Miratech Infrastructure Support Services

IT infrastructure support services

IT infrastructure support

IT services set for:

operational support

maintenance

technical support

of infrastructure’s core equipment and software

Service catalog

Availability managementPerformance managementData backup managementLogs controlInstallation of updatesSetup and optimization

Network

infrastructure

support

Server

infrastructure

support

Application

support

Database

support

Server operationsLoad managementAvailability managementThroughput

managementIP addresses

management (DHCP, DNS)Technical supportServer failure tracking

Telecommunication equipment support

Load and throughput management

Remote access management

Documentation of changes

Installation and deploymentConfigurationUser managementAvailability managementPerformance managementUpdatesData backup

Server infrastructure

Infrastructure support in all regions of Ukraine

SLA-regulated IT services’ supply

Setup, customization and support of hardware

Retention of the Client’s key IT specialists through outstaffing

Benefits:

Business support discontinuity

Reduction in IT personnel related expenses

Server infrastructure

Corporate networks administration

IP telephony support

Contact-center (Avaya, Alcatel, Cisco) support

Structured cabling systems support (SCS)

Network security maintenance

Benefits:

Reduction in IT infrastructure related expenses

Only services that are available are billed

Databases support

Remote or onsite service delivery

Any model that the Client is comfortable with can apply

Benefits:

Development of service-on-demand approach

Less problems related to hiring and retention of highly-professional IT specialists are faced

Stability in quality of support

Lower cost of service in comparison with an in-house specialist

Application support

System and application software support

Incidents’ consultation and resolution

Benefits:

Broader service line (technologies) and higher quality of service in comparison with using an in-house IT department

Lower volume of risks associated with IT threats

Service is delivered regardless of the Client’s IT specialists physical availability

Technologies

Operating systems:

Windows,

AIX,

Solaris

HP- UX

Linux

Databases

Oracle

MsSQL

Informix

Interbase

MySql

Postgresql

Sybase

Pervasive

Specialized servers:

Microsoft CRM

BizTalk

SharePoint

Microsoft Exchange

Lotus Domino

OEBS

SAP

JBoss

IBM WebShere

Seibel

VMware

Network equipment:

Сisco

Avaya

Alcatel

Benefits of Miratech services

Regional IT cost-saving effect achieved through:

Economy of scale

Fixed costs distribution between clients

Infrastructure standardization

Exploitation process standardization

Direct and indirect cost control

Remote resolution of incidents and inquiries from users

End-users’ support quality is improved due to

Reduced reaction time for requests’ processing

Employment of mechanism controlling user generated requests

fulfillment

Cost-saving function for IT personnel hiring and retention

Miratech service delivery approach

Client’s benefits justification in terms of a project

Existing IT infrastructure and services modernization and improvement (if

necessary)

Dedicated IT specialists’ team allocation

Availability of Miratech highly-professional specialists on the Client’s request

( in case Client’s regional team qualification is insufficient)

Transparency in reporting format for IT services delivered and costs incurred

About Miratech

Miratech today

IT outsourcing market leader in Ukraine

Listed among Eastern European Top 10 IT outsourcing services providers

Delivered over 600 projects to its clients in Europe, US and in Fortune 500 list

CMU/SEI, ITIL, Cisco, IBM, Microsoft, Oracle, VMware, Rational, Sun, IT certified

Clients of Miratech in Ukraine

Telecom

13%

Retail and

Industry

27%

Bank &

Finance

44%

Public

sector

16%

Partnership with EDB

In 2007 Miratech was acquired by

EDB Business Partner (“Other

Business” Unit of )

EDB is one of the largest IT

Operations and Service-on-Demand

companies in Northern Europe

Miratech is EDB’s supplier and

partner in application support and

services in Ukraine

EDB

# 1 in the Scandinavian market

Belongs to TOP 5 IT Operations suppliers in Europe

Listed in the TOP 10 of the world’s largest IT Services providers

Employs over 6000 people

Delivers its services to clients in 24 countries of the world

Контакты

Elena Yablonovska

Miratech Corporation LLC

41 Nauki Ave., Kiev, 03 028, Ukraine

Phone +380 44 206 40 90

Fax +380 44 206 40 91

mailto: [email protected]