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Mobile Number Portability - The Process Factory

Jun 20, 2015

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Page 1: Mobile Number Portability - The Process Factory

This document is offered compliments of BSP Media Group. www.bspmediagroup.com

All rights reserved.

Page 2: Mobile Number Portability - The Process Factory
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Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.

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Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.

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Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager

a Dutch cable project in The Hague, company, Consultant for

Interconnection manager for Tele2.

Ronald's background covers many areas in the telecommunication markets such as: sales of private &

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Ghana  

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Miss  Ghana  2012  

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Panama  

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Miss  Panama  2012  

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The  Netherlands  

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The  Netherlands  

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Miss  Nederland  

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Cayman  Islands  

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Cayman  Islands  Recipient  Operator   CDB   Donor  Operator  

Authorisa4on  checks  

Authorisa4on  Request  Authorisa4on  Request  

Instruc4on  Request  Instruc4on  Request  

Closes  account  Applies  onward  rou4ng  

Logged  sends  email  4/SMS4  (Change  network)    

to  customer  

Number  ac4ve  on    

donor  Number  

ac4ve  on    donor  

Number  ac4ve  on    

donor  

Authorisa4on  Response  Logged  Time  limit  T1  Authorisa4on  Response  Logged  Time  limit  T1  

Instruc4on  Response   Time  limit  T3  

Refusal  means  start  again  

Informs  customer  Deac4vates  any  temporary  RO  number  

Informs  customer  Deac4vates  any  temporary  RO  number  

Customer  requests  por4ng  Given  por4ng  informa4on  Iden4fica4on  and  bill  checks  

Informa4on  collec4on  Signs  Por4ng  Request  Form  

Customer  

Customer  calls  IVR  selects  1  for  OK,/  sends  SMS/  tex4nput  goes  to  CDB  

Logged  Ini4al  checks  

Matches  number  and  CLI  Logged  

Ini4al  checks  Matches  number  and  CLI  

Ac4vates  ported  number  

Overlap  

Delay  allowed  for  flexibility  

Ported  number  ac4ve  on    recipient  ac4ve  on    Ported  number  recipient  

Time  limit  T2  

Ac4vates  ported  number  

Overlap  

Delay  allowed  for  flexibility  

Ported  number  ac4ve  on    recipient  ac4ve  on    Ported  number  recipient  

Time  limit  T2  Overlap  

Delay  allowed  for  flexibility  

Ported  number  ac4ve  on    recipient  ac4ve  on    Ported  number  recipient  

Ported  number  ac4ve  on    recipient  ac4ve  on    Ported  number  recipient  

Time  limit  T2  

Ini4al  Response  Ini4al  Response  Authorisa4on  Request  Authorisa4on  Request  

GAP  <58  days  GAP  <58  days  

Instruc4on  Request  

Logged  Database  updated  

Informs  all  operators  Sta4s4cs  updated  

Email  1/SMS1  (Fail)  or  Email  2/SMS  2  (Proceeding)  

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Miss  Cayman  Islands    

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-­‐  Process  defined  with  customer  in  mind  -­‐  SMS  valida,on  allows  for  near  real,me  por,ng  -­‐  Automa,on  of  valida,on  at  Donor  Operator  helps  to  

speed  up  to  process  -­‐  Clear  instruc,ons  for  customers  on  requirements  

-­‐  Documents  are  scanned  and  included  in  por,ng  request  -­‐  Extra  valida,on  step  in  the  proces:  regulator  check  -­‐  Por,ng  ,me  minimum  of  1  working  day  

-­‐  Due  to  checks  on  terms  of  no,ce  and  contract  term.  Por,ng  ,mes  from  request  to  port  may  take  up  to  4  months.  

-­‐  Different  valida,on  checks  for  different  types  of  customers  cause  large  number  of  blocked  requests  

-­‐  IVR  valida,on  allows  for  real,me  por,ng  -­‐  Automa,on  of  valida,on  at  Donor  Operator  -­‐  Clear  instruc,ons  for  customers  

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Consumer  characteris,cs  •  I  don’t  que    /  I  don’t  want  to  wait  •  I  want  an  I-­‐phone  and  I  want  it  now  •  I  don’t  want  to  pay  •  If  I  don’t  like  it,  I  want  2  move  •  I  want  to  follow  my  friends  on  facebook  full,me  •  I  cannot  afford  a  consultant  to  represent  me  in  working  groups.  

•  I  don’t  know  what  number  portability  is?  •  I  just  want  to  put  the  sim  in,  and  it  should  work  •  It  is  my  number,  mr  operator,  not  yours  ;-­‐)  •  I  want  to  have  a  beau,ful  wife  

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Y?11&C.(d.(?.&

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Everyone benefits from a positive porting customer experience

Port OUT customers are future port IN customers!

&

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number portability solutions

• number management • central reference database • process management • portability solutions www.portingxs.com