MIMECAST CUSTOMERS IN THEIR OWN WORDS

MIMECAST CUSTOMERS IN THEIR OWN WORDS

Foreword

2 THE TRUE FACE OF MIMECAST: LEGENDARY CUSTOMER SUCCESS

Why MimecastMarkerstudy has been using Mimecast extensively for the past eight years. During this period we’ve come to view Mimecast, not only as a strategic vendor but a true partner who shares our philosophy on delivering an exceptional customer experience. We have leveraged the Mimecast platform to reduce help desk calls by implementing some of our authentication policies and end user digests via the Mimecast for Outlook plugin. In addition, we reduced our storage on MS Exchange via the Mimecast Synchronisation Engine mailbox management utility as well as significantly improving our business continuity planning by leveraging the Mimecast continuity capabilities. The greatest benefit for me is partnering with an organization that is so focused on delivering on its promises not only through their technology and services but additionally in the way they approach customer engagement, helping us achieve our goals.

This eBookThere is a significant amount of work, executive buy-in, and resource required to deliver the level of innovation and customer satisfaction you experience at Mimecast. The customer stories in this eBook not only highlight the product innovation and strong email security, archiving and continuity posture but go into very human stories about the great people, support, community, and enablement. (continued)

“It is a testament to Mimecast’s

pioneering spirit that they give

their customers a voice in this

organic e-book which I am

sure will grow substantially

over time.”

As Jeff Bezos said, “If there’s one reason we have done better than of our peers in the internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business.”

Shared Philosophy Recently Gartner crowned Markerstudy the winner of the most “innovative digital customer services for product” category at the prestigious Gartner financial services “Eye on innovation” awards. In the same way that Mimecast is leading the way in email and cyber resilience, Markerstudy is transforming the insurance industry and stamping out fraud. The result of this laser focused innovation is that all stakeholder groups benefit equally.

I am delighted to voice my endorsement for this collection of real stories from the mouths of customers from the Mimecast community. It is a testament to Mimecast’s pioneering spirit that they give their customers a voice in this organic e-book which I am sure will grow substantially over time. It is a clear illustration of their relentless pursuit of delivering legendary customer success.

We mutually recognize customer success innovation as a major differentiator in an ever connected world and are proud to be a long-standing customer and partner of Mimecast.

Sincerely, Dan Fiehn


With over 20 year’s experience in insurance and IT, Dan Fiehn has full responsibility for all IT at the

Markerstudy Group. Since joining Markerstudy in 2010, Dan has revolutionised the daily operations

of the IT department, enabling the rapid growth of the business, increasing from 500 in 2011 to over

4000 staff in 2015, based all over the UK.

His role at Markerstudy Group, as a leader and strategist, puts him at the cutting edge of driving

transformational change in order to make a positive lasting difference, underpinning the growth

of the Group. His team have achieved recognition and numerous industry awards as a result of

successfully implementing big data and insurer-hosted rating hub initiatives, establishing a new

capability for the business to transform its operational efficiency.

Dan FiehnGroup IT DirectorMarkerstudy Group Limited

My job is to keep our attorneys connected and productive, a challenge that has gotten a lot bigger as our clients have come to expect more and more face time from them. Mimecast’s mobile app gives our attorneys the freedom they need to stay productive even when they’re out on the road. Using the app they can search for old emails and attachments no matter where they are without having to contact IT.

Even though the mobile app provides access to email all the time we have many employees that don’t access their email after hours. We still had a problem, how do we communicate time sensitive updates to our entire firm after hours? Problem Solved, Thinking Outside the Box While I was attending Mimecast’s free Administrative Training, I was introduced to a novel concept by a Mimecast

4

CUSTOMIZED EMERGENCY MESSAGING SERVICE

Company: Harris, Finley & Bogle, P.C. www.hfblaw.com Industry: Legal Services Email platform: Exchange 2010 Number of Email Users: 65 Mimecast customer since: 2013

Betsy HornIT DirectorHarris, Finley & Bogle, P.C.

THE TRUE FACE OF MIMECAST: LEGENDARY CUSTOMER SUCCESS

Engineer. The solution he devised uses Mimecast’s Group Carbon Copy functionality. Using his solution, I drafted a standard procedure for sending urgent messages over SMS to the entire firm. There was no additional cost for the service and the procedure was simple and straight forward. I had a creative, free solution that required little overhead, something other companies use a paid service for.

The Legendary DifferenceMimecast Engineers take the time to understand your problem and work with you to identify a solution even when the solution is not straight forward. This openness and creativity exemplify Legendary Customer Success. They spend more time listening to me than talking and always use clear English – not techno-babble – when they do talk. They take complete responsibility for resolving my issues to my complete satisfaction. These qualities transcend mere excellence, and are vital to the strategic partnership we enjoy with Mimecast.

My Company: Harris, Finley & BogleHarris, Finley & Bogle, P.C. specializes in general civil and business law, serving an expanding client base that includes banks, oil and gas companies, and other going concerns, in addition to private individuals. The firm enjoys a healthy clientele from the Dallas-Fort Worth area, but has also taken on a growing workload from clients with a national presence.

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“To me, the one quality that

transforms a customer success

organization from excellent to

legendary is the willingness and

ability to approach problem-

solving creatively.”


As an organization that survives on our relationships and communications with our clients, being without email for even a few minutes can be catastrophic. Our success depends on our ability to provide our users with 100 percent email uptime. To meet this requirement, we implemented Mimecast’s security, archiving and continuity solution and have even made Mimecast’s Mobile App part of our disaster recovery plan.

Since implementing Mimecast, we have experienced ZERO email downtime despite having experienced three major Microsoft Exchange® server outages. Each outage was caused by a different issue: a hardware failure, a power outage and an internal issue. Regardless of the cause, by leveraging Mimecast’s continuity solution our users remained productive with the ability to send email the entire time. The

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EMAIL IS CRITICAL TO OUR BUSINESS

Company: Design Bridge www.designbridge.com Industry: Creative Design & Branding Email platform: Exchange 2013 Number of Email Users: 403 Mimecast customer since: 2012

Joey PrestidgeIT Manager

Design Bridge


https://system.netsuite.com/app/common/entity/contact.nl?id=29689895

cost of having Mimecast is far less than the disruption, loss of face, frustration and anguish that would have been caused had we not been able to utilize Mimecast’s Continuity Service during these outages. Without Mimecast our users would not have been able to be remain productive.

Day-to-day, our staff use the Mimecast app for retrieval and search functionality. Outlook for Mac™ doesn’t spotlight index all emails in Microsoft Outlook™ terribly well. If you search for an email using Outlook’s functionality, the email doesn’t come up. But if you search in the Mimecast App you can search back as far as you want and the results come back quickly.

If you don’t have something like Mimecast in between you and your email environment, you are running a very real risk of having an email outage. The risk is very, very real.

My Company: Design BridgeDesign Bridge is an independent brand design agency. Established almost 30 years ago, the company has grown studios in London, Amsterdam, Singapore and New York. Working with high profile clients and brands, it has won numerous creative awards around the world.

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“The cost of having Mimecast is far

less than the disruption, loss of face,

frustration and anguish that would

have been caused had we not been

able to utilize Mimecast’s Continuity

during our outages.”


Implementing new solutions is always a challenge. How do you know you’ve configured everything correctly and that you’re getting the full benefits of what you’ve purchased? Realizing your problem isn’t unique and understanding how other organizations address the same issue is helpful, but working with a vendor that wants to make you successful is really the key to success.

Mimecast understands its services offer lots of different features and functionality and that it can be difficult for a customer to understand how everything fits into their environment. One of the great benefits of Mimecast is the free training they offer.

We recently attended a training session where we not only learned how Targeted Thread Protection and Attachment

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TRAINING THAT PROVIDESREAL VALUE Company: Eurolux www.eurolux.co.za Industry: Retail Email platform: Exchange 2010 Number of Email Users: 130 Mimecast customer since: 2009

Raynard SimsIT Administrator Eurolux


Protect worked but we had the opportunity to speak to other customers about our situation and what they had done to prevent similar situations. Shortly after the training we implemented both Targeted Threat Protection and Attachment Protect and we are now acutely aware that we can’t function without them. Not all users are educated and not all users will listen to the rules. Users are going to do stupid things and these steps ensure that even though they make mistakes, the company, the network and the enterprise are not at risk.

The training provided us with a more in-depth look at the built-in stationary component. Something as simple as adding a signature to an email, while it seems trivial, must be correct and accurate. As a business that deals with customers, it’s important from an advertising and brand point of view that we have the ability to apply signatures and can update them quickly and easily. Using Mimecast’s Stationary feature we have been able to empower our marketing team, giving them the ability to manage signatures for our users far more efficiently and effectively. Previously, we used Exclaimer™ but it’s far more expensive and much more complex to manage. With Mimecast, there’s no additional cost, it’s just included and it’s easier to manage. Working with our Account Manager and participating in various training sessions has helped us realize the full value of Mimecast and everything they offer.

My Company: EuroluxSince its inception in 1991, Eurolux has been a trendsetter within the lighting industry, with its finger on the pulse of international innovation and style. We are a locally grown company that always seeks to bring the latest quality designs to the South African consumer; a company that understands that the lighting you select makes a statement about you and your style.

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“When attending training, I noticed that even people who are technical and knowledgeable and have been using Mimecast for a long time, still learn new things. There’s always something more you can learn.”


Staking a Personal Reputation on Vendor QualityWhen I joined Anson three years ago, the company was just beginning to embrace the importance of reliable and efficient electronic communications. What I came to realize was that, while our employees and management might not consider themselves an enterprise environment, they demanded enterprise reliability and reach. My background in the financial industry was helpful in bringing about this change within Anson. In the financial industry, fast, efficient communications – exchanging information securely, building and improving processes, and just generally moving info from A to B – were critical to day-to-day operations.

Naturally, when I started here I applied the standards for vendor quality I had learned in the financial sector. In short,

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VENDOR QUALITY ISMISSION CRITICAL

Company: Anson Industries, Inc. www.ansonindustries.com Industry: Construction Email platform: Office 365/Exchange Hybrid 2016/2010 Number of Email Users: 650 Mimecast customer since: 2015

Trent RidgewayHead of Infrastructure & Security Anson Industries,Inc.


I think it’s mission-critical to check your vendors out. You want them to be there, essentially in the trenches with you, no matter what challenges come your way. I talked to 10 to 13 of Mimecast’s customers before signing up for their cloud services. Nobody had anything bad to say, no problems to report. For me, it’s really important to dig deep – who are your vendors, and who do they associate with? – because that’s who’s going to be with you for the next three years when something goes wrong.

The situation here at Anson is quite different from what you find at other companies, because everyone can be an employee-owner. We have a CEO and a CFO, but there’s a different power structure. Every employee who has invested in the company wants nothing more than to see success, and expects everyone around them do their best at their jobs. At the end of the day, if everyone is working together and helping the company be a success, we all get to retire on the contributions we’ve all been putting in for the last 25 years. This means I’m a conduit to my company, fellow co-owners, and management to deliver the best possible vendors with the best possible solutions for our company as a whole.

If you’re my vendor and you can’t resolve my problems or issues with your services, I have no choice but to find somebody who will. My name – my reputation within the company and industry – rests on all the vendors behind me.

If my vendors perform poorly, it is going to reflect poorly upon me and my decision-making.

My Company: Anson IndustriesFounded in 1940 as Anning-Johnson Company, Anson Industries is one of the largest specialty contractors in the United States. Our first project, in 1940, was a poured gypsum roof deck covering 2.5 million square feet for the Manhattan Project in Oak Ridge, TN. Today, our portfolio of specialties includes drywall, insulation, steel decking, fireproofing, asbestos abatement, custom ceilings and finish carpentry. At Anson, we believe a good relationship with a customer can have a great impact on the outcome of a project. We have an industry-wide reputation for meeting and exceeding demanding quality requirements as well as for beating the most rigorous schedules. We define each relationship with our service quality, and strengthen it each day as we strive to surpass our customers’ expectations at all levels of our organization.

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“My name – my reputation within the company and industry – rests on all the vendors behind me. ”


Do We Need Mimecast When I took over Omnia in 2015 as the Group Head of IT I was already familiar with Mimecast, as I have partnered with Mimecast in my previous company. One of my first orders of business was to review our email security to ensure we were fully protected. Running in a hybrid environment with both Office 365™ and Exchange™ on-premises, I was convinced I needed Mimecast.

Confidence To Say We Are Fully ProtectedThe Mimecast team worked with me to review our email strategy and identify areas of potential risk. They understood the urgency of securing our perimeter and

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WE ARE FULLYPROTECTED Company: Omnia Holdings Limited www.omnia.co.za Industry: agriculture/manufacturing Email platform: Office 365 and Exchange 2010 Number of Email Users: 2000 Mimecast customer since: 2012

Rajan PillayGeneral Manager IT Omnia Group


delivered quickly. The recommendations they provided highlighted the benefits of having a layered approach. With cybercrime progressively increasing, our organization was becoming more and more at risk. Mimecast was able to address these concerns with their Targeted Threat Protection and Attachment Protect. With Mimecast in place my team and I no longer have the added pressure of having to protect our intellectual property or have to worry about protecting our business from new threats – Mimecast does this automatically. I can now say I have full confidence that our organization’s emails are fully protected.

My Company: Omnia Holdings LimitedOmnia is committed to playing a role in the development and growth of the agricultural, mining and chemical sectors. We have years of experience and extensive knowledge, which we integrate into our services to facilitate the growth of the sectors that form our client base. We strive to help these sectors grow as we have grown and prospered through long term sustainable relationships with customers.

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“Being a large organization, we rely on tried-and-tested partners like Mimecast to help us deliver on our core strategy of delivering operational excellence, innovation and growth to our business.”


Going the Extra Mile Mimecast always goes the extra mile. We recently learned our Account Manager was going to be leaving Mimecast due to her family relocating. Not only did she phone me to let me know, but she setup a face-to-face meeting to personally introduce me to our new Account Manager. It was clear that a smooth transition was important. For me, as a customer, this demonstrated the fact that Mimecast is truly represented by people who care.

Peace of MindWith Mimecast in place, I no longer have sleepless nights worrying about an email outage. If our Exchange server goes down, I can rest assured that our continuity service will

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GOOD PEOPLEWHO CARE Company: Fasken Martineau & Bell Dewar www.fasken.com Industry: Law Email platform: Mail Server – 2010 Number of Email Users: 210 Mimecast customer since: 2008

Elliot MeyerInformation Technology Consultant, Fasken Martineau (Bell Dewar)


enable business to carry on normally for employees and clients.

The Mimecast Archive means I never have to worry about finding an email. Our managing partner recently asked me how far back our email archive on Mimecast went. When I told him five years he asked me to help him find specific emails for a case he was working on. I was able to quickly and easily find the specific emails he needed.

Help is Always AvailableWe have never had a time where we couldn’t get an answer to a question or the help we needed quickly. Sure, there are times when you might call and get somebody that is new to Mimecast but it is okay because you can always speak to a senior engineer.

My Company: Fasken MartineauFasken Martineau, a leading international business law and litigation firm, has completed its merger with Johannesburg-based law firm Bell Dewar.

The merger, announced in late October of 2012 was completed on schedule and has created one of the largest law firms operating in Africa, giving Fasken Martineau the largest

international footprint of any Canadian-based law firm.

With the completion of the merger Fasken Martineau now has more than 80 lawyers based in South Africa. The Johannesburg team will add to the firm’s existing capabilities, especially in the areas of mining, infrastructure, energy, project finance, capital markets and M&A throughout Africa. The merged firm will provide a full offering of legal services to clients worldwide.

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“Mimecast is represented by good people who care.”


A Proactive ApproachMimecast is proactive. They understand what we do as a company, what’s risky for us, and our constraints. They don’t just assume what our issues are when it comes to email security.

Our Account Manager meets with us regularly to perform service reviews. They have everything prepared, identify potential gaps and work with us to address any potential risks. This is a difficult process for some companies to go through, but Mimecast makes it painless by preparing an easy-to-read report that we can present to upper management.

Based on a recent service review, we implemented anti-spoofing policies which have been very effective. We no

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A PROACTIVEAPPROACH Company: Blue Label Telecoms www.bluelabeltelecoms.co.za Industry: Retail and Distribution Email platform: O365 Number of Email Users: 600 Mimecast customer since: 2008

Thomas GloverInformation Security Officer Blue Label Telecoms


https://www.bluelabeltelecoms.co.za/index.php

longer have users calling about emails they’ve received from themselves. It’s interesting to see how many emails Mimecast rejects each day and the reasons messages are blocked.

Helping Drive User AwarenessWe had recently seen an increase in whaling attacks so we implemented Mimecast’s Targeted Threat Protection and Impersonation Protect. It’s easy for a user to receive an email from what looks like the CEO and comply with what’s being requested in order to impress. There’s only so much you can do with education and technology, but Mimecast’s Impersonation Protect helps by driving human awareness at the specific point a user is faced with a threat.

Not only has Mimecast been effective in preventing attacks, they’ve helped drive our incident response process, and increased user awareness. It’s all about how we need to get more proactive about phishing and malware. It’s nice to be able to look at various assessments of user behavior, improve our technical ability to block threats, and directly manage user behavior. With Mimecast, we can easily target specific users that need more training. We’re looking forward to

incorporating some of the Mimecast training videos into our own Learning Management System in the near future.

My Company: Blue Label TelecomsBlue Label sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. We are the largest distributor of prepaid airtime and electricity tokens and event ticketing.

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“Mimecast doesn’t wait for us to

tell them we have a problem.

They tell us what the industry is

saying and what’s happening,

then work with us to make sure

we’re fully equipped to handle

new threats.”


White Energy initially adopted Mimecast for our archiving needs and further developed our platform using the Secure Email Gateway. We recently added on the Targeted Threat Protection package, and it has provided great value. With the increased threat of whaling attacks, we were pleased to see that our current vendor could provide protection against that as well.

The IT team at White Energy is a team of two covering 200 employees, so it’s really important that support for our solutions be easily accessible and resolve any issues quickly and efficiently. Ease of UseMimecast just works. I don’t have to think about it every day, it just works. That’s important to me because of the

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ACCESSIBLE AND EFFICIENTSOLUTIONS

Company: White Energy www.white-energy.com Industry: Biofuels Email platform: Exchange 2010 Number of Email Users: 200 Mimecast customer since: 2012

Jared KahleIT Director, White Energy


http://www.white-energy.com

responsibility of keeping 200 end users up and running with just one other person on the IT team.

I would recommend to any new customer to purchase a support package at Mimecast. Don’t waste your time banging your head against the desk, Mimecast can help! I’ve never had a service interruption with Mimecast; the uptime is impeccable. It’s a very flexible product with a granular rule set. From the initial implementation to the ease of contacting support and their speed to resolution, it’s been a great experience working with Mimecast.

Partners in SupportI’ve experienced both good customer support and not so good customer support from vendors over the years. Legendary customer success means the product is fully supported. I can pick up the phone and speak to a human within a few rings, and talk to someone who truly cares about my situation and wants to resolve it as much as I do. That’s been my experience with Mimecast. It’s easy to see that the support team at Mimecast really cares about their customers and are true partners in creating a positive solution to any situation.

While I was attending a Mimecast event, there was an attempted spear-phishing attack at White Energy. At the time, we only had Targeted Threat Protection URL Protect enabled, even though we had the whole package. The attack was stopped by Mimecast and I was able to work with a support

person who was also at the event. He updated our settings right then and there to enable both Attachment Protect and Impersonation Protect. It was really great to be able to have the situation resolved immediately, especially since I was out of the office.

I recently had another situation where we had an email getting bounced back to us. I simply forwarded the email to Mimecast support and in short time they had the issue resolved and explained why it was happening. I’m fine asking for help, but what I really want to do is learn why the issue was happening in the first place. Mimecast always explains why.

That’s the type of service and support that can be expected from Mimecast and why we’ve been a happy customer for five years.

My Company: White EnergyEstablished in 2006, White Energy, Inc. was founded to build and acquire ethanol production projects. Today, White Energy is the dominant producer of ethanol in the State of Texas and is positioned among the top ethanol producers in the United States in terms of permitted capacity. White Energy is the largest ethanol producer that has optimized the three major economic factors: proximity to ethanol demand & markets, efficiency of grain origination points, and proximity to large cattle population.


Average is easy Relationships that form between vendors and their customers are all well and good, but it’s the ability to test those relationships in really difficult times that’s truly important. It’s not uncommon for us to get a call from our Mimecast Account Manager for no reason at all, other than to see how things are going. The other conversations along the way – the “How’s your business going?” and “What can we do to improve it?” conversations build the relationship during the good times. They instill trust and make difficult times easier to work through.

Most vendors forget about customers that pay every month and don’t have any issues. They assume that because there aren’t any problems, there’s no reason to call. We only hear from them once a year, at renewal time.

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INSTILLING TRUST Company: Growthpoint Properties www.growthpoint.co.za Industry: Real Estate Email platform: O365 Number of Email Users: 700 Mimecast customer since: 2008

Alec DavisChief Information Officer,

Growthpoint Properties


http://www.growthpoint.co.za

That doesn’t work for us. That’s just average. Any organization can be average.

To be excellent you have to be consistently responsive to the regular stuff. You have to show initiative, and to make sure things happen at the right time.

The Mimecast team works like a well-oiled machine

Everything in one placeMimecast is a massive cornerstone for our email solution that gives us improved agility. While it’s possible to get components of what Mimecast offers from other vendors, having Mimecast do it all gives us exceptional efficiency and economy.

The ability to use the archive to find important emails well after the time they were sent or received has led to success in litigation.

Whenever we’ve needed to physically switch off our mail servers to conduct disaster recovery drills or relocate our office, Mimecast Continuity allowed our email to stay functioning even though our mail servers were physically switched off.

The client applications for mobile devices and the Mimecast for Outlook plugin are essential tools for our staff whenever they need to search for old records. Searches are easy, intuitive and quick. Users find what they’re looking for without having to involve IT staff.

And that’s the secret: Mimecast is very focused. They don’t profess to be everything for everyone. They’re specifically focused on email and several aspects of email, and they bundle everything together in a great solution.

My Company: Growthpoint PropertiesGrowthpoint Properties is committed to being a leading international property company that provides space to thrive. It creates value for all its stakeholders through innovative and sustainable property solutions. Growthpoint is a FTSE/ JSE Socially Responsible Investment Index company and an index component of the Dow Jones Sustainability Indices (DJSI). It owns and manages a diversified portfolio of 526 properties in South Africa, 58 properties in Australia through its investment in GOZ and a 50% interest in the properties at V&A Waterfront, Cape Town. Growthpoint’s consolidated property assets are valued at over R112 billion.

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“The Mimecast solution just

seamlessly fits in with your daily

life. It’s like wearing your skin; you

don’t have to think to put it on, you

just know it’s there and it works. And

it doesn’t just work okay…it works

really, really well, all the time!”


A Trusted PartnerThe relationship we have with Mimecast is more of a trusted partner than just a vendor. There’s a strong level of trust and honesty that formed early on in our relationship. Our dedicated Account Manager checks in regularly to ensure the service is living up to our expectations. When we provide feedback, they listen to us and follow up, even on the simple things. They provide full disclosure so there are no surprises, which is very important to an international legal business such as ours. If an issue does arise that could potentially affect our business, our Account Manager lets us know at an early stage.

Proactive Approach Every quarter, our Account Manager does an account review that includes an assessment of our current configuration, information

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INSTILLING TRUST Company: DAC Beachcroft https://www.dacbeachcroft.com/ Industry: Legal Email platform: 2010 Number of Email Users: 2,450 Mimecast customer since: 2009

Kieran CroucherIT Infrastructure Manager

DAC Beachcroft


about issues that Mimecast is seeing in the wider email environment and makes recommendations on changes we can make to increase our security. Mimecast sees things that may not have hit our radar yet but could in the near future. We depend on them to provide this insight. My team has good technical skills but having another set of eyes - somebody that is technically proficient in the product - gives me real peace of mind.

Excellent Follow the Sun Support Lots of vendors provide Follow-the-Sun support but it’s not always successful. You don’t know if you’ll get the same level of technical expertise on weekends or after hours. Mimecast has been able to provide this level of support well. When we call support, we get a person that is knowledgeable and experienced. We don’t have to go through multiple layers to get an answer and we get a consistent level of support regardless of what time of day we call. Mimecast gives us peace of mind that no matter when we call we get what we need, the confidence that we’re supported when we need it. We don’t get that from all of our vendors.

My Company: DAC BeachcroftDAC Beachcroft LLP is a leading international legal business with offices across the UK, Europe, Asia Pacific and Latin America.

We partner with our clients to help them achieve sustainable growth and to defend their business and reputation. We do this by taking a tailored approach to providing commercial, transactional, claims, risk and advisory legal services.

We are recognised leaders in Insurance, Health and Real Estate and draw on the knowledge, industry experience and commercial expertise of our outstanding 2,300 lawyers and support colleagues in these sectors and beyond.

We are forward-thinking, flexible and easy to engage with and we’re proud that our clients tell us regularly that we’re great to work with.

We know that our clients value advice that is innovative, practical and personal to them, and we pride ourselves on getting to the heart of their businesses. We measure our performance against their expectations and embrace change as a necessary stage in evolving and strengthening our relationships.

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“Mimecast gives us peace of mind

that no matter when we call we get

what we need and the confidence

that we’re supported when we

need it. We don’t get that from all

of our vendors”


Non-Standard ConfigurationThe requirements for faculty and staff were different than for our students. Faculty and staff required email archiving and continuity but students did not. We spoke to multiple vendors but only Mimecast was able to offer a solution that would allow us to split users by type and account/service levels to meet our cost and security objectives. We chose to implement Mimecast’s Advanced Account Administration along with Email Security, Targeted Threat Protection and Attachment Protect for our entire user base and Email Archiving and Continuity for our faculty and staff.

We weren’t just sold a product, we were sold a solution. Mimecast worked with us through the entire implementation process. When there were policies we couldn’t do identically to the way we did them previously, the Mimecast

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SOLD A SOLUTION Company: Bucks New University https://bucks.ac.uk/home Industry: Education Email platform: O365 Number of Email Users: 8,250 Mimecast customer since: 2015

Oliver FaceyIT Systems ManagerBuckinghamshire New University


team worked with us create configurations that would provide similar functionality. Being able to work with experienced Mimecast Engineers gave us confidence that our configuration was correct and our environment was secure.

Delivery ConfirmationThe Mimecast archive is very good. Being able to search and confirm whether or not messages have been delivered is great. Our Human Resources team can put in a request to confirm if a user sent or received a message and our IT staff can quickly pull out the information they need. It’s really easy and not time consuming.

My Company: Bucks New UniversityBuckinghamshire New University is celebrating its 125th anniversary and has enjoyed a long and successful history since it was founded in 1891. Today, it offers industry-focused degree programmes and professional qualifications across the creative and cultural industries, management and information management sectors, and the public sector. It is also one of the leading providers of nursing students in north-west London and won the Education Provider of the Year (post-registration) award at the 2015 Student Nursing Times Awards and the Teaching Excellence award at the Guardian University Awards 2016.

The University has campuses in High Wycombe, Uxbridge, Great Missenden, and Aylesbury. It was officially awarded university status in 2007 and has a range of industry-focused facilities used by professionals, including a new Human Performance, Exercise & Wellbeing Centre, simulation suites for areas such as healthcare and aviation, and state-of-the-art film and television and audio and music production suites. It also owns the dedicated conference and events venue, Missenden Abbey.

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“Being able to work with experienced

Mimecast Engineers gave us

confidence that our configuration

was correct and our environment

was secure.”


Frustrations Before I became a Security Administrator I was an Application Systems Analyst, where I spent most of my time working with our ECM (documents) solution. This was prior to our adopting Mimecast. When I needed to talk to the vendor it was like pulling teeth. They used third-party providers to handle calls, making it almost impossible to speak to them. They didn’t offer any mechanism for forums or feedback. It’s frustrating when you want to help make a product better but the vendor just doesn’t care.

A World of DifferenceWe implemented Mimecast in 2016 and needless to say it has been a world of difference. Mimecast hosts an online community, Mimecaster Central, that encourages customer participation by holding various contests and offering ways to earn points which

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MIMECAST LISTENS Company: GreenStone Farm Credit Services http://www.greenstonefcs.com/ Industry: Finance Email platform: Exchange 2016 Number of Email Users: 600 Mimecast customer since: 2016

David IgnashSecurity Administrator

GreenStone Farm Credit Services


can be cashed in for free stuff. Not only do I feel like I have a voice but Mimecast listens.

Mimecaster CentralThe Community offers forums where customers can post questions and have a Mimecast person respond. There are various user groups encouraging collaboration between customers that share similar interests. The collaboration I’ve had with other customers has given me insight into how other companies deal with different security risks and the sorts of policies they’ve implemented. The User Research Panel is a space where customers can be involved in product design and enhancements. The “share ideas” space allows you to post ideas for new or improved features that other customers can comment and vote on. Mimecast will follow-up on popular ideas based on feedback and the number of votes received.

I’m looking forward to seeing some of the ideas posted come to life and working with Mimecast to continue to improve an already great product!

My Company: Greenstone Farm Credit ServicesGreenStone Farm Credit Services is one of America’s largest rural lenders. Headquartered in East Lansing, Michigan, GreenStone is the country’s seventh largest association in the Farm Credit System. GreenStone owns and manages approximately $8 billion in assets and serves 24,000 members

with 36 branches throughout Michigan and northeast Wisconsin.

GreenStone provides financial services to the agricultural industry - including short, intermediate and long-term loans, equipment and building leases, life insurance, crop insurance, accounting and tax services. GreenStone also specializes in residential and country home loans, and provides lending products for the purchase, improvement, construction or refinance of residences along with financing future home sites and recreational land.

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“I appreciate how much effort Mimecast puts into listening to its customers.”


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AfterwordI am overwhelmed by the generosity of spirit and insight offered by all the participants in this collection of customer stories.

True customer advocacy relies on people who believe what you believe to step forward and champion ideas and solutions on behalf of a larger constituency and universe – and to do it in their own words.

Whether you are a prospect thinking about adopting Mimecast technology, an existing customer, a valued partner or shareholder you should read this E-book with the same delight I did.

Our customers are the only people who can offer insight into “The True Face of Mimecast.”

Our commitment to delighting customers along their entire journey is codified in our Legendary Customer Success® program – it is our pledge to all our stakeholders that we will never stop innovating so that more customers can tell more stories like these.

Thank you.

Peter BauerCo-founder and CEO

Mimecast


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THE TRUE FACE OF MIMECAST: LEGENDARY CUSTOMER SUCCESS29

Mimecast (NASDAQ:MIME) makes business email and data safer for thousands of cu stomers and millions of employees worldwide. Founded in 2003, the Company’snext-generation cloud-based security, archiving and continuity services protect email and deliver comprehensive email risk management.

www.mimecast.com | © 2017 Mimecast | 4.17.v1

MIMECAST CUSTOMERS IN THEIR OWN WORDS

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