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Page 1: OpenText ECM Suite 2010 - Transaction Efficiency
Page 2: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

Page 3: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

60% content chaos

30% improved knowledge sharing collaboration

insufficient awareness

AIIM's 2010 State of the ECM Industry Report

Page 4: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

Page 5: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

Page 6: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

Non-Profit Insurance company

Over 2 Million insured

2800+ Employees

Page 7: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

Annual turnover of 4.6 billion Euros

High focus on quality service

Complex compliance related requirements

Need to offer a variety of affordable and accessible business solutions

Call Center, Claim management, Complaint management, Care Management, Policy and Contract Management

Page 8: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009

Page 9: OpenText ECM Suite 2010 - Transaction Efficiency

Rev 1.1 02092009