Moving up the empathy curve
Feb 07, 2017
MovinguptheEMPATHYCURVE.ItsaLEARNINGjourney!
Whatarewelearning?1
Uncoverinteres-ngPATTERNSinyourDATAthatyouwouldlike
tounderstand(WHY)
Uncoverpre-exis-ngHYPOTHESIS&ASSUMPTIONS
regardingjobstobedone
Whoislearning?2
Well,YOUare!(notusasconsultants!)
GetyourLEADERSinvolvedfromthestartoftheproject!
Howarewelearning?3
GetOUTOFTHEOFFICE-Weareheretohelpyou!
Learn.Reflect.Adapt.REPEAT.
DiscoverGOODSTORIES.Theylls-ckandgoviral!
Whomarewelearningfrom?4
FindtheRIGHTPEOPLEwhowillTRUSTyouintheirhomes
MakethemfeelateasesotheyllOPENtheirheartstoyou!
Wheredoesthelearningjourneyleadus?5
YourteamhasmoveduptheEMPATHYCURVE.
ItsaboutLEARNING,notfindingthesilverbullet!
YougainNEWINSIGHTSthatdriveACTIONSontheshortterm&
influenceDECISIONSonthelongterm
Placingpeopleattheheartofinnova-on
9yardsinnova-onisabou-queconsul-ngfirmbasedinSingapore.Wehelpcompaniescreatemeaningfulemployeeandcustomerexperiences,
whilebuildinginternalinnova-oncapabili-es.
Themajorityof
digitaltransformaKonprojectsfail
becausecompaniesputtoomuchemphasison
technologyandforgetaboutthepeopleinvolved.
Wehelpclientslookbeyondthe
technologyandputcustomersandemployeesattheheartoftheir
transformaKon.
Bytalkingtoandobservingcustomersandemployees,wecanbe^erunderstandtheirneeds.Withsuchpowerfulinforma-on,wecanhelpyousucceed.At9yardsinnova-on,webelievethereisanarttoobservingandtalkingtopeopletodiscovertheirneeds.Whenitisdonewell,experiencedesigninjectspurposeandempathyintoyourinnova-onorimprovementproject.Anditcantransformyourcustomersandemployeesneedsintohighlyrewardingexperiences.Greatcompaniesproductsandserviceswillalwaysfindtheirwayintopeopleshearts.Transforma-onrequiresabigchangeinmindsets.Itsaboutlearning,reflec-ngandadap-ngquickly.Whilethiso_enmeansasignificantshi_inculture,itisrequiredifacompanyistobecomeagileandsurviveintodaysdigitaleconomy.
WHYCHOOSEUS?
Webringin-depthexper-seinpsychology,human-centeredinnovaKon,businesstransformaKonandhumanresource
pracKcestoturnyourprojectintoasuccess
OURHAPPYCLIENTS
