Opentext - MÜŞTERİ DOKÜMANLARINIZI DÖNÜŞTÜRÜN

SAP FORUM ISTANBUL Experience the Future of Your Business

Martin Vogel

OpenText

SAP Document Presentment by OpenText

© 2013 SAP AG. All rights reserved. 2

We need fast response to our document content or layout change request.

SAP Document Presentment by OpenText Solving customer’s challenges

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We need reducing mailing costs for our outputs.

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Our call center is overloaded and therefore expensive.

Consume-to cash is too long.

Our processes driven by multiple applications are expensive. We need savings.

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Customers’ fluctuation is really big pain for us.


Document change request turnaround decreased from 1-2 weeks to less than 24h

SAP Document Presentment by OpenText CIO experience

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We support 85+ different types of documents across multiple states with one full time employee and no external consulting resources

We reduced mailing and distribution cost by 50% per document

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Billing inquiries were cut by half, which led to a significant reduction in call center costs

SAP Document Presentment by OpenText COO/CFO experience

Consume-to-cash was shortened 2-3 days, which had a huge impact on our revolving credit line

We saved EUR 2.5M annually optimizing the account opening process alone

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Our customer turnover rate was reduced from 25% to under 5%

SAP Document Presentment by OpenText CMO experience

We are now putting customer messages and campaigns on our bills, e.g. for fall furnace light-ups

The solution is pretty easy for a business-oriented person to use

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SAP Document Presentment by OpenText Integrated, optimized document communication

Improve customer experience: customized, proactive, 360 degree view

Improve operational efficiencies: automate document processes in real-time

Automated and Integrated

Personalized Targeted

Communications Document

Generation

Document

Distribution

Document

Consolidation

Document

Composition

Archiving

Live individual

correspondence

<?xml version="1.0" encoding="utf-8" standalone="no"?>

<ORDER_ACKNOWLEDGEMENT>

<ORDERACK>

<Distribution>Pdf</Distribution>

<Duplicate>Duplicaat/ Herbevestiging</Duplicate>

<Language>NL</Language>

<OrderAckNumber>2807035<>

<Currency>EUR</Currency>

<Amount>15.087,50</Amount>

<VATAmount>2.866,63</VATAmount>

<Bla</Line>

<ORDERACK_DATE>>


Produce and deliver customized documents exactly when and where you need them

Leveraging CRM

and back office

information

Multiple languages,

any channel, any

format

Any document type

formatted to customer

requirements

Enterprise Document Presentment


Channels selection can be fully dynamic, which supports sustainability and

decreases costs of delivery.

235 metric tons of CO2 per year

saved by paper reduction

Financial Benefits

100,000 Documents/day Environmental Benefits

$8.4M to $36M savings per year

20% electronic

80% paper

4.8M documents =

Sustainability

Output selection


All templates are output independent and therefore can be shared across all

output formats and channels.

SAP Document Presentment by OpenText

Rapid Design development

© 2013 SAP AG. All rights reserved. 10 Copyright © Open Text Corporation. All rights reserved.

OpenText StreamServe

Solution

Marketing Line of Business IT Front Office

© 2013 SAP AG. All rights reserved. 11 Copyright © Open Text Corporation. All rights reserved.

SAP Document Presentment

Customer Experience

Slide

12


Direct impact to a bottom line


Mails discarded without being opened or read


Improved

document

layout

Color in the

invoice Transactional

with graphics

Integration of

promotional

offers

Segmented

personalized

messages

Document design in time


Targeted Customer Communication

Turning Insight Into Action

Consistent branding and up-to-date assets Dynamic, personalized documents Store Tags

Campaigns

Shipping documents



SAP Document Presentment drives business user

focused, recipient-driven communications

Business User

Enterprise-wide

Real-time

Personalized Documents

IT Dependent

Application Dependent

Batch

Static Documents

Now: Real-time Customer Centric Before: Formatting and Printing

Recipient-driven Output-channel Driven

SAP Document Presentment

in Turkey

Slide

19


SAP Document Presentment Supports e-Invoicing

Automated and Integrated

Personalized Targeted

Communications

Human Beings Document

Generation

Document

Distribution

Document

Consolidation

Document

Composition

Archiving

e-Invoicing

SAP Document Access

Use Cases

Slide

21


Customer Example:

Distribution/Warehousing

$66 billion in annual revenue, 25 Distribution

Centers, 1 million order transactions per day,

shipments to 30,000 locations

80% Fewer process steps

67% Faster overall document generation

$2M Direct savings annually

10 Different tractor-fed, specialized

price-sticker forms, consolidated

down to a single print stream that

uses standard 8.5x11 label paper

2 Printers instead of 7 at just one of

the distribution centers

0 Expensive, pre-printed forms

needed to produce customer

documents

SAP DP solutions automate the composition, staging,

collection, sorting, “guaranteed” printing, and stapling of

all documents that are sent to customers along with

their deliveries.

Reduce costs by eliminating labor intensive warehouse

processes, improve ability to get the right product to the

right place at the right time

Create the “perfect order”, eliminating lost, incomplete,

misfiled and inaccurate customer paperwork that

manual processes introduce into the system

Increase customer satisfaction with on-time deliveries

based on production of complete and accurate packs

automatically sorted by route, stop and customer

Fast, Accurate Driver-Ready Packs

Improve Profits and Customer Satisfaction

http://www.youtube.com/watch?v=cRJgLzQIuXI


processes, improve ability to get the right product to

the right place at the right time

http://www.youtube.com/watch?v=cRJgLzQIuXI


Customer Example:

Retail

Optimize typical Retail processes at lower cost

Mercadona

• Reduction of time for printing and

presentment from 9 to 1.5 hours

• Switch from manual document distribution to

an automatic process

• On demand print capabilities in all

supermarkets via Intranet

• Reduce maintenance costs by handling all

documents on a single solution

• Reduce manual efforts/errors

• Open and flexible for future planning and

development


Customer Example:

Retail

Mercadona uses SAP Document Presentment

as strategic document generation platform,

achieving the following advantages

Cost Avoid MS Office licenses for the

local markets by providing pdf

rendered documents Easy

maintenance of multiples formats

and languages

Quality Reliable consolidated documents

Documents are better readable,

and improve audit processes

Speed Fast decentralized updates of

prices etc with central full control

Complexity Only 1 single and simple platform

for many complex tasks,

Only 1 template for many different

variations of a document

SAP DP solutions automate the composition, staging,

collection, sorting, “guaranteed” printing, and stapling of

all documents in the daily retail business.


processes, improve ability to get the right product to the

right place at the right time

Symplifying IT Landscape”, by eliminating printers and

consolidate documents by one single new platform that

manages and consolidates all documents from all

applications and for different languages.

Optimizing the core processes

Label printing decentral & central; central creation and

local print, Optimize procurement process by automatic

reordering and order document creation etc.; Optimized

reporting with flexible formats & channel and at time;

better readable documents

Optimizing Human Resources

Support HR processes employment ramp up, illness,

birth , staffing timetables etc.) ;

Optimize typical Retail processes at lower cost

Mercadona


Customer Example:

Distribution and Logistics

>1M ASNs produced per quarter

1 Global document instead of 36

static templates for just the

purchase order

0 Full time dedicated employees

supporting the solution

0% Downtime for mission critical

document distribution process

15ft The distance needed to scan a

barcode meaning that the forklift

driver can remain in the forklift

while scanning

10s All warehouse documents

generated within this time frame

minimize delays further down the

distribution process

Coca Cola “Refreshes” Distribution and

Logistics with SAP Document Presentment.

Runs mission critical distribution business with SAP

DP producing 10M documents per year; advanced

shipping notices, purchase orders, delivery notes, pallet

tickets, invoices, dunning letters, account statements,

payroll, recipe mixing form etc.

Reduced spending through centralized control and full

integration with SAP-supported business processes

Millions of advanced shipping notices, POs, checks and

other documents with dynamic and consistent branding,

terms and conditions, languages etc. condensed into few

templates

Supports Coca-Colas strategy for SAP Business

Processes

Millions of advanced shipping notices, POs, checks

and other documents with dynamic and consistent

branding, terms and conditions, languages

Thank you!

Contact Details :

Martin Vogel

Global Solution Architect

[email protected]

+420 221 899 141

mailto:[email protected]

Opentext - MÜŞTERİ DOKÜMANLARINIZI DÖNÜŞTÜRÜN

Technology

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