Naseer Report

7/30/2019 Naseer Report

1/46

Chapter-1

INTRODUCTION TO THE REPORT

1.1 BACKGROUND OF THE STUDY

Usually all the institution of management sciences tends for the student

to carry out the internship in different organization of their own choices. the

purpose of the internship is to fulfill the gap between theory and practices.

The students makes eight weeks report written and proper documented

it. This report concern on the study to analyze employee recruitment, selection,

training and other activities in Dubai Islamic bank

In recruitment process the organization discover the most suitable

applicants for available vacancies.

Recruitment base on a clear statement which base on knowledge, skills,

abilities and other characteristics that firm needs.

The main purpose of recruitment begins with the specification of HR

requirement members, skills and time frame meets to activities.

1.2 PURPOSE OF THE STUDY

The purpose of this research is to improve our current knowledge about

human practices in the organization.

Basically it is essential for the degree completion program for the student

at the National University of Modern Languages.

1


2/46

It provides opportunities to understand various operation of any business

firm apply the knowledge of teachers lectures in real business operations and

process.

1.3 SCOPE OF THE STUDY

My internship at DIB was a golden opportunities to understand how

Banks operates and deal with their employees and clients. The main focus of

my research study was on HR in branch of Dubai Islamic Bank and different

aspect of DIB are also covered in this report

1.4 RESEARCH METHODOLOGY

This report tells that how the 01 months were spending as internee in

DIB branch mall road Peshawar.

Methodology of this report for the collection of data is primary as well as

secondary data. The main source of my information is that of my personal

observation with staff members and having discussion with them and thus it

helped me in my report.

1.4.1 Primary Data

The sources for primary data are as

Personal observation

Discussion and interview with employees staff and officers

1.4.2 Secondary Data

The sources of secondary data are as follows

From DIBB website www.DIB.com.pk

2
http://www.ptcl.com.pk/http://www.ptcl.com.pk/


3/46

Annual repot for the year 2009

A project report on DIB available in the university of Peshawar

1.5 PROBLEM STATEMENT

I am able to identify the following two major problems inside the DIB

Peshawar branch;

A major problem in the systems of the company is the lack of contact

and feed back from and to employees, effectively meaning there is a lack of

cooperation in different departments and also with in specific branch.

Another problem is the lack of specialized Human Resource officers in

the branch of DIB Peshawar city.

1.6 LIMITATION OF THE STUDY

DIB have different branches across the country. Therefore its very

difficult to analyze and cover all its departments in a limited time of 01

months . Thus the time factor become a limitation of this study

Another limitation of this study is the lack of the information or no

availability of further information. However, analysis, reports, observation and

interview is done. In spite of the above mentioned problems, I have tried my

best to overcome all these limitation and provide errorless information of the

organization.

3


4/46

Chapter-2

OVERVIEW OF ORGANIZATION

2.1 INTRODUCATION:

DIBPAK:

In ord, banks need rapid access to timely information, flexible financial

solutions and their alert execution Dubai Islamic bank follows the core

philosophy of satisfying its customers through effective branch network,

efficient human resource and economical products.

Over the years, the management has succeeded in establishing an

ideological base for the employees to build the bank upon: customer loyalty,

service with dedication and development of a wide range of products for the

customers to choose from. Some of the Fundamental Philosophies followed at

the bank are:

Excellence in Service

Quality Performance

Product Innovations

2.2 HISTORY:

Dubai Islamic is a Bank that wholly owned subsidiary of the first Islamic

bank in the world. Its shows company Dubai Islamic Bank PJSC was

established in 1975 and is pioneer in Islamic finance. It has combined

traditional Islamic values with technology and innovation to become one of its

kinds, globally.

4


5/46

Three decades ago, Dubai Islamic Bank ('DIB') placed great history by

becoming the world's first Islamic Bank.Nowdays; Islamic banking has become

one of the well growing economic sectors. Almost over 350 financial

institutions working in this sector, with assets estimated at over US $400 billionproviding Islamic financial services.

Great despite growth in the sector DIB continues to be the industry

pioneer and undisputed market leader to date. Since its inception, DIB has

evolved from a retail bank to a fully fledged bank catering to almost all the

requirements of its customers in providing Sharia-compliant solutions to major

local and international companies. It has constantly upgraded its services to

private individuals, who remain a highly valuable element of DIB's customer

base.

To becoming the best traditional Islamic values with high-standard

technology and innovation, DIB is committed to not only fully comply with the

principles of Sharis in all its financial dealings but to also facilitate its

customers who venture into the world of Islamic banking in such a befitting

way that they would feel reaping the best rewards of both the worlds.

For its outstanding performance and contribution to Islamic financing,

DIB received the Best Islamic Bank in the Middle East Award (2006) by both

Euro moneys Islamic Finance Weekly and Gulf Wealth Forum. DIB has also

been awarded the Bank of the year (UAE) at the 2006 Banker Awards.

DIB has not only been at the forefront of innovation but has excelled

every step of he way. With the launch of Al Islamic Internet Banking, DIB has

re-affirmed its commitment to promote and develop Islamic banking in line

with the requirements of the modern age. For these efforts, DIB received the

Golden Trophy at the UAE Web Awards in 2006

5


6/46

Dubai Islamic Bank Pakistan Limited (DIBPL), commenced operations

in 2011. Since then, DIBPL has undertaken major initiatives to expand its

branch network across the country. Under its consumer banking division, the

bank is offering state-of-the-art Sharia compliant products that effectivelycompete with those being offered in the market by conventional banks. It also

has expertise in providing Retail, Private, Small and Medium Enterprises,

Corporate, Investment Banking and Advisory services.

The Bank launched Pakistan's first Islamic Visa Debit Card and

introduced financial products covering Home Financing, Auto Financing, and

Depository products.

DIBPL has also introduced Priority Banking and Internet Banking, both

of which are being recognized as benchmark products in their respective

categories. Besides regular banking services, the Bank is committed to bringing

foreign investment to the country. DIBPL's corporate wing has actively pursued

foreign investors and convinced world renowned giants from the GCC to be

part of Pakistan's economy.

DIBPL is 100% owned by Dubai Islamic Bank PJSC (Public Joint Stock

Company) and its nominated shareholders. The parent company is a listed

company in Dubai.

6


7/46

2.4 VISION, MISSION, AND CORE VALUES OF DIB

Corporate Vision;

Dubai Islamic Bank Pakistan Limited ('DIBPL') will be the leading

provider of world class banking the Islamic way by being the first choice of

our customers and our employees.

Mission

Innovation, Talent and technology

Core Values;

Dubai Islamic Bank aims to inculcate a nurturing and invigorating

corporate culture based on providing a safe, healthy and supportive

environment where staff members are valued, respected and able to realize their

full potential. This culture is based on the following core values:

Humility

Extreme Customer Care/Focus

Courtesy and Respect

Honesty, Integrity and Trust

Commitment and Hard work

Creativity, Innovation and Quality

Justice and Fairness to all Stake-Holders

Open, Honest and Direct Communication

Provider of growth and equal opportunity

7


8/46

Value:

Trust

Listening

Innovation

Social Responsibility

BOARD OF DIRECTORS

Farooq Ahmad - CEO

Jamal khan - Head of Consumer Banking

Alam Ziab khan Car financing scheme advisor

Jawad Majid Khan - Head of Distribution, Middle Markets & SME

Zahid Mansoor - Head of Treasury

Tahir Nazir Chaudhary - Head of Risk Management

Dr. Muhammad Qaseem - Country Head of Sharia

M. Aamir Banatwala - Head of Operations

Irfan Johar - Chief Internal Auditor

Ammar Bin Mujeeb - Head of Information Technology

Wamiq Rizvi - Head of Human Resources

Syed Ammar Ali Zaidi - Chief Financial Officer

Uzman Naveed Chaudhary - Company Secretary and Head of Legal

Shahid Rehman Siddiqui - Head of Compliance

8


9/46

Chapter-3

CURRENT SITUATION

ORGANISATIONAL STRUCTURE

DIBPAK is one of those banks who hires cream from the top notch institutes of

Pakistan and abroad. All the employees are highly skilled, motivated and highly

satisfied from there jobs.

The credit goes to the HR department of DIBPAK, which is having centralized

operations. They hire the batches for the particular post and train them at TDC.

Here Ill give a brief introduction about those people who are working as a

backbone of this successful organization.

9


10/46

Branches:

A Brief Detail of Various Departments:

THE CLEARING DEPARTMENT:

One of the basic economic functions of commercial banks is to receive

deposits and to honor cheques drawn upon them. So, cheque is a most

commonly used instrument for making payments by account holders. Along

with the cheques, there are some other negotiable instruments that are used for

making payments and are drawn upon a bank. But cheque holds prime

importance in banking.

Clearing departments core function is to initiate and complete the

clearing procedure for cheques, POs, DD s and other related instruments.

Clearing department sends and receives instruments for clearing, (all operations

10


11/46

are conducted through a financial services company NIFT) Inward Clearing

(DIBS Instruments for clearing from other banks) Outward Clearing

(instruments of other banks deposited for clearing by banks customers) All

cleared instruments are posted to customers account for completion oftransaction respectively.

Handling of cash is core sensitive function of cash department. Cash is

paid to customers, visiting branch with DIB Cheques (local or across Pakistan)

and deposit are received from customers and no customers for accounts

maintained in branch. Cash is checked strictly to avoid forgery, mismatch

currency notes, fake notes etc. Vault is maintained on dual daily basis; cash is

taken out and handed over to cash officers after counting for daily Operations

according to limits assigned to cash officers. At closing time cash officers tale

cash with daily routine sheet and place remaining amount in vault after

counting. Services of security companies are taken for transfer of cash from one

branch to another or State bank Of Pakistan

Cheques lodged in clearing constitute two types of clearing

Outward Clearing

Inward Clearing

Staff:

Mr. Shahid Sadique Inch. Operations

Mr. Shehbaz Clearing Officer

11


12/46

Procedure:

Before posting the entries in the books of accounts or before credited the

customer account, a banker has to take following things in to his consideration.

Clearing stamp

Crossing stamp

Discharge stamp

Signatures of drawer

Bank branch name

Amount in words and figure

Date mentioned on clearing stamp

Cheque or instrument should not be post dated or stale cheque.

There are some reasons for dishonoring the cheques or instruments

Insufficient fund

Not arranged for

Dormant Account

Company stamp missing

Stop payment

Not drawn on our bank / branch

Cutting and over writing

Cutting and over writing not signed

12


13/46

Discharge stamp of 1st &2nd endorsement on special crossed cheque

(Payees a/c only)

Lack cancellation of previous stamps (in cheque is representing from

different bank or branch)

Operations & Remittance Department:

Operations Department functions are:

Issuance of PO (Pay orders), DD (Demand Draft), And TT (Tele Transfer).

Moreover foreign remittance (inward, outward) is being entertained by

operations department.

POs are issued on customer request for payment within city in payees account

only.

DDs are issued on customers specific request for intercity payments in payees

account only.

TTS are issued on customers request for payments to other countries in foreign

currencies as per requirement.

Collections Department:

Goals:

Following are the basic GOALS of collection

Department:

TO obtain payment promptlywhile minimizing

13


14/46

Collection expense and write off costs as well as

Maintaining customers goodwill by high standard of

Service.

To protect losses of Bank by identifying early

EAMVU

(External Agencies Management & Verification Unit)

Department:

The core task of EAMVU department is to manage authorized external

agencies (authorized through approved induction process by Bank) which plays

a vital mediate role in completion of Home finance and Auto finance process by

minimizing the risk factor and fraud chance.

Moreover EAMVU verifies and validates applicants existence and

authenticity by applying various checks, to make bank end safe and risk free.

Agencies managed by EAMVU are:

Lawyers

Appraisal Agencies

Auto Registration Agencies

Auto Appraisal Agencies

14


15/46

Lawyers:

Bank panel lawyers generate reports for Home Finance process initiation

after review and proper verification of documents provided by applicant, lawyer

writes his opinion:

Whether case is valid for process. Or not valid for further process. If the

case is valid for process: Bank panel lawyers require original documents for

further proceedings.

Secondly lawyers are helping hands with EAMVU department for

completion of transaction, by minimizing the risk and fraud factor till the

transfer of Mortgaged property in the name of bank. For safety purpose,

lawyers and EAMVU hold / possess the title till transfer. In case of Purchase a

Home payment is directly made to seller, and in case of BTF redemption

letter is taken from other bank, in both cases involvement of customer is

minimized to make the bank end secure and risk free.

Lawyers also help out in induction of new business areas for bank and

de listing of any listed areas on the basis of unfavorable conditions for

business.

Lawyers also provide feedback on new laws and update with any change in

laws.

Appraisal Agencies:

After Lawyers opinion case is forwarded for further process, documents

are forwarded to CIU, title documents & approved map are forwarded to

Appraisal Agencies for current value estimation report (appraisal report)

of asset, which is surveyed by authorized Appraisal Agencies analyzing the

15


16/46

current market conditions. Appraisal report comprises on (Land Value

+construction cost). Appraisal reports are cross verified by EAMVU

Authorized Agencies should be on Bank panel and as soon as the panel of PBA

& PEC. Following are panel agencies which are providing services to DIBPL.

Harvester Services Pvt. Ltd.

National Projects Managers.

Projects Pvt. Ltd.

Jasper & Jasper Pvt. Ltd

Autos Registration Agencies:

Autos Registration Agency provide mediate support for Vehicle

registration process, excise and taxation related matters. Authorized vendors

collects invoice from authorized dealers and forward files to excise office on

daily basis, also collects registration books and number plates (of previously

applied cases) from excise office and forward them to EAMVU department.EAMVU validates and update their records for accurate and correct systems.

Further checks are applied by EAMVU to make the registration process

transparent and crystal clear EAMVU also complete the Dealer induction

processes by verifying dealers personal documents, bank letters, bank

statements etc. EAMVU also verify the business tenure (whether working from

last 03 years or not). Further more EAMVU helps out in Appraisal of

Repossessed Vehicle and monitor the process of appraisal and Bid of

repossessed vehicle with collection department.

16


17/46

Repossessed Vehicles are appraised by Authorized

Appraisal Agencies

Moreover EAMVU also helps out in completion of Procedure by

verifying and providing support, for auto finance or home finance facility for

bank staff.

EAMVU also conduct verification on Branch request If some change

occurs in name, number of directors, nature of business, business or residence

address ofcompany name accounts.

Regional Operations Department:

Functionality & Process:

Operations department plays an important mediate role in between Sales,

CIU and Asset operations department. Accurate and updated Record Keeping is

its core Function, and it maintains all legal and related documents of all login

cases.

Regional Operations department receives complete file again from S&Q

(with stage II documents and legal documents signed by customer). Regional

Operations checks file thoroughly and forwards scanned images of documents

to Asset Operations for booking purpose.

Regional Operations department keeps all (autos) files with it, inVAULT. Vault system is maintained on basis of contract numbers, assigned by

Asset operations (Karachi) on booking of cases. Booked cases files can be

retrieved at any time by concerned departments whenever needed by.

17


18/46

FRMU:Fraud & Risk Management Unit:

FRMU (Fraud & Risk Management Unit) department plays a vital role to

eliminate fraud and to minimize risk factor in the whole process of consumer

products sale. FRMU applies various checks to attain its results; FRMU

initiates cases on other departments requests and by itself too. FRMU verify

and investigate thoroughly referred cases.

FRMU selects randomly, from approved cases to re check the decisions

and reports on the basis of which decisions were made. In case of Auto Finance

10%of approved cases are picked by FRMU for re verification of decisions In

case of Home Finance 30% of approved cases are picked for re verification of

decisions.

FRMU check and re verify that

Decisions are made accurate & as per policy?

VA reports results are accurate?

AI reports and other supporting reports are attached accurately?

Documents attached with are as per criteria & policy?

All required signatures, checklists are applied or not?

CIU also refers cases to FRMU department if finds something suspicious

in information, provided by customers and actual position. If there is any

difference found by CIU in current /previous information and information

provided by Customers. Finding difference in AI, Data check, or CIB Reports

or any suspicious or fake documents provided than CIU forward case to FRMU

18


19/46

and investigate such case thoroughly with the help of FRMU. (to minimize

fraud chance and risk factor).

FRMU also review the booked cases randomly and Checks stage II

documents and other supporting documents in operations department. FRMU

department also participates in Autos Repossession Process and bidding process

to make these processes accurate and crystal clear.

19


20/46

Chapter- 4

INTERNSHIP ACTIVITIES

Detailed Description of Activities Performed

Mrs. Sonia Masood who was responsible for the assistance and guidance

in Dubai Islamic bank call me that my approval for internship in Dubai Islamic

bank Pakistan limited has come from the head office and ask me to come to the

bank and meet her. I went to bank, they give me orientation about the branch

and tell me the plan of my internship .I have to spend four weeks in branch andthen to spend my 4 weeks in consumer banking a per vacancies for internees in

the bank. He mailed my approval mail to the branch manager and talks to him

on phone and sent me to the operation departments by wishing me best of luck

for the rest of my internship.

First day at BANK:

On first day in the Dubai Islamic Bank, I reached the bank; I just saw the

whole setup of the Dubai Islamic Fahar-e-Alam road branch, splendid structure

with all the modern accessories along with an awesome touch of grass root

heritage.

I report to Branch manager and he sent me to the assistant manager Mrs.

Sonia Masood She introduce me with all the other employees of the bank.

Finally I started my internship under the guidance of Mrs. Sonia Masoodthe assistant to manager of the branch. Mrs. Sonia Masood started to explain me

what does clearing means, how important it is for the bank, what the procedures

are and what the network which they follow is.

20


21/46

NIFT:

Representative of NIFT (National Institution Facilitation Technology)

appeared. Mr.Farooq handed over all the cheque to him, which he had signed

and stamped. After that Mr. Farooq explained me that how NIFT works, what

their role is in banking sector. Next day, Mr. Farooq told me more about inward

and outward clearing,

Skills Acquired: Fax and Photo Copy

I learned few other things. I learned how to send a FAX and how to use

PHOTO COPY MACHINE. At first, I had to waste lots of pages, but then I

learned it quite well.

Fill up the deposit slips for customer:

Some customers came to bank who didnt know how to fill up their

deposit slips, Mr. Farooq assigned me the duty that if I see a customer having

less idea to fill up, I should help them. So did so almost whole week of mine at

that branch.

Fill up the account opening form for customer:

I fill up the account opening for customer for two or three times.

Move to S & Q (Service and Quality) Department:

Mr.Sardar Hashim manager of S & Q department called me on Monday

July and ask me to spend a week in his department. Had a chit chat with her

then she told me about the S & Q department and how it works. I spend a whole

week and learned many new thing about consumer financing.

21


22/46

About S & Q department:

This department is made to ensure the quality of services and products

provided in DIBpak its head is in Karachi. S & Q department held different

surveys by different means and manager of the department physically visit the

branches to check out the services and products standards. All the undertakings

and stage 2 agreements are signed by customer in this department. Early payoff,

partial payments procedure and default cases are also handled by this

department.

Activities in S & Q department:

Mr. Hasan the S & Q department officer a very nice and competent

person told me and guides me almost each and everything about S & Q

department.

I have leaned from it:

Saw the documentations of many cases come to S & Q department.

Saw the stage two documents of all the products in consumer financing

like Undertaking to Lease, Musharaka Agreement, Title Agency

Declaration, Lease Agreement, Service Agency Agreement, Purchase

Undertaking, Sale Undertaking and Security Undertaking and

thoroughly studied them know what is the purpose of each of them..

Fill up the deposit slips for the customer who comes to pay their

installments.

Come to know the terms and conditions of early payoff and partial

payments.

22


23/46

Calls on behalf of service manager to customers for survey of quality of

services

Done Mystery calling.

Did entries of different surveys in the computer.

Physically visited once with Mr.umar to the branch to check out the

quality and other things.

Learned how to take signatures of customers on all the forms and

agreements of the contract, I was surprised to see that customer of auto

finance have to sign at 80 different places and for home finance even

more.

Calculate the penalty and principal amount of early payoff customers.

Maintain the daily based MIS for one day on behalf of SIR Umar.

Move to EAMVU (External Agencies Management &

Verification Unit) Department:

After spending almost one and a Half week over there i was sent to

EAMVU for two or four days. There were just two employees in EAMVU

department, Mr. Kashif and Mr. Ali. The reason for having such a small staff

was that the staff was just doing necessary documentations.

About EAMVU Department:

The core task of EAMVU department is to manage authorized external

agencies (authorized through approved induction process by Bank) which plays

23


24/46

a vital mediate role in completion of Home finance and Auto finance process by

minimizing the risk factor and fraud chance.

Moreover EAMVU verifies and validates applicants existence and

authenticity by applying various checks, to make bank end safe and risk free.

Agencies managed by EAMVU are

Lawyers

Appraisal Agencies

Auto Registration Agencies

Auto Appraisal Agencies

Activities in EAMVU Department:

I have just spent four days in this department and I learned and did too

many things in this department like:

The procedures & processes EAMVU follows.

Studied all the documents Prepared is this department.

Leaned about the documentation flow in and out in this particular

department.

Saw how EAMVU interact with all the agencies for appraisals and other

things.

Maintain the daily MIS in this department too.

24


25/46

Learned about how the completion of Procedure by verifying and

providing support, for auto

Finance or home finance facility for bank staff.

Mr. Kashif ask me to do some telephonic appraisal calls on behalf of him

for telephonic appraisals.

Learn how EAMVU interact with all the concern agencies and CIU for

different cases.

Move to Collection Department:

I was little bit excited that the last week of my internship came. I was

sent to the last department of consumer financing in DIB Peshawar.

About Collection Department:

Goals:TO obtain payment promptly while minimizing collection expense

and write off costs as well as maintaining customers goodwill by high

standard of service. To protect losses of Bank by identifying early

indications of delinquent customers and thus minimizing losses.

Last Day at DIB:

On my last day, I went to all the departments where I had worked in and

met everyone over their. I asked them for final word of advice and collected

some necessary documents. Then we all internees had a kind of party, cause

were almost 3-4 internees whose internship was getting over on the same day.

Manager(s) with whom associated

25


26/46

MR. SARDAR HASHIM (OPERATION MANAGER)

He was really loyal and sincere to his work. Sometimes I found him

doing the work of their subordinates. And when I asked him that his job is just

to supervise, then he told me that its better to do complicated stuff your own

self so that there wont be any kind of discrepancy in it.

Strain and Stresses:

He had lots of burden on him so most of the times I found him rattled. If

there is anything to do with the ranch, giving a contract to new supplier or

anything like that, he was responsible for all those things. To get his work done,

most of time he had to stay in the bank for extra hours.

Conflict and Appreciation

The best thing about Mr. Sardar Hashim was that he never spoke to

anyone just to kill time or something like that. He was always relevant and to

the point. But sometimes, this kind of nature can be harmful for your carrier.

Considering him, he was the most experienced person in our bank, but still he

could just make it up till Inch.

MS. SONIAMASOOD (ASISTANT TO BM)

She was really humble and concerned towards his subordinates.

Sometimes I found him doing the work of other employees or colleagues if they

will come to him and say that I m not feeling like doing it.

Strain and Stresses:

All the time he had lots of work to do, and she never allowed her to sit

ideally and doing nothing. Out of all that, she helped internees a lot. Because of

his nature of work, sometimes she had to stay in the bank up till 8 pm.

26


27/46

Conflict and Appreciation:

What I found during my stay with him was that she wasnt punctual. She

was off most of the times, at least twice a week. And then whenever he was

back, he had to go with lots of work. But he was kind of efficient, and use to

put extra time to cover up all the delay.

New Things Learned:

All my stay at DIB I was filled with numerous new experiences. I

learned a lot from all the people who were around me, and I am pretty much

sure that it will really help me out throughout my career.

PHOTO COPYAND FAX

One thing, which I learned at DIB, was how to do photo copy and fax. It

is an art which requires unbeatable concentration and guideline. I am in debt of

DIB that they gave me a chance to learn this new skill, which was an

unexplored territory for me, it has open new horizons for me, and I am sure that

itll really help me out throughout my life.

QUALITYASSURANCE.

I have learned a lot of new things regarding quality assurance. Like how

to get feedback of customers, how to behave as mystery caller, how to maintain

check and balance and how to held surveys.

CONSUMERBANKING

Before starting my internship at DIB, I have almost no idea about

consumer banking, but now I have learned enough to be a professional in this

field. Truly was an awesome experience.

27


28/46

TO ACT PROFESSIONAL

Before joining DIB, I use to hate wearing tie and dress pants. But after

spending time in DIB, it became more like a part of me. I found myself

comfortable and more confident while being in good attire. Punctuality was

another big issue for me, but going to bank at sharp 9 am and going there

everyday, gave a new way to my life.

SOCIAL SKILLS

One thing, which I learned at DIB, which was that most important lesson

I ever learned anywhere was that, it doesnt really matter how much you work,the thing which really matter is how you show others that you really work hard.

Believe me, that is the only thing which can help you to get a speedy growth in

your career. Apart from that, the thing I learned is that how to be friendly with

your coworkers, yet professional at the same time.

28


29/46

Chapter-5

PRODUCTS AND SERVICES

With the mission to provide all-encompassing banking services to the

customers, Dubai Islamic Bank has a uniquely defined menu of financial

products. Currently it is one of the most comprehensive portfolios of

personalized financial solutions that are custom-tailored to serve the

requirements.

CORPORATE

FINANCING

The world of finance belongs to those who shape it. DIB has taken a

leading role in shaping the dramatic transformation that UAE has experienced

in the last two decades. Now, with the same vigor, the Bank comes to assist

businesses in Pakistan.

DIBPL provides a wide range of services specifically designed to assist

Pakistani businesses. You can benefit from our:

Cash Management Services

Trade Related Services

Investment Banking Services

Services for Small and Medium sized Enterprises

Our ever expanding network of correspondent banks allows your company

to utilize our arrangement with numerous local and foreign commercial banks

in meeting your collections and payments requirements.

29


30/46

CONSUMER POINTOFVIEW

Looking to buy your dream home? Want to continue your studies? Thinking its

time to buy a car? Whatever your wish may be, we want to help you make it

come true. There are finance packages designed to meet your needs and with

our Internet Banking service, you can manage your finances with a click of

your mouse!

DEPOSITORYSERVICES

DIBPL offers a variety of depository account types. Meticulously

designed, these accounts give you the optimal blend of liquidity and profit

making potential. And of course, service and convenience are DIBPL`s

hallmarks. Remember, you have round the clock access to all your accounts at

DIBPL through:

Our countrywide, ever growing, network of ATMs.

The Dubai Islamic 24/7 Phone Banking Service.

The Dubai Islamic Internet Banking Service.

Also, all our branches are online, meaning you can access your account

through any DIBPL branch in the country!

30
http://www.dibpak.com/AutoFinance.aspxhttp://www.dibpak.com/HomeFinance.aspxhttp://www.dibpak.com/PersonalFinancing.aspx?tab=4


31/46

CURRENT ACCOUNT:

Dubai Islamic Current Account is a non-remunerative checking account

designed for account holders who need to transact frequently. It specifically

appeals to businessmen and salaried individuals who need to make frequent

payments and deposits in their account. The Dubai Islamic Current Account is

an ideal low cost option for such customers.

Based on the Wadia contract, the Dubai Islamic Current Account offers

users safe keeping of their cash deposits against DIBPLs guarantee to provide

the depositor his funds on demand. However, the depositor permits DIBPL to

use or invest his money in its Sharia compliant investments and is neither

entitled to investment profit nor does the account holder bear any risk of loss.

The Current Account is offered in the following currencies:

Pak Rupees

US Dollar

UK Pound

EURO

Japanese Yen

UAE Durhams (only for cash deposits, cash withdrawals are not

allowed)

Saudi Riyals

31


32/46

All entities including individuals, corporations, firms, societies, clubs,

government organizations, statutory bodies, public and private institutions can

open a Dubai Islamic Current Account with as low as PKR 1000.

SAVINGS ACCOUNT:

Dubai Islamic Savings Account is a great investment option for

depositors who wish to earn Halal returns on their savings. Thats not all, it

allows you the flexibility to withdrawn your funds when ever required.

By investing in the Dubai Islamic Savings Account, the depositor (fund

provider or Rabbul-Maal) authorizes DIBPL (fund manager or Mudarib) to

invest his/her funds on the basis of unrestricted Mudaraba contract according to

the principles of Sharia. DIBPL invests these funds in its Common Mudaraba

Pool with other deposits and the shareholders equity. The profit on the

Common Mudaraba Pool is distributed amongst the shareholders and

depositors on the basis of agreed upon weight ages which take into

consideration the tenor, amount of deposit and profit payment frequency of the

account.

The Dubai Islamic Savings Account is offered in the following

currencies:

Pak Rupees

US Dollar

All entities including individuals, corporations, firms, societies, clubs,

government organizations, statutory bodies, public and private institutions can

open a Dubai Islamic Savings Account with a balance as low as PKR 1000.

32


33/46

For US Dollar Savings Account, daily balance throughout the month

must remain above US $500 to be eligible for profit payment.

FIXED DEPOSIT:

Dubai Islamic Fixed Deposit Account offers the ideal mix of long and

short term benefits to depositors seeking attractive and Halal returns on their

savings. With a history of high profit payouts Dubai Islamic Fixed Deposit

Account is an excellent investment vehicle for depositors with excess funds.

By investing in the Dubai Islamic Fixed Deposit Account, the depositor

(fund provider or Rabbul-Maal) authorizes DIBPL (fund manager or Mudarib)

to invest his/her funds on the basis of unrestricted Mudaraba contract according

to the principles of Sharia. DIBPL invests these funds in its Common Mudaraba

Pool with other deposits and the shareholders equity. The profit on the

Common Mudaraba Pool is distributed amongst the shareholders and

depositors on the basis of agreed upon weight ages which take into

consideration the tenor, amount of deposit and profit payment frequency of

the account.

33


34/46

LOCKERS:

DIBPL is pleased to offer locker services to its customers. Our

customers can lease a locker for the safekeeping of their valuables for complete

peace of mind. For further information, customers are requested to contact us at

111-786-DIB (342).

Sizes:

The following Locker sizes are being offered at DIBPL:

Size Dimensions (Height x Width x Depth)

Small 8 inches x 7 inches x 20 inches

Medium 8 inches x 15 inches x 20 inches

Large 15 inches x 15 inches x 20 inches

Fees and Charges:

Customers are required to pay a security deposit at the time of locker

issuance. This security deposit is refundable once the customer discontinues

the service. In addition to the security deposit, an annual rental is payable in

advance depending upon the size of the locker.

Please refer to the Schedule of Bank Charges for the prevailing Security

deposit and Annual Rental.

34


35/46

Timings:

SERVICES

Internet Banking:

No more waiting in queues. No worrying about bank timings either,

because now, DIBPL brings banking services to your doorstep. Free yourself

from every hassle with our new Internet banking facility. At DIBPL, we make

sure you spend less time banking and more time enjoying life! Enjoy instant

access to your account funds, from anywhere in the world and at anytime of the

day.

You can access your locker during banking hours.

Days Timings

Monday Thursday 9:00 am - 5:00 pm

Friday9.00 am to 12.30 pm, 3.00 pm 5.00

pm

Saturday 9.00 am 1.30 pm

35


36/46

Dubai Islamic SMS Banking:

Now, Dubai Islamic Bank Pakistan Limited brings banking services at

your fingertips! Free yourself from the hassle of visiting the branch and enjoy

the convenience of Dubai Islamic SMS Banking.,

SMS Banking Features:

You can select your desired services from a variety of options

available

You can block your account, in case of stolen or lost cell phone

24/7 customer service helpline

Automated help messages on your cell phone

PHONE BANKING:

Dubai Islamic Bank Pakistan Ltd. offers a state-of-the art 24/7 Phone

Banking service which provides quality services and financial solutions to

esteemed customers. Our highly trained Phone Banking Officers are available

round the clock to assist and provide you the following services:

Enquiries and Instructions

Account Balance Inquiry

Transaction Inquiry

Auto and Home Finance application status

Address / Telephone number change

Duplicate Account Statement request

36


37/46

Order Cheque Book

ATM/ Debit Card Activation

ATM / Debit Card Replacement

ATM / Debit Card Blocking

ATM/ Debit card PIN Re-generation

Name Correction on ATM / Debit Card

Request for linking account with ATM / debit card

Request for De-linking account with ATM / debit card

Internet Banking Registration

Financial Transactions

Internal Funds Transfer

Pay Order Issuance

Demand Draft Issuance

Term Deposit Booking

Utility Bill Payments

VISA DEBIT CARD:

Introducing The First Islamic Visa Debit Card in Pakistan:

Globally Accepted Sharis Complaint Card Open an account with us and

get your Visa Debit Card to start enjoying the following benefits!

Accepted Globally:

The DIBPL Visa Debit Card is linked with the global Visa network

allowing you to access your account from over 24 million merchants and one

37


38/46

million ATMs around the globe. You also have the flexibility of using this card

at all 1Link and MNET ATMs in Pakistan giving you instant access to your

bank account any time of the day or night.

ATM card services:

Your Visa Debit Card allows you to withdraw up to Rs. 50,000 per day

at any ATM across Pakistan. You can also withdraw the equivalent amount in

foreign currency at an international ATM wherever the PLUS sign is displayed.

Transfer of funds across Accounts:

You can use your Visa Debit Card to transfer funds across accounts. You

daily limit for this transaction is set at Rs. 300,000.

Inquiry of Balance:

Your Visa Debit Card can be used to check your account balances an

unlimited number of times at any ATM in Pakistan or at over 1.5 million ATMs

around the world!

38


39/46

Chapter-6

SWOT ANALYSIS OF DIB

Every firm goes through to conduct SWOT analysis to see the changes in

the external and internal environment.

This act as indicator of organization fluctuation internally and also sees

opportunities and face threads externally

6.1 Internal Capabilities:

6.1.1 Strengths:

The over all resources that an organization has or the unique capabilities

that a firm possesses are termed the strengths.

The Dubai Islamic bank has the following strengths in various fields.

1. In regarding with selection and recruitment the DIB has a well-

defined policy.

2. In term or hiving the competent work force the Dib carried out the

process with the help of institute of banking of Pakistan.

3. The management team and other workers of the bank is so

competent.

4. The best training activities are been allow the newly candidate to

perform their jobs well.

5. The senior staff serves as key player in banking market of BIB.

39


40/46

6.1.2 Weaknesses:

Still the DIB have sufficient resources to perform their activities well.

The DIB has the following weaknesses.

1. The Dubai Islamic bank is an foreigner bank thus it has the centralized

system. The big decisions are been made by the head branches. So the

unwanted interference of head office hampers the banks good will

positions and profitability.

2. In the recruitment process the bank has luck of coordination among the

managers.

3. They have some lack ness in recruitment and selection policy.

4. The candidates some time discourage due to long process of recruitment.

5. Due to external recruitment without considering getting promote the

existing staff it result dissatisfaction in them.

6.2 External environment:

Organization s must have the various opportunities and threats

externally. Opportunity is favorable condition that any firm wants to be

captured. While the threats are the unwanted situation faced by the various

organizations. That can be damage the organization good well.

6.2.1 Opportunities:

1. There are many business institutions that produce good and

qualities people so the DIB has the opportunity to hire the most

competent candidates.

40


41/46

2. To utilize the internal workforce the bank get to Use the norms

and the values of its.

3. Through advertising process the DIB attract the candidates for

recruitment process.

4. to polish the shills and capabilities of the employees the bank

must avail the training institutions.

5. The bank must update the existing selection and recruitment

process.

6. DIB must open their new branches in different cities such in

Mardan, Nowshera.

7. The bank should use the new technologies to conduct their

opportunities.

6.2.2 Threats:

1. IN the contrast of various competitors such as Mezan Bank, Bank-Al-Habib, Bank Al-Falah offering more benefit and other compensation

packages to their workers that resulted on a threat to the DIB.

2. The employees sometime feel dissatisfaction due to uncertainty about

their future Changes. That is big threat to bank.

3. Other Islamic bank is trying to using the best HR techniques so they

can edge on DIB. Which will be serious threat to it?

4. Another big threat that the bank is facing that the competitors used

the effective recruitment and selection plans to attract the most

suitable candidates in market.

41


42/46

5. The Sharia board interferes in the bank policies that can affect the

performance of the bank.

6. The bank must adopt the modern ways of doing things due to

technological advancement in banking sector.

7. The unrest situation of the K.P.K makes difficulties to performance

the bank daily operations well.

8. The govt. Policies can affect the bank.

42


43/46

Chapter-7

FINDING AND RECOMMENDATIONS

7.1 Findings:

The following are the findings of the recruitment process of the Bank.

1. From the external sources The DIB hires new candidates it the bank have

the competent employees the filled the vacancies with internal

employees.

2. To promote the experienced and skilled employees the upper position of

the bank are been filled by internal staff.

3. The DIB give the advertisement through newspapers internal, magazine

to attract the most competent candidly for the vacancies.

4. The advertising of available positions are been made through local

newspaper such as the News, Dawn and Mushriq.

5. The Candidates are been given various test conduct by the bank when

they apply for the jobs.

6. After puss the iterance tests the candidate give the interview to the

selection committee of the bank.

7. The selection and recruitment process are been conduct through the rules

and regulation of the bank.

8. Due to the long recruitment process the bank have lock of competent

employees because in this time they find another job.

43


44/46

7.2 Recommendations:

In contrast of recruitment and selection process the following are some

recommendations:

1. The bank must take serious action in order to changes the policy of

the bank in regard to selection process.

2. The bank must reduce the long time period of selection process.

3. There must be a simple and short recruitment plan to be adopt for the

motivation of candidate when apply for the job.

4. There is to any discrimination and preference throng age gender etc.

5. The bank should make simple test criteria and deduct the

comprehensive recruitment planning system.

6. The bank has a clear cut and fair performance appraisal system for

the promotion and compensation of the employees.

7. they should avail the training opportunities to the existing employees

to polish their skills and abilities to performance their jobs well.

8. The bank must provide a relaxation time that the employees must

take rest.

44


45/46

BIBLIOGRAPHY

1. Human resources management, Decenzo/Robbins, 6 edition

2. Human resources and personnel management by Werther William B,

DavisJr. Keith,

3. Management 5 edition, Ricky W. Griffin.

4. Staffing as strategy, Snow and Snell.

5. website:www.dibpak.com

45
http://www.dib.com/http://www.dib.com/http://www.dib.com/


46/46

National University of Modern Languages, Peshawar

Faculty of Management Sciences

EVALUATION PERFORMA

Name of Intern: Naseer Muhammad

This internship started on (date) 7 July 2010 and was completed on (date) 7

August 2010

At (companys name and location) Dubai Islamic Bank

Please give a brief summary of internship:

Evaluation of Personal/ professional qualities of the intern observed during the

internship.

Select one evaluation level for each area by marking X under that level that

represents the interns performance.

Excellent Good Average Poor Does not apply

Ability to adapt to a variety of tasks

Decision making; judgment; setting

priorities

Reliability and dependability

Enthusiasm for the experience

Attention to accuracy and details

Willingness to ask for and use

guidance

Ability to cope in stressful situation

Ability to organize, classify, and

deliver information effectively

Ability to plan with and work

cooperatively with others

Professionalism; demonstrated

interest in the issues, policies, and

organizations related to the field

Additional Comments:

Signature of concerned official and date of evaluation:

_________________________