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Multilingual Online Services for Libraries get global with your local! Lora Baiocco, Online services and archives librarian Westmount Public Library. Quebec, Canada. Alexandra Yarrow, Supervising librarian, Rideau Branch Ottawa Public Library Ontario, Canada
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Multilingual Online Services for Libraries: Gget global with your local!

Jan 12, 2015

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With Lora Baiocco, Online services and archives librarian, Westmount Public Library. Quebec, Canada.
Ontario Library Association Superconference 2010
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Page 1: Multilingual Online Services for Libraries: Gget global with your local!

Multilingual Online Services for Libraries

get global with your local!

Lora Baiocco, Online services and archives librarianWestmount Public Library. Quebec, Canada.

Alexandra Yarrow, Supervising librarian, Rideau BranchOttawa Public Library Ontario, Canada

OLA Super Conference 2011

Page 2: Multilingual Online Services for Libraries: Gget global with your local!

multilingual web services

• website

• OPAC

• social media

• bibliographic enhancements

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Agenda

• why?• big system / little system• Considerations• top 10 = 6 tips + 4 wishes• world of awesome

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why? x8

image from Flickr by Alexander Henning Drachman http://www.flickr.com/photos/drachmann/327122302/

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• Lack of demand• Lack of service• Lack of demand• Lack of service• Lack of demand• Lack of service• Lack of demand• …..

why?

Photo by Niels Boegh http://www.sxc.hu/photo/497227

1

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why? whole community

image from Flickr by Jamison Wieser http://www.flickr.com/photos/jamison/3499029128/

2

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why? local engagement

photo from Flickr by DJ Camachohttp://www.flickr.com/photos/djcamacho/2736501007/sizes/m/in/photostream/

3

Page 9: Multilingual Online Services for Libraries: Gget global with your local!

www.storefrontlibrary.org

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why? physical vs. virtual. still?

photo from Flickr by Kables / Kris http://www.flickr.com/photos/kables/6325298/

4

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why? access = value 5

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why? service 6

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why? beyond borders

http://www.geekosystem.com/facebook-connection-world-map/

7

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why? the conversation

http://www.vincos.it/world-map-of-social-networks/

8

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digital dividebrecha digital fracture

numérique divario digitale

Image from Flickr by Pete Ashton: http://www.flickr.com/photos/peteashton/146434350

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needs assessement

Moose in the City. http://www.toronto.ca/moose/home.htm

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where we’re coming from

• Big system / Little system

Photo: Rhéal Doucette, Ottawa Public Library

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Ottawa

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Why multilingual for us?

2006 Census: Ottawa – mother tongues spoken

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Fully bilingual OPAC and website

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OPL initiatives

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OPL initiatives: Information for newcomers

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OPL initiatives: Information for newcomers

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Westmount

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why multilingual for us?

• demographics • legal and political service

• Fully bilingual:– website : www.westlib.org– OPAC : www.westlibcat.org

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WPL initiatives : Teen book reviews

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WPL: Facebook

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6 Tips

Image from Jack Newton (jdn): http://www.flickr.com/photos/jdn/2400098202/

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Tip1

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Use free stuff

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New South Wales State Library, Australia

http://www2.sl.nsw.gov.au/multicultural/glossary/

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Termiumplus.qc.ca

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UNTERM – United Nations Multilingual Terminology Database

http://unterm.un.org/ http://delicious.com/multibiblio

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Library Associations

The national association to promote Library & Information Services to Latinos and the Spanish speaking

www.reforma.org

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Tip2

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Translate & Re-use(then share)

Image from Flickr by Dylan Otto Krider (memekiller)http://www.flickr.com/photos/memekiller/3498144025

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Consider…

• contact us info

• services

• logos

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OPL: LCD screens

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OPL – Events database

41

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Tip

3

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Find opportunities in what you’re already doing

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Help them find you

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Page 46: Multilingual Online Services for Libraries: Gget global with your local!

http://www.flickr.com/photos/bibliowestmount/4031386701/in/set-72157622585782730/

Tag it!

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Photo by Thomas Hawk on Flickr: http://www.flickr.com/photos/thomashawk/4438276518

Page 48: Multilingual Online Services for Libraries: Gget global with your local!

http://www.umanitoba.ca/libraries/services/multilingual.html

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Tip4

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Design with language in mind

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OPL: Blog(ue)

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52

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www.westlib.org/adosteens

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Tip5

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Use theCatalogue

Page 56: Multilingual Online Services for Libraries: Gget global with your local!

Make materialeasy to find by language

collocate collections!

• create a virtual “branch”• add a local SH• offer language as a filter

http://delicious.com/multibiblio

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Ottawa - Bibliocommons

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58

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Tip6

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A picture is worth…

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Our teens speak… www.westlib.org/adosteens

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Considerations

• cultural attitudes• inclusion / exclusion• translation costs • work load and unions• measuring ROI

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4 Wishes

Image from Flickr by David Reece:

http://www.flickr.com/photos/spursfan_ace/2473862606/

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Wish

1

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Multilingual Add-ons

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Example: AddThis

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We wish...

Interfaces AND content in multiple languages =ALWAYS AN OPTION

http://upload.wikimedia.org/wikipedia/en/5/5a/Checkmark.png

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Wish

2

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Re-think Search

Page 71: Multilingual Online Services for Libraries: Gget global with your local!

We wish…

More people (vendors included!) would start to leverage available technologies to re-think search

http://www.flickr.com/photos/gerlos/3119891607/

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Example: CACAO Project

• Cross-language Access to Catalogues and Online libraries

• http://www.cacaoproject.eu/• Translates the search

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http://www.cross-library.com:8080/advancedUI/

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Wish

3

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Design Intention

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We wish…

Library services were always designed to serve users in multiple languages FROM THE OUTSET

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Wish

4

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Access for All

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We wish…

For access to information for all library users

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whether they seek it in the ways and languages we’re familiar with or not

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CONTACT US: in English or/ ou en Français

Lora Baiocco

[email protected]

Alexandra [email protected]

http://delicious.com/

multibiblio

Thank you!

Merci!

Gracias!

لك شكرا

Dank u!

Danke!

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Awesome

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Vancouver Public Library www.vpl.ca

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Queens Library (New York)www.queenslibrary.org

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TPL …new to Canadawww.torontopubliclibrary.ca/new-to-canada/

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Ann Arbor District Library www.aadl.org

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Los Angeleswww.lapl.org