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NASSCOM VOLUNTEER ORGANIZATION – SYSTEMS/PROCESS Manjula Sridhar
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Nasscom volunteer organization v2

Dec 25, 2014

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  • 1. NASSCOM VOLUNTEERORGANIZATION SYSTEMS/PROCESSManjula Sridhar
  • 2. Background Nasscom product forum has been a great success in the last two years, primarily because of few individuals and a set of dedicated volunteers However the goals and aspirations are bigger so need to institutionalize the systems/processes/models that have worked in the past. This would help the Nasscom product forum to scale efficiently and reduce the risks. It has also been observed that sometime the tasks are not completed in spite of capable
  • 3. Fundamental premise The basic idea of volunteer driven organization is already proven in the Nasscom product forum. Build a tangible self sustaining open volunteer based system that can run on the models of open source / wiki system. System will also will facilitate better task/project management. Build transparency in the system for the progress and activities and the people associated with the task.
  • 4. Volunteer driven organization Task driven Process/workflo ws hierarchy Basic Principles: 3rd Generation Organization a Volunteer organization. The first generation organizations were defined by hierarchy. Later, organizations used workflows and processes to structure themselves. Now with the advent of tacit knowledge work, an organization can be defined around challenges. This is the third-generation of the organization and has been central to the success of open source software and Wikipedia . We are using this organizational model to create a powerful volunteer team at NASSCOM.
  • 5. Volunteer motivators/de-motivators NASSCOM Product Evangelists What motivates ? True empathy for spreading the product eco system. Meeting like minded people ? Influencing the establishment so that it helps everyone. Networking/Meeting influential people ? Many being product entrepreneurs recognize the need and understand the pain points. Peer recognition What demotivates ? Lack of clarity/information Denial of due credit
  • 6. Volunteer/Task organizationStructure Overall Black Shirts challenge/workTasks will have a Specific Task 2 Specific task 1primary volunteer (say conclave) (say PR (Grey shirt) efforts)Sub tasks set of Session on Session on volunteers Session on Internet financial innovation product eco sectors (white shirts) systemCurrently there are about 20 grey/black shirts who can take the lead
  • 7. Parameters of the System System that can be used to measure, track the tasks and in turn effectiveness of the Rating volunteer. Visible tasks and Visibility for the Volunteer. (sort of mind map) Can run off of the emerge Primary State of platform ! Tractability of the tasks. Easy creation of the tasks for the /Volunte ers Task completion black shirts. Rate volunteers(tasks) on their work. N Provide more seriousness about the tasks at hand. Schedul Key outputs e/Timefr ame * Initially this could be an excel sheet with details filled and shared on Google doc.
  • 8. Flow of events Volunteer attaches himself Task closure (SuccessfullyCreate volunteer hierarchy to the task (moderation completed, partially may be required) done, no longer relevant Status updates as the task Task rating/points Create overall task progresses. (Task owner declaration (for rewards (recurring activity) or grey shirts should be and future task allocation) able to trigger) The task progress should also have space for filling Volunteer assigned back Create subtasks if any in notes, thanking any to the pool. help or credit, issues, flags etc.
  • 9. Tangible rewards suggestions Access to Nasscom research materials. Membership discounts. Nasscom Event discounts.
  • 10. Implementation Volunteer Guideline s Nasscom Volunteer Co-ordination Collaborati System on/Voluntee r manageme nt Platform
  • 11. Implementation Open source systems are available. (The appendices has the information) An Indian product startup also is available for collaboration management. Google tools for collaboration management can also be used if one wants to keep things simple. Ning based systems ? (closed social networking)
  • 12. Schedule/Budget A dedicated volunteer for 2 months to trial and set up the system. Someone who understands web based collaboration platforms. Good with open source implementations Also need to check if a Indian product company can do pro-bono. Some one to manage on the ongoing basis (Preferably the same one who set up)
  • 13. Open issues ! How do we take the risk out ? What is the measure of effectiveness of the Volunteer ? How do you know the success can be repeated. Implementation details; the system needs to run off of the emerge platform. Rewards need to be approved by larger nasscom bodies.
  • 14. Appendix :Implementation/Miscellaneous
  • 15. List of Volunteer managementsoftwarehttp://www.coyotecommunications.com/tech/volmanage.htmlhttp://sourceforge.net/projects/vmoss/http://sourceforge.net/search/?q=volunteerhttp://sourceforge.net/search/?q=volunteer
  • 16. List of collaborative software http://en.wikipedia.org/wiki/Collaborative_softwa re Some collaboration software allows users to vote, rate, and rank choices, often for the purpose of extracting the collective intelligence of the participants. The votes, ratings, and rankings can be used in various ways such as: Producing an average rating, such as 4 out of 5 stars. Calculating a popularity ranking, such as a "top 10" list. Guiding the creation and organization of documents, such as in Wikipedia where voting helps to guide the creation of new pages. Making a recommendation that may assist in making a decision. In the case of decision making, Condorcet voting can combine multiple perspectives in a way that reduces intransitivity. Additional uses of collaborative voting, such as voting to determine the sequence of sections in a Wikipedia article, remain unexplored. Its worth noting that no matter what voting method is implemented, Arrows Impossibility Theorem guarantees that an ideal voting system can never be attained if there are three or more alternatives that are voted upon. In addition to allowing participants to rank pre-existing choices, some collaboration software allows participants to add new choices to the list of choices being ranked.[16] Voting in collaboration software is related to recommendation systems that generate appreciated recommendations based on ratings or rankings collected from many people.
  • 17. Collabtive features Main features (http://en.wikipedia.org/wiki/Collabtive) to-do lists milestones messaging / instant messaging calendaring file management role-based user permissions timetracking tagging search reporting (Excel, PDF) exporting (ZIP, XML, RSS, iCal, vCard) importing from Basecamp XML multi-language interface
  • 18. Other Volunteer models. Wiki Model (http://wiki.volunteermanagers.org.uk/index.ph p?title=Main_Page) Open source software
  • 19. Credits Vijay rayapathi Sangeet Patni Arvind Jha
  • 20. THANKS.Contact : manjula.sridhar@gmail.com