Top Banner
REPUBLIC OF THE PHILIPPINES CEBU TECHNOLOGICAL UNIVERSITY TUBURAN CAMPUS:Tuburan, Cebu url: http://www.ctu.ph /tuburan email: [email protected] Telephone / Fax No. (032) 463-9313 ON-THE-JOB TRAINING REMAR D. CURACHA ________________________________________________________________ NAME OF STUDENT BSICT 4 _______________________________________________________________ COURSE, YEAR & MAJOR
77
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] / Fax No. (032) 463-9313

ON-THE-JOB TRAINING

REMAR D. CURACHA________________________________________________________________NAME OF STUDENT

BSICT 4_______________________________________________________________COURSE, YEAR & MAJOR

2014 - 2015_______________________________________________________________ACADEMIC YEAR

TABLE OF CONTENTS

PageVision, Mission, Goals of CTU- - - - - - - - - - - - Part I. On-the-Job Training Policy & GuidelinesINTRODUCTION- - - - - - - - - - - - COURSE OUTLINE- - - - - - - - - - - - Description- - - - - - - - - - - - Objectives- - - - - - - - - - - - Course Proper- - - - - - - - - - - - Pre-OJT Evaluation- - - - - - - - - - - - OJT Orientation- - - - - - - - - - - - OJT Enrolment Procedure- - - - - - - - - - - - OJT Proper- - - - - - - - - - - - Post OJT Evaluation- - - - - - - - - - - - Course Requirements & Grading System- - - - - - - - - - - - OJT credit for Previous Work experience- - - - - - - - - - - - STEPS FOR OJT PLACEMENT / ASSISTANCE- - - - - - - - - - - - OJT FORMS:1. Evaluation Form- - - - - - - - - - - - 2. Evaluation Form-OJT Experience- - - - - - - - - - - - 3. Information Sheet of On-the-Job Trainee- - - - - - - - - - - -4. Parents Consent and Waiver- - - - - - - - - - - - 5. OJT Memorandum of Agreement- - - - - - - - - - - -6. Performance Evaluation Form- - - - - - - - - - - - CRITERIA IN THE SELECTION OF TRAINING PROVIDER- - - - - - - - - - - - PART II. OJT JOURNAL CONTENTS & FORMAT- - - - - - - - - - - - Guide in Accomplishing the OJT Journal- - - - - - - - - - - - Title Page- - - - - - - - - - - - Approval Sheet- - - - - - - - - - - - Table of Contents- - - - - - - - - - - - Acknowledgements- - - - - - - - - - - - Introduction- - - - - - - - - - - - Monthly OJT Status Report- - - - - - - - - - - - Summary / Conclusion- - - - - - - - - - - - Recommendations- - - - - - - - - - - - Appendices- - - - - - - - - - - - Pictorials- - - - - - - - - - - - PART III. READINGS- - - - - - - - - - - -

CEBU TECHNOLOGICAL UNIVERSITY

VISION

The centre of excellence and development in research, instruction, production, and extension services for progressive leadership transcending global technological, business and industry-driven education.

MISSION

Provide advanced professional and technical instruction for special purposes, industrial trade, teacher education, agriculture, fishery, forestry, engineering, aeronautics and land-based programs, arts and sciences, health sciences, information technology and other relevant fields of study. It shall undertake research, production and extension services, and provide progressive leadership across the area of specialization for global empowerment.

GOALS

Produced knowledge-based and globally competent human resource who are reasonably flexible and attuned to the latest technology needs; strengthen academe and industry partnership; and spur effective and efficient technology management.

INTRODUCTION

The On-the-Job Training program has been envisioned to provide the Field Laboratory of Bachelor of Science in Industrial Technology and Bachelor of Science in Engineering courses. Under this program, the students are given a realistic exposure and training in local/international industries.The training may start during the summer term and to be continued during the regular semester. Enrolment in this course presupposes completion of shop works and academic subjects in the curriculum.

COURSE OUTLINEI. Description

On the Job Training Program is a supervised practice of skills application to the actual industry job functions of the different fields of specialization in a particular course offering. This provides the students the exposure and the training experiences applicable for industrial management concepts and practices that were learned in the classroom to the actual work environment.

II. ObjectivesThe OJT program aims to provide the students with the following:1. Exposure to training and work experience in the specific sector concerned to upgrade / enhance the theories and skills learned in the classroom;2. Familiarization with the range of positions and the labor force requirements of the sector;3. Honing of technical and managerial skills of trainees in specialized aspects of the Technology / Engineering, field they are in, as major, in cooperation with the linkage industries of CTU.

III.Course Proper

A. Pre-OJT EvaluationNo student will be permitted to undergo OJT if he/she has a deficiency in any of the subjects prescribed in the curriculum. The school registrar will certify that the student is qualified to take the OJT course. Having checklist / evaluation form.

B. OJT OrientationThe Student Affairs Office / OJT Chairman shall conduct an OJT orientation which aimed to:1. Discuss the concepts, objectives, mechanics and requirements of the OJT program;

2. Give an overview of the work operations and the job requirements in the pertinent sector of the industry;

3. Orient the students on how to accomplish their OJT journal;

4. Discuss code of conduct and ethical standards for OJTs; and

5. Orient the students to safety and precautionary measures.

C. OJT Enrolment ProcedureEnrolment to the subject is a requisite before the student trainee is permitted to undergo OJT. A certification is obtained from the registrar that the student is allowed to take OJT course. No enrolment, no OJT endorsement.

D. On-the-Job Training Proper

The OJT requires completion of a minimum of one thousand eight hundred hours (1, 800) for Industrial Technology courses and four hundred (400) for engineering courses in any establishment identified by the school.

Every concerned department/unit in the establishment where the OJT is being undertaken shall integrate in its training program management aspect of its operations. Prior to the performance of the actual task in the OJT program, an orientation or familiarization must be given.

Trainees shall be visited at least once per semester and their performance shall be evaluated by both the OJT Chairman and the OJT Supervisor in the cooperating industry. The OJT will report to the College for a monthly/semester session.

E. Post-OJT Evaluation

The school shall organize an OJT evaluation/culminating activity with the representatives of the cooperating industries, OJT Chairmen, Dean of SAO, and the College Dean/ Campus Director to improve the program in terms of its objectives, contents, mechanics and requirements.

IV.Course RequirementsMajor requirements of the course are the following:

1. Submission of performance rating & Certificate of completion from the industry.2. Submission of OJT journal

The OJT journal is expected to be descriptive, analytical, and critical in nature. This will be submitted one month before graduation.

V.Grading System

The final grade of the student will be based on the following:1. Performance rating from the cooperating industry70%2. Performance rating by the OJT Chairman10%3. OJT Journal20%___100%

VI.OJT Credit for Previous Work Experience

OJT credit for previous work experience shall be considered. The following are the requirements: (a) certificate of employment (b) letter of request and (c) approval from the College Dean/Campus Director. The OJT Chairman will verify the authenticity of the students employment certificate by visiting company or through other that is accessible and available. An application form for OJT credit can be obtained from the Student Affairs Office.

STEPS FOR OJT PLACEMENT / ASSISTANCE

1. Attend to the required pre-orientation program conducted by the SAO, placement / OJT Chairman / OJT advisers.

2. Enrol in the OJT subject for the course.

3. Pay to the cashier the specified amount for the OJT manual.

4. Present your receipt to the College of Technology Office to obtain a copy of the following OJT forms from SAO / placement office and fill them up completely:a. Personal Data Sheet of OJTb. Parents Consent and Waiverc. OJT Memorandum of Agreementd. OJT Performance Evaluation Form

5. Ask for an endorsement letter.Before asking for endorsement letter:a. Identify potential OJT-Cooperating Industry (CI). For your guidance, refer to SS Form 11: Criteria in the selection of training providers:b. If you have a prospective OJT-CI, record the following information:-Name of company-Complete address / Tel. No. / Fax. No. / E-mail Address-Contact person to whom the endorsement letter shall be addressed-Designation of the contact person

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 3October 2012Revision: 0

PRE-OJT/ INDUSTRY IMMERSION CONFERENCES/ ORIENTATION/ SEMINARS EVALUATION FORM(to be accomplished by the trainee)

Name of the Activity:___________________Date:_____________________Venue:__________________

Instruction: Kindly check the appropriate box to indicate your honest and objective evaluation of the activity.

CriteriaRating

Excellent5

Very Good4

Good3

Fair2

Poor1

1. Activities

2. Time allotted

3. Materials/handouts

4. Facilitators

5. Resource

6. Participants

7. Venue

8. Over-all Assessment

Comments/suggestions:

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 2October 2012Revision: 0

EVALUATION FORM FOR OJT EXPERIENCEName of student-trainee :Remar D. Curacha

Course, Major Year & Section :BSICT 4

Name of Cooperating Industry :CONVERGYS

Name of OJT Supervisor :KEVIN JOSEPH MIRASOL

Inclusive Date :

Instruction: Rate your OJT experience according to the criteria by checking the appropriate box corresponding to the rating you provided for each statement. Thank you for your cooperation.

5 Strongly Agree 4 Agree 3 Uncertain 2 Disagree 1 Strongly Disagree

Criteria54321

1. It provided me with an educationally meaningful experience

2. It provided me with assignments related to my field of specialization.

3. It provided me with the opportunity to perform progressively more advanced task.

4. Company rules and regulations were explained clearly to me.

5. My industry immersion supervisor was reasonable and fair.

6. My industry immersion supervisor periodically discussed my performance with me.

7. My co-workers were friendly and courteous.

8. My industry immersion experience developed my self- confidence and positive attitudes towards work.

9. It provided me employment opportunity after graduation.

10. The cooperating industry has adequate, modern facilities and equipment.

Remarks/ Suggestion:

Students signature:

Date:

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 1October 2012Revision: 0

Telephone / Fax No. (032) 463-9313

INFORMATION SHEET OF ON-THE-JOB TRAINEEA. PERSONAL DATA2 x 2 Photo

First Name:Remar

Last NameCuracha

Middle Name:Delator

Course, Major, Yr.& Sec.BSICT 4

Gender:( ) Male ( ) Female Age: 20

Current Address:Nangka, Balamban, Cebu

Provincial Address:Nangka, Balamban, Cebu

Tel. No. : Mobile No.: 09484288569

Birth Date : March 30, 1995Birth Place: Nangka, Balamban, Cebu

Civil Status : SingleReligion: Christian

Citizenship : FilipinoEmail Address: [email protected]

B. FAMILY DATA

Father: Rinato Curacha Occupation: Painter

Mother: Margie Curacha Occupation: Housewife

C. HEALTH DATA

Blood Type:Weight:

Height:Health Problems:

D. SCHOLASTIC DATA

PARTICULARCOLLEGEVOCATIONALSECONDARY

School:CEBU TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUSNANGKA NATIONAL HIGH SCHOOL

Address:BRGY. 8, TUBURAN, CEBUNANGKA, BALAMBAN , CEBU

Year Graduated:2014-20152010-2011

Honors/Awards Received:

E. WORK EXPERIENCES

POSITIONINCLUSIVE DATECOMPANYADDRESS

F. SPECIAL SKILLS

G. CHARACTER REFERENCES (not related to you)

NAMEPOSITIONADDRESSCONTACT NO.

H. INCASE OF EMERGENCY, PLEASE NOTIFY:

NAMEADDRESSCONTACT NO.

Margie CurachaNANGKA, BALAMBAN , CEBU

Comm. Tax Cert. No.:____________________________Issued At:_____________________________________Issued On:____________________________________

I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge & belief.

__________________________ Signature of Student Trainee

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 4October 2012Revision: 0

PARENTS CONSENTI / We, Mr. Rinato Curacha and Mrs. Margie Curacha parents/guardian of Remar Curacha,a prospective Student Trainee of the Cebu Technological University - Tuburan Campus, have hereunto grant permission for my son/daughter to undergo 1,800 hours of On-The-Job Training (OJT) in Convergys (agency) which is a requirement for the completion of the course, Academic Year 2015 - 2016, 1ST & 2ND Semester..

That we made it known our continued financial and moral support to our son/daughter during the training. That we shall adhere to any disciplinary action of the school, such as dropping him/her from the rolls of trainees and/or barring him/her from graduation should it be found that he/she is a frequent absentee and/or notoriously undesirable trainee.

________________________________________Signature of Parents/Guardian

WAIVER

THIS IS TO CERTIFY that the CEBU TECHNOLOGICAL UNIVERSITY, Tuburan Campus and the Convergys Cebu are in no way responsible nor shall pay compensation for any accident, harm or injury that may be caused on our son/daughter during the training, provided all precautionary and preventive measures are being implemented to prevent any accident to happen.

It is fully known that we have read and understood ail the contents of the parents' consent and waiver and have signed the same with our voluntary act and deed.

Signed this _________ day of _______________ 20______in _________________, Philippines.

WITNESS:___________________________OJT Chairman/Coordinator

NOTED BY:________________________________SAO Director/College Dean/Campus Director

CONFORME:

________________________________Signature of Trainee

SUBSCRIBED AND SWORN TO before me this _________day of _____________ 20______ at________________________________, Philippines.REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 5October 2012Revision: 0

MEMORANDUM OF AGREEMENTKNOW ALL MEN BY THESE PRESENT:This MEMORANDUM OF AGREEMENT entered into by and between: the CEBU TECHNOLOGICAL UNIVERSITY, an educational institution offering courses in BACHELOR OF SCIENCE INFORMATION and COMMUNICATION TECHNOLOGY, duly licensed with principal office at Main Campus, R. Palma St., Cebu City, hereinafter referred to as School, represented by its Campus Director/College Dean/College Director ,Dr. Pedrito C. Pontillas , of legal age, Filipino and a resident of Lamac, Argao Cebu hereinafter referred to as FIRST PARTY.

-- And

CONVERGYS located at i2 Bldg. Asiatown IT PARK Lahug, Cebu City (Name of Cooperating Agency)(State Complete Address)

Represented by KEVIN JOSEPH MIRASOL hereinafter to as SECOND PARTY. (Name and Position of the Industrys Representative)

WITNESSETH

Whereas, there is a need to organize a Practicum Training Program for the FIRST PARTY students in CEBU TECHNOLOGICAL UNIVERSITY- TUBURAN CAMPUS, TUBURAN,CEBU, supports the program to upgrade the quality of formal school training in keeping with the demands of international and local industries.Whereas, the SECOND PARTY, in assistance to the goals of the FIRST PARTY, agrees to allow the FIRST PARTY to conduct its practicum training for its students in the SECOND PARTYs agency.WHEREFORE, both parties hereby voluntarily and freely agree and covenant that:

1.0 The FIRST PARTY shall be allowed to send its students to take there practicum training at the ___________________________________________ establishment of the (Name of Cooperating Agency)SECOND PARTY subject however to a screening and acceptance of individual student by the second party.

2.0 The SECOND PARTY shall determine the programming and scheduling of all training of the students of the FIRST PARTY.

3.0 The student trainee concerned shall NOT be employees of the SECOND PARTY, had nothing herein shall be construed as creating employer-employee relationship between the latter and any said student whether actual or potential and as such, the students are not expected to receive any compensation for the service rendered for practicum purposed; furthermore the SECOND PARTY is not obliged to give employment to the apprenticed students after the aforementioned On The Job Training Program.

4.0 The FIRST PARTY shall hold the SECOND PARTY harmless and free from liability for any and all claims arising from or by any reason of the deliberate act of negligence of the student. Neither shall liability be attached to the SECOND PARTY, its officers, employees, agents and representative for the death or bodily injuries sustained by any practicum students for the FIRST PARTY in consequence of accidents of the deliberate act of negligence of third parties and or strangers.

5.0 The FIRST PARTY and/or the student trainee concerned shall be liable for any loss or damage sustained by the equipment or property and injuries or losses by employees and officers of the SECOND PARTY caused by the deliberate act of negligence of the student.

6.0 The SECOND PARTY may impose disciplinary action and deserves a right to dismiss the trainee who fails to comply the rules and regulations set by the SECOND PARTY after fact finding investigation had been conducted and consultation with the FIRST PARTY.

7.0 The SECOND PARTY will evaluate the performance of the trainee and will give a certificate of completion at the end of the training period.

8.0 This Memorandum of Agreement is valid from ________________________ until _____________________.

IN WITNESS WHEREOF, the parties have hereunto set their hands this _____________ day of ________________ in ___________________, Cebu, Philippines.

___________________________________ ______________________________ OJT Chairman/CoordinatorCompany Representative

Cebu Technological University - ________________________________________________________

First PartySecond Party

Res. Cert. No._________________________Res. Cert. No. ____________________________

Date Issued ___________________________Date Issued ____________________________

Place Issued: ___________________________Place Issued: ___________________________

Signed in the presence of:

______________________________________________________________________SCHOOL RepresentativeINDUSTRY Representative

REPUBLIC OF THE PHILIPPINESCITY OF CEBUS.S

BEFORE ME, this _________________ day of ________________at ___________________, Philippines, personally appeared the above stated persons and they acknowledged to me that the same is their own free and voluntarily act and deed.

WITNESS MY HAND AND SEAL on the date and in the place first above written.

Doc NO. _________________________

Page No. ________________________

Book No. ________________________REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, CebuOJT Form 7BOctober 2012Revision: 0Page 1 of 2

url: http://www.ctu.ph/tuburan email: [email protected]

INDUSTRY IMMERSION PERFORMANCE EVALUATION FORM

Trainee: Remar CurachaCourse and Major: BSICT 4Training Period:

Instructions: This evaluation form is to be accomplished by the immediate supervisor of the trainee and to be returned to the Industry Immersion chairman. Circle the rating that describes the trainee most accurately. Get the sum of the value for all responses and record in the total score section. To get the grade equivalent refer to the Table on Numerical Rating on the next sheet.

ProductivityCooperation1 Fails to do an adequate job1 Uncooperative, antagonistic2 Does just enough to get by2 Cooperates reluctantly3 Maintains constant level of performance3 Cooperates willingly when asked4 Very industrious, does more than required4 Cooperates eagerly and cheerfully5 Superior work production record5 Always cooperates eagerly and cheerfully

Ability to Follow InstructionsAbility to Get Along with People1 Unable to follow instructions01 Frequently rude and unfriendly2 Needs repeated detailed instructions 2 Has some difficulty working with others3 Follows most instructions without difficulty 3 Usually gets along well with others4 Follows all instructions without difficulty 4 Is courteous and tactful with other people5 Uses initiative in interpreting and following 5 Exceptionally well accepted by peers and instructions supervisors

InitiativeAttendance1 Always attempts to avoid work1 Often absent without good excuse2 Sometimes attempts to avoid work2 Frequently late3 Does assigned jobs willingly3 Usually present and on time4 Does more than the assigned jobs willingly4 Very prompt and regular in attendance5 Shows resourcefulness in going beyond the5 Always prompt and regular, and willing to assigned jobs work overtime

Quality of workAppearance1 Does almost no acceptable work1 Untidy or inappropriately groomed2 Does less than require amount of satisfactory2 Sometimes neglectful of appearance work 3 Does normal amount of acceptable work3 Satisfactory appearance4 Does more than the required amount of neat,4 Careful about personal appearanceaccurate work5 Shows special attitude for doing neat, accurate5 Exceptionally neat and appropriately work beyond required amountgroomed

DependabilityCompetencies1 Unreliable1 Can hardly identify tools and equipment2 Sometimes fails in obligations2 Has difficulty manipulating tools and3 Meets obligations under supervision equipment4 Meets obligations under very little supervision3 Can properly handle supplies, tools and5 Meets obligations without supervision equipment4 Shows competencies in the proper use of tools and equipment in the assigned tasks5 Has expertise in manipulating tools and equipment in the performance of certain operation

TOTAL SCORE: ________GRADE EQUIVALENT:_________ (please refer to the table on numerical rating and equivalent point grades

Page 2 of 2Describe the student-trainees areas of strengths:

Describe the student-trainees areas that need improvement:

Supervisors Signature

Position

Supervisors Printed Name

Date

Name of Cooperating Agency

Address

Table on Numerical Rating with Equivalent Point Grades (Student Handbook p.26)

Total ScoreEQUIVALENT SCALETotal ScoreEQUIVALENT SCALETotal ScoreEQUIVALENT SCALETotal ScoreEQUIVALENT SCALE

501.0372.2243.1113.8

491.1362.3233.1103.8

481.2352.4223.294.1

471.3342.4213.284.1

461.4332.5203.274.4

451.5322.6193.364.4

441.6312.6183.354.4

431.7302.7173.444.7

421.8292.8163.434.7

411.9282.8153.425.0

402.0272.9143.515.0

392.1263.0133.505.0

382.2253.0123.8

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, CebuOJT Form 7COctober 2012Revision: 0Page 1 of 2

url: http://www.ctu.ph/tuburan email: [email protected]

OJT PERFORMANCE EVALUATION FORM(for BSFi, BSIT and Engineering)

Student: Remar Curacha Major: BSICT 4Training Period:

Instructions: This report is to be completed by the immediate supervisor of the OJT and to be returned to the OJT coordinator. In the space at the left, encircle the rating that describes the OJT most accurately. Total the value for all responses and record in the Total Scores section.

Cooperation12 Uncooperative, antagonistic34 Cooperates reluctantly56 Cooperates willingly when asked78 Cooperates eagerly and cheerfully9 10 Always cooperates eagerly and cheerfullyAbility to Get Along with People12 Frequently rude and unfriendly34 Has some difficulty working with others56 Usually gets along well with people78 Is courteous and tactful with people9 10 Exceptionally well accepted by peers and supervisorsAttendance1 2 Often absent without good excuse34 Frequently late56 Usually present and on time78 Very prompt and regular in attendance9 10 Always prompt and regular, volunteers for overtime when askedAppearance1 2 Untidy or inappropriately groomed3 4 Sometimes neglected of appearance56 Satisfactory appearance78 Careful about personal appearance9 10 Exceptionally neat, and appropriately groomed

Overall Performance 1 2 Unsatisfactory3 4 Below average5 6 Average7 8 Very good9 10 Outstanding

Productivity1 2 Fails to do an adequate job3 4 Does just enough to get by5 6 Maintains constant level of performance7 8 Very industrious, does more than required9 10 Superior work production recordAbility to Follow Instructions1 2 Unable to follow instructions3 4 Needs repeated detailed instructions5 6 Follows most Instructions without difficulty7 8 Follows instructions with no difficulty 9 10 Uses initiative in interpreting and following instructionsInitiative1 2 Always attempts to avoid work3 4 Sometimes attempts to avoid work5 6 Does assigned job willingly78 Does more than assigned job willingly9 10 Shows resourcefulness in going beyond assigned job.Quality of Work1 2 Does almost no acceptable work3 4 Does less than required amount ofsatisfactory work5 6 Does normal amount of acceptable work 7 8 Does more than required amount of neat, accurate work9 10 Shows special attitude for doing neat,accurate work beyond required amount Dependability12 Unreliable34 Sometimes .fails in obligations56 Meets obligations under supervision78 Meets obligations under very littlesupervision9 10 Meets obligations without supervision

TOTAL SCORE:________ GRADE EQUIVALENT ___________ (please refer to next page)______________________________________OJT Supervisor (Printed Name & Signature)

Page 2 of 2Describe the student-trainees areas of strengths:

Describe the student-trainees areas that need improvement:

OJT Supervisors Printed Name

Position

OJT Supervisors Signature

Date

Cooperating Agency

Address

TABLE ON NUMERICAL RATING WITH EQUIVALENT POINT GRADES

SCOREGRADE7-POINTSCALESCOREGRADE7-POINTSCALE

98-100951.049-52822.3

95-97941.145-48812.4

92-94931.241-44802.5

89-91921.337-40792.6

85-88911.433-36782.7

81-84901.529-32772.8

77-80891.625-28762.9

73-76881.721-24753.0

69-72871.817-20743.1

65-68861.912-16733.2

61-64852.08-11723.3

57-60842.14-7713.4

53-56832.20-3703.5

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 7COctober 2012Revision: 0

Telephone / Fax No. (032) 463-9313

CRITERIA IN THE SELECTION OF TRAINING PROVIDER(Industrial Technology and Engineering)

This instrument will be used together data in order to determine the capability and capacity of the training provider in extending training to our On-the-Job training Students in terms of different factors as outlined below:

TO THE TRAINING PROVIDER:

Your opinion is sought in order for the College to determine/assess the capability and capacity of the Training Provider in extending actual exposure of the Student Trainee/s in relation to their area of specialization with a hope that this can enhance their stock knowledge acquired during the whole duration of their study. Your sincere and honest answer is humbly requested.

Thank you.

Instructions:

1. Read each statement below.2. Please check the appropriate answer in the different item below.

_____________________________________Name of Cooperating Industry

AREAYESNO

1.SEC Registered./ Has business permit

2.Capable of giving necessary training

3.The job description / opportunities match with the needs of the student-trainee

4.Appropriate working environment, equipment / facilities in:

4.1 Bachelor of Science in Industrial Technology

4.1.1 Architectural Drafting Technology

4.1.2 Automotive Technology

4.1.3 Civil Technology

4.1.4 Computer Technology

4.1.5 Cosmetology

4.1.6 Electrical Technology

4.1.7 Electronics Technology

4.1.8 Food Preparation Technology

4.1.9 Foundry Technology

4.1.10 Furniture and Cabinet-making Technology

4.1.11 Garment Technology

4.1.12 Mechanical Technology

4.1.13 Plant Power Technology

4.1.14 Refrigeration &Air- conditioning Technology

4.1.15 Welding and Fabrication Technology

4.2 BS in Information and Communication Technology

4. 3 Bachelor of Science in Mechatronics

4.4 Bachelor of Science in Graphics and Design

4.5. Bachelor of Science in Electronics Engineering

4.6. Bachelor of Science in Civil Engineering

4.7. Bachelor of Science in Electrical Engineering

4.8. Bachelor of Science in Industrial Engineering

4.9. Bachelor of Science in Mechanical Engineering

Assessed by: __________________________________________________________Printed Name & Signature Designation

Remarks:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PART II. OJT JOURNAL CONTENTS & FORMATGUIDE IN ACCOMPLISHING THE OJT JOURNALThe following are the suggested parts of the OJT Journal:1. Title Page2. Approval Sheet3. Acknowledgement4. Table of Contents5. Introduction5.1. Name of Company 5.2.History5.2.1. Company Profile5.2.2. Organizational Structure /Chart5.2.3. Duties/Functions of On-the-Job Trainee6. Body6.1. Summary of Monthly Activities6.2. Learning in Different Training Areas7. Summary/Conclusion 7.1Things learned during the OJT8. Recommendation8.1. Overall suggestions/ comments8.1.1. Potential of company as a Cooperating Industry8.1.2. Availability and appropriateness of facilities, equipment and machinery8.1.3. Company personnel cooperation8.2. Duration of training (too tong or too short)8.3. Proposed revisions for the improvement of the training program8.4. Advise to future OJT's to the company or to other companies in general.9. Appendices9.1. Pictorials in training areas9.2. Other documents9.2.1 Certificate of completion (stating no. of hours rendered)9.2.2. Performance rating from the company9.2.3. Accomplished evaluation form of OJT sessions9.2.4. Accomplished evaluation form of OJT experience9.2.5. resume of OJT (for employment assistance purpose

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS: Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] / Fax No. (032) 463-9313

ON THE JOB TRAINING

CONVERGYSName of Cooperating Industry

Jose Maria del Mar St, Asiatown I.T Park, Lahug, Cebu City 6000Address of Cooperating Industry

A JournalSubmitted to theOJT ChairmanCebu Technological University

TUBURAN CAMPUSCampus / CollegeCebu, Philippines

By

REMAR D. CURACHA__________________________________________________________

Course & Major: BSICT-IV Program: DAY

____________________________Date Submitted

APPROVAL SHEET

A journal of ON THE JOBTRAINING: CONVERGYS CEBU, i2 Bldg. Asiatown IT PARK Lahug, Cebu City prepared and submitted by Remar Curacha in partial fulfillment of the requirements for BACHELOR OF SCIENCE IN INDUSTRIAL TECHNOLOGY major in COMPUTER TECHNOLOGY has been examined for acceptance and approval.

JOURNAL COMMITTEE

_________________________________________________________ OJT Adviser / Area Coordinator OJT Chairman

____________________________________________________________________________

Approved by the Committee with a grade of _______________

Accepted and approved in partial fulfillment of the requirement for the < Degree> _____________________________________.

______________________________________ OJT Chairman

_______________________ DateACKNOWLEDGEMENTS

You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins. First and foremost, I want to give my extreme thanks to my Almighty Father who always guides me all throughout the way and always gave me strength to accomplish my everyday duty which led this OJT journey possible. Thank You so much Lord God for the everyday salary called life. Secondly, I want to extend my heartedly gratitude to my supportive family who have been my source of inspiration, whose career and passion is to cheer and lift me up in many different ways, whose passion is to support me whatever my decisions are as long as it can contribute a moral result in my studies and in myself as well and never forgets to tap my back every time I did a good job. Of course to my main, my Mama Lenie and Papa Nick2x who stayed at my side from beginning to end when I started to face the real world and whom I know that are and always be proud of what their princess has through. Thirdly, I want to express my greatest appreciation to my adviser, Engr. Naomi A. Bajao for motivating me and pushing me to take advantage of the opportunity that has knocked on my door and for being there whenever I needed advices and reassurance as well as her overall positivity throughout. She always motivates us and encourages us to do things on our own, always stimulates us to stand on our own feet and to prove to others that we are worthy in every way. I would also like to outspread my gratefulness to SLL International Cables Specialist and of course to Convergys for giving me this rare opportunity that made me a better and improved individual. Having this kind of opportunity is very unusual that is why I am and will always be very pleased because I was able to belong to the people who were able to take advantage of this prospect as well. To Alicia Towers and Residences, thank you also for letting us stay in a very comfy room with air conditioner and Wi-Fi for four months. Of course, I wont end this part without acknowledging and recognizing the existence of my colleaguesthe wave60, who have been my second family, my siblings and my partners in making this experience an inspiring, fulfilling, exciting and most of all, fun. Because of them, I became responsible and mature enough in making decisions. They stand as my elder sisters who gave advices when I was about to do erroneous actions. They even reprimand me like their baby sister whenever they dont like the way I actwhich is the best thing about them. Basically, for four months of being together, residing in one apartment, we had a solid bond of relationship that even an assassin cannot destroy. They truly made my OJT journey a memorable and extraordinary. And yes, this journey would not be possible without the leadership and support of our awesome team leader and amazing SMEs who never gave up on us even though we mostly had a failing scorecard, who did everything that they can in order to help us out and turn this experience into achievement, who stayed with us through ups and downs and believed in our capability in facing a new challenges in our lives. They always convey that they are very proud and they are grateful as well because they belong to our team. On that ride to the real world, I never forgot to capture a lot of random photographs because I believe that every happy moments should be documented and should never be forgotten.

TABLE OF CONTENTS

INTRODUCTION

SUMMARY / CONCLUSION

RECOMMENDATION

APPENDICES

PICTORIALS

3 PICTURES1. OUTSIDE WITH COMPANYS NAME2. INSIDE WITH EMPLOYEES IN THE COMPANY3. INSIDE ON THE SITE OF ACTION

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Remar D. Curacha

Course Year & Major :BSICT 4From: May 13, 2014To : May 31, 2014

Cooperating Industry :Convergys Corporation|Inclusive Date:

Department Assigned :Technical Support Dept.

Summary of Activities: Learning /Insights:

Encoding reports and materials Phone calls with the installers Call through with the subscribers

May 13, 2014 when I first started to step into the world of reality. I really had a blank space that day like no idea at all even a scenario of how working in an office looks like. Good thing because I had this officemate whom I knew a little because we are living in the same Municipality. I had this what-to-do-today face as well because I dont have any idea what my job will be. So I asked my colleague and my supervisor as well if what are the works or the tasks they commonly do. So they gave me something to do that was same to what theyre doing as well. First day of my On-The-Job Training was good, so far! I did encoding of reports from different areas with different orders. Encoding the materials and the modem that were used. And I got some knowledge at the end of the day. On the second day, I could feel that the pressure has just taking place. I took a phone call for the first time with the installers for the closing of their reports and first time as well to have a call through with the subscribers. It was great yes but I felt nervous in the first place. And by the way, I was still at SLL International Cables Specialists throughout my first five months. On the following days up until the end of the month, I was still on the process of learning and constructing rapport with my colleagues.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Remar D. Curacha

Course Year & Major :BSICT 4From: June 1, 2014To : June 30, 2014

Cooperating Industry :SLL Intl Cables Specialist Inclusive Date:

Department Assigned :MSI Department

Summary of Activities: Learning /Insights:

Encoding reports, materials and modem used Phone calls with the installers Call through with the subscribers Closing of Service Orders My second month of training was kind of exciting. Still encoding of reports and taking calls with the installers and subscribers but that time was a bit different. One of my officemates taught me how to close a service orders and told me that I should be very careful in every details to be encoded because that is the very complicated thing in line with the job because once the service order is already closed then suddenly, the subscriber decided to cancel their order then you will be obliged to pay thirty thousand for the replenishment of the service order that has been closed. That is the purpose of having a call though with the subscriber, to confirm if their internet connection and telephone line are working already and are ready for closing. So I was like, Should I? Or I should not. But since I wanted to have a challenging job, I took the opportunity with open arms and did what was being told. And I was really defied, indeed! But the good thing was, I did not fail.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

_____________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Remar D. Curacha

Course Year & Major :BSICT 4From: July 1, 2014To : July 31, 2014

Cooperating Industry :SLL Intl Cables Specialist Inclusive Date:

Department Assigned :MSI Department

Summary of Activities: Learning /Insights:

Encoding Phone calls As usual, I did encoding of reports the whole morning. After Ive finished all the reports, I focused with the phone calls and guess what? I had my first phone call with a foreign man that day. I was really mesmerized and got tongue-tied. I cannot even open my mouth. But the good thing is, he can understand a little vernacular language. Later on, I got a call from the installer for the closing of application of the subscriber and as tradition in the workplace, a call through will then follow. So when I dialed the telephone, someone picked it up and started to talk with a very dark voice in an American accent and I was like Again? with a big question mark because basically, I am not used to talk to a person in an English language because I find it awkward especially if I have a colleague sitting beside me. So that day was considered as an English Day, indeed!

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Remar D. Curacha

Course Year & Major :BSICT 4From: August 1, 2014To : August 31, 2014

Cooperating Industry :SLL Intl Cables Specialist Inclusive Date:

Department Assigned :Project Support

Summary of Activities: Learning /Insights:

Transferred to another department Meeting with the General Manager Encoding Scanning Ive heard from our Project Manager that I will be transferring to another department, Project support team to be specific which was handled by the General Manager. That broadcast triggered a changes and a bit stress to me because my previous manager told me that I will be under the management of Sir Roger Galamay who is the general manager of the company. I felt better when I saw my co-OJT at the coffee shop because we will be isolated in one team. On the following day which was my first day as a member of the team, I was terrified because the General manager always calls up for a meeting and constantly asking for an update of the project and requires us to explore and go beyond broad things not just only paperwork all the time. And since I was new at that meet up thingy, what I did all the time was just observing them since I dont have any idea yet what were the discussion all about. On my second session to this team, Miss Mayet who was my handler, my instructor and my mentor as well taught me about her function in line with her position and shared her knowledge about billing. The good thing is that, I can easily adapt and catch up some of the things she taught. After then, it turned out to be my duty to do the billing thingy. It was okay tho but then, it turned out to be stressful as what Ive expected. But at least, Ive learned something new and by the time that the General Manager calls up for a meeting again, I would have some knowledge to share.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Patriz A. Brigoli

Course Year & Major :BSICT 4From: Sept. 1, 2014To : Sept. 30, 2014

Cooperating Industry :SLL Intl Cables Specialist Inclusive Date:

Department Assigned :Project Support

Summary of Activities: Learning /Insights:

Encoding of Daily Activity Report Phone calls Scanning Billing CADING I was tasked to encode the daily activity of the project support team. Of course, for me to be able to distinguish what they were doing I need to call them and asked which site they were they and what were the activities they were doing. At the same time, I also did scanning and photocopying their daily activities and as usual, the general manager calls up for a meeting again to ask for an update and what were the improvements of the project. Also, he wants us to try something broad. I had this officemate and a friend of mine and he is an OJT as well who were very good in AutoCad so I asked him to teach me. I practiced the basics with his assistance. Good thing I can easily catch up the basic steps and procedures.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Patriz A. Brigoli

Course Year & Major :BSICT 4From: October 1, 2014To : October 31, 2014

Cooperating Industry :CONVERGYS Inclusive Date:

Department Assigned :Retail Dept. / Customer Service Rep.

Summary of Activities: Learning /Insights:

Orientation Entrance Exam Training at School Mock-Calls Interview Our school calls up for a meeting to all OJTs because one of the prominent companies in Cebu offered an opportunity to all the interns to render half of the mandatory time in their establishment. On the following day, one of the companys representative went to our school to conduct an orientation for us to have an overview regarding with the flow of our duties and responsibilities and discussed the dos and donts and what would be our job as well. On the next day, another company representative came. She conducted an examination for us to be identified that will belong to that particular account and to another account as well. I may not able to reach the passing score but I was still thankful because I belong to the retail department which was easier than the other account. On the following week, we had a ten days training at school which was handled by Renville Jay Cabrillosour trainer. He was also from Convergys who was assigned to work off-site. Better enough as when the training started, we were able to gain information and had an idea or a scenario in line with the job that we will be facing. That was the time we distinguished that we will be engaging calls with a foreign people. I felt enthusiastic and nervous at the same time. Included in our training were our mock calls in which we can practice on composing our thoughts and constructing our statements to be delivered to the customers. We had three graded mock calls and good thing because I was able to sustain in passing the three graded mock calls. On the last day of our training were our graduation and the announcement of the names of the interns who passed the training and will go through the internship in Convergys. Of course we were nervous at that very moment because we want all of us to pass. So by the time it was formally announced, I was really like Achievement it is. Guess what? All of us passed and will take advantage of the opportunity that was offered. So the phone interview followed the next day. And I was really and will always be very thankful to God because He did not left us hanging during the interview and all of us passed the interview again. October 25th, 2014, we went to city for our medical exam. On October 27th was the very first day of our training as a Customer Service Associates. We had mock calls and passed once more.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Patriz A. Brigoli

Course Year & Major :BSICT 4From: November 1, 2014To : November 30, 2014

Cooperating Industry :CONVERGYS Inclusive Date:

Department Assigned :Retail Dept. / Customer Service Rep.

Summary of Activities: Learning /Insights:

Taking Calls Training for Phase 2 Our training was done and we were asked to take calls already with a real customer. I was not ready to take calls on the first two weeks because I was scared that I would not be able to answer their questions and give resolutions to their problem. Lucky enough because we had our TL and SMEs who were there every time we asked for assistance and who always motivates us. As an intern, we had a scorecard that we need to pass because it was their basis in rating us. We have to be very careful as well in providing resolutions to the customers because everything was monitored and recorder and everything were evaluated. At the beginning of the week, one of the QAs would listen to our calls to evaluate our score and for the Agents Performance Feedback. They gave comments to agents of what went well and suggestions of areas to improve on. And by the way, we were still a Phase 1 on the first two weeks of the month which means we only handle issues that we were trained for and transfer contacts to another department if the issue is beyond our scope. On the third week of the month, weve undergone training for Phase 2 which means most of the issues or concerns will be handled by us. That was the time that I realized that Phase 1 was the easiest among all because all we had to do is to transfer the call to the department who were trained to handle the issue. So since, we were already on Phase 2, we had to adjust again. Yes phase 2 is hard to deal with if you are just new and you need to listen carefully with their concern for you to be able to give a correct resolution that will make the customers happy and satisfied. You need to learn a strategy as well in delivering statements and sound confident so that the customers will believe in you. So I applied some of the techniques which was to think outside the boxoffer options if possible and make an exception.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Patriz A. Brigoli

Course Year & Major :BSICT 4From: December 1, 2014To : December 31, 2014

Cooperating Industry :CONVERGYS Inclusive Date:

Department Assigned :Retail Dept. / Customer Service Rep.

Summary of Activities: Learning /Insights:

Taking calls Talking to a customer as usual but this time is a bit different. The staff calls up for a meeting for all the TLs and SMEs and agreed that every team will only have one SME. So that means, we had to choose who among our two SMEs will remain. That was not really an easy thing to do. Of course as a team, we did not want one of them to leave because they became a parents to us as days goes by and they always let us feel that we can do it and that they were very proud of us and we already had a solid connection with each other but we need to because that was their policy. Only one SME left in our team but he never fail to do his job. He did multi-tasking just to provide us the information we needed and to think, we were 19 on the team versus 2 including our TL. They always find ways just to help us when we had a hard time in dealing with the customers. But of course, since we knew some techniques already, we were able to handle the properly. Provided resolutions, made exceptions without depending on their approval. All we did was just to sound confidently even we dont know the answer, think outside the box and offered options to the customers.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Patriz A. Brigoli

Course Year & Major :BSICT 4From: January 1, 2015To : January 31, 2015

Cooperating Industry :CONVERGYS Inclusive Date:

Department Assigned :Retail Dept. / Customer Service Rep.

Summary of Activities: Learning /Insights:

Taking Calls It was my first time to celebrate Christmas and New Year away from family because we need to take calls but we had to deal with it because not all the time we will depend on our families. Aside from that, TL did not leave us and also celebrated the season with us. We just spent the holidays talking with the customers. On the first place, I thought that talking to a real customer was scary but I was wrong. In fact, talking to them was fun especially if a customer is easy to deal with. Yes me encountered an irate customers but we got used to it already and we did not consider that as unusual because before we started taking calls, our TL gave us a heads up that we can handle a call with an irate customer and she also said that what we need to do is to match the customers pace with a friendly tone or a tone that can make them calm. And it is also better to give a sincere apology and reassurance to the customer and build rapport immediately so that they can forget that they were mad and really pissed off. And yes it was very effective. Basically, it was a good thing because we were able to apply that stratagem and handled the call as it should be.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

REPUBLIC OF THE PHILIPPINESCebu TECHNOLOGICAL UNIVERSITYTUBURAN CAMPUS:Tuburan, Cebuurl: http://www.ctu.ph/tuburan email: [email protected] Form 6October 2012Revision: 0

DAILY/WEEKLY/MONTHLY PERFORMANCE REPORT

Name of Student Trainee :Patriz A. Brigoli

Course Year & Major :BSICT 4From: February 1, 2015To : February 16, 2015

Cooperating Industry :CONVERGYS Inclusive Date:

Department Assigned :Retail Dept. / Customer Service Rep.

Summary of Activities: Learning /Insights:

Taking Calls Weve heard from a reliable resource that this will be the last month of our internship. I felt happy and sad at the same time. Happy because I was able to finish this OJT journey well and the next thing I know is that I will be graduating and will get my diploma in front of the crowd. Sad as well because Im going to miss the memories we had with my team. For four months, weve been like siblings that shares with each other what we have, help one another and provide counsels who are in need. But I know everything happens for a reason. This is not the end but a beginning of our journey. I am very pleased and thankful to all the people Ive dealt with most especially my TL and SMEs, my team, my wave mates, to the Almighty Father, to my ever supportive family and to the company that gave us this rare opportunity to us interns that made us a better individual.

Prepared by:

__________________________________Student Signature Over Printed Name

CA Remarks:

______________________________ Signature Over Printed Name

OJT Chairman/Supervisor Remarks:

______________________________ Signature Over Printed Name

PART III.Readings....

I. Tips on Work Habits Success is a positive attitude. More people are fired for a poor attitude than for all other reasons. Be willing to meet new people, try new activities, and learn new skills. Listen to instructions carefully; repeat them back to check if you heard correctly; ask questions. Don't be afraid to ask for advice or training and thank everyone who helps you. Ask questions! It is better to ask than to make a mistake because you were afraid to ask. Report any mistakes to your immediate supervisor; use the mistake as a learning experience. Be able to take criticism; see it as an opportunity to learn something new. Dress appropriately; ask about the dress code. Arrive early and work until your shift is over. When you're on the job, work on the job. If you must be late or absent, phone your supervisor. Miss work for emergencies only. Except for emergencies, don't make personal phone calls and don't entertain visitors from your personal life at your work site, Keep most personal problems at home, but confide in your supervisor if you can't keep a problem from affecting your work or your demeanor. Keep your work area neat. Don't just quit. Talk with your supervisor about any discomfort you may be having and try to find a solution.

Personal Traits an Employer Seeks

Learns quicklyWorks without constant supervisionPuts in a good day's workHas self-confidenceHas warmth and sense of humor Displays mature behaviorIs wilting to be flexibleHas integrity and ethics

Why People Are Dismissed

Unable to get along with othersIs dishonestIs poorly dressed or groomedHas too many days absent or late Work is too Slow or inaccurate Will not follow ordersAbuses alcohol or drugsDoes not follow safety rulesBreaks are too frequent or too long

www.career.iupui.edu/workhabits.htrn

II. Seven Qualities of High AchieversWhat makes a person a high achiever in life?Anthony Robbins writes that there at e seven characteristics that make a person rise to his potentials: Passion. These people have discovered a consumption reason and purpose that drives them to do and grow. There is no greatness without ta passion to be great, whether to be an athlete or a scientist. Belief. Our beliefs about what we are and what we can be will determine what we will be. Narrow worldviews can limit our capacities, whereas belief in what, are possible opens the opportunity for accomplishing them. Strategy. A way of organizing resources. It is also important knowing what to learn whom to meet, and what to do. Clarity of Values. Values are specific belief systems about what is right or wrong for our lives. They are judgments about what makes life worth living. Clarity of values and principles is one of the most important keys to achieving excellence. Energy. People who may know what to do and how to do it, but may not have the vitality to pursue it, will not be able to achieve their dreams. This vitality is not only physical but also mental and spiritual. Bonding power. Successful people have the ability to connect and have rapport with people.

Mastery of Communication. The way we communicate with others and with ourselves will develop the quality of our lives. One must be able to communicate one's visions and missions.

- Courtesy of Peace Ideas,A Quarterly Publication of the Peace Center, Theosophical Society in the Philippines

III. Characteristics of the Ethical Office Professional

A.) Makes Ethical DecisionsAsk yourself these questions:1.) If my actions appeared in the newspaper, would I feel okay about everyone reading what occurred?2.) Is what I anticipate doing legal?3.) Could I proudly tell my spouse, my parents, or my children about my actions?4.) Will I be proud of my actions one day, one week, and one year from the present?5.) Do my actions fit with who I think I am?

B.) Supports Ethical BehaviorWhenever you, as an office professional, encounter someone whose words or deeds indicate that the person does not respond to an ethical organization, take a stand.C.) Refuses to Engage in Negative Office PoliticsD.) Accepts Constructive CriticismKeep an open mind; realize that you have much to learn and that all of us make mistakes.E.) Observes Office HoursGet to work in sufficient time in order to begin work on time.F.) Accepts ResponsibilitiesHe or she performs these tasks to the best of his or her ability.G.) Maintains Honesty and IntegrityThe ethical employee understands that supplies and equipment belong to the company1.) Company supplies (such as pen, pencils, paper clips, disks, and paper) are never taken f or personal use.2.) Company equipment (such as computers) remains on company property unless express permission is granted for business use at home.3.) Personal mail remains personal; company stationery and postage are not used.4.) Personal telephone calls (local calls) are kept to a minimum; personal long distance calls are not made on company time and at company expense.5.) Software is the property of the company; it is not copied or taken home for personal use.6.) Office copiers are used for the business of the company; personal copies are not made.

H) Respects PrivacyConfidentiality is crucial in a business, and the ethical employee understands and upholds this concept.I) Is Open to ChangeHe or she understands that technology and global competitiveness require constant change.J.) Is LoyalThe ethical employee is loyal to the company but not in an unquestioning sense.K.) Keeps the FaithThe ethical employee keeps the faith. The employee understands that changing behaviors is slow but that the commitment to ethics must be upheld even when the organization seems to be mired in behaviors that do not support the stated ethical policies._______________________________________________________________________

IV. 5 S Approach for Productivity and Quality ImprovementWhat is 5S?"5S" stands for 5 Japanese words all starting with S. But, in the Philippines, someone translated these Japanese words into 5 English words also starting with S. Therefore, it is not necessary to remember 5 S in Japanese. What is important is to understand what it means and practice it rather than just memorizing the words.

Japanese

SEIRI

SEITON

SEISO

SEIKETSU

SHITSUKE

English

SORT

SYSTEMATIZE

SWEEP

SANITIZE

SELF-DISCIPLINE

Brief Explanation

Take out unnecessary items and dispose

Arrange necessary items in good order for use

Clean your work place

Maintain high standard of house keeping

Do things spontaneously without being told or ordered

V. Principles from "How to Win Friends and Influence People",

* Become a friendlier Person1. Don't criticize, condemn or complain.2. Give honest, sincere appreciation.3. Arouse in the other person an eager want.4. Become genuinely interested in other people.5. Smile.6. Remember that a person's name is to him or her Sweetest and most important sound in any language.7. Be good listener. Encourage others to talk about them.8. Talk in terms of the other person's interests.9. Make the other person feel important - and do it sincerely. * Win your people to your way of thinking1. The only way to get the best of an argument is to avoid it.2. Show respect for the other person's opinions.3. If you are wrong, admit it quickly and emphatically.4. Begin in a friendly way.5. Get the other person saying "Yes, Yes" immediately.6. Let the other person feel that the idea is his or hers.

7. Let the other person do a great deal of the talking.8. Try honestly to see things from the other person's point of view.9. Appeal to the nobler motives.10. Be sympathetic with the other person's ideas and desires.11. Dramatize your ideas.12. Throw down a challenge.VI. Tips for Writing an Application Letter

Application or Cover Letter

The purpose of this letter is to get your enclosed resume read and to generate interviews. Use this type of letter in response to specific job advertisements and vacancy announcements. Your strategy is to demonstrate that your qualifications fit the requirements of the position. Study the position description carefully and decide on one or more themes - education, experience, interests, responsibility, etc. - that show persuasively how well you fit the position. Link major job dimensions with you related past performances and experience.

Template: cover letter

Mailing Address > Contact Number > E-mail Address >

Today's date

Your addressees name Professional titleOrganization nameMailing address

Dear Mr. (or Ms.) Last name,

- Start your letter with a grabber-a statement that establishes a connection with your reader, a, probing question, or a quotable quote, briefly say what job you are applying for.

The mid-section of your letter should be one or two short paragraphs that make relevant points about your qualifications. You should not summarize your resume. You may incorporate a column or bullet point format here.

Your last paragraph should initiate action by explaining what you will do next. (e.g., call the employer) or investigate the reader to contact you to set up an interview. Close by saying "thank you".

Sincerely yours,Your handwritten signature

Your name

Enclosure: resume

How to Prepare an Effective Resume

1. Resume EssentialsBefore you write, take time to do self-assessment on paper.

2. The Content of your ResumeName, address, telephone number, e-mail addressAll your contact information should go at the top of your resume.-Avoid nicknames.-Use a permanent address. Use your parents' address, a friend's address, or the address you plan to use after graduation.-Use a permanent telephone number and include the area code. If you have an answering machine, record a neutral greeting.-Add your e-mail address. Many employers will find it useful. (Note: choose an e-mail address that sounds professional.)-Include your website address only if the web page reflects your professional ambitions.

3. Objective or SummaryAn objective tells potential employers the sort of work you're hoping to do. -Be specific about the job you want.-Tailor your objective to each employer you target every job you seek.

4. EducationNew graduates without a lot of work experience should list their educational information first. Alumni can list it after the work experience section. -Your most recent educational information is listed first.-Include your degree (MIT, BSEE, BSME), major, institution attended, minor/ concentration.-Add your grade point average (GPA) if it is high-Mention academic honors'

5. Work ExperienceBriefly give the employer an overview of work that has taught you skills. Use action words to describe your duties. Include your work experience in reverse chronological order that is, put your last job first and work backward to your first, relevant job.Include:Title of positionName of organizationLocation of work (town, city)Dates of employmentDescribe your work responsibilities with emphasis on specific skills and achievements.

6. Other InformationA staff member at your career services office can advise you on other information to add to your resume. You may want to add: -Key or special skills or competencies-Leadership experience in volunteer organizations-Participation in sports-References7. ReferencesAsk people if they are willing to serve as references before you give their names to a potential employer. Do not include your reference information on your resume. You may note at the bottom of your resume: "References furnished on request."8. Resume Check-upYou've written your resume. It's time to have it reviewed and critiqued by a career (or counselor. You can also take the following steps to ensure quality:Content:-Run a spell check on your resume.-Get a friend (an English major would do nicely) to do, a grammar review.-Ask another friend to proofread. The more people who see your resume, the more likely that misspelled words and awkward phrases will be seen (and corrected).VIII, Interviewing TipsPre-Interview Don't insist on making your interview at a time inconvenient for the interviewer. If you are told just to drop by, ask for a good time frame. Don't drop in during the lunch hour or too close to closing. Think ahead about your skills that are related to the job and be prepared to discuss them. Think about ahead about your realistic job needs and be prepared to ask question related to having those expectations met. Pay and time off should be last on the agenda. Know the title and all other available details about the job for which you are applying. Lenin something about, the company, agency, institution, or department before the interview. Dress conservatively. Don't let distractions such as inappropriate grooming or gum-chewing give a bad impression of you. Remind yourself to maintain good posture standing and sitting. Don't wear perfume; dont smoke just before or during the interview. Have your identity card with you. Know your phone number and an alternate phone number. An email address is helpful. Get to the interview a few minutes early. Make sure you know how to get there and allow .plenty of time. If necessary, call the receptionist for directions. Go to the interview alone.The Interview

As soon as you are in sight of the building where you will be interviewed, consider yourself on the interview. Use the interviewer's last name. If you don't know whether the interview is Miss, Mrs., Dr., etc., ask the receptionist. The receptionist should be treated with courtesy also and could be addressed as Mr. or Ms. unless a nameplate indicates otherwise. Shake hands if offered; make eye contact and use a firm handshake, but don't crush bones! Once in the interviewer's office, don't sit down until asked to do so. If offered anything to eat or drink, it is better to decline the offer with a "No thanks." Let the interviewer do most of the talking. Try to sound enthusiastic; 'smile. When you have the opportunity, tell the interviewer why you are interested in the job. Show that you know something about the organization's purpose. Show a willingness to explore new areas and learn new skills, but don't say "I'll take anything." Be confident but realistic about what you actually can do and want to do. Don't watch your watch, but don't try to prolong the interview or hang around afterward. Don't tell a prospective employer about the turndowns you've had and don't speak negatively about past employers. Don't act disgruntled if you are asked to take employment tests. Don't fiddle with objects (pens/pencils/paperclips); keep your hands off the interviewers' desk. If the interviewer doesn't ask everything you'd like him/her to know about you, offer the information when you have the opportunity to speak. At the end of the interview, ask for the next step. Should you call and when? Or will you be called and when might you expect to hear? Thank the interviewer for seeing you. Thank the receptionist for being helpful. Go directly home and write a lank-you note to the interviewer.

IX. OJT Precautionary MeasuresPrecautionary measures refer to the behavior of the student that would not bring disgrace or dishonor to himself/herself, to the College and to the recommending person while undergoing, On-the-Job Training.Every on-the-job trainee is enjoined to observe the following precautionary measures:1. Do not operate any equipment unless authorized by your supervisor and/orunless you are confident on your competence to operate such equipment.2. If given full authority and discretion to operate equipment or manage an operation, work within the bounds of your responsibility.3. Secure permission/approval from the OJT coordinator if you want to transfer to another company, through a written request stating your reasons for such transfer.4. Do not bring any company property to your residence unless authorized.5. Never report for duty under the influence of liquor.6. Observe strictly the provisions of the Student Handbook and Company Policy Handbook/Company culture.7. Observe company policies by heart.8. Refrain from off-duty socialization with superiors, unless work-related.9. Students demonstrating incapability to perform the standard expectations of a competency may be assigned for OJT at the College Laboratory, for close monitoring by the OJT coordinator.10. Early enrolment for off shall he allowed in order to cater to the industry demands.11. For International Practicum: Shop Teachers or Teacher-in-Charge shall be vested with authority and prerogative to recommend a student for OJT, in specific cases, whenever necessary.

Reference: Inputs during the meeting last September 13, 2007, participated by the ff:

Dr.Cecilio S. BagaProf. Ma. Gypsy A. BoholProf. Segundino G. CuadraMrs. Josephine A. VillaProf. Edgar A. SolanaMrs. Nona Fe Y. EstolasProf. Marde T. PonceMrs. Felicidad C. HiramisProf. Nena S. Calunsag

Additional inputs / changes during the seminar workshop on Guidance / OJT / Practice Teaching Manual last January 13 14, 2011, participated by the ff.:

Maria Gypsy A. BohotCheneta Kenny P. CalvoQuemada Y. PedroAurelia G. ManingoDanny Cris M. BacatLindley S. SaladagaTracy R.LaylonRonald M.RamirezAdeline P. dela Cruz Andrea A. Katildo