Netcetera Proactive Management Service

The Netcetera Proactive Management Service

Are These Problems For You?

• Your business gets disrupted when your IT environment has issues

• Your employee and business productivity gets impacted when your systems do not perform well

• You need to call us to start the process of getting these issues addressed

• You spend more time and money reacting to IT issues than you would like

• You outgrow something, and then have to react quickly and painfully to recover

Has This Ever Happened In Your Company?

• Server crashed because the hard disk filled up• Could not send/receive email• Virus due to out of date patches and virus signatures• Lost data due to backups that did not happen• Productivity problems due to user installed software• Could not access the Internet or a critical web site• Users complained about poor performance, and you

have no idea where to start looking

Do You Expect…

• Your IT systems to support the business without getting in the way of the business?

• Your IT systems to work all of the time?• Problems to be anticipated and dealt with before they

disrupt your business and your employees?• Assurances that you are protected against viruses and

other technical threats to your business?• To be able to grow in an orderly, planned manner?

The ProactiveWatch Service

• We constantly watch your servers, networks and critical applications

• We catch little things before they snowball and disrupt your business and your people

• We ensure that your anti-virus, patches and backups are up-to-date

• We review your system capacity, performance, and availability with you monthly so we can grow your systems before they become overloaded

Benefits

• Disruptions to your business and your people are prevented

• Your protection against viruses and lost data is assured• Critical services like Email and Internet access work all of

the time• You can add capacity before you need, it not after you

need it• You get easy to read reports that identify issues to address

before they impact your business

Technical Details

ProactiveWatch

• Robust network and system monitoring Efficient and lightweight agents Minimal network traffic Secure Architecture (no inbound ports through firewall) Automatically generated reports

• Out-of-band monitoring Does not rely on your infrastructure Your Internet can be down and we are still notified Your Email can be down and we are still notified

Monitoring Details

•Site Down•Server Down• Internet Down•Disk Full•Service Down•Process Down•Application Crashes

Availability IntegrityPerformance•CPU Usage•Memory Usage•Disk Usage•Handle/Thread Overuse

•Client to Server Latency

•Network Bandwidth•Citrix Server Response Time

•Web Site (URL) Response Time

•Snapshot installed software and track changes:• OS• Patches• Applications

•System Profile Changes

•Registry Changes•Reboots•Ports (desired and banned)

Email Notifications

Immediate Email Alerts of Critical Issues

Daily Summary Email of all Alerts in the Last 24 Hours

In-depth Monthly Management Report

• Capacity Analysis Which servers are running out of capacity in the next 90 days? Forecast usage Allows planning to add needed capacity or shift workload

• Performance Analysis Which servers and networks are not performing well? Identify response time issues

• Availability Analysis What was the availability for the servers and networks in the last 30 days?

• Summary Alarm Analysis Which systems had which issues for how long in the last 30 days?

• Issues and Recommendations Summary What are the key issues and what are our recommendations to address them?

CPU Capacity Analysis

Servers at risk of running out of CPU are identified

This server will be out of CPUcapacity in 90 days.

Memory Capacity Analysis

Servers at risk of running out of Memory are identified

These servers will perform badly in the yellow zone, and will become unresponsive in the red zone.

Disk Capacity Analysis

Servers at risk of running out of Disk Capacity are identified

The first server is in danger now. The 2nd one will be out of disk space in 30 days.

Site and Internet Availability Analysis

Availability of each Site and the ability of users at each site to reach the Internet is tracked and analyzed.

Key Web Site Availability Analysis

Availability of Web Site internal and external to your company is tracked and analyzed.

Alarm Summary and Duration

• Each category of alarms is tracked across all of your servers and network devices.

• Statistics are kept as to the frequency and duration of each of these issues

• Summary reporting rolls these statistics into an easy to digest management overview

Summary Issues and Recommendations

• Each issue identified in the capacity, performance and availability analysis is listed

• We provide you a summary recommendation as to the best possible course of action

• This allows us to address important upcoming issues before they impact your business

Monitored Device Summary

This table shows you which monitors are applied to each of your servers and networks in a summary form.

Management Consoles

• We have a Console that gives us a real time display of the status of all of your systems and networks – with build in diagnostics

• If you have on-site admin staff, an optional Console is available that allows you this real-time view into your systems and networks

Our Multi-Customer Console

Optional Console For On-Site Admin

Deliverables

• Instant Email Notifications of Critical Alarms Server Down Site Down Internet Down

• Once a day summary email of all other problems• Monthly report of capacity forecast, availability, performance and integrity

Next Steps

• Meeting to discuss the benefits of this service to your business

• Arrange for an evaluation• Discuss pricing