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Netex learningCentral | Trainer Manual v4.4 [En]

Oct 19, 2014

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Netex learningCentral | Trainer Manual v4.4
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Page 1: Netex learningCentral | Trainer Manual v4.4 [En]

Trainer guide Version 4.4

Page 2: Netex learningCentral | Trainer Manual v4.4 [En]

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Index

1. Introduction ............................................................................................................................. 4

1.1 What is NLC?............................................................................................................................................................... 4

1.2 Main elements ............................................................................................................................................................ 4

1.3 How does NLC work? .................................................................................................................................................. 7

2. Start using NLC ......................................................................................................................... 9

2.1 Signing in and logging out the platform ..................................................................................................................... 9

2.2 Management of my profile ......................................................................................................................................... 9

2.2.1 Access the profile .................................................................................................................................................................... 9

2.2.2 Editing the profile .................................................................................................................................................................. 10

2.2.3 Changing the password ......................................................................................................................................................... 11

2.3 Notifications ............................................................................................................................................................. 11

2.3.1 Reading a notification ........................................................................................................................................................... 12

2.3.2 Management of notifications ................................................................................................................................................ 12

3. Training .................................................................................................................................. 14

3.1 Seeing the training ................................................................................................................................................... 14

3.1.1 Seeing the details of a plan ................................................................................................................................................... 15

3.1.2 Seeing the details of a course ............................................................................................................................................... 15

3.1.3 Seeing the details of an activity ............................................................................................................................................ 16

3.1.4 Seeing the details of a session .............................................................................................................................................. 16

3.2 Management of enrolment requests ....................................................................................................................... 18

3.3 Management of a Classroom session ....................................................................................................................... 18

3.3.1 Consulting the reservations of a Classroom session ............................................................................................................. 18

3.3.2 Generating a signed sheet for a Classroom session .............................................................................................................. 19

3.4 Management of a Web conference session .............................................................................................................. 19

3.4.1 Signing in to a web conference ............................................................................................................................................. 19

3.4.2 Seeing the recording of a web conference ............................................................................................................................ 20

3.5 Management of an Exercise session ........................................................................................................................ 20

3.5.1 Correcting the files of an exercise ......................................................................................................................................... 20

3.6 Management of self-paced activities ....................................................................................................................... 22

3.6.1 Previewing the content of a SCORM/AICC/Tin Can or SCORM Assessment session ............................................................. 22

3.6.2 Downloading a file from a File session .................................................................................................................................. 22

3.7 Session assessment .................................................................................................................................................. 23

3.7.1 Assessing students ................................................................................................................................................................ 23

3.7.2 Resetting evaluation data ..................................................................................................................................................... 24

3.7.3 Generating a report of results of a session ........................................................................................................................... 24

3.8 Consulting the progress of the students .................................................................................................................. 25

3.8.1 Consulting the progress of students in a session .................................................................................................................. 25

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3.8.2 Consulting the progress of students in a course ................................................................................................................... 26

3.8.3 Consulting the progress of students in a plan ....................................................................................................................... 27

3.9 Finishing a session .................................................................................................................................................... 28

3.10 Management of the forum of a course .................................................................................................................. 29

3.10.1 Accessing the forum ............................................................................................................................................................ 29

3.10.2 Creating and deleting a topic .............................................................................................................................................. 30

3.10.3 Replying to a topic of the forum ......................................................................................................................................... 30

3.10.4 Editing your post ................................................................................................................................................................. 31

3.10.5 Deleting your post ............................................................................................................................................................... 31

3.10.6 Blocking/Unblocking user.................................................................................................................................................... 32

3.11 Management of the messages of a course ............................................................................................................ 32

3.11.1 Accessing the list of messages of a course .......................................................................................................................... 32

3.11.2 Reading a message ............................................................................................................................................................ 33

3.11.3 Sending a message .............................................................................................................................................................. 33

3.11.4 Marking a message as read ................................................................................................................................................. 34

3.11.5 Deleting a message ............................................................................................................................................................. 34

4. Public library .......................................................................................................................... 35

5. Communication tools ............................................................................................................. 36

5.1 Announcements ....................................................................................................................................................... 36

5.2 Polls .......................................................................................................................................................................... 36

6. Glossary ................................................................................................................................. 37

A. Appendix ............................................................................................................................... 39

A.1 Types of activities and sessions ................................................................................................................................ 39

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1. Introduction

1.1 What is NLC?

Netex learningCentral (NLC) is a corporative management and training platform.

The main characteristic of NLC is that it allows the corporation to administrate all the training in a comprehensive manner: creating courses and training itineraries, assigning them to students, seeing the results, generating reports…

NLC is more than an e-learning tool, since not only online training is organised from the platform but also classroom and virtual training.

In addition, it facilitates the constant tracking of the evolution of students in an efficient and simple way. It also allows generating reports from the courses and activities and to quantify the level of the training success.

Students can quickly access their courses and the catalogue of available courses. Trainers can teach and assess training in the platform itself.

NLC is fully compatible with the market e-learning standards, what makes it possible to easily import external activities and courses or to create your own.

In short, it is a platform focused on unifying the training of the corporation and facilitating its management.

1.2 Main elements

This section explains how to navigate through the platform and which are the basic elements of the different menus.

Principal menus

This is the Dashboard page:

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You can quickly run several actions from the header:

You have access to your profile by clicking on your name.

Select the envelope to go to your notifications.

Click on this link to access the trainer guide.

Click on “Logout” to leave the platform.

The top menus allow you to browse through the different sections of the platform. The section you access is highlighted in white.

See the options the different sections of this menu offer:

“Home” is the homepage, which contains the activity overview of the courses in which you are

enrolled. You can see here the sessions for which you are a trainer and check their status.

In “Profile” you can consult your profile and edit it. You can also change your password.

In the “Training” section you can find your training in progress and the one that has been finished.

From “Public Library” you access documents the administrators have shared with you.

Through “Announcements” the administrator sends you news or notices that he or she considers

important.

In “Notifications” the internal mails you receive in the platform are shown.

In addition, you have a communication block, on the right side of the screen, from where you can access the announcements (see section 5.1) and answer to a poll (see section 5.2).

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Page elements

There are basically two types of pages on the platform: listing and detail pages.

Listing pages show all the items ordered in a list. You can access the details of an item by clicking on its name.

Detail pages show the characteristics of an element of the platform, for example, of a course. Notice that in the following image, besides the buttons, there are a series of tabs in these pages. These tabs subdivide the actions you can perform within this course in relation to other elements of the platform (forum, students, etc.).

Breadcrumb

The breadcrumb is right below the header and it guides you when navigating through the platform. You can go back to a previous section by clicking on it.

Searchers

A simple or an advanced search is available in some sections of the application. To use the simple search, enter the text you want to search in the box and click on “Search”. To delete the search, click on the cross.

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The “Advanced Search” allows the discrimination by fields. For example, you can search only for activities in Published status. To do so, complete the “Status” field of the searcher and click on “Show Results”.

Furthermore, you can choose how to order the list of results within the advanced search. Use the dropdown “Order by” menu, select the field by which you want to organise the results and their order (ascending or descending).

1.3 How does NLC work?

The main mission of the platform is the organisation of the training structure. The access to the activities and their results is easy and effective, both for administrators and trainers of the platform as well as for students.

In NLC, the content is structured into plans and courses. A course is a training itinerary composed of activities that the student has to perform. In turn, plans are composed of courses used to create a larger training process.

For example, there can be a plan for the marketing department called “The use of social networks applied to marketing”. This plan is composed of different courses: “Twitter”, “Facebook”, etc.

Each course includes one or several activities, which are the minimum training units within the platform. For example, the course “Twitter” encompasses the activities “Meet the interface” (an e-learning activity), “Writing for Twitter” (a web conference given by an expert) and a “Final exam”. These activities have credits for students to accumulate and they will reflect their progress in the course.

Administrators have to create sessions so that students can perform these activities. A session is the scheduling of an activity for a particular date and for a student or a specific group of students. For example, the activity of the web conference “Writing for Twitter” will have a session in Virtual Classroom 1, on the 15 October at 12:00 for the students of the group “Marketing Madrid” and on the 16 October at 10:00 for the “Marketing becarios” group.

When the student successfully completes a session, he or she obtains the credits associated to the corresponding activity.

There are 8 different types of activity in NLC: Classroom, SCORM/AICC/Tin Can, Web conference, Link, File, SCORM Assessment, Exercise and Video.

SCORM/AICC/Tin Can, File, Link, Video and SCORM Assessment activities are performed inside the

platform and they are automatically corrected. These activities do not need a trainer.

Web conference and Exercise activities are also performed online. They need trainers for imparting

and/or assessing them.

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Classroom activities are performed in a physical space with a trainer, but their scheduling and

tracking are registered in the platform.

Your main task as a trainer is to impart and/or assess training in Classroom, Web conference and Exercise sessions.

You will also have the function of tutor when the administrator assigns you the management of a course. In that case, you will be able (besides imparting the correspondent training) to see the results of self-paced sessions (see section 3.7.3).

In addition to the management of the training, the platform has other sections, as the Public Library. From this section you can consult documents and files uploaded by the administrators.

Finally, the platform will send you notifications (see section 2.3) to your internal mailbox (and also to your e-mail if the administrators have configured it this way) each time an item is created or modified. Thereby, you will not have to be alert of how many students enrol in an auto-enrolment course or when a session ends. The administrator can also send notifications to your mailbox to notify you of important events.

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2. Start using NLC

2.1 Signing in and logging out the platform

To sign in the platform:

1. Enter your username and your password and click on “Enter”.

2. The box “Keep me signed in” allows the memorisation of your access data. This way, you will not

have to enter it each time you sign in, unless you do it from a different computer or browser.

3. If you forget your password, you can retrieve it by clicking on the link “Can’t access your account?”.

You will have to enter your e-mail address and you will receive an e-mail with the instructions to

configure a new password.

Remember

Do not use the option to remember your password in a computer which is often used by other users to avoid improper access with your codes.

To log out the platform, click on .

2.2 Management of my profile

2.2.1 Access the profile

You can access your profile in two ways:

By directly selecting “Profile” on the menu.

By clicking on your name on the header.

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You find your basic data (username, first name, last name, preferred language and time zone), contact information, company information and other information, in this section.

You can also modify your profile (see the following section) and change your password (see section 2.2.3) from this screen.

2.2.2 Editing the profile

To modify your profile data:

1. Go to “Profile”.

2. Click on “Edit profile”.

3. Modify the data.

4. Click on “Save changes”.

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2.2.3 Changing the password

1. Go to “Profile”.

2. Click on “Change password”.

3. Complete the fields and click on “Save changes”.

2.3 Notifications

Notifications are the way NLC has to inform you about the processes performed in the platform that affect you directly. If the platform is configured to do so, you will also receive a copy of the notifications on your e-mail.

You can access the notifications in two ways:

By directly clicking on “Notifications” on the menu.

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By clicking on the envelope on the header.

2.3.1 Reading a notification

To read a notification:

1. Go to “Notifications”.

2. Select the notification you want to read by clicking on it on the “From” column or in “Subject”.

3. To go back to the list of notifications, click on “Return to inbox”.

When notifications contain external links, these will take you directly to the linked page, regardless of being logged in or not. If you are logged in, when clicking on the link, it will redirect you directly to the linked page. If not, it will lead you first to the login page and after authenticating yourself, it will redirect you to the target page.

2.3.2 Management of notifications

NLC allows you to delete the notifications or to mark them as read.

1. Go to “Notifications”.

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2. Select the notification (or notifications) on which you want to execute an action. You can do it by

checking the notifications or by selecting “All”, “None”.

3. Click on “Delete selected” or “Mark selected as read” depending on the action you want to perform.

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3. Training

3.1 Seeing the training

On your dashboard page you see your training in progress and its status. You access this page directly when you sign in, but also if you click on “Home” on the menu.

If you click on the grey arrow of each course, you will see the sessions within it. If you click on the name of the course, you access its detail page (see section 3.1.2). If you click on the name of each session, you will access its details (see section 3.1.4).

You find the list of the courses which have been assigned to you as a trainer or a tutor in the “Training” tab. The information of this menu is divided in two tabs: “Training in Progress” and “Training Closed”.

Through icons you can distinguish between independent courses ( ) or those which are part of a plan

( ).

When an administrator assigns you as tutor of a course, and he or she has configured the platform to do so, you will receive a notification in your inbox and/or in your email.

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3.1.1 Seeing the details of a plan

To access the details of a plan, you just have to click on its name. You will see the name of the plan in brackets next to the courses in which you have the role of tutor and/or trainer.

The plan will have an image associated. This image will be the same as the icon associated to plans by

default ( ), but the administrator will be able to change it for a more representative one.

You will see the list of courses which compose the plan on the centre of the screen. If you click on the grey arrow of each course, you can see its information. Click on the name of the course to see more information about it, as for example, its sessions (see the following section).

3.1.2 Seeing the details of a course

To access the details of a course, you just have to click on its name.

The course will have an image associated. This image will be the same as the icon associated to courses ( ) by default, but the administrator may change it for a more representative one.

You will see the list of activities which compose the course on the centre of the page. Click on the name of an activity to see more information about it (see the following section).

From this page, you will also be able to access the list of the students of the course and their progress (see section 3.8.2), the forum in case that it exists (see section 3.10) and the list of messages of the course (see section 3.11).

If you click on the grey arrow of each activity, you will see its sessions. You access the details of a session (see section 3.1.4) by clicking on that session.

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3.1.3 Seeing the details of an activity

You can consult the details of an activity included in the courses which have been assigned to you as a trainer or tutor.

1. Go to “Training” and select the “Training in progress” or the “Training closed” tab, depending on

where the activity you want to access is located.

2. Click on the name of a course.

3. Open the box of an activity to see the sessions it includes.

You can see the different types of activity and session in appendix A.1.

3.1.4 Seeing the details of a session

You can see the details of a session in which you impart the training or the sessions included in a course of which you are the tutor.

1. Go to “Training” and select the “Training in progress” or the “Training closed” tab, depending on

where the activity you want to access is located.

2. Click on the name of a course.

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3. Open the box of an activity to see its details and the sessions it has.

4. Click on the sessions to see their details.

When accessing the details of a session you will see different information depending on the type of activity. Remember that, as a trainer, you can only impart and/or assess Classroom, Web conference and Exercise activities.

Inside each session, you can download the associated documentation by clicking on the name of the document.

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3.2 Management of enrolment requests

You will receive requests if, when creating the course, the administrator marked the option for students to voluntarily request their enrolment. In addition, you have to be tutor of the course to be able to receive the requests.

You can consult the enrolment requests inside each course. Besides, each time a student requests his or her enrolment in a course, you will receive a notification.

1. Go to “Training” and click on the name of a course.

2. Select the “Requests” tab.

3. Mark the request you want to manage. Click on “Accept selected” to accept the enrolment, or

“Reject selected” to refuse it.

Whether you accept the request or not, the student and the tutor (or tutors) of the course will receive a notification.

3.3 Management of a Classroom session

3.3.1 Consulting the reservations of a Classroom session

Classroom sessions are the only sessions that need a physical space to be performed. To see if a session has a room reserved and for what time:

1. Go to “Training” and select the “Training in progress” or “Training closed” tab, depending on where

the activity you want to access is located.

2. Click on the name of a course.

3. Open the box of a Classroom session to see its sessions.

4. Click on a session to see its details.

5. Select the “Rooms” tab.

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3.3.2 Generating a signed sheet for a Classroom session

NLC allows you to generate automatically a signature sheet which allows you to control the attendance of students to a Classroom session.

To generate the signature sheet:

1. Go to “Training” and select the “Training in progress” or “Training closed” tab, depending on where

the activity you want to access is located.

2. Click on the name of a course.

3. Open the box of a Classroom activity to see its sessions.

4. Click on a session to see its details.

5. Click on “Generate Signed sheets” and open or save the document to view it.

3.4 Management of a Web conference session

3.4.1 Signing in to a web conference

A Web conference session is developed in a virtual space. To be able to impart the training you have to access this virtual classroom, through the button “Sign in to web conference”.

1. From “Home”, access a Web conference activity.

2. Click on the session you are going to impart.

3. Click on “Sign in to web conference”.

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The sound and the video do not start until the time marked on the scheduling is reached.

It is important for you to perform the evaluation before finishing the training. Once the activity is finished, only an administrator will be able to modify the result.

3.4.2 Seeing the recording of a web conference

If at the time of creating the session, the administrator chose to record the web conference, you will be able to view it once the system has processed the recording.

When a videoconference is ready to be viewed, you will receive a notification.

To see the recording:

1. Go to the session, whether from the link of the notification or through “Training”.

2. Click on “View Recorded Web conference”.

3.5 Management of an Exercise session

3.5.1 Correcting the files of an exercise

In Exercise sessions, your task as a trainer is to correct the files delivered by students. When a student makes a delivery of materials, you will be notified.

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1. Go to an Exercise session. You can do so from the link of the notification, or through “Training”.

2. Select the “Students” tab.

3. Click on “Check files”, on the line of the students whose files you want to see.

4. Click on the name of the document to see it.

NLC offers you the option to correct the document and upload it, or to upload a model of how the exercise should be solved. This way, the student will be able to see his or her score justified with the corrections.

To upload the file with the corrections:

1. Go to an Exercise session. You can do so from the link of the notification, or through “Training”.

2. Select the “Students” tab.

3. Click on “Check files”, on the line of the students whose files you want to see.

4. Click on “Browse…”to attach a file, and add a comment if you want.

5. Click on “Upload file”. You can upload more files by clicking on the link “Select more files”.

To see how to mark a student in the platform, consult section 3.8.1.

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3.6 Management of self-paced activities

3.6.1 Previewing the content of a SCORM/AICC/Tin Can or SCORM Assessment session

NLC allows you to see the content of SCORM/AICC/Tin Can or SCORM Assessment activities. This will be useful to first hand check the content that students are going to perform in a course. This way, you can, for example, avoid repeating the content of a web conference that you impart in that course, or go into detail about some concepts that the student will practise in other activities.

1. Go to a SCORM/AICC/Tin Can or SCORM Assessment session in In progress status.

2. Click on “Preview content”.

3.6.2 Downloading a file from a File session

To open this type of file, you have to access a non-finished File session.

1. Go to a File session.

2. Click on “Open file” and open or save the document to view it.

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3.7 Session assessment

3.7.1 Assessing students

One of the functions of the trainer or the tutor is to assess students in the sessions they have been assigned to. In addition, you also have to correct the files uploaded by the students in Exercise sessions (see section 3.6.1).

Evaluations are available on the “Students” tab of each session.

You can edit and save the evaluation of students as many times as you want while the session is not finished. Once finished, only administrators will be able to modify the evaluations.

You will see the percentage of students enrolled in the session in each of its status above the name of the students. This percentage will appear represented in an interactive graph. If you click on one of the statuses, you will see only this status represented on the graph.

1. Go to the non-finished session you are going to assess.

2. Select the “Students” tab.

3. Click on “Edit evaluation”.

4. Modify the data and click on “Save changes”.

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3.7.2 Resetting evaluation data

NLC tracks the activity of students in the platform. You can see the progress of each student for self-paced sessions:

If the student has not started the session, the status is Not attempted.

If the student has already started the session but has not completed it yet, the status is In progress.

If the student has finished the session but has not reached the minimum of correct answers

required, the status is Not passed.

If the student has successfully finished the session, the status is Passed.

In courses where you have the role of tutor, you may reset the tracking for self-paced activities.

1. Go to a self-paced session.

2. Select the “Students” tab.

3. Check the student you want to reset the evaluation for and click on “Reset Evaluations of selected

students”.

When you reset the evaluation data of a student, the status of the session changes again to Not attempted. The student will receive a notification and will see the status of the activity as not attempted on the portal.

3.7.3 Generating a report of results of a session

NLC envisages the possibility that your may need to store on your database the records related to the results of the training you impart. This process is automated for you to export the data in an Excel document.

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1. Go to a self-paced session.

2. Select the “Students” tab.

3. Click on “Generate report”.

3.8 Consulting the progress of the students

If you have the role of tutor of the course, you will be able to consult the progress of the students in the course and in each of its sessions.

3.8.1 Consulting the progress of students in a session

1. Go to the details of the session (see section 3.1.4).

2. Select the “Students” tab.

3. Click on “Generate report” to extract information on the progress of students in the session in an

Excel format.

4. If you click on the name of a student, you will access his or her card and you will see more

information about that student.

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You will see an interactive graph above the list of students which represents the status of students in the session. For example, you can click on “Not attempted” and see the percentage of students that has not started the activity yet.

You will see the list of students below the graph and following information for each one:

- Total time: it is the total time that the student spent on the session. It will only reflect the time of

those SCORM/AICC/Tin Can activities which are configured to collect this information.

- Attendance: it indicates if the student has attended or not the session (in the case of Classroom or

Web conference sessions). For the rest of the activities it indicates if the student has accessed or not

the content (File, Exercise, SCORM/AICC/Tin Can, Link or Video sessions).

- First access date and last access date: the date of the first and last access of the student to the

session.

All sessions will have the previous data, and in some cases there will be the following data as well:

- Score: in the case of assessable sessions. Whether they are assessed by a trainer (Classroom,

Exercise and Web conference), or they have automatic assessment (SCORM Assessment and

SCORM/AICC/Tin Can activity).

- Times accessed: times that the student has accessed the SCORM/AICC/Tin Can content (only if the

content is configured to collect this information).

3.8.2 Consulting the progress of students in a course

You will only see the information about the progress of students in courses in which you are a tutor.

1. Go to the details of a course (see section 3.1.2).

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2. Select the “Students” tab.

3. Click on “Display results of the course” to extract information about the progress of the students in

an Excel format.

4. You can also generate a report of a specific student by clicking on “Generate report” on the right of

the student you want to consult.

5. If you click on the name of the student you will access his or her card and you will see more

information about that student.

You will see an interactive graph above the list of students which represents the percentage of student in each of the possible statuses of the course. For example, you can click on “Not passed” and see the percentage of students that has not passed the course yet.

You will see the list of students below the graph and the following information for each one of them:

Total time: it is the total time that the student spent on the SCORM/AICC/Tin Can sessions of the

course. This data will only be reflected in case that the content is configured to collect this

information.

Attendance: it indicates if the student has attended or not the session (in the case of Classroom or

Web conference sessions). For the rest of the activities, it indicates if the student has accessed or not

the content (File, Exercise, SCORM/AICC/Tin Can, Link or Video sessions).

Number of attempts: this field will only appear for those SCORM/AICC/Tin Can sessions which allow

several attempts.

First access date and last access date: the date of the first and last access of the student to any of

the sessions which are part of the course.

3.8.3 Consulting the progress of students in a plan

You will only see the information about the progress of students in courses of a plan if you are a tutor.

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1. Go to the course of a plan where you are a tutor.

2. Select the “Students” tab.

3. Click on “Display results of the course”.

You will see an interactive graph above the list of students which represents the percentage of student in each of the possible statuses of the course. For example, you can click on “Not passed” and see the percentage of students that has not passed the course yet.

You will see the list of students below the graph and the following information for each one of them:

Progress bar: this bar shows the percentage of courses passed in this plan, whether they are

mandatory or not.

Score: this column shows the average score that the student got on the plan. This average is

calculated on the basis of the scores obtained by the student in each course of the plan. As for the

score of a course, it is calculated from the score obtained in the assessable sessions.

Total time: it is the total time that the student spent on SCORM/AICC/Tin Can activities which are

part of the courses of the plan (provided that these sessions are configured to collect this

information).

First access date and end access date: the date of the first and last access of the student to any of

the sessions which are part of the course.

3.9 Finishing a session

Sessions will have a start date and an end date which will be the period when students will have to perform the session. You can consult these dates on the details of the sessions (see section 3.1.4).

Self-paced sessions (SCORM/AITT/Tin Can, SCORM Assessment, File and Link) are automatically finished by end date or are finished by the administrator. Sessions which require a trainer (Web conference, Classroom

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and Exercise) are finished by the trainer of the session himself or herself or by the tutor of the course they belong to.

To be able to finish a session you have to be the trainer or tutor of the session and this session has to be in In progress status.

To finish a session:

1. Go to the session you want to finish, whether from “Home” or browsing through

“Training”>“Training in progress”.

2. Click on “Finish session”.

When a session finishes, both trainers (if there are any) and students are notified.

In addition, once the session is finished, only the administrator can edit the assessment. If an administrator modifies the results of a course in which you are the tutor or trainer, both you and the students of the course will receive a notification.

3.10 Management of the forum of a course

You will be able to manage the forums associated to the courses for which you are a tutor. Take into account that not all the courses have a forum; but only those in which the administrator has decided that it is necessary.

3.10.1 Accessing the forum

1. Go to “Training” and select the “Training in progress” tab.

2. Click on the name of one of the courses in which you have the tutor role.

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3. Select the “Forum” tab. You will see the list of the topics of the forum.

3.10.2 Creating and deleting a topic

Discussions on the forum are structured into topics or threads to facilitate their organisation. If you are the tutor of the course, you will receive a notification when a user creates a topic in the course.

To create a new topic in the forum:

1. Go to the forum (see previous section).

2. Click on “New Topic”.

3. Complete the fields and click on “Create”.

You delete all the content of a topic when you delete it. Make sure that you will not need to access that topic later.

1. Go to the forum (see previous section).

2. Check the topic you want to delete.

3. Click on “Delete selected”.

Remember

You can only delete the topics you have created, not the ones created by the administrator or a student.

3.10.3 Replying to a topic of the forum

1. Go to the forum (see section 3.10.1).

2. Click on the name of a topic.

3. Use the text box to write and edit a comment and click on “Reply”.

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3.10.4 Editing your post

1. Go to the forum (see section 3.10.1).

2. Click on the name of a topic.

3. Click on “Edit post”, next to the post you want to modify.

4. Modify your post and click on “Edit post”.

3.10.5 Deleting your post

1. Go to the forum (see section 3.10.1).

2. Click on the name of a topic.

3. Click on “Delete post”, next to the post you want to delete.

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3.10.6 Blocking/Unblocking user

A blocked user will only be able to read the messages of the forum, but he or she cannot participate in it. This means that the user will not be able to create topics and neither to respond messages.

To block a user:

1. Go to the forum (see section 3.10.1).

2. Click on the name of a topic.

3. Click on “Block user”.

To unblock a user:

1. Go to the forum (see section 3.10.1).

2. Click on “Blocked users”.

3. Check the users you want to unblock and click on “Unblock selected”.

3.11 Management of the messages of a course

You will be able to manage the messages associated to the courses in which you have the tutor role. Take into account that not all the courses have this functionality, but only those in which the administrator has decided that it is necessary.

If you are a trainer you may receive messages from administrators of the platform and you may send messages to the students of the session and to the tutors of the course. If you are a tutor, you may send, in addition, messages to the trainers of the sessions of the course.

3.11.1 Accessing the list of messages of a course

1. Go to “Training” and select the “Training in Progress” tab.

2. Click on the name of a course in which you have a tutor role.

3. Select the “Messages” tab.

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3.11.2 Reading a message

1. Go to the list of messages of the course (see previous section).

2. Click on the name of the message to open it.

3.11.3 Sending a message

1. Go to the list of messages of the course (see section 3.11.1).

2. Click on “Compose message”.

3. Click on the “Add users” button. Select the users you want to send the message to. You can filter

them by user type, status, etc. Once added, you will be able to delete them by clicking the “x” next

to their names.

4. Complete the subject of the message and click on “Send”.

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3.11.4 Marking a message as read

1. Go to the list of messages of the course (see section 3.11.1).

2. Check the messages you want to mark as read and click on “Mark selected as read”.

3.11.5 Deleting a message

1. Go to the list of messages of the course (see section 3.11.1).

2. Check the messages you want to delete and click on “Delete selected”.

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4. Public library The “Public library” section allows you to see and to download the documents that the administrator wants to share with you. For example, the administrator has created a series of norms for the evaluation of the students which all the trainers and tutors have to know. The ideal thing for the administrator to do is to use the library so that you can access this document any time.

To see or to download a document from the Public Library:

1. Go to “Public Library”.

2. Click on the name of a document.

3. Open or save the document to see the content.

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5. Communication tools

5.1 Announcements

Administrators send you important notices through announcements. You can access the announcements in two ways:

By selecting “Announcements” directly on the menu.

By clicking on “More announcements” on the

announcements block on the right side column.

To access the content of an announcement, click on its title.

Click on “Back” if you want to go back to the list of announcements.

5.2 Polls

Administrators give you the opportunity of participating and giving your opinion about different topics through polls.

You can answer to a poll on the dashboard page. Select an option and click on “Vote”. You can only vote once in each poll.

Once you have voted, you can see the percentage of answers obtained until that moment.

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6. Glossary Activity: the smallest training unit with which sessions can be perform. They are reusable and of

different types, each one with its own characteristics.

Certificate: diploma which students receive as accreditation for completing a plan, as long as the

sessions of that course or plan are finished and obtaining the certificate is permitted.

Course: training structure composed of activities. Depending on its configuration, students can be

enrolled in it by a trainer, request enrolment themselves, or even enrol automatically in the course.

Credit: the number that weights the value of the activities. Credits can be mandatory or optional.

Group: ensemble of users who share some criteria inside the platform. The group can be divided, at

the same time, in subgroups.

News: current information related to the platform and of interest to the user.

Notification: notice sent to the e-mail and profile of the participant, which contains information

about changes or modifications of interest to the user.

Plan: it is the most general training structure of the platform and it is composed of courses.

Profile: basic data associated to an access account to the platform (name or role, among others).

Public Library: it is the virtual space where administrators can upload documents for the rest of the

users of the platform.

Report: document in which the updated information about users, sessions or satisfaction surveys, as

appropriate, will be included.

Role: function assigned to a user inside the platform. It determines which actions each participant

can perform. A user can have one or more roles associated to his or her profile.

Score: mark that students obtain when performing a session.

SCORM content: the one developed by using a SCORM 1.2, SCORM 2004 or AICC content to obtain,

automatically, the data of the progress of students in sessions.

Session: each scheduling of an activity the student has to perform and that is defined by the group

of students it is created for, the dates when it is performed, if it is or not mandatory, and if it is or

not assessable.

Status: condition or situation in which some of the functions of the applications are, as, for example,

an activity.

Suggestion: comment or request users send at any time to improve the platform or the training.

Survey: questionnaire related to an activity which can be completed once the session has been

finished.

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Tin Can content: new e-learning standard which allows to make a tracking of the training activities

whether they are online or offline, allowing the performance of activities through mobile phones,

tablets, simulations, virtual words, serious games, offline learning, social learning, e-learning and

collaborative learning.

User: each participant who accesses the platform.

Virtual classroom: online space where sessions which need a remote presence through internet can

take place.

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A. Appendix

A.1 Types of activities and sessions

Classroom: they require the attendance of students to a particular place (a training classroom, an auditorium, etc.) where a trainer will impart the training.

Web conference: it is similar to a classroom activity, but it is remotely developed in a virtual classroom through a web conference tool.

Exercise: it allows the trainer to assign a specific task to the students which consists of several deliveries and their corresponding corrections.

SCORM/AICC/Tin Can: it is developed by using a content which fulfils the SCORM 1.2, SCORM 2004, AICC or Tin Can standards to automatically obtain the tracking data of students in sessions.

SCORM Assessment: it is a SCORM package which consists of several questions that form an exam.

File: students have to download a given file.

Link: it requires students to visit an attached link.

Video: the student has to watch a video. The video will open in a pop-up window.