Origin8 in Vietnam 8 Presentation July 15, 2008. Hotel Nikko Hanoi.

Origin8 in Vietnamベトコン流Ｏｒｉｇｉｎ 8の

すすめPresentation

July 15, 2008

Hotel Nikko Hanoi

• Population – 83Million with annual growth rate of 2.23%

• Average age – 25 years old and 40% of population is

under 20 yrs old.

• GDP – 8.7%• Area – North to the south 1,650Km, East to

the west 600Km

Vietnam

Current issues and problems

• Environmental and sociological issues

• Bilateral relationships with other countries (Vietnam War finished 1976)

• APEC (2006) & WTO(2007)

• Melting Pot

APEC

APEC

Street Vendors

Issues and difficulties

• Staff education level in general is low

• Service Level in general is low

• Training needs (Team building)

• Turnover high

• Morals of local middle managers

• Staff is not Having fun

Local Staff

The Answer

• Origin 8

When we start?When we start?

Joined in Jul 2007 Started Origin8 campaign in Aug 2007 Situation: Weekly Origin8 meetingMeeting was only available on management levelVery less staff know about Origin8People don’t remember and don’t really understand the

meaning of each principle

Daily Chanting

Good job! Review

MVPCircle

Activity

Brand Committee

meeting

Status when I came

Jul-07 x x x x x

Present status

Jul-08 o o o o o

Origin8 activitiesOrigin8 activities

activities in details

Origin8

Daily chanting have been implemented last month in most hotel’s section. It has been conducting in Vietnamese since

Vietnamese Origin8 book has been introduced

1. Daily activitiesDaily

chanting

By using Good job box, there are more good jobs have been

recognized.

Using Origin8 board to share good Job sheets in month and update also other

Orign8 information

Good job review

Weekly Origin8 meetings: to establish different campaign in each period. Origin8 meeting enhance

presentation skills and group working.

2. Weekly activities

Origin8 meeting

There were 8 Origin8 secretaries from 8 different departments, theywas assigned to be in charged and assist Head department in termof promoting Origin 8 within their own perspective department.

Photo of Origin8 team

3. Monthly activities Birthday Party

Housekeeping Olympic

Origin8 training class

To promote Origin8 efficiently, staff must first understand the significance of Origin8. Thus we runs an Origin 8 Class that is attend by staff from different hotel’s section.

MVP system

Established Brand Improvement Committee to select EOQs

BI selects EOQs from Good Job received. Then submit the selection to Executive

Committee in order to have final decision. The executive Committee includes GM, DOS, FBD and FC

Employee awards and publicizes

Good Job award EOQ awards: Employee of the quarter:

from front of the house and back of the house

Casual of the quarter Manager of the quarter

Origin8 painting campaign

To increase staff initiative, hotel had launched Origin8 painting

campaign to enhance staff thinking, creative ideas and

distribution.

Painting results

GM explained the

assignment question

Group member proposed their idea for

solving assignment.

Team building

Besides working with assignments, we also did many role plays to

recognize how teams work together.

Origin8 is more well known in the hotel, more people get understand about 8 principle of the Origin8

More people get involved into Origin8 activities

More good job are nominated and selected from among staffs.

More works being done by proactively than being forced

ChangesChanges

0.00%

20.00%

40.00%

60.00%

Average 6months/2007

36.19% 35.35% 10.41% 1.05%

Average 6months /2008

49.80% 39.93% 8.50% 1.77%

Excellent

Verygood

Fair Poor

Guest commentsGuest comments

Action planAction plan

Follow up the structure of JHC hotels to complete 7 steps like: daily chanting, good job review, MVP system and circle activity..

Establish an effective training program middle management level such as: leadership skills, followed up customer care, and team building

Rotated Origin8 secretaries in each department in order to get more people involved in Origin 8 campaigns and activities.

Origin8 poster should be used simple English, easy to understand and be more specific

Cross training for Origin8 secretariats to exchange and share information among Nikko hotels.

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