Management, Industrial Relations, Labor Management,Training and Organizational Development. Mr. Sharif is responsible for the outsourcing divisionof People™ called Employee Outsourcing (EO) — which, under his leadership, is the largest HRand process outsourcing platforms in the country.

He also provides expert advice and support in other areas of Human Resource Management. Heis currently advising numerous financial sector organizations in matters relating to employeerelations, recruitment and selection and outsourcing.

Management Profile20

CEO & Chief Consultant

Executive Director & Principal Consultant

A Chartered Certified Accountant by profession, Mr. Ikram has owned and managed his owncompanies and worked across the world. He was raised, educated, trained, and qualified inEngland, living there for 33 years.

He obtained his BSc from the University of Southampton and then completed his ICAEW articleswith KPMG gaining invaluable exposure whilst working with large corporations. In 1993, heestablished his accountancy practice in London, comprising accountancy, taxation, consultancy,and audit work for a variety of small to medium sized businesses. As a result, he has invaluableinsight into the whole spectrum of different sized clients across all types of industries.

Mr. Ikram automatically entered into the field of HR when he hired his own employees, trainedstudents and acted as their Principal. The HR experiences increased further when in September2001 he left England and moved to USA, where he owned and managed a manufacturing business.

In 2005 he moved back to Pakistan and is part of the senior fraternity of ACCA and an electedmember of its Members Network Panel. Since 2007, he has been Managing Partner andInternational Recruitment Consultant working in the field of Executive Search within Pakistanand in the Gulf. Joining People™ as Country Head of the Executive Search department, he headsall the local offices as well as enhancing the work of the Dubai office and is looking to expandthe business into other markets.

Mr. Nazir is heading the Information Systems and Service Delivery department at People™.He is a Professional Analyst and holds a degree in MIS, Marketing & Management from reputedforeign schools. He has over 13 years of experience in Marketing, Management, Outsourcing andInformation Systems while working in Malaysian, American, Canadian and Pakistani marketswith world class multinationals.

His key competencies include: Business Process Re-Engineering, Organizational Development,Marketing Management, Business Process Outsourcing and Client Relationship. Prior to People™,Mr. Nazir worked with Electrolux (Pakistan) Limited in Malaysia, Morgan Stanley in US, CostCoWholesale Corporation in US and Canada, and Systems Limited in Pakistan. While acquiring hisMSBA degree from San Francisco State University (SFSU), he had taught 2 Business/IS courses asa Graduate Teaching Assistant at the School of Business at SFSU for two years.

Country Head, Executive Search

Segment Head, Service Delivery

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Gohar Sharif Butt

Shahab Sharif

Hamid Ikram

Mukhtar Nazir

Mr. Iqbal is a member of the CFA Institute and the CFA Association of Pakistan, and the CountryHead for Training and Development at People™. He is also the Chief Executive of CFTR PrivateLimited (a People™ subsidiary). CFTR is a training company with a primary focus on assisting CFAand FRM candidates with their exam preparation.

For the past thee years, in collaboration with the CFA Association of Pakistan, he has been preparingcandidates for the CFA exam. He assisted the Securities & Exchange Commission of Pakistan(SECP) in the development of the Analyst Certification Programme, the first local financial servicescertification. He has conducted courses related to Credit Analysis, Split Adjusted Time Series Data,Quantitative Methods for Investment Management, etc. He designed six courses for a ManagementTrainee programme of a major financial institution.

He has over fifteen years of experience in corporate finance and consulting, carrying out severalbuy and sell-side due diligence examinations, advised on privatization and acquisition strategies.He has advised clients on risk management, conducted specialized investigative projects, andbeen involved in valuing organizations using various quantitative models.

Key competencies include corporate finance, valuation and risk management methodologies asrelating to market risk. Mr. Iqbal has been the founding director for Alchemy Associates (Private)Limited, Alchemy Technologies (Private) Limited and CFTR (Private) Limited.

Mr. Irfanullah is Regional Head, Training and Development at People™ and is also the ChiefOperating Officer of CFTR Private Limited (a People™ subsidiary).

Mr. Irfanullah has wide ranging experience as a senior manager at MindTree Inc. and OracleCorporation. In 2007-2008, he was Head of MindTree's Middle East business based out of Dubai.Prior to joining MindTree, Mr. Irfanullah worked at Oracle Corporation in the United States foreight years. He was responsible for implementing Oracle's Financial & Enterprise ResourcePlanning System at some of the largest companies in the United States. This role involvedsignificant training, development and change management at client organizations.

Mr. Irfanullah has an MBA from the University of Chicago and an engineering degree fromDartmouth College, USA. He has a passion for training and development. While in the USA, hetaught part-time at the Middlesex County Community College. He is currently a visiting facultymember at IBA, Karachi, and is assisting candidates with their CFA Level I preparation at CFTR.

Management Profile22

Country Head, Training & DevelopmentCEO, Centre for Financial Training & Research (CFTR)

Regional Head, Training & DevelopmentCOO, Centre for Financial Training & Research (CFTR)

With a medical background and subsequently an MBA degree (LUMS, 2000), Dr. Elahi has gainedvast management and consulting experience in Human Resource Management, ManagementSkill Development and Corporate Business Planning. He has worked with various indigenous andmultinational organizations in consulting, managerial and entrepreneurial capacities.

In his various roles, Dr. Elahi has always strived to make contributions that help organizationsachieve and maintain a healthy state. His diagnostic capability, preventive rather than curativeapproach, problem solving attitude and relentless customer focus, help to formulate durable,long term solutions for frequent as well as unique business issues. He is an ardent observer ofbest practices in the disciplines of management, corporate governance and enabling technologies.His interventions incorporate these developments with a view to providing effective and enduringbusiness solutions.

His key areas of interest and specialization are corporate governance, human resource management,leadership and management training and development, management communications,organizational behavior, organization development and strategic business planning.

In the last two years, Mr. Ashraf has worked in the fields of Audit & Compliance, Finance andvarious consulting assignments. He has a strong background in project development, arrangingfinances and setting up the accounts and finance function for different organizations. Hisinterpersonal skills and problem-solving approach have earned him respectable strategic positionsin different organizations.

Currently Mr. Ashraf is heading the Accounting & Finance functions for People™ and other groupcompanies. He also analyzes different new initiatives and ventures and guides the managementregarding their viability. Mr. Ashraf is also an associate member of Pakistan Engineering Council.He did his B.Sc. Civil from University of Engineering & Technology, Lahore in 2001. His dualqualifications, together with his diversified expertise, result in the continued enhancement andoverall productivity and performance of the organization.

Segment Head, Strategic Planning

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Mujtaba Iqbal

Arif Irfanullah

Zille Elahi

Faisal Ashraf Country Head, Finance & Company Secretary

International Offices

Pakistan42 (C) - E/1, Gulberg IIILahore, Pakistan

UAESuite 112, Al Moosa Tower 1PO Box 121400Sheikh Zayed Road, Dubai

Regional Offices

Lahore42 (C) - E/1, Gulberg IIILahore, Pakistan

KarachiSuite 704, Progressive PlazaBeaumont Road, Karachi 75530

IslamabadSuite 12, Third Floor, Executive CenterI - 8 Markaz, Islamabad

FaisalabadSuite 7, Third Floor, Rizwan Badshah CenterCircular Road (Nr. Grace Hotel), Faisalabad

MultanSuite 18, Second Floor, Abdullah CenterLMQ Road, Multan

t 00 92 (42) 111 000 737f 00 92 (42) 577 7819

t 00 971 (4) 332 5905f 00 971 (4) 332 5906

t 00 92 (42) 111 000 737f 00 92 (42) 577 7819

t 00 92 (21) 111 000 737f 00 92 (21) 567 9563

t 00 92 (51) 486 1026, 431 6858f 00 92 (51) 486 1027

t 00 92 (41) 200 2621f 00 92 (41) 200 2621

t 00 92 (61) 401 7616f 00 92 (61) 478 3773

www.peopleperfectae.com | www.people.com.pk

Management Profile24

Dr. Khan has earned dual degrees in the fields of Medicine and Management. Dr. Khan’s keycompetencies include training and driving business processes through effectively strategizinghuman resources. Dr. Khan has played a pro-active role in streamlining processes at ShaukatKhanum Hospital (SKMH), Descon Engineering and Askari Bank. The industries he has workedwith include Medical, Textiles, Chemicals, Engineering, Banking, Media and Consulting.

Some of his key training assignments include training sessions on Emotional Intelligence, ChangeManagement, Team Building, Office Etiquettes, Performance Management Systems, SelfManagement, Customer Satisfaction, ISO 9002 Systems, and Training of Collection Center Staffof SKMH Collection Centers.

Dr. Khan also has the exposure of teaching Human Resource Development to the graduatestudents at Pak AIMS, Lahore. He is also a certified ISO 9002 Internal Auditor.

Mr. Mohsen initially started his professional life in the leather garments business in Karachi,but upon re-locating to Islamabad, he joined Pakistan Tobacco Company (PTC) — a subsidiary ofBritish American Tobacco Company, where, as Payroll Incharge in the HR department, he wasresponsible for the Company Payroll, including payments related to Medical, Traveling & Retirement,and Resignations.

Mr. Mohsen also has worked in PTC Karachi’s marketing department before he left to join People™as Manager Central Processing Unit. Currently, Mr. Mohsen is heading Compliance.

Segment Head, HCM & OD

Unit Head, Compliance & Audit

Dr. Javaid Khan

Ehsan Mohsen

Contacts