Office etiquette tips

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Office Etiquette

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Office Etiquette What are etiquette?

Why its necessary to

follow them?

What are the factors that affects the behavior of the employees?

Classify these factors as internal and external.

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Office Etiquette Topics to Consider

Etiquette Basics

Professional Appearance

Office Etiquette

Basics of Time Management

Useful Tips : Better yourself!

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Office Etiquette Etiquette Basics

Creating a positive image

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Office Etiquette Etiquette Basics

Creating a positive image

Behavior

Exhibit a positive attitude and pleasant demeanor.

Use a firm handshake.

Maintain good eye contact.

Appropriate introductions.

Rise when you are introducing someone or you are being introduced.

Show a healthy respect for colleague’s experience and expertise.

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Office Etiquette Etiquette Basics : Motivation

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Office Etiquette Professional Appearance Personal Hygiene

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Office Etiquette Professional Appearance- No

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Office Etiquette Professional Appearance- Yes Shirts, Trousers, Dress, Accessories

Tie ,Suits ,Shoes Jewellery, Make up

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Office Etiquette What is expected from you? Exhibit a positive attitude and know

what your role will be on the team – How can I best assist?

Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)

Attending a meeting

Come prepared and Listen carefully Be concise and articulate when

speaking Show respect

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Office Etiquette

Communication- Active Listening

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Office Etiquette Communication- Telephone

Use appropriate tone of voice

Maintain a positive attitude

Remove slang terms and use good listening skills

Take complete phone messages (name, date, time, reason for calling, where they can be reached)

Cell phone – TURN IT OFF

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Office Etiquette Communication- Email Make subject line specific

Reply to a question- copy question

into your email and then provide your response

Follow standard writing guidelines - business letter format as a professional courtesy

Keep it short and concise

Include your name and contact information. Nothing is confidential when sent electronically

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Office Etiquette Obstacles to effective time management

Too Many Things

at a Time

Un-Appropriate

Schedule of Time

Interruptions

Stress and Fatigue

Unclear Objectives

Disorganization

Inability to say NO

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Office Etiquette Time Management

Do

Delegate

Address the urgent

Accomplish what you can early

Attach deadlines to things you delay

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Office Etiquette

Employees Are Bothered by Co-workers Who

Don’t acknowledge you unless you speak to them directly

Flirt with coworkers, vendors or customers

Wear too much perfume or after-shave

Drop in on you while you are working and don’t ask if it’s okay to interrupt

Habitually arrive late at meetings

Better Your Self

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Office Etiquette

Employees Are Bothered by Co-workers Who

Have outbursts of anger or yell and curse

Are too “touchy feely”

Borrow things but forget to return them

Don’t say “thank you”

Don’t return phone calls

Gossip

Better Your Self

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Office Etiquette

How to maintain good interpersonal relations

Show respect for the opinions

Avoid arguments

Admit your mistakes quickly

Begin in a friendly way

See the other side of the coin

Be reasonable in your request

Express yourself firmly and directly to specific individuals

Be honest about your feelings

Better Your Self

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Office Etiquette

Better Your Self

Use active listening skills to ensure that you hear and understand other’s positions and perceptions.

Make self

development plans Try New

Things

Be Assertive

Make sure that good

relationships are the first priority

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