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Page 1: Ngg Portfolio

A Business Excellence Solutions Group

Page 2: Ngg Portfolio

This Presentation

Company Profile

NGG Automotive Solutions

NGG Learning & Management Automotive Solutions Portfolio

Page 3: Ngg Portfolio

Company Profile

1

Page 4: Ngg Portfolio

Company ProfileAbout Us

TechnologyKnowledge

NGG Xioma is a

Business Excellence Solutions group

Page 5: Ngg Portfolio

Company ProfileBusiness Lines

Management& LearningSolutions

OrganizationalEngineering

Solutions

Knowledge

BusinessIntelligence

Solutions

Informationsystems

Solutions

Technology

Page 6: Ngg Portfolio

Customer Strategy

Sales & Service

Performance Improvement

Supply Chain management

Company ProfileAreas of Expertise

Customer Strategy

Sales & Service

Change Management

Organizational Development

Leadership

Training Development

NGG OESNGG MLSProject

Management

Enterprise Content

Management

ERP

BI Development

Data Recovery

XISXBIS

Page 7: Ngg Portfolio

Company Profile

NGG MLS NGG OES XIOMA IS XIOMA BIS

Products& Development

NGG

Finance & HR

R&D

Marketing

Account Management &

Delivery

Performance Improvement

DevelopmentCenter

SCM

Customer Management

PM

SAP/ECM

NGG CZ

NGG RU

NGG Nordic

XIOMAXIOMA CZ

XIOMA Automotive

Development

Sales

Development

Sales

Group Structure

Page 8: Ngg Portfolio

NGG Company/ OfficeXIOMA Business partners

NGG Trainers/consultants

Company Profile

Australia BrazilChinaCroatiaCzech R / Czech RDenmarkFinlandGreece GermanyHungary / Hungary

Israel / IsraelItaly / ItalyIndiaIrelandIvory CostKenyaKoreaMexicoNetherlandNigeria

NorwayPolandRomaniaRussia / RussiaSlovak RSpainSwedenU.KU.SVietnam

Around the World

Page 9: Ngg Portfolio

Company ProfileNGG Automotive Customers

Page 10: Ngg Portfolio

NGG Automotive Solutions

2

Page 11: Ngg Portfolio

Full Coverage of the Automotive Vertical

Comprehensive Approach

Strategic

Operational

Processes

Business Methodology

Business Intelligence IT

Systems

Operational IT Systems

Training

Direct Channel Management

Distribution Management

Retail Management

OEM

Distributors

Dealers

Customers

Sales

Service

Automotive Distributor &

Dealer Management

ADM ©

After-sales Part

Management APM ©

Spare-parts Logistics

APM-SCOR ©

Rapid Managerial DashboardRMD©

Customer Strategy& Customer Intimacy

Spare Parts

NGG Automotive SolutionsNGG Automotive Solution Map

Page 12: Ngg Portfolio

Direct Channels(Customer Management)

Retail Management(Dealerships)

Training :

Processes:

Strategy:

Distributor Management

RD. 1 Dealership Diagnosis

Sales Field Force Program

Training :

Processes:

Strategy:

DS.1 Distributor structure, role & unit definitions alignment

DP.3 IT alignment

DP.2 Network power realization

DT.1 Regional service / sales manager program

RT.1 Manager enhancement program

RT.2 Sales Increasing Program (Basic/ Advanced)

RT.3 Service Improvement Program (Basic / Advanced)

DT.2 Internal trainers coaching program (T.T.T)

Automotive 24/7 Customer Interaction Center:

Processes:• Service & Information• Potential Realization• Tech Based Services• Platinum Services

• Network Management

Field force management, operation & IT alignment

Strategy: CIC missions, interfaces, budget plan and change management program

DS.2 Distributor information & IT alignment

RS.1 Structure alignment & role definition alignment

RS.3 Dealership KPI system Implementation

RP.1 Customer experience management

RP.2 Operational Mgt. (workshop & warehouse)

RP.3 IT alignment

Training: training & Implementation programs

Field force Training

Fleet Management ProgramStructure, processes and IT

Key account management (Fleet sales & service) training

DP.1 Internal units procedures & standards

RS.2 Dealership architectural master plan

DD. 1 Distributor Diagnosis DC. 1 D.C DiagnosisRD. 1 Dealership Diagnosis

NGG Automotive SolutionsNGG - The A.D.M Framework

Page 13: Ngg Portfolio

NGG Automotive Solutions

Business Intelligence based Management Methodologies

Refined to reflect industry best practices

Complete with training and coaching programs for long term adoption

Profit Generators

Opportunity ManagementPart Pricing

Network Infrastructure

Profit Opportunity Map

Operational Profit Opportunity Map

Map & Act

Goal / Incentive Programs

Dealer IT Alignment

Network Marketing Programs

Network Pro Active Call Center

Organizational Analysis

Dealership Training

Internal Infrastructure Budgeting by APMInternal Incentive

ProgramInternal IT AlignmentField staff Training

Organizational Structure Alignment

Profit Opportunity Map

Operational Profit Opportunity Map

A.P.M © Solution Map

Page 14: Ngg Portfolio

NGG Automotive SolutionsR.B.D

© Solution Map

Page 15: Ngg Portfolio

NGG Automotive SolutionsADS

© Modules

Page 16: Ngg Portfolio

A closer look at our Automotive Learning portfolio

NGG Management & Learning Solutions

3

Page 17: Ngg Portfolio

NGG Management & Learning Solutions

Participant Guide Implementation

Manual

Case Study

Program APEX I - Achieve Parts Excellence

Target Audience Parts Pro Leaders

Program Focus Parts sales and Marketing – Perception, processes,

skills, tools

Learning Methodology Instructor Led Training (ILT)

Automotive

Page 18: Ngg Portfolio

NGG Management & Learning Solutions

Program APEX II (Achieve Parts Excellence)

and Warehouse Operations Training

Target Audience Parts Pro Leaders

Program Focus Availability Management - Perception, Processes, tools

Learning Methodology ILT

Participant Guide

Warehouse Game

Automotive

Page 19: Ngg Portfolio

NGG Management & Learning Solutions

Training Presentation

Program Hyundai 6 Step Customer Care Sales Process

Target Audience Sales Department Managers, Sales Consultants

Program Focus Hyundai sales perception – customers needs and

expectations, sales process, customer relationship

management

Learning Methodology WBT

Automotive

Page 20: Ngg Portfolio

NGG Management & Learning Solutions

Program PEPI - Dealer Process Enhancement Program

Target Audience Process Champions from selected Hyundai distributors

Program Focus Process Champions (PC) role perception, sales and

service

processes, Implementation Tools

Learning Methodology ILT, Toolbox Manual

Automotive

Dealer Process Enhancement Program

Page 21: Ngg Portfolio

NGG Management & Learning Solutions

Program PIT – Performance Improvement Training

Target Audience Process Champions from selected Hyundai distributors

Program Focus Sale Process (Core Kits), Sales Skills (Expanded Kits),

Managerial Implementation Skills and Tools

(Managerial Kits)

Learning Methodology ILT, TTT Training Kits

Automotive

Sale Process - Core KitsSale Skills - Expended Kits

Page 22: Ngg Portfolio

NGG Management & Learning Solutions

Program Dealership Performance Improvement Program

Target Audience Dealership Managers, Dealership Department Managers,

Dealership Personnel

Program Focus Defined KPIs for improvement, Dealership Performance

Gap Analysis, Dealership Performance Improvement

Implementation Work plan, Monitor and control

performance improvement

Learning Methodology On the Job Training

Automotive

Dealership Performance Improvement Program

Page 23: Ngg Portfolio

NGG Management & Learning Solutions

Program New Model Launching (i20, Cenntenial/Equss,

Target Audience Sales Department Managers, Sales Consultants

Program Focus Product - features and benefits, Market - customers

profile,

buying motives, needs and expectations, sales –

unique sales processes

Learning Methodology WBT

Automotive

Training Presentation

Page 24: Ngg Portfolio

NGG Management & Learning Solutions

Program New Model Launching (Nissan Leaf)

Target Audience Sales Department Managers, Sales Consultants

Program Focus Product - features and benefits, Market - customers profile,

buying motives, needs and expectations, sales –

unique sales processes

Learning Methodology ILT

Automotive

Participant GuideTraining Presentation

Page 25: Ngg Portfolio

NGG Management & Learning SolutionsAutomotive

Program Nissan School of Automotive

Target Audience Regional Managers, Dealer managers, Sales Department

Managers, Service Department Managers, Parts

Department Managers, Sales Consultants, Service Advisors,

Parts Specialists

Program Focus The Nissan School of Automotive curriculum - Distributor

Training, Dealer Managerial Training, Dealer Personnel

Training

Learning Methodology ILT