National Emergency Telecommunication Regulatory Framework ... · National Emergency Telecommunication Regulatory Framework (NETRF) ... Pakistan Telecommunication ... Co-relational

National EmergencyTelecommunication Regulatory

Framework (NETRF)Workshop Agenda

15th -19th February 2016Islamabad, Pakistan

Observations

Accountability Common Terminology Verification of PlansAudit

Validation of PlansExercise

Compliance

NETRF Vision

What is NETRF?

“...set of before, during and after disasterand emergency, requirements for keytelecommunication stakeholders to continue delivering key emergencytelecommunication product andservices with predefined:minimum acceptable levels (MAL) recovery point objective (RPO) recovery time objective (RTO)

Emergency is a Function of Time

nausea vomit

collapse

loss of consciousness

spazmcoma diePoison

Die

Live

NETRF SCOPE

Key StakeholdersCall ServicesMessaging ServicesInternet ServicesSocietal Security Services Emergency numbers Notification LBS

Case Study: Van Earthquake, 2011

23 Oct. / 09 Nov. 2011Hit by 7.2 and 5.6 Richter Scale Mag.

Earthquakes

Case Study: Van Earthquake, 2011

energy cut X4+ traffic ~20 MBTS 1 OMC 300+ staff 7/24

Free Package Closed SIM

reactivated Thousands of e.

SMS LBS & 11+ saved

Why NETRF?

Help to save lives Legal Compliance

SecureSupplyChain

CommonManagement

System

EmergencyTelecommunication

Definitions“National Disaster Management Act,2010” 2.(a) “affected area”

Means an area or part of the country affected by a disaster 2.(b) “disaster”

Means a catastrophe or a calamity in an affected area, arising from natural or man-made causes or by accidentwhich results in a substancial lost of life or humansuffering or damage to, and destruction of property

2.(c) “disaster management” Means managing the complete disaster spectrum,

including (i) preparedness (ii) response (iii) recovery and rehabilitation (iv) reconstruction

Legal And Regulatory Requirements

Pakistan Telecommunication (Re-organization) Act, 1996 Every licence granted under this Act may, inter

alia, contain: obligations to provide telecommunication service to

particular persons or areas to meet minimum standards for quality and grade of services requirements;

obligation not to interrupt service except for failure of the customer to comply with his contractual obligations or out of genuine technical necessity or by reason of circumstances to which National Security applies;

Legal And Regulatory RequirementsNational Disaster Management Act, 11 Dec 2010

9.a National Authority shall prepare the national plan approved by the NationalCommission

16. Powers and Functions of Provincial Authority 2. (l) ensure that communication systems are in order and disaster management drills are being carried out

regularly

20. Power and Functions of District Authority 2. (s) ensure communication systems are in order and disaster management drills are carried out periodically

21. District Plan 1. There shall be plan for disaster management for every district of the Province

22. Additional powers of the District Authority (f) establish emergency communication system in the affected area

32. Emergency Procurement and Accounting 33. Punishment for obstruction – Whoever, without reasonable cause

(a) obstructs any officer and employee… (b) refuces to comply with any direction given… Shall be punishable with imprisonment for a term which may extend to 1 year or with fine or with both and , if such

obsruction or refusal to comply with such directions results in loss of lives or imminent danger thereto, shall be punishable with imprisonment for a term which may extend to 2 years, or with fine, or with both

40. Direction to media for communication of warnings, etc – The National Authority, a Provincial Authority, a District Authority may give direction to any authority or person in control of any audio or audio-visual media or such other means of communication as may be available to carry out warnings or advisories regarding any impending disaster situation or disaster, and such authority or person shall comply with such direction


Telecommunications Policy, 2015 - 7.8 Telecommunications and National Disaster Management:

7.8.1 A National Disaster Telecommunications Plan for the provision and use of telecommunications services before, during and after a national disaster will be formulated

7.8.2 The National Plan will specify: (a) The services to be provided during each phase of a disaster: these services will

comprise of the services to be provided in the disaster hit areas and the services to be provided in other areas to closed user groups and to the general public. The services to be provided will be a subset of those normally available from a licensee

(b) A catalogue of critical telecommunications elements to be available at times ofemergency. Moreover, the terminal devices connecting to telecommunication networks will need to be traceable within a reasonable distance of actual location to facilitate the provision of emergency services.

(c) Network redundancy requirements taking account of the possibility that a national disaster may damage the available telecommunications networks themselves.

(d) The processes to be followed in a national disaster to liaise with licensees about thereconfiguration of their networks and services to provide the specified services and for returning networks and services to their commercial state. Related internal processes are for individual licensees to develop

(e) The processes to be followed for the urgent replacement of critical infrastructureincluding obligations on suppliers of such infrastructure.

(f) Audit and testing processes for the Plan.


Telecommunications Policy, 2015 - 7.8 Telecommunications and National Disaster Management:

7.8.3 With respect to the Plan: Federal Government (MoIT) in consultation with PTA will assess the

National and Provincial requirements for critical telecommunications infrastructure and services. In this respect, relevant GoP departments and provincial governments will be consulted.

7.8.4 The PTA, in conjunction with the NDMA and in consultation with licensees, will develop regulations and licensees will adopt regulations that apply when a regional or national emergency has been declared by GoP or a Provincial Government in the legally required manner to promulgate the Plan.

7.8.5 Having promulgated the necessary regulations and periodically thereafter, PTA will require licensees to audit and test their individual national disaster plans and processes.

7.8.6 PTA in conjunction with NDMA may periodically require licensees to participate in national exercises to test overall disaster management processes and plans.


Mobile Cellular Policy, 2004

6.3 The Licensee will provide a set of reasonable QoS measures against which the performance of licensee will be measured on a regular basis.


National Disaster Risk Management Framework, March 2007 8.1 Ministries – Ministry of Information Technology

ensure safety of telecommunication infrastructure in hazard-prone areas; develop alternative technologies to facilitate telecommunication during disaster in affected areas,

in case of the collapse of mainstream communication systems; coordinate with NDMA and the National Emergency Operations Centre (NEOC) to ensure the

provision of alternative communication technology and services to disaster survivors and response agencies;

maintain through the National Telecommunication Corporation (NTC) a pool of telecom equipment preferably satellite/wireless based for provision and establishment of emergency telecom network. For procurement of liaison equipment, necessary funding will be arranged by NDMA.

liaison and coordinate with international bodies, NGOs for resources arrangement on urgent basis during relief operation and disaster mitigation;

focal Ministry for telecom resource management during disaster relief operations; develop trained manpower working in subordinate organizations like NTC and SCO and could be

called in emergency for restoration purposes; liaison and coordinate with member administrations of International Telecommunication

Union (ITU) and Tampere Convention for arrangement of assistance in the shape of telecom equipment and human resources for restoration of telecom services during and after disasters;

ensure that ITU based standards and practices are implemented by the operators;


National Disaster Risk Reduction Policy, 2012 3.2.3 Resilient key-infrastructure and life-lines

In the light of competing demands upon limited resources the resilience of critical infrastructure and key life-lines demands particular attention both at the macro-level (plans and strategies) as well as at the micro-level of development (projects and regulations). Key infrastructure and lifelines include those facilities, structures and services whose disruption or destruction would seriously affect peoples’ lives and livelihoods including those whose functioning is crucial in a post disaster situation i.e. Educational and Health Facilities; Key Government Buildings Water Supply and Sanitation, Electricity, Transport and Communication Irrigation and Flood Protection

Multi-hazard Early Warning Systems (EWS) The fact that Pakistan experiences a range of regularly occurring hazards provides

a strong rationale for investing in multi-hazard Early Warning Systems (EWS) that provide advance warnings to both decision-makers and communities. Effective EWS depend upon risk knowledge, an effective hazard monitoring and threat assessment, warning system, dissemination and communication of warning messages and communities that respond to warnings.


National Disaster Management Authority (NDMA) Terms of Reference for Composite Risk Assessment of Pakistan, 2007

An exposure and vulnerability analysis will be an important part of the mapping for each hazard. This will include assessment of social, economic, physical and environmental vulnerabilities. Co-relational analysis will be produced for the selected variables for the whole country. … The variables of analysis will include following: Critical facilities: Hospitals, clinics, BHUs, telecommunications

facilities, water and electricity networks. Determination of vulnerabilities of various types of facilities


National Disaster Management Plan, 2012Establish a Multi-hazard Early Warning System

Abbreviations: PMD: Pakistan Meteorological Department NDMA: National Disaster Management Authority DDMA: District Disaster Management Authority PDMA: Provincial Disaster Management Authority


National Disaster Management Plan, 2012Establish a National Emergency Response System

Telecommunication corporations will preferentially secure important communication among relevant disaster management agencies such as national and local governments in the time of disaster.

NEOC will promptly collect and organize information on the damage status of communication systems and smoothly conduct adjustments to devote available communication systems to important communication in order to secure important communication lines during an emergency.

Activities on Distributing Appropriate Information to Disaster Victims


National Disaster Management Plan, 2012 Securing the Means of Communication

The national government, local governments and the business enterprises shall, immediately after the occurrence of a disaster, secure the means of communication for exchange of disaster related information.

At the time of a disaster, telecommunication companies shall preferentially secure the important communication lines of NDMA, F/G/S/PDMAs and DDMAs.


National Disaster Management Plan, 2012Roles & Responsibilities (Geological Hazards and Meteorological Hazards) - Ministry

of Information Technology Pre-Disaster Phase

… Train a team of technical people within the ministry to provide IT support in disaster situations. Ensure that private telecommunication service providers develop SOPs to engage in disaster

situations and share those SOPs with NDMA and F/G/S/PDMAs. Develop guidelines for private sector telecommunication for preparing of contingency plans

for disaster situations. Document the lessons learnt from the response experiences and incorporate the lessons in future

planning. ….

Emergency Response Phase Ensure that IT and telecommunication system functions well during disaster times for effective

emergency response. Engage private sector IT firms to provide support during disaster.

Liaise and coordinate with member administrations of the International Telecommunication Union (ITU) and the Tampere Convention for arrangement of assistance in the procurement of telecom equipment and human resources for restoration of telecom services during and after disasters.

Ensure that ITU based standards and practices are implemented by the operators.


National Disaster Management Plan, 2012Roles & Responsibilities (Geological Hazards and Meteorological

Hazards) - Mobile Telecommunication Companies Pre-Disaster Phase

Prepare disaster management operation plan and emergency preparedness plan with regards to the mandate.

Prepare a mobile telecommunication strategy on emergency response. Conduct annual conferences on role of mobile telecommunication in

disaster management. Assess the vulnerability of the telecommunication system. Develop and install an information system utilizing SMS.

Emergency Response Phase Secure important communication among relevant disaster management

agencies. Provide disaster information and evacuation calls by utilizing SMS.

Post-Disaster Phase Recover telecommunication if needed.

Structure

NETRF

DevelopPlans

Measure andAudit Plans

Need for NETRF? standardization among stakeholders coordinated and integrated approach same level of awareness and readiness increase readiness capacity of stakeholders

Disaster Types Nature Originated

Geological Meteorological Biological

Technology Originated Hardware Software

Human Originated Intentionally Unintentionally

Worst Scenario?

Good Intent vs. Framework Approach

A car crash; it is upside down neara sloopy hill

What will you do?

Leadership Support

Prioritization Policy Roles and Responsibilities Audit Improvement

RISK MANAGEMENT

Risk analysis

ProcessRisk

ReduceRisk

AcceptRisk

AvoidRisk

TransferRisk

RemainingRisk

NETRF Principles Comprehensive: take into consideration all types of hazards with all

stakeholders Concise: prepare all related works as concise as possible Coordinated: synchronize all the works with all relevant stakeholders Flexible: to have a backup and default plan for all related strategies Integrated: ensure that interested party analysis implemented for all

stakeholders Proficient: promote knowledge-based approach based on standards,

best practices, experience, technological advances, training, ethics and continuous improvement.

Progressive: what will be done next should be planned beforehand in all related works

Risk-driven: sound risk management implemented in all related works Simple: design all related works as simple as possible Ubiquitous: design all related works such that all related resources

are present

NETRF Scope Emergency telecommunication scope is the key emergency

telecommunication product and services which are: call, messaging, internet and societal security services

emergency responders’ emergency telecommunication needs emergency telecommunication public services like ambulance, fire, police… Providing LBS data for the affected area Locaiton based information dissemination without congestiong the network within

desired time

where they are used in order to achieve the vision.

The topics non-related to emergency and emergency telecommunication are kept out of scope in NETRF.

NETRF Objective Define and prioritize critical locations:

Every stakeholder should define its critical location and inform Pakistan Telecommunication Authority (PTA) in compliance with the Pakistan National Disaster Management Plan

Provide telecommunication resiliency in critical locations Critical locations should be resilient to disasters for continuous

telecommunication NETRF’s Recovery Time Objective (RTO):

RTO of Call in critical locations: 12 hours within NETRF’s MAL and RPO

RTO of Messaging in critical locations: 24 hours within NETRF’s MAL and RPO

RTO of Internet in critical locations: 24 hours within NETRF’s MAL and RPO

RTO of Societal Security Services is: 8 hours within NETRF’s MAL and RPO

NETRF Objective NETRF’s Minimum Acceptable Level (MAL):

MAL of Call Providing at least national and international basic (e.g: 2G) call service with

acceptable decreased quality (e.g: half rate)

MAL of Messaging Providing SMS (text) messaging service with increased (2 folds of average of special

days messaging latency) latency

MAL of Internet Providing Internet service with decreased (1/2 folds of average of special days

internet speed) speed

MAL of Societal security services Providing emergency responders’ emergency telecommunication needs after the

emergency location information is provided to responsible telecommunication operators

Providing the continuity of emergency telecommunication public services like ambulance, fire, police…

Provide approximate location information of the MSISDN who are in emergency Provide the list of MSISDNs with certain probability who are around the affected area

NETRF Objective RPO of Call is:

If the call reached the network but cannot be established to the called user due to operator related issues. The called user should be informed about the call details when the systems are available and network is not congested.

RPO of Messaging is: If the message (SMS/Text) could not be delivered to the destination user

within its MAL for any reason. It should not be deleted forever. It should be delivered to destination when the systems are available and network is not congested.

RPO of Internet is: Any established internet connection from the disaster affected area should

not be terminated intentionally by the telecommunication operators RPO of Societal Security Services is:

Emergency responders’ emergency telecommunication needs should be clearly stated with location information, approximate capacity need

The (Time, Subscriber, Cell, Location) connection pair data from the disaster affected area should be available when needed by the authorities

– If emergency number is called, the approximate location data could be available to the emergency authority

NETRF STRATEGY

1. People StrategyThe stakeholders shall identify the

critical employees. Backup them and provide them alternative means of communication equipment.

NETRF STRATEGY 2. Location Strategy The operators shall identify critical locations

which provide emergency telecommunication key product and services.

The critical locations must be resilient to emergency telecommunication disruptions caused by intentional and unintentional human acts, natural disasters, and technical failures.

The stakeholders shall identify fixed and mobile alternative locations where the critical employees and business continuity teams should work during/after a disaster and emergency.

NETRF STRATEGY

3. Information StrategyThe stakeholders shall identify the

critical information that is needed for emergency communicationThe critical information must be

available to critical people anywhere and anytime without any technology limitation

NETRF STRATEGY 4. Process StrategyThe stakeholders shall define internal

emergency telecommunication policies and procedures aligned with NETRF

The stakeholders shall dedicate accountable for implementing, executing, improving and auditing internal NETRF aligned processes and procedures

The stakeholders shall prepare awareness, training and exercising programs for emergency telecommunication processes

NETRF STRATEGY 5. Technology Strategy The stakeholders shall identify the critical

technologies/resources which provide emergency telecommunication key product and services

The stakeholders shall plan the actions to be completed within the NETRF recovery time objective (RTO), with recovery point objective (RPO) and Minimum Acceptable Level (MAL)

The stakeholders should utilize resiliency for their critical technologies in the scope of emergency telecommunication

NETRF STRATEGY 6. Supplier Strategy The stakeholders shall define critical suppliers

which provides NETRF key product and services The stakeholders shall identify alternative

suppliers or guarantee the service, technology, resource and product supply from the supplier within the NETRF recovery time objective (RTO) with recovery point objective (RPO) and Minimum Acceptable Level (MAL)

The stakeholders shall take necessary actions to make the alignment of supplier processes to NETRF

NETRF STRATEGY

7. Transportation StrategyThe stakeholders shall plan alternative

means of transportations of critical technology, people and energy to critical locations and emergency responders’ locationsThe stakeholders should make or

initiate the necessary transportationarrangements and protocolbeforehand with the other stakeholders

NETRF STRATEGY

8. Energy StrategyThe stakeholders shall plan the

continuity of energy of critical technology, people and locations

NETRF STRATEGY

9. Communication StrategyThe stakeholders shall prepare

internal and external communication plans for correct and accurate information distribution

NETRF STRATEGY 10. Coordination and Integration

StrategyThe stakeholders shall identify

whom they depend on who depends on them who should give information to them Who will give information to them

The stakeholders shall identify The resources they need from other stakeholders The resources which the other stakeholders need

NETRF STRATEGY 11. Planning StrategyThe triggering criteria of the plans

should be defined clearly Who will trigger Whom will be triggered When will it be triggered How it will be triggered

The plans should include other strategiesActions in the plans should be concise

and time bound

NETRF STRATEGY

12. Regulation StrategyThe authority shall define a

verification and validation procedure to guarantee that NETRF are in place, aligned and executed by the stakeholders

Assumptions A disaster could be source of secondary disasters A disaster affected area could encounter worse

scenarios in the future Assigned teams could need shelter, heat, food and

beverages Billing and charging systems could be impacted and

unavailable Chemical, biological, radiological and nuclear threats

could occur which result in quarantine Communications or telecommunication systems could

be damaged

Assumptions Critical information could not be gathered on time Critical locations, infrastructures and means of

transportation could be damaged Critical people or their families could not be reached

during a disaster and emergency Critical processes could not be implemented in a

disaster affected area Critical technology and dependent technologies could

not be available for an uncertain amount of time Cultural and historical heritage could be affected Daily telecommunication systems could be down

Assumptions Dams, power plants, fuel storage facilities and buildings

could be completely destroyed Disaster and emergency could happen in another

country Disaster could occur at night or morning, during office

hours or on holidays, in one of the winter, summer or monsoon conditions

Disaster happened at neighboring countries could have affect adversely

Energy may not be available for an uncertain duration and energy needs could be higher than expected

Evacuation and placement could be need

Assumptions Food, drink, clothing, shelter and other emergency

assistance could not be provided within 15 days in times of a disaster and emergency

Food, pharmaceutical, heating, shelter and basic need problems may occur after a disaster

Foreign nationals, tourists or the people who do not understand the local languages could exist in the disaster affected area

If the disaster large enough to cover more than one province of the domain, support may be needed from distant provinces which are not affected from the disaster

Assumptions Implementation of plans could be significantly different

from the expected mode of operation Location based services could be damaged Money, cash transfer or exchange problems could arise Multiple disasters (including cyber security) could

happen at the same time which you should try to cope with

New organizations, international organizations or unfamiliar organizations may demand emergency communication

Assumptions Shelter needs of the critical peoples and their families

could arise right in the middle of the recovery actions Slowly evolving natural disaster like global warming,

climate change and drought could create results previously never happened

Social disorder could arise in the disaster affected area Strong aftershocks, twin earthquakes or further

earthquakes could even result in increased levels of building and telecommunication damage

Telecommunication backbone could be damaged at multiple locations at the same time

Telecommunication during a disaster could get congested and coverage could get adversely affected

Assumptions Telecommunication subscribers may not have enough

credits for communication during and right after a disaster The stakeholders could effectively implemented the NETRF

strategies There could be export and import problems of the technical

and non-technical resources in the national or international customs

There could be people under the rubble who tries to communicate after a disaster

Transportation demand could increase in the affected or non-affected area

Uncontrolled population movements could occur User telecommunication behaviors could change during and

after a disaster

Points to be Considered The stakeholders shall prepare their plans aligned with

the NETRF The stakeholders execute their plans, measure the

effectetiveness and improve their plans

Exercise Types

Table-top Simulation ExerciseInformedHalf-informedPre-informed

BEST PRACTICES

Emergency TelecommunicaitonMobile Application

Work OfflineWork Offline

Disaster NotificationDisaster Notification

Inform your loved onesInform your loved ones

Emergency NotificationEmergency Notification

Announce a DisasterAnnounce a Disaster

Offline LibraryOffline Library

Mobile Base Stations Type

Infrastrure Based Satellite Based Alternative Energy Fiber Off-Road Trucks In-city vehicles Carriable On Wheels

Wireless Emergency Alerts

Alerts issued by the President of the United States. Alerts involving imminent threats to safety of life AMBER Alerts (Child Abduction)

Disaster and EmergencyRadio

Citizens will be available uninterrupted in the event of a possible disaster by listening to the latest information from the Disaster and Emergency Radio AM/FM channel frequencies.

Users in Affected Area

Call Prioritization Government Emergency Telecommunications

Service (GETS) Fixed

Wireless Priority Service (WPS) Mobile

Emergency Number Prioritization from affected area

Case Studies: Japan, 2011 Approximately 1.2 million fixed telephone lines and 15,000 mobile

base stations were unusable Following the Great East Japan Earthquake, communications

congestion (overload in telecommunications traffic) and communications blackouts occurred over a wide area.

Howto decrease the congestion: Restrict voice and packet traffic Emergency message dial Emergency broadband message dial

Timeline

Start: Jan. 2016 Field Visit: Feb. 2016 Consultations: Mar. 2016 Feedback: Apr. 2016 Refinement: May. 2016 Finalize: Jun. 2016

Thank you

National Emergency Telecommunication Regulatory Framework ... · National Emergency Telecommunication Regulatory Framework (NETRF) ... Pakistan Telecommunication ... Co-relational

Documents