NetApp IT CMDB & Service CatalogNetApp IT Evolution FY11 •Self-Service •CMDB •Automated Templates •Model Database FY12 •Data Center Metrics •Rack Elevations •WorkFlow

NetApp IT CMDB & Service Catalog Configuration Management for Data Center

1 NetApp Confidential - Internal Use Only

3 Key Points we used to Deliver Service

All Data updates must be Discovered or entered Automatically

or via the Service catalog

Data Center detail integrated, and automatically updated as

changes are made.

Leverage the data points in CMDB to rapidly deliver services

with accuracy

2 Hillsboro, OR

interface

application

database

Data center

Logical

server

rack

service

Physical

server

Automated Data Entry

3

CMDB get it’s data from many sources

NetApp Confidential - Limited Use Only

Manual

Entry

Enterprise

CMDB

4

Model table

Integration with

other tools -

source of truth

Service Catalog

Workflow

Discovery

Relationships

Automated Rack Details

Home Grown

– All records entered manually

– Data integrity often compromised

– Generic rack elevations

– No Data Center power details

CMDB

– Daily discovery for Logical CI’s data

– Physical CI’s added via Catalog automation

– Actual device Icons for rack elevations

– Real Time Power Calculations

DC, Data halls, NZones, MicroZones, racks

Rack Hover

5

Automated Data Center Details

6

Virtual Deployments Outsourced versa Automated

Outsourced

– Quantity limited to 35 per month

$450 added cost for additional HCEs

– 15 days for closure

– Support for Virtual Only

Automated

– Unlimited Quantity

– 1 Day deployment SLA

– Success rate 90% SLA

– Support for Virtual & Native FlexPod

7

Target State

8

Corporate IT’s responsibility includes all Clouds!

Users or

Consumers

Hybrid

Cloud Software as a

Service Provider

Hyper-scale Cloud Service

Provider Private Cloud

Service Provider

On-Prem

Cloud

Provider

Self-service

Metered use

User focus

Broker

Vet outside

services

CSP relationships

Manage services

NetApp Confidential - Limited Use Only

9

NetApp IT Evolution

FY11

• Self-Service

• CMDB

• Automated Templates

• Model Database

FY12

• Data Center Metrics

• Rack Elevations

• WorkFlow Automation

• Automated Discovery

• Auto Relationships

FY13

• OS Automation

• OS audit Auto

• Tool Collaboration

• Capacity Planning

• Auto filtering

FY14 – FY16

• 1 Day Virtual Build

• 1 Day Physical Build

• DB Automation

• User Automation

• Flex IT Alignment

• Hybrid Cloud

• Show Back

NetApp Confidential - Limited Use Only

Conclusion

All Data updates must be Discovered or entered Automatically

via the Service catalog

Data Center detail integrated, and automatically updated as

changes are made.

Leverage the data points in CMDB to deliver service with rapid

accuracy

10

interface

application

database

Data center

Logical

server

rack

service

Physical

server

11 NetApp Confidential - Internal Use Only