Nuance System Installation Guide - Avaya Support · PDF fileNuance Speech Recognition System 8.5 Installation Guide viii Typographical conventions Nuance manuals use the following

Nuance Speech Recognition SystemVersion 8.5

Installation Guide

Nuance Speech Recognition System 8.5Installation Guide

Copyright 1997-2004 Nuance Communications, Inc. All rights reserved.1005 Hamilton Avenue, Menlo Park, California 94025 U.S.A.Printed in the United States of America.Last updated April 2004.

Information in this document is subject to change without notice and does not represent a commitment on the part of Nuance Communications, Inc. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. You may not copy, use, modify, or distribute the software except as specifically allowed in the license or nondisclosure agreement. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose, without the express written permission of Nuance Communications, Inc.

Nuance and Nuance Communications are registered trademarks of Nuance Communications, Inc. AccuBurst, Its Me, Listen & Learn, Say Anything, SpeechChannel, SpeechObjects, and Verifier are trademarks of Nuance Communications, Inc. Any other trademarks belong to their respective owners.

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiAudience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Chapter 1. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Supported configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Service pack installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Complete installation package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the Nuance System on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the Nuance System on Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing Java . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring the Nuance System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Environment variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Temporary directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Locales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing language modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Testing your installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Demo 1Simple speech recognition . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Demo 2Natural language understanding . . . . . . . . . . . . . . . . . . . . . 12

Contents iii

Chapter 3. Migrating existing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Overview of new master packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Choosing a master package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Accuracy versus speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Memory usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Upgrading existing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading voice enrollments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading to Verifier 3.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Compatibility between verification packages . . . . . . . . . . . . . . . . . . . 20

Chapter 4. Licensing the Nuance System software . . . . . . . . . . . . . . . . . . . . . . 23Types of licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Obtaining a license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Developer license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Load test license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Deployment license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Starting a license manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Multiple licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Developer license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Load test and deployment licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting parameters in a resource file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 5. Nuance audio providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Audio providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the native audio provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 6. Additional software components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

ODBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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File system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Text-to-speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents v

Nuance Speech Recognition System 8.5Installation Guide

vi

About this guide

This guide describes how to install the Nuance Speech Recognition System software (or Nuance System) and test the installation.

Audience

This guide is intended for application developers and integration partners installing the Nuance System. If you are using a different deployment option such as a third-party toolkit or custom platform, see the vendors documentation for the installation procedure.

Organization

The guide is organized as follows:

Chapter 1 describes the supported configurations and hardware requirements.

Chapter 2 describes installing and configuring the Nuance System on Windows and Unix platforms, and includes instructions on how to use the provided demos to test your installation.

Chapter 4 provides licensing information required to run Nuance in development, testing, and deployment environments.

Chapter 5 provides information about the Nuance audio providers. Chapter 6 describes the database and text-to-speech components that can be

used with the Nuance System.

Related documentation

The Nuance System documentation contains a set of developer guides as well as comprehensive online reference documentation. See Introduction to the Nuance System for the list of available documents.

About this guideAudience

vii

Typographical conventions

Nuance manuals use the following text conventions:

Note: The Nuance System runs on both Windows and Unix platforms. Windows syntax is typically used throughout