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Moving up the empathy curve

Feb 07, 2017

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Design

  • MovinguptheEMPATHYCURVE.ItsaLEARNINGjourney!

  • Whatarewelearning?1

    Uncoverinteres-ngPATTERNSinyourDATAthatyouwouldlike

    tounderstand(WHY)

  • Uncoverpre-exis-ngHYPOTHESIS&ASSUMPTIONS

    regardingjobstobedone

  • Whoislearning?2

    Well,YOUare!(notusasconsultants!)

  • GetyourLEADERSinvolvedfromthestartoftheproject!

  • Howarewelearning?3

    GetOUTOFTHEOFFICE-Weareheretohelpyou!

    Learn.Reflect.Adapt.REPEAT.

  • DiscoverGOODSTORIES.Theylls-ckandgoviral!

  • Whomarewelearningfrom?4

    FindtheRIGHTPEOPLEwhowillTRUSTyouintheirhomes

  • MakethemfeelateasesotheyllOPENtheirheartstoyou!

  • Wheredoesthelearningjourneyleadus?5

    YourteamhasmoveduptheEMPATHYCURVE.

    ItsaboutLEARNING,notfindingthesilverbullet!

  • YougainNEWINSIGHTSthatdriveACTIONSontheshortterm&

    influenceDECISIONSonthelongterm

  • Placingpeopleattheheartofinnova-on

    9yardsinnova-onisabou-queconsul-ngfirmbasedinSingapore.Wehelpcompaniescreatemeaningfulemployeeandcustomerexperiences,

    whilebuildinginternalinnova-oncapabili-es.

  • Themajorityof

    digitaltransformaKonprojectsfail

    becausecompaniesputtoomuchemphasison

    technologyandforgetaboutthepeopleinvolved.

    Wehelpclientslookbeyondthe

    technologyandputcustomersandemployeesattheheartoftheir

    transformaKon.

  • Bytalkingtoandobservingcustomersandemployees,wecanbe^erunderstandtheirneeds.Withsuchpowerfulinforma-on,wecanhelpyousucceed.At9yardsinnova-on,webelievethereisanarttoobservingandtalkingtopeopletodiscovertheirneeds.Whenitisdonewell,experiencedesigninjectspurposeandempathyintoyourinnova-onorimprovementproject.Anditcantransformyourcustomersandemployeesneedsintohighlyrewardingexperiences.Greatcompaniesproductsandserviceswillalwaysfindtheirwayintopeopleshearts.Transforma-onrequiresabigchangeinmindsets.Itsaboutlearning,reflec-ngandadap-ngquickly.Whilethiso_enmeansasignificantshi_inculture,itisrequiredifacompanyistobecomeagileandsurviveintodaysdigitaleconomy.

    WHYCHOOSEUS?

  • Webringin-depthexper-seinpsychology,human-centeredinnovaKon,businesstransformaKonandhumanresource

    pracKcestoturnyourprojectintoasuccess

  • OURHAPPYCLIENTS