Mns Product Portfolio 050610b (2)

MITEL

NETSOLUTIONS® PRODUCT PORTFOLIO

2 MITEL PRODUCT BROCHURE

A Single, Reliable Source for Your Voiceand Data NeedsA Single, Reliable Source for Your Voiceand Data NeedsMitel NetSolutions® offers a uniquely customer-focused model for providing businesses with

enhanced local services, long distance services, complex data networks, and Internet connectivity

along with complete managed services to meet their total communications needs. Through our

industry-leading Mitel NetSolutions portfolio of regional, national and international

telecommunications services, Mitel NetSolutions delivers powerful solutions that easily meet

business requirements, surpassing any and all technical and geographic boundaries.

What’s more, Mitel NetSolutions’ ability to provide a comprehensive, single source for all your

communication needs means you’re left to focus on one thing...your business success.

MITEL NETSOLUTIONS PRODUCT PORTFOLIO 3

Best-in-breed, Customer-focused Network SolutionsAudio ConferencingMitel NetSolutions offers a variety of hosted audio conferencing options that enable fast, flexible communications–saving time and increasing productivity. In addition, a wide range of features is available to customize your conferenceexperience with operator assistance or recording and archiving services.What’s more, Mitel NetSolutions hosted audioconferencing solutions provide maximum flexibility with no capital investment on your part.

Dedicated Internet AccessMitel NetSolutions offers various Internet connectivity options including enterprise class digital subscriber line (DSL)services, T-1, fast ethernet and optical access from DS-3 to OC-192 that can help your company reduce costs, boostproductivity and increase worker efficiency. In addition, Mitel NetSolutions provides monitoring and managementoptions along with scalable customer premise infrastructure equipment for maximum flexibility and ease of use.

SolutionsAudio Conferencing

Dedicated Internet Access

Fast Ethernet

Fiber Optic Networks

Frame Relay Services

Hosted Services

International Services

Internet Access

IP-VPN Services

Local Services –Analog Integrated Access

Local Services –Digital Integrated Access

Local Services –Dynamic Local Access

Local Services –Primary Rate Interface (PRI) ISDN

Local Services –Primary Rate Interface (PRI) ISDNplus Bundled Long Distance (PRI+)

Local Services –SIP Business Lines withInternet Access

Local Services –SIP Productivity Suitewith Internet Access

Local Services –VirtualUSA SIP Productivity Suitewith Internet Access

Local Services –SIP Essentials with Internet Access

Long Distance – Dedicated

Long Distance –Primary Rate Interface (PRI) ISDN

Long Distance – Switched

Managed Services

Mitel Mobile Wireless Voice andData Services

MPLS-VPN Services

Network Design & Survivability

Network Management & Monitoring

Private Line Services

Remote Support Solutions

Toll Free Services –Switched & Dedicated

Travel Cards

Virtual Private Line Services

Virtual Private Networks

Web Conferencing & Collaboration

Web Services

Fast EthernetIn order to help meet the needs of multi-locationenterprise customers, or customers desiring to achievehigh speed Internet Access, Mitel NetSolutions offersEthernet First Mile Services, Metro Ethernet Services,Fast Ethernet and Ethernet Internet Access services.Geographic availability of Ethernet Network Services islimited. But, where available, these solutions can providehigh capacity access at affordable pricing to connectyour enterprise LAN toWAN applications through acommon interface and protocol. Mitel NetSolutionstakes a consultative approach to assessing ourcustomers’ needs, validating requirements andavailability and effectively delivering Ethernet servicesto enterprise customers.

Fiber Optic NetworksFor large enterprises and businesses requiringconnectivity at the DS-3 level and above, MitelNetSolutions offers comprehensive design,implementation, coordination, monitoring andmaintenance of fiber optic networks. Fiber opticnetworks enable real-time disaster recovery andbusiness continuity, including options for alternateroute protection and backbone redundancy. The TierOne, carrier-neutral nature of Mitel NetSolutions’service offerings allows the highest level of networkflexibility and reliability available.

Frame Relay ServicesFrame Relay combines the dedicated speed and securityof a private line with the reliability, flexibility andscalability of a high-speed network. It allows yourgeographically dispersed locations to exchange Internet,data, image and voice communications, and enableshosted computing applications to perform at a highdegree of efficiency and reliability.With optional networkmanagement and monitoring services, you can beassured of both a reliable communications solution anda conveniently maintainable network topology.

Hosted ServicesMitel NetSolutions offers a wide range of hosted servicesthat include collaboration tools like audio conferencing,Web conferencing, remote support,Web training toolsandWebfax services among others. Mitel NetSolutionsalso provides proactive Network Monitoring andManagement tools in a variety of packages, from basicto comprehensive offerings, which can include proactiveemail and telephonic notifications of outage and alarms.What’s more, Mitel NetSolutions provides Web-basedhosting services and tools to help businesses managetheir electronic communications and on-line presence.Web hosting, email hosting, spam filtering,Websitetraffic management and other hosted tools are available.Finally, Mitel NetSolutions offers a Web-based invoicepresentation and billing management portal to helpprovide reporting and valuable statistics on yourvarious services.

4 MITEL PRODUCT BROCHURE

Simple Solutions for Complex Needs

International ServicesConnect workers across borders and continents withMitel NetSolutions International Services. Various datatechnologies can be used to connect remote officesworldwide to aWAN, including Internet access,MPLS-VPN, frame relay, private line and VPN service.In addition, our optional network management andmonitoring services can give you access to the INOC tomonitor your global network in a real-time environmentand improve network uptime and reliability.

Internet AccessMitel NetSolutions Internet access solutions can makeconnectivity headaches a thing of the past. By providingDSL, T-1, ethernet and optical broadband Internetconnectivity, Mitel NetSolutions has a wide range ofoptions for your enterprise. Service level agreementsback up our connectivity claims while industry-leadingservice and carrier-neutral, Tier One offerings ensure fast,reliable and affordable high-speed Internet accessservices. In addition, Mitel NetSolutions providesmonitoring and management options along withscalable customer premise equipment for maximumflexibility and ease of use.

IP-VPN ServicesVPN service is a suite of cost-effective WAN and securitysolutions for businesses of all sizes offered by MitelNetSolutions. It lets you configure high-performance,site-to-site, remote access and intranet/extranet solutionsin a secure, standards-based environment, whilecombining the cost efficiencies of broadband Internet,the security of private line networks and the multipointcapabilities of frame relay networks. Security optionsinclude both premise-based and network-based firewallsto help protect mission critical corporate resources.Combining VPN with network monitoring andmanagement gives you the most manageable,comprehensive and user-friendly WAN solutionavailable for today’s multi location enterprises.

MITEL NETSOLUTIONS PRODUCT PORTFOLIO 5

Local Services –Analog Integrated AccessLocal Analog Integrated Accessprovides a flexible bundle thatcombines a fixed allocation of“always on” Internet access, withlocal dial tone services.With AnalogIntegrated Access service, MitelNetSolutions brings you a moreexpansive, less expensive businesscommunication solution thatdelivers your broadband Internetand local voice services over anintegrated T-1 circuit which reservesspecific lines or trunks and Internetbandwidth without requiring anIP-centric customer premise-basedcommunications platform. AnalogLocal Integrated Access providesbusiness lines for the voiceservices provided.

Local Services –Digital Integrated AccessLocal Integrated Access provides aflexible bundle that combines a fixedallocation of “always on” Internetaccess, with local dial tone services.With Digital Integrated Accessservice, Mitel NetSolutions bringsyou a more expansive, less expensivebusiness communication solutionthat delivers your broadbandInternet and local voice services overan integrated T-1 circuit whichreserves specific lines or trunks andInternet bandwidth withoutrequiring an IP-centric customerpremise-based communicationsplatform. Digital Local IntegratedAccess also supports Direct InwardDial (DID) numbering so thatindividuals or devices can beassigned their own specific DirectInward Dial number that routesdirectly to the destination of choice.

Local Services –Dynamic Local AccessMitel NetSolutions Dynamic LocalAccess provides enterprisecustomers with affordableconverged connectivity deliveringlocal voice, long distance anddynamically allocated internetaccess services over a single T-1facility. Dynamic Local Access usesreal-time dynamic bandwidthallocation to efficiently control theavailable network resources andincrease the productive use of theservices delivered. MitelNetSolutions Dynamic Local Accessproduct features T-1 or greater levelInternet Access, a bundledIntegrated Access Device thatprovides routing and customerpremise equipment integration anda robust list of standard features.

6 MITEL PRODUCT BROCHURE

High Customer Satisfaction and Retention

Local Services –Primary Rate Interface (PRI) ISDNMitel NetSolutions Local PRI Service is a comprehensivedigital network architecture allowing users around theworld to transmit voice, data or video – separately orsimultaneously– over standard telephone lines or fiberoptic circuits via standard interface. PRI with the directinward dial feature provides a direct connection to yourlocal serving office and the ability for outside callers todirect dial internal employees while bypassing thereceptionist or central call handling function improvingyour operating efficiency. Local PRI also provides theability to handle data streams like inbound Caller ID andintegrates with advanced call handling applications.

Local Services – Primary Rate Interface (PRI)ISDN with Bundled Long Distance (PRI+)Mitel NetSolutions Local PRI Service is a comprehensivedigital network architecture allowing users around theworld to transmit voice, data or video over standardtelephone lines or fiber optic circuits via standardinterface. PRI+ bundles 2000 or 5000 minutes per monthof intrastate and interstate long distance included withthe unlimited local calling at an attractive, fixed, monthlycost. These minutes are applied to the first minutes of 1+or toll free intrastate and interstate long distance usedeach month. PRI+ minutes can be bundled over one ormore Mitel NetSolutions PRI facilities included in thesame trunk group at the same physical location using thesame BTN. In addition, PRI+ provides added businessproductivity features and user-defined upgrades ataffordable, fixed monthly pricing.

Local Services – SIP Business Lines withInternet AccessSpecifically designed for the Mitel 3000 CommunicationsPlatform outfitted with the optional advanced broadbandmodule, SIP Business Lines with Internet Access use DSLaccess to deliver four to six lines of connectivity to asingle location along with broadband Internet access. SIPBusiness Lines with Internet Access are the affordablesmall business network services solution featuringunlimited local minutes, unlimited outbound longdistance minutes to the US and affordable toll free andinternational calling plans. SIP Business Lines withInternet Access also offer advanced optional featuressuch as Webfax, conferencing on demand, remote localpresence numbers and follow me numbers withintegrated voice mail.

Local Services – SIP Productivity Suite withInternet AccessMitel NetSolutions SIP Productivity Suite with InternetAccess is specifically designed for single-locationbusinesses wanting to take advantage of the power andflexibility of SIP trunking combined with Dynamic,flexible, Broadband Internet Access. Mitel NetSolutionsSIP Productivity Suite with Internet Access extendsbusiness continuity capabilities with the planned abilityto route calls from one number to another in the case ofa network outage or service interruption. It featuresunlimited local minutes, bundled Domestic US LongDistance minutes per trunk, bundled OnDemand AudioConferencing andWebDemoWeb Conferencingapplication enabling basic hosted collaboration tools,and Broadband Internet Access with Dynamic Allocationfor efficient use of network resources.

MITEL NETSOLUTIONS PRODUCT PORTFOLIO 7

Local Services – VirtualUSA SIP Productivity Suite with Internet AccessMitel NetSolutions VirtualUSA SIP Productivity Suite with Internet Access is a hosted solution specifically designed forbusinesses with multiple locations to centralize business communications and applications. It combines Mitel unifiedcommunications solutions with a hosted SIP Trunking service to provide centralized hosted communications supportand management for geographically distributed offices while maintaining each locations' local presence. MitelNetSolutions VirtualUSA SIP Productivity Suite with Internet Access extends business continuity capabilities with theplanned ability to route calls from one number to another in the case of a network outage or service interruption. Itfeatures bundled AnyDistance minutes providing free calling to any U.S. phone number, bundled OnDemand AudioConferencing andWebDemoWeb Conferencing application enabling basic hosted collaboration tools, and BroadbandInternet Access with Dynamic Allocation for efficient use of network resources.

Local Services – SIP Essentials with Internet AccessBased on unique business needs for network connectivity and intelligence for the advanced applications residing onthe Mitel family of customer premise communications platforms, Mitel NetSolutions SIP Essentials with InternetAccess provides several attractive options, an approach unique among SIP offerings: choose from multiple type ofaccess; choose one of two SIP trunk types – VirtualUSA or SIP Business Trunks; choose an access device or devicesbased on your site-specific requirements. Mitel NetSolutions SIP Essentials with Internet Access provides enhancedflexibility and scalability to enable the process improvements businesses have been seeking.

Long Distance – DedicatedFor corporate headquarters, contact centers and other enterprises with large volumes of long distance calls, MitelNetSolutions offers dedicated long distance service. By utilizing dedicated T-1 level and above access facilitiesconnecting directly to the long distance network, your company is able to bypass the Local Exchange Carrier (LEC),thus achieving significantly lower costs per call while expanding your communications ability.

Long Distance – Primary Rate Interface (PRI) ISDNPrimary Rate service is a digital network connection that allows you to transmit voice, data, video and images –separately or simultaneously – over standard T-1s or fiber optic circuits via a standard interface. Mitel NetSolutionslong distance PRI solutions allow you significant cost benefits by bypassing the LEC and directly connecting with thelong distance backbone.

8 MITEL PRODUCT BROCHURE

Bundled Voice and Data Solutions

Long Distance – SwitchedFor small offices, stores, branch offices and otherlocations with low to moderate long distance volume,Mitel NetSolutions offers switched long distance service.No special equipment is needed—just regular telephonelines and telephones, faxes or modems. You can use thesame lines you have in place from your local telephonecompany to make or receive long distance calls. Thissolution requires no additional network infrastructure,equipment or fixed costs associated with othercommunications solutions.

Managed ServicesThe requirements to proactively manage and maintaintoday’s complex data networks are significant. MitelNetSolutions provides a wide range of tools to assist inthe monitoring, maintenance and management of ourcustomer’s networks. From basic monitoring andnotification, to comprehensive network managementtools, Mitel NetSolutions provides hosted services scaledto meet the needs of small to large enterprise customers.The Mitel NetSolutions network management Web portalallows you to view real-time and historical networkstatistics. It also provides an easy-to-read graphical userinterface to show the state of a network from anylocation over the Internet. In addition, Mitel NetSolutionsoffers bundles that include routers and other customerpremise equipment through our DataNet division, to helpsimplify the operating environment. By combiningperformance-enhancing tools with customer premiseequipment and network services, Mitel NetSolutionsprovides a single point of accountability for managingthe complex needs of today’s enterprise customers.

Mitel Mobile Wireless Voice and Data ServicesMitel Mobile offers coverage and benefits associatedwith a dependable 3G wireless network, the latest deviceoptions, and enterprise-wide bundling with wireline SIPTrunk access and other unique Unified Communicationsfeatures that can include integration with employees’desktop phones or local voice services. In addition,employees across your organization can share wirelessminutes.With Mitel Mobile you can integrate your MitelCommunications Director (MCD) and Mitel Multi-Instance Communications Director (MICD)communications platform with your Mitel Mobilewireless device to enable voice and UnifiedCommunications features to be merged and managedlike data applications on a corporate server. You can alsopair your Mitel NetSolutions SIP DID Number with yourMitel Mobile device in order to provide wireline-to-wireless business continuity, as an included benefit ofyour Mitel Mobile service plan. Talk, text or surf the webwith your Mitel Mobile Smartphone or wireless deviceand have complete peace of mind with our “One MinuteService Guarantee.” Mitel Mobile also offers the latest in3G data services for your laptop or for wireless backup ofyour wireline data network. Mitel Mobile is the built-for-business wireless service designed to meet your real-world business needs.

MPLS-VPN ServicesVirtual Private Networks provide a secure, scalable WANdesigned to increase network performance and flexibilitywhile controlling costs and network managementresources. MPLS VPN allows end users to prioritize VoIP,video and other mission-critical enterprise applicationsover their data network by designating different Classesof Service (CoS) for real-time and interactive datacommunications. At the same time, a lower priority maybe assigned to applications which do not have the sameperformance requirements, all over the same networkinfrastructure. MPLS Service Level Agreements (SLAs)provide the highest level of customer guarantees to meetthe performance requirements of today’s leadingWANapplications. Mitel NetSolutions MPLS VPN, combinedwith the INOC network monitoring and managementservice, gives customers the highest level of managednetwork services performance and convenience availablein today’s competitive marketplace.

MITEL NETSOLUTIONS PRODUCT PORTFOLIO 9

Network Designand BusinessContinuity PlanningMitel NetSolutions provides ateam of industry-leading DataNetwork Architects to assistcustomers with technology,resource and capacity planningand network design. Our DataNetwork Architects assist withnetwork survivability anddisaster recovery planning, andare tasked to help enterprisecustomers navigate the diversetechnologies and complexofferings available in today’smarketplace. Mitel NetSolutionsData Network Architects providea high level of expertise indeveloping custom designs thatcompliment a customer’sapplications and operatinginfrastructure. As a value-add tothe customer’s serviceexperience, Network Design andBusiness Continuity Planning provides peace of mindthat your operating environment is optimized for peakperformance while enabling centralization, visualizationand convergence efforts.

Network Management and MonitoringThe Mitel NetSolutions Intelligent Network OperationsCenter (INOC) is a powerful, flexible, scalable Web portaland network management tool that providescomprehensive network monitoring and managementfeatures tracking key WAN and LAN performance metricsacross a variety of transport options including DSL, IP,MPLS and other legacy network topologies. Available asa three-tiered or customizable offering, there is an INOCsolution to meet all customer needs and budgets. Inaddition, Mitel NetSolutions utilizes the INOC to providereal-time responses to any potential network trouble oroutages. Finally, the INOC offers real-time and historicalreports that provide key performance statistics over avariety of service periods.

Private Line ServicesMitel NetSolutions offers privateline services that protect yourcritical business traffic andprovide exceptional reliabilityand accessibility. Private LineService gives you the peace ofmind that your internal businesstraffic is transmitted quickly andsecurely via an end-to-endprivate connection. Thisdedicated point-to-pointconnection ensures that yourcommunications network isclosed to any outside traffic orsecurity risks, and that themaximum bandwidth isavailable between theconnected endpoints.

Remote Support SolutionsManaging the IT and supportservices for employees atremote locations can be achallenge for many companies.

A limited IT staff is often tasked with supportingemployees who are located hundreds, if not thousands,of miles away. In order to assist with these needs, MitelNetSolutions offers hosted Remote Support Solutionsthat enable your IT and customer support teams todiagnose and correct remote PC issues, provideassistance and remote hands to remote users andprovide necessary support services across geographiesand time zones. Mitel NetSolutions Remote SupportSolutions help maximize the technical and manpowereffectiveness of centralized IT teams and customersupport personnel.Whether the applications supportinternal users or external customers, Mitel NetSolutionsRemote Support Solutions provide easy-to-use, flexibletools to provide remote support efficiently andeffectively.

10 MITEL PRODUCT BROCHURE

Enhanced Services for MeasurableLong Term Value

Toll Free Services – Switch & DedicatedToll free service offers a powerful set of enhancedfeatures, including time of day routing, day of weekrouting, area code routing, percent allocation routingover alternate carrier backbones and other callorigination, termination and routing features. Plus, MitelNetSolutions offers international toll free services thatallow toll free calls to originate from a multitude ofglobal locations utilizing a unique international toll freenumber for each area, and offering switched anddedicated termination to any location in the continentalUnited States.

Travel CardsProvide Mitel NetSolutions travel cards for employeeswho need full-featured and economical “out-of-office”calling power. Travel cards offer world-class productivityfeatures for travelers, mobile employees or staff workingfrom home or remote offices. You’ll enjoy attractive ratesfor calls within the U.S., as well as calls from the U.S. toother countries or international calls. Mitel NetSolutionstravel cards are a great mobile connectivity option andpowerful tools for managing time and money whentraveling for work or pleasure.

Virtual Private Line ServicesAs an end-to-end, Layer 2-switched Ethernet servicedelivered via Mitel NetSolutions MPLS backbone, VirtualPrivate Line Service is designed to help provide acongestion-free, secure and reliable solution, similar tothat of a SONET/SDH private line, but without thehardware and dedicated bandwidth costs. Virtual PrivateLine Service enables the convergence of video, voice anddata onto one network and offers cost effective, flexible,operational tools to service providers.Whether you wantto implement new applications or simply combineexisting services to run more cost-effectively, VirtualPrivate Line Service provides the scalable and securenetwork solution you need.

Virtual Private NetworksVPN service is a suite of cost-effective,WAN and securitysolutions for businesses of all sizes offered by MitelNetSolutions. It lets you configure high-performance,site-to-site, remote access and intranet/extranet solutionsin a secure, standards-based environment, whilecombining the cost efficiencies of broadband Internet,the security of private line networks and the multipointcapabilities of frame relay networks. Security optionsinclude both premise-based and network-based firewallsto help protect mission critical corporate resources.Combining VPN with the INOC gives you the mostmanageable, comprehensive and user-friendly WANsolution available for today’s multi-location enterprises.

Web Conferencing & CollaborationWeb conferencing lets you broadcast your conferencelive to an unlimited number of geographically-dispersedparticipants using the Internet, while delivering a richvisual presentation. You can maximize the flow ofinformation via the Internet in conjunction withtraditional audio conferencing services or with VoIPaudio included over the same connection with certainservices. Mitel NetSolutions offers three differentoptions along with customized solutions for maximumfeature flexibility.

Web ServicesThrough theWeb portal www.mitel.com/webhostMitel NetSolutions provides a powerful tool to registerand track domain names, host Web sites, set upe-commerce, establish e-mail accounts and provideother Web-based services.

MITEL NETSOLUTIONS PRODUCT PORTFOLIO 11

Call today for a FREE voice and data network analysis.800-894-7026 • www.mitel.com/netsolutions

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