Non-verbal communication

Non-Verbal communication

Today we will focus on Non-verbal communication

Silence

Non-Verbal

Verbal

Communication patterns:

Non-Verbal Communication:Non-spoken context within where all face-to-

face communication takes place. It’s considered that, half of the messages are carried through non-verbal communication.

Ratio of Verbal & non-verbal communication:

•Types of non-verbal communication: There are four common types of Non-

verbal communication: Body Language Space Time Para-language.

It’s basically the movements of our bodies. It’s the common things that we do in our daily life, without even noticing it, which conveys a lot meaning.Ex: waving hand, wrinkle on foreheads, smiling, gazing at each other, wear a coat or tie. This conveys certain meanings, and others convey messages to us in return.

In particular, body language includes: The face and eyes, gestures, postures, and physical appearance reflect

Body-Language

The Face & eyes: They are by far the most important features of body language. We look to the face and eyes to determine much of the meaning behind the body language and Non-verbal communication. For ex: Happiness, surprise, fear, anger, and sadness usually expressed through different facial expressions and eye patterns.

The Face & eyes:

Gestures:Gestures are way of sending nonword messages through different body parts, like- physical movements of the arms, legs, and hand.Through the movements of each of these body parts, we can accent and reinforce our verbal messages. And we can observe how others punctuate their verbal efforts with gestures. In general the louder someone

speaks, the more emphatic the gestures used, and vice versa.

Postures:A position of the body or of body parts. Like- a sitting posture. An attitude; a pose. Posture often matters a lot in communication, as emotions reflect in it.

It’s our clothing, hair and accessories. The appearance of our body can affect how our body movements are seen.Appearance must fit the situation as it plays vital role even in the oral communication.

Physical Appearance:

- The amount of distance we need and the amount of space we perceive as belonging to us.

SPACE:

1

•Types of Space

2

•Space & Culture

The amount of distance we need.

1. Intimate: till 18 inches2. Personal: 18 inches to

4 feet3.Social: 4 feet to 12 feet4.Public: 12 feet or

beyond

Types of “SPACE”:

Space & Culture

1• Etiquette: considered polite• North Americans maintain

about 2 ft• South Americans/Arabians

stand very close

2• Right: Respecting personal

space• Western countries strictly

follow lines• Most Asian Countries like

Bangladesh believe in “crowding”

-space preference according to culture.

Space & Culture: Examples

Time:

The way a person treats time reveals something about that person.

Culture variation on perception of time.

Time:

In modern business culture time is already important. By using our attitude towards time we can convey specific messages.

Time:

Paralanguage:

Paralanguage?

• Paralanguage is defined as anything other than words that adds meaning to your message.

• It is a non verbal communicative behavior.

Paralanguage

Rate

Tone

Pitch

Kinds of paralanguage:There are 3 kinds of paralanguage-

Are you there? Are you there? Are you there?

Examples of Paralanguage:

Two more types of Non-Verbal Communications are:

ColorPhysical Context

Both of them are minor, but they influence with great impact.

Other types of Non–Verbal Communications:

Different Color Projects hold different meanings- The meaning of color depends on the beholder’s mind The presentation of the colors can be put on Office décor,

Visual-aid Construction etc. The different meanings of different colors for example:

Color:

Color’s Name

The color symbolizes

Red action, confidence, courage, vitality

Green life, nature, fertility, well being

Blue youth, spirituality, truth, peace

White Purity, Cleanliness

Black Death, earth, stability

Physical Context includes the structure like layout, designs of physical environment

For example, in a office physical context includes the furniture, carpeting, locations, decorations etc.

The physical context in a area impacts on our communication specially in terms of speaking & listening

Physical Context:

Like other types of non-verbal communication a complete silence also can transmit out inner view of mind. Both positive and negative attitude can be expressed through silence.Finally it can be revealed that different types of non-verbal communication are indispensable part of our life.

Silence:

Thank you!