NIS Q&A Session for C&Q Assessment - %28Saer ALFARWI 00724700%29

Security Level: 23/4/7

www.huawei.com

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Department: NIS

Name/Employee ID: Saer ALFARWI/ S00724700

Date: 3/Nov/2011

Q&A Session for C&Q Assessment Level 3

of Product Technology

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 2Page 2

Work Experience

Date Company Department Position/Role Major Work Contents

June 2010-till now

Huawei Technologies Co,.LTD.

Cyprus

NIS Customer support Team

Leader

Working in the Core network-PS domain which

includes(SGSNs,GGSNs,CGs,DNSs,NAUs and Firewalls) as a senior Engineer. At the same

time I'm the general interface to the customer for all the technical issues, working as a

customer support team leader.

Dec 2008- Mar 2010

Syriatel – Syria(Telec

om operator)

Technical Core Network

Head of Section

Coach & support NSS team in installing, integrating, maintaining and operating all NSS nodes (Circuit switch, Packet switch, IMS, IP

Backbone and Roaming) both Huawei and Ericsson nodes.

Dec 2006 – Dec 2008


om operator)

Technical Mobile Data Core Network

Head of Section

Coach & support Mobile Data Core Network team installing, integrating, maintaining and operating MDCN nodes (SGSN, GGSN, NAU and CG) both Huawei and Ericsson nodes.

Basic Information

Applicant: Saer ALFARWI Employee ID: 00724700 Department: Network Integration Services(NIS)

Direct Supervisor (Name/Employee ID): Ye Tao /54520Tier-2 Supervisor (Name/Employee ID): Albert Kokian/00712141

Performance evaluation results of the latest one year: B Original C&Q: Level 3

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 3Page 3

Work Experience

Date Company Department Position/Role Major Work Contents

Nov 2004 – Dec 2006


om operator)

Technical Mobile Data Core Network

engineer.

Install, integrate, maintain and operate MDCN nodes both Huawei and Ericsson nodes.

July 2004 – Nov 2004


om operator)

Technical. SCS ISP NOC engineer. SCS-NET is the biggest Internet Service Provider in Syria, and I’ve worked in the

Network Operation Center department which was responsible of installing, integrating, maintaining and operating all ISP network

elements(Firewalls, Antivirus, Routers, Switches, caches, etc….).

Customer satisfaction is a must so advanced technical experience and excellent communication skills are a must also!

Basic Information

Applicant: Saer ALFARWI Employee ID: 00724700 Department: Network Integration Services(NIS)

Direct Supervisor (Name/Employee ID): Ye Tao /54520Tier-2 Supervisor (Name/Employee ID): Albert Kokian/00712141

Performance evaluation results of the latest one year: B Original C&Q: Level 3

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 4

Performance Contribution — Responsibility

Customer support Team Leader

Core Network PS Senior Engineer

Spare Parts Administrator



Customer support Team Leader

• link every product line together in terms of technical aspect.

• Follow up the maintenance operations including issue handling, Network inspection, software

update/upgrade, precaution and rectification, etc.

• guarantee and safeguard our customer's network stability by close follow up all maintenance

issues.

• General Interface with the customer for technical issues(Emergency, Network operations, etc…).

• Monthly customer service meeting.

• Link the customer with the support engineers(ATAC and GTAC).



Core Network PS Senior Engineer•Install, integrate, maintain and operate PS domain nodes

•Keep customer’s PS domain stable by close and professional support

•SOP quarterly report

•Precautions and rectifications

Spare Parts Administrator•Establishing communication mechanism with the customer in terms of repairing service and takin

g responsibility for customer satisfaction.

•Provide the repair service to the customer professionally.


Performance Contribution — Clear Target

Saer(Customer Support Team

Leader)

RnD/GTAC/ATAC/Syria office

HQRepair Centers

Customer(Customer Satisfaction)

Cyprus office Technical team

FSEs


Performance Contribution — Professional work

Saer(PS senior Engineer)

Professional technical work

Self development

Customer’s PS network safe and stable

Follow Huawei Maintenance procedures


Performance Contribution — Customer feel safe

Customer satisfacti

on

SPA role:Let the customer feel the value of Huawei services

Stability

Reliability Security


Performance Contribution — Bright spots

Bright spot Personal Contribuation Link

Lunching Kennedy site PS domain

This was my first project in Huawei, I’ve arranged to lunch the other packet core domain that MTN Cyprus have bought. This domain contains (1 SGSN, 1 GGSN, 1 NAU switch, 2 Firewalls and 2 CGs). I’ve implemented this project from the scratch (Design, hardware installation, software installation, commissioning, integration, and finally commercial lunch).

Plan for the BSCsRNCs 答复Migration to the MSCSGSNGGSN Pools.msg

Customer support monthly meeting

My target was clear, which is minimizing the network problems. We had this meeting with the customer weekly, but starting from May it became biweekly, and in July we started to have this meeting on monthly basis.

RE Biweekly maintenance meeting.msg

Fill the gap between ATAC and the customer

There was a big gap between ATAC and MTN due to the fact that the customer doesn’t has the needed experience to meet ATAC requests.

RE Cyprus office Trouble Tickets.msg

Power problem disaster

The customer highly appreciated our actions regarding this big problem. Hand by hand with the customer we implemented the national roaming solution. I was the interface with the customer at that time to follow up closely the customer emergent requirements.

RE Emergent Request with critical power incident.msg


Points to be improved

I need to improve my technical knowledge to meet the customer technical requirements which are increasing day by day.


Final words…

Knowledge is power!&

Customer satisfaction is a must!

Thank youwww.huawei.com

NIS Q&A Session for C&Q Assessment - %28Saer ALFARWI 00724700%29

Documents

albert kokian00712141

work experiencebasic

telec om operator

network integration

ericsson nodes

syriatel syria

employee id

employee id