REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] / Fax No. (032) 463-9313
ON-THE-JOB TRAINING
REMAR D.
CURACHA________________________________________________________________NAME
OF STUDENT
BSICT
4_______________________________________________________________COURSE,
YEAR & MAJOR
2014 -
2015_______________________________________________________________ACADEMIC
YEAR
TABLE OF CONTENTS
PageVision, Mission, Goals of CTU- - - - - - - - - - - - Part I.
On-the-Job Training Policy & GuidelinesINTRODUCTION- - - - - -
- - - - - - COURSE OUTLINE- - - - - - - - - - - - Description- - -
- - - - - - - - - Objectives- - - - - - - - - - - - Course Proper-
- - - - - - - - - - - Pre-OJT Evaluation- - - - - - - - - - - - OJT
Orientation- - - - - - - - - - - - OJT Enrolment Procedure- - - - -
- - - - - - - OJT Proper- - - - - - - - - - - - Post OJT
Evaluation- - - - - - - - - - - - Course Requirements & Grading
System- - - - - - - - - - - - OJT credit for Previous Work
experience- - - - - - - - - - - - STEPS FOR OJT PLACEMENT /
ASSISTANCE- - - - - - - - - - - - OJT FORMS:1. Evaluation Form- - -
- - - - - - - - - 2. Evaluation Form-OJT Experience- - - - - - - -
- - - - 3. Information Sheet of On-the-Job Trainee- - - - - - - - -
- - -4. Parents Consent and Waiver- - - - - - - - - - - - 5. OJT
Memorandum of Agreement- - - - - - - - - - - -6. Performance
Evaluation Form- - - - - - - - - - - - CRITERIA IN THE SELECTION OF
TRAINING PROVIDER- - - - - - - - - - - - PART II. OJT JOURNAL
CONTENTS & FORMAT- - - - - - - - - - - - Guide in Accomplishing
the OJT Journal- - - - - - - - - - - - Title Page- - - - - - - - -
- - - Approval Sheet- - - - - - - - - - - - Table of Contents- - -
- - - - - - - - - Acknowledgements- - - - - - - - - - - -
Introduction- - - - - - - - - - - - Monthly OJT Status Report- - -
- - - - - - - - - Summary / Conclusion- - - - - - - - - - - -
Recommendations- - - - - - - - - - - - Appendices- - - - - - - - -
- - - Pictorials- - - - - - - - - - - - PART III. READINGS- - - - -
- - - - - - -
CEBU TECHNOLOGICAL UNIVERSITY
VISION
The centre of excellence and development in research,
instruction, production, and extension services for progressive
leadership transcending global technological, business and
industry-driven education.
MISSION
Provide advanced professional and technical instruction for
special purposes, industrial trade, teacher education, agriculture,
fishery, forestry, engineering, aeronautics and land-based
programs, arts and sciences, health sciences, information
technology and other relevant fields of study. It shall undertake
research, production and extension services, and provide
progressive leadership across the area of specialization for global
empowerment.
GOALS
Produced knowledge-based and globally competent human resource
who are reasonably flexible and attuned to the latest technology
needs; strengthen academe and industry partnership; and spur
effective and efficient technology management.
INTRODUCTION
The On-the-Job Training program has been envisioned to provide
the Field Laboratory of Bachelor of Science in Industrial
Technology and Bachelor of Science in Engineering courses. Under
this program, the students are given a realistic exposure and
training in local/international industries.The training may start
during the summer term and to be continued during the regular
semester. Enrolment in this course presupposes completion of shop
works and academic subjects in the curriculum.
COURSE OUTLINEI. Description
On the Job Training Program is a supervised practice of skills
application to the actual industry job functions of the different
fields of specialization in a particular course offering. This
provides the students the exposure and the training experiences
applicable for industrial management concepts and practices that
were learned in the classroom to the actual work environment.
II. ObjectivesThe OJT program aims to provide the students with
the following:1. Exposure to training and work experience in the
specific sector concerned to upgrade / enhance the theories and
skills learned in the classroom;2. Familiarization with the range
of positions and the labor force requirements of the sector;3.
Honing of technical and managerial skills of trainees in
specialized aspects of the Technology / Engineering, field they are
in, as major, in cooperation with the linkage industries of
CTU.
III.Course Proper
A. Pre-OJT EvaluationNo student will be permitted to undergo OJT
if he/she has a deficiency in any of the subjects prescribed in the
curriculum. The school registrar will certify that the student is
qualified to take the OJT course. Having checklist / evaluation
form.
B. OJT OrientationThe Student Affairs Office / OJT Chairman
shall conduct an OJT orientation which aimed to:1. Discuss the
concepts, objectives, mechanics and requirements of the OJT
program;
2. Give an overview of the work operations and the job
requirements in the pertinent sector of the industry;
3. Orient the students on how to accomplish their OJT
journal;
4. Discuss code of conduct and ethical standards for OJTs;
and
5. Orient the students to safety and precautionary measures.
C. OJT Enrolment ProcedureEnrolment to the subject is a
requisite before the student trainee is permitted to undergo OJT. A
certification is obtained from the registrar that the student is
allowed to take OJT course. No enrolment, no OJT endorsement.
D. On-the-Job Training Proper
The OJT requires completion of a minimum of one thousand eight
hundred hours (1, 800) for Industrial Technology courses and four
hundred (400) for engineering courses in any establishment
identified by the school.
Every concerned department/unit in the establishment where the
OJT is being undertaken shall integrate in its training program
management aspect of its operations. Prior to the performance of
the actual task in the OJT program, an orientation or
familiarization must be given.
Trainees shall be visited at least once per semester and their
performance shall be evaluated by both the OJT Chairman and the OJT
Supervisor in the cooperating industry. The OJT will report to the
College for a monthly/semester session.
E. Post-OJT Evaluation
The school shall organize an OJT evaluation/culminating activity
with the representatives of the cooperating industries, OJT
Chairmen, Dean of SAO, and the College Dean/ Campus Director to
improve the program in terms of its objectives, contents, mechanics
and requirements.
IV.Course RequirementsMajor requirements of the course are the
following:
1. Submission of performance rating & Certificate of
completion from the industry.2. Submission of OJT journal
The OJT journal is expected to be descriptive, analytical, and
critical in nature. This will be submitted one month before
graduation.
V.Grading System
The final grade of the student will be based on the following:1.
Performance rating from the cooperating industry70%2. Performance
rating by the OJT Chairman10%3. OJT Journal20%___100%
VI.OJT Credit for Previous Work Experience
OJT credit for previous work experience shall be considered. The
following are the requirements: (a) certificate of employment (b)
letter of request and (c) approval from the College Dean/Campus
Director. The OJT Chairman will verify the authenticity of the
students employment certificate by visiting company or through
other that is accessible and available. An application form for OJT
credit can be obtained from the Student Affairs Office.
STEPS FOR OJT PLACEMENT / ASSISTANCE
1. Attend to the required pre-orientation program conducted by
the SAO, placement / OJT Chairman / OJT advisers.
2. Enrol in the OJT subject for the course.
3. Pay to the cashier the specified amount for the OJT
manual.
4. Present your receipt to the College of Technology Office to
obtain a copy of the following OJT forms from SAO / placement
office and fill them up completely:a. Personal Data Sheet of OJTb.
Parents Consent and Waiverc. OJT Memorandum of Agreementd. OJT
Performance Evaluation Form
5. Ask for an endorsement letter.Before asking for endorsement
letter:a. Identify potential OJT-Cooperating Industry (CI). For
your guidance, refer to SS Form 11: Criteria in the selection of
training providers:b. If you have a prospective OJT-CI, record the
following information:-Name of company-Complete address / Tel. No.
/ Fax. No. / E-mail Address-Contact person to whom the endorsement
letter shall be addressed-Designation of the contact person
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 3October 2012Revision: 0
PRE-OJT/ INDUSTRY IMMERSION CONFERENCES/ ORIENTATION/ SEMINARS
EVALUATION FORM(to be accomplished by the trainee)
Name of the
Activity:___________________Date:_____________________Venue:__________________
Instruction: Kindly check the appropriate box to indicate your
honest and objective evaluation of the activity.
CriteriaRating
Excellent5
Very Good4
Good3
Fair2
Poor1
1. Activities
2. Time allotted
3. Materials/handouts
4. Facilitators
5. Resource
6. Participants
7. Venue
8. Over-all Assessment
Comments/suggestions:
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 2October 2012Revision: 0
EVALUATION FORM FOR OJT EXPERIENCEName of student-trainee :Remar
D. Curacha
Course, Major Year & Section :BSICT 4
Name of Cooperating Industry :CONVERGYS
Name of OJT Supervisor :KEVIN JOSEPH MIRASOL
Inclusive Date :
Instruction: Rate your OJT experience according to the criteria
by checking the appropriate box corresponding to the rating you
provided for each statement. Thank you for your cooperation.
5 Strongly Agree 4 Agree 3 Uncertain 2 Disagree 1 Strongly
Disagree
Criteria54321
1. It provided me with an educationally meaningful
experience
2. It provided me with assignments related to my field of
specialization.
3. It provided me with the opportunity to perform progressively
more advanced task.
4. Company rules and regulations were explained clearly to
me.
5. My industry immersion supervisor was reasonable and fair.
6. My industry immersion supervisor periodically discussed my
performance with me.
7. My co-workers were friendly and courteous.
8. My industry immersion experience developed my self-
confidence and positive attitudes towards work.
9. It provided me employment opportunity after graduation.
10. The cooperating industry has adequate, modern facilities and
equipment.
Remarks/ Suggestion:
Students signature:
Date:
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 1October 2012Revision: 0
Telephone / Fax No. (032) 463-9313
INFORMATION SHEET OF ON-THE-JOB TRAINEEA. PERSONAL DATA2 x 2
Photo
First Name:Remar
Last NameCuracha
Middle Name:Delator
Course, Major, Yr.& Sec.BSICT 4
Gender:( ) Male ( ) Female Age: 20
Current Address:Nangka, Balamban, Cebu
Provincial Address:Nangka, Balamban, Cebu
Tel. No. : Mobile No.: 09484288569
Birth Date : March 30, 1995Birth Place: Nangka, Balamban,
Cebu
Civil Status : SingleReligion: Christian
Citizenship : FilipinoEmail Address:
[email protected]
B. FAMILY DATA
Father: Rinato Curacha Occupation: Painter
Mother: Margie Curacha Occupation: Housewife
C. HEALTH DATA
Blood Type:Weight:
Height:Health Problems:
D. SCHOLASTIC DATA
PARTICULARCOLLEGEVOCATIONALSECONDARY
School:CEBU TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUSNANGKA
NATIONAL HIGH SCHOOL
Address:BRGY. 8, TUBURAN, CEBUNANGKA, BALAMBAN , CEBU
Year Graduated:2014-20152010-2011
Honors/Awards Received:
E. WORK EXPERIENCES
POSITIONINCLUSIVE DATECOMPANYADDRESS
F. SPECIAL SKILLS
G. CHARACTER REFERENCES (not related to you)
NAMEPOSITIONADDRESSCONTACT NO.
H. INCASE OF EMERGENCY, PLEASE NOTIFY:
NAMEADDRESSCONTACT NO.
Margie CurachaNANGKA, BALAMBAN , CEBU
Comm. Tax Cert. No.:____________________________Issued
At:_____________________________________Issued
On:____________________________________
I HEREBY CERTIFY that the above information is true and correct
to the best of my knowledge & belief.
__________________________ Signature of Student Trainee
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 4October 2012Revision: 0
PARENTS CONSENTI / We, Mr. Rinato Curacha and Mrs. Margie
Curacha parents/guardian of Remar Curacha,a prospective Student
Trainee of the Cebu Technological University - Tuburan Campus, have
hereunto grant permission for my son/daughter to undergo 1,800
hours of On-The-Job Training (OJT) in Convergys (agency) which is a
requirement for the completion of the course, Academic Year 2015 -
2016, 1ST & 2ND Semester..
That we made it known our continued financial and moral support
to our son/daughter during the training. That we shall adhere to
any disciplinary action of the school, such as dropping him/her
from the rolls of trainees and/or barring him/her from graduation
should it be found that he/she is a frequent absentee and/or
notoriously undesirable trainee.
________________________________________Signature of
Parents/Guardian
WAIVER
THIS IS TO CERTIFY that the CEBU TECHNOLOGICAL UNIVERSITY,
Tuburan Campus and the Convergys Cebu are in no way responsible nor
shall pay compensation for any accident, harm or injury that may be
caused on our son/daughter during the training, provided all
precautionary and preventive measures are being implemented to
prevent any accident to happen.
It is fully known that we have read and understood ail the
contents of the parents' consent and waiver and have signed the
same with our voluntary act and deed.
Signed this _________ day of _______________ 20______in
_________________, Philippines.
WITNESS:___________________________OJT Chairman/Coordinator
NOTED BY:________________________________SAO Director/College
Dean/Campus Director
CONFORME:
________________________________Signature of Trainee
SUBSCRIBED AND SWORN TO before me this _________day of
_____________ 20______ at________________________________,
Philippines.REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL
UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl:
http://www.ctu.ph/tuburan email: [email protected] Form 5October
2012Revision: 0
MEMORANDUM OF AGREEMENTKNOW ALL MEN BY THESE PRESENT:This
MEMORANDUM OF AGREEMENT entered into by and between: the CEBU
TECHNOLOGICAL UNIVERSITY, an educational institution offering
courses in BACHELOR OF SCIENCE INFORMATION and COMMUNICATION
TECHNOLOGY, duly licensed with principal office at Main Campus, R.
Palma St., Cebu City, hereinafter referred to as School,
represented by its Campus Director/College Dean/College Director
,Dr. Pedrito C. Pontillas , of legal age, Filipino and a resident
of Lamac, Argao Cebu hereinafter referred to as FIRST PARTY.
-- And
CONVERGYS located at i2 Bldg. Asiatown IT PARK Lahug, Cebu City
(Name of Cooperating Agency)(State Complete Address)
Represented by KEVIN JOSEPH MIRASOL hereinafter to as SECOND
PARTY. (Name and Position of the Industrys Representative)
WITNESSETH
Whereas, there is a need to organize a Practicum Training
Program for the FIRST PARTY students in CEBU TECHNOLOGICAL
UNIVERSITY- TUBURAN CAMPUS, TUBURAN,CEBU, supports the program to
upgrade the quality of formal school training in keeping with the
demands of international and local industries.Whereas, the SECOND
PARTY, in assistance to the goals of the FIRST PARTY, agrees to
allow the FIRST PARTY to conduct its practicum training for its
students in the SECOND PARTYs agency.WHEREFORE, both parties hereby
voluntarily and freely agree and covenant that:
1.0 The FIRST PARTY shall be allowed to send its students to
take there practicum training at the
___________________________________________ establishment of the
(Name of Cooperating Agency)SECOND PARTY subject however to a
screening and acceptance of individual student by the second
party.
2.0 The SECOND PARTY shall determine the programming and
scheduling of all training of the students of the FIRST PARTY.
3.0 The student trainee concerned shall NOT be employees of the
SECOND PARTY, had nothing herein shall be construed as creating
employer-employee relationship between the latter and any said
student whether actual or potential and as such, the students are
not expected to receive any compensation for the service rendered
for practicum purposed; furthermore the SECOND PARTY is not obliged
to give employment to the apprenticed students after the
aforementioned On The Job Training Program.
4.0 The FIRST PARTY shall hold the SECOND PARTY harmless and
free from liability for any and all claims arising from or by any
reason of the deliberate act of negligence of the student. Neither
shall liability be attached to the SECOND PARTY, its officers,
employees, agents and representative for the death or bodily
injuries sustained by any practicum students for the FIRST PARTY in
consequence of accidents of the deliberate act of negligence of
third parties and or strangers.
5.0 The FIRST PARTY and/or the student trainee concerned shall
be liable for any loss or damage sustained by the equipment or
property and injuries or losses by employees and officers of the
SECOND PARTY caused by the deliberate act of negligence of the
student.
6.0 The SECOND PARTY may impose disciplinary action and deserves
a right to dismiss the trainee who fails to comply the rules and
regulations set by the SECOND PARTY after fact finding
investigation had been conducted and consultation with the FIRST
PARTY.
7.0 The SECOND PARTY will evaluate the performance of the
trainee and will give a certificate of completion at the end of the
training period.
8.0 This Memorandum of Agreement is valid from
________________________ until _____________________.
IN WITNESS WHEREOF, the parties have hereunto set their hands
this _____________ day of ________________ in ___________________,
Cebu, Philippines.
___________________________________
______________________________ OJT Chairman/CoordinatorCompany
Representative
Cebu Technological University -
________________________________________________________
First PartySecond Party
Res. Cert. No._________________________Res. Cert. No.
____________________________
Date Issued ___________________________Date Issued
____________________________
Place Issued: ___________________________Place Issued:
___________________________
Signed in the presence of:
______________________________________________________________________SCHOOL
RepresentativeINDUSTRY Representative
REPUBLIC OF THE PHILIPPINESCITY OF CEBUS.S
BEFORE ME, this _________________ day of ________________at
___________________, Philippines, personally appeared the above
stated persons and they acknowledged to me that the same is their
own free and voluntarily act and deed.
WITNESS MY HAND AND SEAL on the date and in the place first
above written.
Doc NO. _________________________
Page No. ________________________
Book No. ________________________REPUBLIC OF THE PHILIPPINESCebu
TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, CebuOJT Form
7BOctober 2012Revision: 0Page 1 of 2
url: http://www.ctu.ph/tuburan email: [email protected]
INDUSTRY IMMERSION PERFORMANCE EVALUATION FORM
Trainee: Remar CurachaCourse and Major: BSICT 4Training
Period:
Instructions: This evaluation form is to be accomplished by the
immediate supervisor of the trainee and to be returned to the
Industry Immersion chairman. Circle the rating that describes the
trainee most accurately. Get the sum of the value for all responses
and record in the total score section. To get the grade equivalent
refer to the Table on Numerical Rating on the next sheet.
ProductivityCooperation1 Fails to do an adequate job1
Uncooperative, antagonistic2 Does just enough to get by2 Cooperates
reluctantly3 Maintains constant level of performance3 Cooperates
willingly when asked4 Very industrious, does more than required4
Cooperates eagerly and cheerfully5 Superior work production record5
Always cooperates eagerly and cheerfully
Ability to Follow InstructionsAbility to Get Along with People1
Unable to follow instructions01 Frequently rude and unfriendly2
Needs repeated detailed instructions 2 Has some difficulty working
with others3 Follows most instructions without difficulty 3 Usually
gets along well with others4 Follows all instructions without
difficulty 4 Is courteous and tactful with other people5 Uses
initiative in interpreting and following 5 Exceptionally well
accepted by peers and instructions supervisors
InitiativeAttendance1 Always attempts to avoid work1 Often
absent without good excuse2 Sometimes attempts to avoid work2
Frequently late3 Does assigned jobs willingly3 Usually present and
on time4 Does more than the assigned jobs willingly4 Very prompt
and regular in attendance5 Shows resourcefulness in going beyond
the5 Always prompt and regular, and willing to assigned jobs work
overtime
Quality of workAppearance1 Does almost no acceptable work1
Untidy or inappropriately groomed2 Does less than require amount of
satisfactory2 Sometimes neglectful of appearance work 3 Does normal
amount of acceptable work3 Satisfactory appearance4 Does more than
the required amount of neat,4 Careful about personal
appearanceaccurate work5 Shows special attitude for doing neat,
accurate5 Exceptionally neat and appropriately work beyond required
amountgroomed
DependabilityCompetencies1 Unreliable1 Can hardly identify tools
and equipment2 Sometimes fails in obligations2 Has difficulty
manipulating tools and3 Meets obligations under supervision
equipment4 Meets obligations under very little supervision3 Can
properly handle supplies, tools and5 Meets obligations without
supervision equipment4 Shows competencies in the proper use of
tools and equipment in the assigned tasks5 Has expertise in
manipulating tools and equipment in the performance of certain
operation
TOTAL SCORE: ________GRADE EQUIVALENT:_________ (please refer to
the table on numerical rating and equivalent point grades
Page 2 of 2Describe the student-trainees areas of strengths:
Describe the student-trainees areas that need improvement:
Supervisors Signature
Position
Supervisors Printed Name
Date
Name of Cooperating Agency
Address
Table on Numerical Rating with Equivalent Point Grades (Student
Handbook p.26)
Total ScoreEQUIVALENT SCALETotal ScoreEQUIVALENT SCALETotal
ScoreEQUIVALENT SCALETotal ScoreEQUIVALENT SCALE
501.0372.2243.1113.8
491.1362.3233.1103.8
481.2352.4223.294.1
471.3342.4213.284.1
461.4332.5203.274.4
451.5322.6193.364.4
441.6312.6183.354.4
431.7302.7173.444.7
421.8292.8163.434.7
411.9282.8153.425.0
402.0272.9143.515.0
392.1263.0133.505.0
382.2253.0123.8
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, CebuOJT Form 7COctober 2012Revision: 0Page 1 of
2
url: http://www.ctu.ph/tuburan email: [email protected]
OJT PERFORMANCE EVALUATION FORM(for BSFi, BSIT and
Engineering)
Student: Remar Curacha Major: BSICT 4Training Period:
Instructions: This report is to be completed by the immediate
supervisor of the OJT and to be returned to the OJT coordinator. In
the space at the left, encircle the rating that describes the OJT
most accurately. Total the value for all responses and record in
the Total Scores section.
Cooperation12 Uncooperative, antagonistic34 Cooperates
reluctantly56 Cooperates willingly when asked78 Cooperates eagerly
and cheerfully9 10 Always cooperates eagerly and cheerfullyAbility
to Get Along with People12 Frequently rude and unfriendly34 Has
some difficulty working with others56 Usually gets along well with
people78 Is courteous and tactful with people9 10 Exceptionally
well accepted by peers and supervisorsAttendance1 2 Often absent
without good excuse34 Frequently late56 Usually present and on
time78 Very prompt and regular in attendance9 10 Always prompt and
regular, volunteers for overtime when askedAppearance1 2 Untidy or
inappropriately groomed3 4 Sometimes neglected of appearance56
Satisfactory appearance78 Careful about personal appearance9 10
Exceptionally neat, and appropriately groomed
Overall Performance 1 2 Unsatisfactory3 4 Below average5 6
Average7 8 Very good9 10 Outstanding
Productivity1 2 Fails to do an adequate job3 4 Does just enough
to get by5 6 Maintains constant level of performance7 8 Very
industrious, does more than required9 10 Superior work production
recordAbility to Follow Instructions1 2 Unable to follow
instructions3 4 Needs repeated detailed instructions5 6 Follows
most Instructions without difficulty7 8 Follows instructions with
no difficulty 9 10 Uses initiative in interpreting and following
instructionsInitiative1 2 Always attempts to avoid work3 4
Sometimes attempts to avoid work5 6 Does assigned job willingly78
Does more than assigned job willingly9 10 Shows resourcefulness in
going beyond assigned job.Quality of Work1 2 Does almost no
acceptable work3 4 Does less than required amount ofsatisfactory
work5 6 Does normal amount of acceptable work 7 8 Does more than
required amount of neat, accurate work9 10 Shows special attitude
for doing neat,accurate work beyond required amount Dependability12
Unreliable34 Sometimes .fails in obligations56 Meets obligations
under supervision78 Meets obligations under very littlesupervision9
10 Meets obligations without supervision
TOTAL SCORE:________ GRADE EQUIVALENT ___________ (please refer
to next page)______________________________________OJT Supervisor
(Printed Name & Signature)
Page 2 of 2Describe the student-trainees areas of strengths:
Describe the student-trainees areas that need improvement:
OJT Supervisors Printed Name
Position
OJT Supervisors Signature
Date
Cooperating Agency
Address
TABLE ON NUMERICAL RATING WITH EQUIVALENT POINT GRADES
SCOREGRADE7-POINTSCALESCOREGRADE7-POINTSCALE
98-100951.049-52822.3
95-97941.145-48812.4
92-94931.241-44802.5
89-91921.337-40792.6
85-88911.433-36782.7
81-84901.529-32772.8
77-80891.625-28762.9
73-76881.721-24753.0
69-72871.817-20743.1
65-68861.912-16733.2
61-64852.08-11723.3
57-60842.14-7713.4
53-56832.20-3703.5
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 7COctober 2012Revision: 0
Telephone / Fax No. (032) 463-9313
CRITERIA IN THE SELECTION OF TRAINING PROVIDER(Industrial
Technology and Engineering)
This instrument will be used together data in order to determine
the capability and capacity of the training provider in extending
training to our On-the-Job training Students in terms of different
factors as outlined below:
TO THE TRAINING PROVIDER:
Your opinion is sought in order for the College to
determine/assess the capability and capacity of the Training
Provider in extending actual exposure of the Student Trainee/s in
relation to their area of specialization with a hope that this can
enhance their stock knowledge acquired during the whole duration of
their study. Your sincere and honest answer is humbly
requested.
Thank you.
Instructions:
1. Read each statement below.2. Please check the appropriate
answer in the different item below.
_____________________________________Name of Cooperating
Industry
AREAYESNO
1.SEC Registered./ Has business permit
2.Capable of giving necessary training
3.The job description / opportunities match with the needs of
the student-trainee
4.Appropriate working environment, equipment / facilities
in:
4.1 Bachelor of Science in Industrial Technology
4.1.1 Architectural Drafting Technology
4.1.2 Automotive Technology
4.1.3 Civil Technology
4.1.4 Computer Technology
4.1.5 Cosmetology
4.1.6 Electrical Technology
4.1.7 Electronics Technology
4.1.8 Food Preparation Technology
4.1.9 Foundry Technology
4.1.10 Furniture and Cabinet-making Technology
4.1.11 Garment Technology
4.1.12 Mechanical Technology
4.1.13 Plant Power Technology
4.1.14 Refrigeration &Air- conditioning Technology
4.1.15 Welding and Fabrication Technology
4.2 BS in Information and Communication Technology
4. 3 Bachelor of Science in Mechatronics
4.4 Bachelor of Science in Graphics and Design
4.5. Bachelor of Science in Electronics Engineering
4.6. Bachelor of Science in Civil Engineering
4.7. Bachelor of Science in Electrical Engineering
4.8. Bachelor of Science in Industrial Engineering
4.9. Bachelor of Science in Mechanical Engineering
Assessed by:
__________________________________________________________Printed
Name & Signature Designation
Remarks:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
PART II. OJT JOURNAL CONTENTS & FORMATGUIDE IN ACCOMPLISHING
THE OJT JOURNALThe following are the suggested parts of the OJT
Journal:1. Title Page2. Approval Sheet3. Acknowledgement4. Table of
Contents5. Introduction5.1. Name of Company 5.2.History5.2.1.
Company Profile5.2.2. Organizational Structure /Chart5.2.3.
Duties/Functions of On-the-Job Trainee6. Body6.1. Summary of
Monthly Activities6.2. Learning in Different Training Areas7.
Summary/Conclusion 7.1Things learned during the OJT8.
Recommendation8.1. Overall suggestions/ comments8.1.1. Potential of
company as a Cooperating Industry8.1.2. Availability and
appropriateness of facilities, equipment and machinery8.1.3.
Company personnel cooperation8.2. Duration of training (too tong or
too short)8.3. Proposed revisions for the improvement of the
training program8.4. Advise to future OJT's to the company or to
other companies in general.9. Appendices9.1. Pictorials in training
areas9.2. Other documents9.2.1 Certificate of completion (stating
no. of hours rendered)9.2.2. Performance rating from the
company9.2.3. Accomplished evaluation form of OJT sessions9.2.4.
Accomplished evaluation form of OJT experience9.2.5. resume of OJT
(for employment assistance purpose
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS: Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] / Fax No. (032) 463-9313
ON THE JOB TRAINING
CONVERGYSName of Cooperating Industry
Jose Maria del Mar St, Asiatown I.T Park, Lahug, Cebu City
6000Address of Cooperating Industry
A JournalSubmitted to theOJT ChairmanCebu Technological
University
TUBURAN CAMPUSCampus / CollegeCebu, Philippines
By
REMAR D.
CURACHA__________________________________________________________
Course & Major: BSICT-IV Program: DAY
____________________________Date Submitted
APPROVAL SHEET
A journal of ON THE JOBTRAINING: CONVERGYS CEBU, i2 Bldg.
Asiatown IT PARK Lahug, Cebu City prepared and submitted by Remar
Curacha in partial fulfillment of the requirements for BACHELOR OF
SCIENCE IN INDUSTRIAL TECHNOLOGY major in COMPUTER TECHNOLOGY has
been examined for acceptance and approval.
JOURNAL COMMITTEE
_________________________________________________________ OJT
Adviser / Area Coordinator OJT Chairman
____________________________________________________________________________
Approved by the Committee with a grade of _______________
Accepted and approved in partial fulfillment of the requirement
for the < Degree> _____________________________________.
______________________________________ OJT Chairman
_______________________ DateACKNOWLEDGEMENTS
You need to be aware of what others are doing, applaud their
efforts, acknowledge their successes, and encourage them in their
pursuits. When we all help one another, everybody wins. First and
foremost, I want to give my extreme thanks to my Almighty Father
who always guides me all throughout the way and always gave me
strength to accomplish my everyday duty which led this OJT journey
possible. Thank You so much Lord God for the everyday salary called
life. Secondly, I want to extend my heartedly gratitude to my
supportive family who have been my source of inspiration, whose
career and passion is to cheer and lift me up in many different
ways, whose passion is to support me whatever my decisions are as
long as it can contribute a moral result in my studies and in
myself as well and never forgets to tap my back every time I did a
good job. Of course to my main, my Mama Lenie and Papa Nick2x who
stayed at my side from beginning to end when I started to face the
real world and whom I know that are and always be proud of what
their princess has through. Thirdly, I want to express my greatest
appreciation to my adviser, Engr. Naomi A. Bajao for motivating me
and pushing me to take advantage of the opportunity that has
knocked on my door and for being there whenever I needed advices
and reassurance as well as her overall positivity throughout. She
always motivates us and encourages us to do things on our own,
always stimulates us to stand on our own feet and to prove to
others that we are worthy in every way. I would also like to
outspread my gratefulness to SLL International Cables Specialist
and of course to Convergys for giving me this rare opportunity that
made me a better and improved individual. Having this kind of
opportunity is very unusual that is why I am and will always be
very pleased because I was able to belong to the people who were
able to take advantage of this prospect as well. To Alicia Towers
and Residences, thank you also for letting us stay in a very comfy
room with air conditioner and Wi-Fi for four months. Of course, I
wont end this part without acknowledging and recognizing the
existence of my colleaguesthe wave60, who have been my second
family, my siblings and my partners in making this experience an
inspiring, fulfilling, exciting and most of all, fun. Because of
them, I became responsible and mature enough in making decisions.
They stand as my elder sisters who gave advices when I was about to
do erroneous actions. They even reprimand me like their baby sister
whenever they dont like the way I actwhich is the best thing about
them. Basically, for four months of being together, residing in one
apartment, we had a solid bond of relationship that even an
assassin cannot destroy. They truly made my OJT journey a memorable
and extraordinary. And yes, this journey would not be possible
without the leadership and support of our awesome team leader and
amazing SMEs who never gave up on us even though we mostly had a
failing scorecard, who did everything that they can in order to
help us out and turn this experience into achievement, who stayed
with us through ups and downs and believed in our capability in
facing a new challenges in our lives. They always convey that they
are very proud and they are grateful as well because they belong to
our team. On that ride to the real world, I never forgot to capture
a lot of random photographs because I believe that every happy
moments should be documented and should never be forgotten.
TABLE OF CONTENTS
INTRODUCTION
SUMMARY / CONCLUSION
RECOMMENDATION
APPENDICES
PICTORIALS
3 PICTURES1. OUTSIDE WITH COMPANYS NAME2. INSIDE WITH EMPLOYEES
IN THE COMPANY3. INSIDE ON THE SITE OF ACTION
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Remar D. Curacha
Course Year & Major :BSICT 4From: May 13, 2014To : May 31,
2014
Cooperating Industry :Convergys Corporation|Inclusive Date:
Department Assigned :Technical Support Dept.
Summary of Activities: Learning /Insights:
Encoding reports and materials Phone calls with the installers
Call through with the subscribers
May 13, 2014 when I first started to step into the world of
reality. I really had a blank space that day like no idea at all
even a scenario of how working in an office looks like. Good thing
because I had this officemate whom I knew a little because we are
living in the same Municipality. I had this what-to-do-today face
as well because I dont have any idea what my job will be. So I
asked my colleague and my supervisor as well if what are the works
or the tasks they commonly do. So they gave me something to do that
was same to what theyre doing as well. First day of my On-The-Job
Training was good, so far! I did encoding of reports from different
areas with different orders. Encoding the materials and the modem
that were used. And I got some knowledge at the end of the day. On
the second day, I could feel that the pressure has just taking
place. I took a phone call for the first time with the installers
for the closing of their reports and first time as well to have a
call through with the subscribers. It was great yes but I felt
nervous in the first place. And by the way, I was still at SLL
International Cables Specialists throughout my first five months.
On the following days up until the end of the month, I was still on
the process of learning and constructing rapport with my
colleagues.
Prepared by:
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Name
CA Remarks:
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OJT Chairman/Supervisor Remarks:
______________________________ Signature Over Printed Name
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Remar D. Curacha
Course Year & Major :BSICT 4From: June 1, 2014To : June 30,
2014
Cooperating Industry :SLL Intl Cables Specialist Inclusive
Date:
Department Assigned :MSI Department
Summary of Activities: Learning /Insights:
Encoding reports, materials and modem used Phone calls with the
installers Call through with the subscribers Closing of Service
Orders My second month of training was kind of exciting. Still
encoding of reports and taking calls with the installers and
subscribers but that time was a bit different. One of my
officemates taught me how to close a service orders and told me
that I should be very careful in every details to be encoded
because that is the very complicated thing in line with the job
because once the service order is already closed then suddenly, the
subscriber decided to cancel their order then you will be obliged
to pay thirty thousand for the replenishment of the service order
that has been closed. That is the purpose of having a call though
with the subscriber, to confirm if their internet connection and
telephone line are working already and are ready for closing. So I
was like, Should I? Or I should not. But since I wanted to have a
challenging job, I took the opportunity with open arms and did what
was being told. And I was really defied, indeed! But the good thing
was, I did not fail.
Prepared by:
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CA Remarks:
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OJT Chairman/Supervisor Remarks:
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REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Remar D. Curacha
Course Year & Major :BSICT 4From: July 1, 2014To : July 31,
2014
Cooperating Industry :SLL Intl Cables Specialist Inclusive
Date:
Department Assigned :MSI Department
Summary of Activities: Learning /Insights:
Encoding Phone calls As usual, I did encoding of reports the
whole morning. After Ive finished all the reports, I focused with
the phone calls and guess what? I had my first phone call with a
foreign man that day. I was really mesmerized and got tongue-tied.
I cannot even open my mouth. But the good thing is, he can
understand a little vernacular language. Later on, I got a call
from the installer for the closing of application of the subscriber
and as tradition in the workplace, a call through will then follow.
So when I dialed the telephone, someone picked it up and started to
talk with a very dark voice in an American accent and I was like
Again? with a big question mark because basically, I am not used to
talk to a person in an English language because I find it awkward
especially if I have a colleague sitting beside me. So that day was
considered as an English Day, indeed!
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OJT Chairman/Supervisor Remarks:
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REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Remar D. Curacha
Course Year & Major :BSICT 4From: August 1, 2014To : August
31, 2014
Cooperating Industry :SLL Intl Cables Specialist Inclusive
Date:
Department Assigned :Project Support
Summary of Activities: Learning /Insights:
Transferred to another department Meeting with the General
Manager Encoding Scanning Ive heard from our Project Manager that I
will be transferring to another department, Project support team to
be specific which was handled by the General Manager. That
broadcast triggered a changes and a bit stress to me because my
previous manager told me that I will be under the management of Sir
Roger Galamay who is the general manager of the company. I felt
better when I saw my co-OJT at the coffee shop because we will be
isolated in one team. On the following day which was my first day
as a member of the team, I was terrified because the General
manager always calls up for a meeting and constantly asking for an
update of the project and requires us to explore and go beyond
broad things not just only paperwork all the time. And since I was
new at that meet up thingy, what I did all the time was just
observing them since I dont have any idea yet what were the
discussion all about. On my second session to this team, Miss Mayet
who was my handler, my instructor and my mentor as well taught me
about her function in line with her position and shared her
knowledge about billing. The good thing is that, I can easily adapt
and catch up some of the things she taught. After then, it turned
out to be my duty to do the billing thingy. It was okay tho but
then, it turned out to be stressful as what Ive expected. But at
least, Ive learned something new and by the time that the General
Manager calls up for a meeting again, I would have some knowledge
to share.
Prepared by:
__________________________________Student Signature Over Printed
Name
CA Remarks:
______________________________ Signature Over Printed Name
OJT Chairman/Supervisor Remarks:
______________________________ Signature Over Printed Name
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Patriz A. Brigoli
Course Year & Major :BSICT 4From: Sept. 1, 2014To : Sept.
30, 2014
Cooperating Industry :SLL Intl Cables Specialist Inclusive
Date:
Department Assigned :Project Support
Summary of Activities: Learning /Insights:
Encoding of Daily Activity Report Phone calls Scanning Billing
CADING I was tasked to encode the daily activity of the project
support team. Of course, for me to be able to distinguish what they
were doing I need to call them and asked which site they were they
and what were the activities they were doing. At the same time, I
also did scanning and photocopying their daily activities and as
usual, the general manager calls up for a meeting again to ask for
an update and what were the improvements of the project. Also, he
wants us to try something broad. I had this officemate and a friend
of mine and he is an OJT as well who were very good in AutoCad so I
asked him to teach me. I practiced the basics with his assistance.
Good thing I can easily catch up the basic steps and
procedures.
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OJT Chairman/Supervisor Remarks:
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REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Patriz A. Brigoli
Course Year & Major :BSICT 4From: October 1, 2014To :
October 31, 2014
Cooperating Industry :CONVERGYS Inclusive Date:
Department Assigned :Retail Dept. / Customer Service Rep.
Summary of Activities: Learning /Insights:
Orientation Entrance Exam Training at School Mock-Calls
Interview Our school calls up for a meeting to all OJTs because one
of the prominent companies in Cebu offered an opportunity to all
the interns to render half of the mandatory time in their
establishment. On the following day, one of the companys
representative went to our school to conduct an orientation for us
to have an overview regarding with the flow of our duties and
responsibilities and discussed the dos and donts and what would be
our job as well. On the next day, another company representative
came. She conducted an examination for us to be identified that
will belong to that particular account and to another account as
well. I may not able to reach the passing score but I was still
thankful because I belong to the retail department which was easier
than the other account. On the following week, we had a ten days
training at school which was handled by Renville Jay Cabrillosour
trainer. He was also from Convergys who was assigned to work
off-site. Better enough as when the training started, we were able
to gain information and had an idea or a scenario in line with the
job that we will be facing. That was the time we distinguished that
we will be engaging calls with a foreign people. I felt
enthusiastic and nervous at the same time. Included in our training
were our mock calls in which we can practice on composing our
thoughts and constructing our statements to be delivered to the
customers. We had three graded mock calls and good thing because I
was able to sustain in passing the three graded mock calls. On the
last day of our training were our graduation and the announcement
of the names of the interns who passed the training and will go
through the internship in Convergys. Of course we were nervous at
that very moment because we want all of us to pass. So by the time
it was formally announced, I was really like Achievement it is.
Guess what? All of us passed and will take advantage of the
opportunity that was offered. So the phone interview followed the
next day. And I was really and will always be very thankful to God
because He did not left us hanging during the interview and all of
us passed the interview again. October 25th, 2014, we went to city
for our medical exam. On October 27th was the very first day of our
training as a Customer Service Associates. We had mock calls and
passed once more.
Prepared by:
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Name
CA Remarks:
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OJT Chairman/Supervisor Remarks:
______________________________ Signature Over Printed Name
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Patriz A. Brigoli
Course Year & Major :BSICT 4From: November 1, 2014To :
November 30, 2014
Cooperating Industry :CONVERGYS Inclusive Date:
Department Assigned :Retail Dept. / Customer Service Rep.
Summary of Activities: Learning /Insights:
Taking Calls Training for Phase 2 Our training was done and we
were asked to take calls already with a real customer. I was not
ready to take calls on the first two weeks because I was scared
that I would not be able to answer their questions and give
resolutions to their problem. Lucky enough because we had our TL
and SMEs who were there every time we asked for assistance and who
always motivates us. As an intern, we had a scorecard that we need
to pass because it was their basis in rating us. We have to be very
careful as well in providing resolutions to the customers because
everything was monitored and recorder and everything were
evaluated. At the beginning of the week, one of the QAs would
listen to our calls to evaluate our score and for the Agents
Performance Feedback. They gave comments to agents of what went
well and suggestions of areas to improve on. And by the way, we
were still a Phase 1 on the first two weeks of the month which
means we only handle issues that we were trained for and transfer
contacts to another department if the issue is beyond our scope. On
the third week of the month, weve undergone training for Phase 2
which means most of the issues or concerns will be handled by us.
That was the time that I realized that Phase 1 was the easiest
among all because all we had to do is to transfer the call to the
department who were trained to handle the issue. So since, we were
already on Phase 2, we had to adjust again. Yes phase 2 is hard to
deal with if you are just new and you need to listen carefully with
their concern for you to be able to give a correct resolution that
will make the customers happy and satisfied. You need to learn a
strategy as well in delivering statements and sound confident so
that the customers will believe in you. So I applied some of the
techniques which was to think outside the boxoffer options if
possible and make an exception.
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Name
CA Remarks:
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OJT Chairman/Supervisor Remarks:
______________________________ Signature Over Printed Name
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Patriz A. Brigoli
Course Year & Major :BSICT 4From: December 1, 2014To :
December 31, 2014
Cooperating Industry :CONVERGYS Inclusive Date:
Department Assigned :Retail Dept. / Customer Service Rep.
Summary of Activities: Learning /Insights:
Taking calls Talking to a customer as usual but this time is a
bit different. The staff calls up for a meeting for all the TLs and
SMEs and agreed that every team will only have one SME. So that
means, we had to choose who among our two SMEs will remain. That
was not really an easy thing to do. Of course as a team, we did not
want one of them to leave because they became a parents to us as
days goes by and they always let us feel that we can do it and that
they were very proud of us and we already had a solid connection
with each other but we need to because that was their policy. Only
one SME left in our team but he never fail to do his job. He did
multi-tasking just to provide us the information we needed and to
think, we were 19 on the team versus 2 including our TL. They
always find ways just to help us when we had a hard time in dealing
with the customers. But of course, since we knew some techniques
already, we were able to handle the properly. Provided resolutions,
made exceptions without depending on their approval. All we did was
just to sound confidently even we dont know the answer, think
outside the box and offered options to the customers.
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CA Remarks:
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OJT Chairman/Supervisor Remarks:
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REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Patriz A. Brigoli
Course Year & Major :BSICT 4From: January 1, 2015To :
January 31, 2015
Cooperating Industry :CONVERGYS Inclusive Date:
Department Assigned :Retail Dept. / Customer Service Rep.
Summary of Activities: Learning /Insights:
Taking Calls It was my first time to celebrate Christmas and New
Year away from family because we need to take calls but we had to
deal with it because not all the time we will depend on our
families. Aside from that, TL did not leave us and also celebrated
the season with us. We just spent the holidays talking with the
customers. On the first place, I thought that talking to a real
customer was scary but I was wrong. In fact, talking to them was
fun especially if a customer is easy to deal with. Yes me
encountered an irate customers but we got used to it already and we
did not consider that as unusual because before we started taking
calls, our TL gave us a heads up that we can handle a call with an
irate customer and she also said that what we need to do is to
match the customers pace with a friendly tone or a tone that can
make them calm. And it is also better to give a sincere apology and
reassurance to the customer and build rapport immediately so that
they can forget that they were mad and really pissed off. And yes
it was very effective. Basically, it was a good thing because we
were able to apply that stratagem and handled the call as it should
be.
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Name
CA Remarks:
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OJT Chairman/Supervisor Remarks:
______________________________ Signature Over Printed Name
REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN
CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email:
[email protected] Form 6October 2012Revision: 0
DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT
Name of Student Trainee :Patriz A. Brigoli
Course Year & Major :BSICT 4From: February 1, 2015To :
February 16, 2015
Cooperating Industry :CONVERGYS Inclusive Date:
Department Assigned :Retail Dept. / Customer Service Rep.
Summary of Activities: Learning /Insights:
Taking Calls Weve heard from a reliable resource that this will
be the last month of our internship. I felt happy and sad at the
same time. Happy because I was able to finish this OJT journey well
and the next thing I know is that I will be graduating and will get
my diploma in front of the crowd. Sad as well because Im going to
miss the memories we had with my team. For four months, weve been
like siblings that shares with each other what we have, help one
another and provide counsels who are in need. But I know everything
happens for a reason. This is not the end but a beginning of our
journey. I am very pleased and thankful to all the people Ive dealt
with most especially my TL and SMEs, my team, my wave mates, to the
Almighty Father, to my ever supportive family and to the company
that gave us this rare opportunity to us interns that made us a
better individual.
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OJT Chairman/Supervisor Remarks:
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PART III.Readings....
I. Tips on Work Habits Success is a positive attitude. More
people are fired for a poor attitude than for all other reasons. Be
willing to meet new people, try new activities, and learn new
skills. Listen to instructions carefully; repeat them back to check
if you heard correctly; ask questions. Don't be afraid to ask for
advice or training and thank everyone who helps you. Ask questions!
It is better to ask than to make a mistake because you were afraid
to ask. Report any mistakes to your immediate supervisor; use the
mistake as a learning experience. Be able to take criticism; see it
as an opportunity to learn something new. Dress appropriately; ask
about the dress code. Arrive early and work until your shift is
over. When you're on the job, work on the job. If you must be late
or absent, phone your supervisor. Miss work for emergencies only.
Except for emergencies, don't make personal phone calls and don't
entertain visitors from your personal life at your work site, Keep
most personal problems at home, but confide in your supervisor if
you can't keep a problem from affecting your work or your demeanor.
Keep your work area neat. Don't just quit. Talk with your
supervisor about any discomfort you may be having and try to find a
solution.
Personal Traits an Employer Seeks
Learns quicklyWorks without constant supervisionPuts in a good
day's workHas self-confidenceHas warmth and sense of humor Displays
mature behaviorIs wilting to be flexibleHas integrity and
ethics
Why People Are Dismissed
Unable to get along with othersIs dishonestIs poorly dressed or
groomedHas too many days absent or late Work is too Slow or
inaccurate Will not follow ordersAbuses alcohol or drugsDoes not
follow safety rulesBreaks are too frequent or too long
www.career.iupui.edu/workhabits.htrn
II. Seven Qualities of High AchieversWhat makes a person a high
achiever in life?Anthony Robbins writes that there at e seven
characteristics that make a person rise to his potentials: Passion.
These people have discovered a consumption reason and purpose that
drives them to do and grow. There is no greatness without ta
passion to be great, whether to be an athlete or a scientist.
Belief. Our beliefs about what we are and what we can be will
determine what we will be. Narrow worldviews can limit our
capacities, whereas belief in what, are possible opens the
opportunity for accomplishing them. Strategy. A way of organizing
resources. It is also important knowing what to learn whom to meet,
and what to do. Clarity of Values. Values are specific belief
systems about what is right or wrong for our lives. They are
judgments about what makes life worth living. Clarity of values and
principles is one of the most important keys to achieving
excellence. Energy. People who may know what to do and how to do
it, but may not have the vitality to pursue it, will not be able to
achieve their dreams. This vitality is not only physical but also
mental and spiritual. Bonding power. Successful people have the
ability to connect and have rapport with people.
Mastery of Communication. The way we communicate with others and
with ourselves will develop the quality of our lives. One must be
able to communicate one's visions and missions.
- Courtesy of Peace Ideas,A Quarterly Publication of the Peace
Center, Theosophical Society in the Philippines
III. Characteristics of the Ethical Office Professional
A.) Makes Ethical DecisionsAsk yourself these questions:1.) If
my actions appeared in the newspaper, would I feel okay about
everyone reading what occurred?2.) Is what I anticipate doing
legal?3.) Could I proudly tell my spouse, my parents, or my
children about my actions?4.) Will I be proud of my actions one
day, one week, and one year from the present?5.) Do my actions fit
with who I think I am?
B.) Supports Ethical BehaviorWhenever you, as an office
professional, encounter someone whose words or deeds indicate that
the person does not respond to an ethical organization, take a
stand.C.) Refuses to Engage in Negative Office PoliticsD.) Accepts
Constructive CriticismKeep an open mind; realize that you have much
to learn and that all of us make mistakes.E.) Observes Office
HoursGet to work in sufficient time in order to begin work on
time.F.) Accepts ResponsibilitiesHe or she performs these tasks to
the best of his or her ability.G.) Maintains Honesty and
IntegrityThe ethical employee understands that supplies and
equipment belong to the company1.) Company supplies (such as pen,
pencils, paper clips, disks, and paper) are never taken f or
personal use.2.) Company equipment (such as computers) remains on
company property unless express permission is granted for business
use at home.3.) Personal mail remains personal; company stationery
and postage are not used.4.) Personal telephone calls (local calls)
are kept to a minimum; personal long distance calls are not made on
company time and at company expense.5.) Software is the property of
the company; it is not copied or taken home for personal use.6.)
Office copiers are used for the business of the company; personal
copies are not made.
H) Respects PrivacyConfidentiality is crucial in a business, and
the ethical employee understands and upholds this concept.I) Is
Open to ChangeHe or she understands that technology and global
competitiveness require constant change.J.) Is LoyalThe ethical
employee is loyal to the company but not in an unquestioning
sense.K.) Keeps the FaithThe ethical employee keeps the faith. The
employee understands that changing behaviors is slow but that the
commitment to ethics must be upheld even when the organization
seems to be mired in behaviors that do not support the stated
ethical
policies._______________________________________________________________________
IV. 5 S Approach for Productivity and Quality ImprovementWhat is
5S?"5S" stands for 5 Japanese words all starting with S. But, in
the Philippines, someone translated these Japanese words into 5
English words also starting with S. Therefore, it is not necessary
to remember 5 S in Japanese. What is important is to understand
what it means and practice it rather than just memorizing the
words.
Japanese
SEIRI
SEITON
SEISO
SEIKETSU
SHITSUKE
English
SORT
SYSTEMATIZE
SWEEP
SANITIZE
SELF-DISCIPLINE
Brief Explanation
Take out unnecessary items and dispose
Arrange necessary items in good order for use
Clean your work place
Maintain high standard of house keeping
Do things spontaneously without being told or ordered
V. Principles from "How to Win Friends and Influence
People",
* Become a friendlier Person1. Don't criticize, condemn or
complain.2. Give honest, sincere appreciation.3. Arouse in the
other person an eager want.4. Become genuinely interested in other
people.5. Smile.6. Remember that a person's name is to him or her
Sweetest and most important sound in any language.7. Be good
listener. Encourage others to talk about them.8. Talk in terms of
the other person's interests.9. Make the other person feel
important - and do it sincerely. * Win your people to your way of
thinking1. The only way to get the best of an argument is to avoid
it.2. Show respect for the other person's opinions.3. If you are
wrong, admit it quickly and emphatically.4. Begin in a friendly
way.5. Get the other person saying "Yes, Yes" immediately.6. Let
the other person feel that the idea is his or hers.
7. Let the other person do a great deal of the talking.8. Try
honestly to see things from the other person's point of view.9.
Appeal to the nobler motives.10. Be sympathetic with the other
person's ideas and desires.11. Dramatize your ideas.12. Throw down
a challenge.VI. Tips for Writing an Application Letter
Application or Cover Letter
The purpose of this letter is to get your enclosed resume read
and to generate interviews. Use this type of letter in response to
specific job advertisements and vacancy announcements. Your
strategy is to demonstrate that your qualifications fit the
requirements of the position. Study the position description
carefully and decide on one or more themes - education, experience,
interests, responsibility, etc. - that show persuasively how well
you fit the position. Link major job dimensions with you related
past performances and experience.
Template: cover letter
Mailing Address > Contact Number > E-mail Address >
Today's date
Your addressees name Professional titleOrganization nameMailing
address
Dear Mr. (or Ms.) Last name,
- Start your letter with a grabber-a statement that establishes
a connection with your reader, a, probing question, or a quotable
quote, briefly say what job you are applying for.
The mid-section of your letter should be one or two short
paragraphs that make relevant points about your qualifications. You
should not summarize your resume. You may incorporate a column or
bullet point format here.
Your last paragraph should initiate action by explaining what
you will do next. (e.g., call the employer) or investigate the
reader to contact you to set up an interview. Close by saying
"thank you".
Sincerely yours,Your handwritten signature
Your name
Enclosure: resume
How to Prepare an Effective Resume
1. Resume EssentialsBefore you write, take time to do
self-assessment on paper.
2. The Content of your ResumeName, address, telephone number,
e-mail addressAll your contact information should go at the top of
your resume.-Avoid nicknames.-Use a permanent address. Use your
parents' address, a friend's address, or the address you plan to
use after graduation.-Use a permanent telephone number and include
the area code. If you have an answering machine, record a neutral
greeting.-Add your e-mail address. Many employers will find it
useful. (Note: choose an e-mail address that sounds
professional.)-Include your website address only if the web page
reflects your professional ambitions.
3. Objective or SummaryAn objective tells potential employers
the sort of work you're hoping to do. -Be specific about the job
you want.-Tailor your objective to each employer you target every
job you seek.
4. EducationNew graduates without a lot of work experience
should list their educational information first. Alumni can list it
after the work experience section. -Your most recent educational
information is listed first.-Include your degree (MIT, BSEE, BSME),
major, institution attended, minor/ concentration.-Add your grade
point average (GPA) if it is high-Mention academic honors'
5. Work ExperienceBriefly give the employer an overview of work
that has taught you skills. Use action words to describe your
duties. Include your work experience in reverse chronological order
that is, put your last job first and work backward to your first,
relevant job.Include:Title of positionName of organizationLocation
of work (town, city)Dates of employmentDescribe your work
responsibilities with emphasis on specific skills and
achievements.
6. Other InformationA staff member at your career services
office can advise you on other information to add to your resume.
You may want to add: -Key or special skills or
competencies-Leadership experience in volunteer
organizations-Participation in sports-References7. ReferencesAsk
people if they are willing to serve as references before you give
their names to a potential employer. Do not include your reference
information on your resume. You may note at the bottom of your
resume: "References furnished on request."8. Resume Check-upYou've
written your resume. It's time to have it reviewed and critiqued by
a career (or counselor. You can also take the following steps to
ensure quality:Content:-Run a spell check on your resume.-Get a
friend (an English major would do nicely) to do, a grammar
review.-Ask another friend to proofread. The more people who see
your resume, the more likely that misspelled words and awkward
phrases will be seen (and corrected).VIII, Interviewing
TipsPre-Interview Don't insist on making your interview at a time
inconvenient for the interviewer. If you are told just to drop by,
ask for a good time frame. Don't drop in during the lunch hour or
too close to closing. Think ahead about your skills that are
related to the job and be prepared to discuss them. Think about
ahead about your realistic job needs and be prepared to ask
question related to having those expectations met. Pay and time off
should be last on the agenda. Know the title and all other
available details about the job for which you are applying. Lenin
something about, the company, agency, institution, or department
before the interview. Dress conservatively. Don't let distractions
such as inappropriate grooming or gum-chewing give a bad impression
of you. Remind yourself to maintain good posture standing and
sitting. Don't wear perfume; dont smoke just before or during the
interview. Have your identity card with you. Know your phone number
and an alternate phone number. An email address is helpful. Get to
the interview a few minutes early. Make sure you know how to get
there and allow .plenty of time. If necessary, call the
receptionist for directions. Go to the interview alone.The
Interview
As soon as you are in sight of the building where you will be
interviewed, consider yourself on the interview. Use the
interviewer's last name. If you don't know whether the interview is
Miss, Mrs., Dr., etc., ask the receptionist. The receptionist
should be treated with courtesy also and could be addressed as Mr.
or Ms. unless a nameplate indicates otherwise. Shake hands if
offered; make eye contact and use a firm handshake, but don't crush
bones! Once in the interviewer's office, don't sit down until asked
to do so. If offered anything to eat or drink, it is better to
decline the offer with a "No thanks." Let the interviewer do most
of the talking. Try to sound enthusiastic; 'smile. When you have
the opportunity, tell the interviewer why you are interested in the
job. Show that you know something about the organization's purpose.
Show a willingness to explore new areas and learn new skills, but
don't say "I'll take anything." Be confident but realistic about
what you actually can do and want to do. Don't watch your watch,
but don't try to prolong the interview or hang around afterward.
Don't tell a prospective employer about the turndowns you've had
and don't speak negatively about past employers. Don't act
disgruntled if you are asked to take employment tests. Don't fiddle
with objects (pens/pencils/paperclips); keep your hands off the
interviewers' desk. If the interviewer doesn't ask everything you'd
like him/her to know about you, offer the information when you have
the opportunity to speak. At the end of the interview, ask for the
next step. Should you call and when? Or will you be called and when
might you expect to hear? Thank the interviewer for seeing you.
Thank the receptionist for being helpful. Go directly home and
write a lank-you note to the interviewer.
IX. OJT Precautionary MeasuresPrecautionary measures refer to
the behavior of the student that would not bring disgrace or
dishonor to himself/herself, to the College and to the recommending
person while undergoing, On-the-Job Training.Every on-the-job
trainee is enjoined to observe the following precautionary
measures:1. Do not operate any equipment unless authorized by your
supervisor and/orunless you are confident on your competence to
operate such equipment.2. If given full authority and discretion to
operate equipment or manage an operation, work within the bounds of
your responsibility.3. Secure permission/approval from the OJT
coordinator if you want to transfer to another company, through a
written request stating your reasons for such transfer.4. Do not
bring any company property to your residence unless authorized.5.
Never report for duty under the influence of liquor.6. Observe
strictly the provisions of the Student Handbook and Company Policy
Handbook/Company culture.7. Observe company policies by heart.8.
Refrain from off-duty socialization with superiors, unless
work-related.9. Students demonstrating incapability to perform the
standard expectations of a competency may be assigned for OJT at
the College Laboratory, for close monitoring by the OJT
coordinator.10. Early enrolment for off shall he allowed in order
to cater to the industry demands.11. For International Practicum:
Shop Teachers or Teacher-in-Charge shall be vested with authority
and prerogative to recommend a student for OJT, in specific cases,
whenever necessary.
Reference: Inputs during the meeting last September 13, 2007,
participated by the ff:
Dr.Cecilio S. BagaProf. Ma. Gypsy A. BoholProf. Segundino G.
CuadraMrs. Josephine A. VillaProf. Edgar A. SolanaMrs. Nona Fe Y.
EstolasProf. Marde T. PonceMrs. Felicidad C. HiramisProf. Nena S.
Calunsag
Additional inputs / changes during the seminar workshop on
Guidance / OJT / Practice Teaching Manual last January 13 14, 2011,
participated by the ff.:
Maria Gypsy A. BohotCheneta Kenny P. CalvoQuemada Y.
PedroAurelia G. ManingoDanny Cris M. BacatLindley S. SaladagaTracy
R.LaylonRonald M.RamirezAdeline P. dela Cruz Andrea A. Katildo