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New Traditions New Traditions in Public Safety in Public Safety Is change possible in our culture? Is change possible in our culture?
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New Traditions in Public Safety Is change possible in our culture?

Dec 28, 2015

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Bertha Cross
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Page 1: New Traditions in Public Safety Is change possible in our culture?

New TraditionsNew Traditionsin Public Safetyin Public Safety

Is change possible in our culture?Is change possible in our culture?

Page 2: New Traditions in Public Safety Is change possible in our culture?

What’s this <Donkey> up to now?What’s this <Donkey> up to now?

Page 3: New Traditions in Public Safety Is change possible in our culture?

A Different PerspectiveA Different Perspective

Page 4: New Traditions in Public Safety Is change possible in our culture?

First Defining PointFirst Defining Point

Whose presentation is Whose presentation is this?this?

Page 5: New Traditions in Public Safety Is change possible in our culture?

Traditions/CultureTraditions/Culture

Why do we do what we do?Why do we do what we do? What is our job about?What is our job about? What traditions exist in our What traditions exist in our

workplace?workplace?

How we answer these How we answer these defines the culture…defines the culture…

Page 6: New Traditions in Public Safety Is change possible in our culture?

On Traditions…On Traditions…

How do we recognize or find an How do we recognize or find an “old” tradition?“old” tradition?

Page 7: New Traditions in Public Safety Is change possible in our culture?

A Hint…A Hint…

They are in the

“That’s The Way We’ve

Always Done It” Book

(Thanks Stacy!)

Page 8: New Traditions in Public Safety Is change possible in our culture?

Assessing your Assessing your Culture…Culture…

What pronouns do we use?What pronouns do we use? Are we passionate about our Are we passionate about our

work?work? New Employees…New Employees… Pubic Safety Mentality…Pubic Safety Mentality…

Page 9: New Traditions in Public Safety Is change possible in our culture?

On Public Safety On Public Safety Passion…Passion…

How do we show our passion?How do we show our passion?

Page 10: New Traditions in Public Safety Is change possible in our culture?

Passion…Passion…

Simple Organizational TestSimple Organizational Test

When discussing a perceived When discussing a perceived issue, is it about “provement” issue, is it about “provement”

or “improvement”?or “improvement”?

Page 11: New Traditions in Public Safety Is change possible in our culture?

……on Public Safety on Public Safety LeadershipLeadership

Page 12: New Traditions in Public Safety Is change possible in our culture?

Public Safety Team Findings…Public Safety Team Findings…

Status and Ego“Us vs. Them”

Low Standards Policy Driven

AmbiguityNever at Fault

Artificial Harmony Talk About Others

Invulnerability “Never Wrong”

The

Five

D

ysfu

nction

s of

a

Team

- L

enci

oni

Page 13: New Traditions in Public Safety Is change possible in our culture?

Leadership Construct Leadership Construct #1#1

““Our Management does not Our Management does not know what they want until we know what they want until we

tell them…”tell them…”

Page 14: New Traditions in Public Safety Is change possible in our culture?

Leadership Leadership Construct #2Construct #2

““Staff gets the Staff gets the Leadership they Leadership they

ask for or ask for or deserve…”deserve…”

Page 15: New Traditions in Public Safety Is change possible in our culture?

Leadership Leadership Construct #3Construct #3

““You get what you give”You get what you give”

If you don’t like what If you don’t like what you’re getting, you you’re getting, you better check and better check and

change what you’re change what you’re giving.giving.

Page 16: New Traditions in Public Safety Is change possible in our culture?

Core ValueCore Value

Humor Me…

Page 17: New Traditions in Public Safety Is change possible in our culture?

““Old” TraditionsOld” Traditions

Page 18: New Traditions in Public Safety Is change possible in our culture?

Our Needed TraditionsOur Needed Traditions

Unconditional RespectUnconditional Respect

Development from WithinDevelopment from Within

Passion Without NegativityPassion Without Negativity

Common “Unified” Common “Unified” Premise(s)Premise(s)

Page 19: New Traditions in Public Safety Is change possible in our culture?

Back to BasicsBack to Basics

Proactive / Positive (Shift away from Proactive / Positive (Shift away from Negativity)Negativity)

Solution FocusedSolution Focused– It isn’t about “provement” anymore…It isn’t about “provement” anymore…– We are the stewards of our attitudeWe are the stewards of our attitude

Mission OrientedMission Oriented Education Based StructureEducation Based Structure – Focused on – Focused on

Professional DevelopmentProfessional Development Leadership Team – 25% what we do and 75% Leadership Team – 25% what we do and 75%

how we get it donehow we get it done

Page 20: New Traditions in Public Safety Is change possible in our culture?

On the Education Based On the Education Based StructureStructure

Knowledge is the only instrument <of production> that is not subject to diminishing returns.Knowledge is the only instrument <of production> that is not subject to diminishing returns.

J.M. ClarkJ.M. Clark

The only things that evolve by themselves in an organization are disorder, friction, and malperformance. The only things that evolve by themselves in an organization are disorder, friction, and malperformance.

Peter DruckerPeter Drucker

Page 21: New Traditions in Public Safety Is change possible in our culture?

What is our message with What is our message with Correction and Discipline?Correction and Discipline?

Page 22: New Traditions in Public Safety Is change possible in our culture?

Policy Specific DisciplinePolicy Specific Discipline

Policy Enforcement is ChallengingPolicy Enforcement is Challenging Consistency is a ConcernConsistency is a Concern Correction Occurs in One Area…Problems Appear in Other AreasCorrection Occurs in One Area…Problems Appear in Other Areas Comparatives to Other Employees’ Performance Always Create “Noise”Comparatives to Other Employees’ Performance Always Create “Noise”

Page 23: New Traditions in Public Safety Is change possible in our culture?

DisciplineDiscipline

Progressive…Prioritized – Offense Progressive…Prioritized – Offense DrivenDriven

Un-BiasedUn-Biased Concentric Concentric

Circle Model…Circle Model…

Page 24: New Traditions in Public Safety Is change possible in our culture?

Concentric Circle Concentric Circle ModelModel Focus on the TargetFocus on the Target

– IndividualIndividual– TeamTeam– DepartmentDepartment– Outside Depts.Outside Depts.– ProfessionProfession

““What did I/we do to cause this?”What did I/we do to cause this?” Eliminate the “background noise”Eliminate the “background noise”

Page 25: New Traditions in Public Safety Is change possible in our culture?

Basis for Effective Basis for Effective DisciplineDiscipline

Page 26: New Traditions in Public Safety Is change possible in our culture?

33.3% or One Third Test33.3% or One Third Test– Pole Top 1/3 of Staff at Various LevelsPole Top 1/3 of Staff at Various Levels– Compare to Actions of Party in QuestionCompare to Actions of Party in Question– Document the FindingsDocument the Findings

Same Actions = Education for Entire Same Actions = Education for Entire TeamTeam

Different Actions = Opportunity to Different Actions = Opportunity to RemediateRemediate

Education Based ModelEducation Based Model

Page 27: New Traditions in Public Safety Is change possible in our culture?

Education Based ModelEducation Based Model

Discipline – What definition is applied?Discipline – What definition is applied? Education is best done as a positive vs. Education is best done as a positive vs.

a negative (initially)a negative (initially) It is far easier to document education It is far easier to document education

than it is to document disciplinethan it is to document discipline In many cases, we give the employee In many cases, we give the employee

an eraser…an eraser…

Page 28: New Traditions in Public Safety Is change possible in our culture?

Education Based ModelEducation Based Model

Page 29: New Traditions in Public Safety Is change possible in our culture?

EBM Key ConceptEBM Key Concept

It is not the event / occurrence that It is not the event / occurrence that matters, but how the party matters, but how the party

responds to education / responds to education / redirection!redirection!

(Think about Construct #3)(Think about Construct #3)

Provide the Opportunities and Provide the Opportunities and Tools…Tools…

Page 30: New Traditions in Public Safety Is change possible in our culture?

““5 Cardinal Sins”5 Cardinal Sins”

Dereliction of DutiesDereliction of Duties DishonestyDishonesty Destruction of Property / Injury to Destruction of Property / Injury to

OthersOthers Wanton Irresponsibility (including Wanton Irresponsibility (including

Customer Service Issues)Customer Service Issues) Failure to Remediate

Page 31: New Traditions in Public Safety Is change possible in our culture?

Three Page Employee Three Page Employee ManualManual

Page 1 – “Do Your Job”Page 1 – “Do Your Job”

Page 2 – “Be a Reasonable Adult”Page 2 – “Be a Reasonable Adult”

Page 3 – “When in Doubt, Refer to Pages 1 & 2”Page 3 – “When in Doubt, Refer to Pages 1 & 2”

Page 32: New Traditions in Public Safety Is change possible in our culture?

Success in the Success in the WorkplaceWorkplace

Page 33: New Traditions in Public Safety Is change possible in our culture?

Closing Thought #1Closing Thought #1Change is InevitableChange is Inevitable

Page 34: New Traditions in Public Safety Is change possible in our culture?

““Facts are stubborn Facts are stubborn things;things;

and whatever may be our and whatever may be our wishes, our inclinations, or wishes, our inclinations, or the dictates of our passion, the dictates of our passion,

they cannot alter the they cannot alter the

state of facts and evidence.”state of facts and evidence.”

Closing Thought #2Closing Thought #2

Page 35: New Traditions in Public Safety Is change possible in our culture?

Closing Thought #3 – Closing Thought #3 – O’Shaughnessy’s CorollaryO’Shaughnessy’s Corollary

Page 36: New Traditions in Public Safety Is change possible in our culture?

Closing Thought #4 – Closing Thought #4 – Path of Least Resistance…Path of Least Resistance…

Th

ere

is n

oth

ing

“com

mon

” a

bou

t Th

ere

is n

oth

ing

“com

mon

” a

bou

t com

mon

sen

se…

com

mon

sen

se…

Page 37: New Traditions in Public Safety Is change possible in our culture?

New Traditions in Public SafetyNew Traditions in Public Safety

Questions?Questions?

Page 38: New Traditions in Public Safety Is change possible in our culture?

New Traditions in Public SafetyNew Traditions in Public Safety

Thank you for your Thank you for your attention!attention!

Scott Parker, Deputy DirectorScott Parker, Deputy DirectorWilliamson County Emergency Williamson County Emergency

[email protected]

(512) 943-1389(512) 943-1389