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Microsoft Lync: Communication Innovation

Nov 11, 2014

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Page 1: Microsoft Lync: Communication Innovation
Page 2: Microsoft Lync: Communication Innovation

Partner of the Year

Microsoft 2010/2011 Northeast

Partner of the Year

Microsoft 2011 Northeast VOICE

Israel - Development &

Engineering

Business since 1999

About Sentri

Page 3: Microsoft Lync: Communication Innovation

Copyright 2012 © Sentri, Inc. All rights reserved.

Office 365

Dynamics CRM Online

Intune

Azure

SharePoint

Dynamics CRM

Custom Development

Strategic Service Professional Service Managed Services Cloud Services

Infrastructure

Platform

Security & Identity

ContactCenter-I3

System Center

UC– Lync, Video, Exchange

Support Center

Systems Management

Client Services

Depth & Breadth of Solutions & Expertise

Page 4: Microsoft Lync: Communication Innovation

Overall Microsoft Strategy

Platform

Cloud

Unified Communication and

Collaboration

CRM

Unified Communications

Exchange

Unified Messaging

Enterprise Voice

Dynamics CRM

Sales

Marketing

Customer Service

Managed Services

Help Desk

Tier II

Tier III

On-Premises In the Cloud

Desktop

Windows 7

App-V

SCCM

Server Platform System

Management

Active Directory

Cloud Strategy

Data Center

Portals and Collaboration

Portals

Workflow

Search

Virtualization

Server

SCVMM

High Availability

Page 5: Microsoft Lync: Communication Innovation

Copyright 2012 © Sentri, Inc. All rights reserved.

SharePoint Server

Extranets Intranets Dashboards Analytic Views Scorecards Workflow

Presentation

Remote

Access Virtualization Integratio

n Services SQL Server Monitoring Security

Structured Process Management

CRM ERP

CIM/Contact Center

Communications Platform

Exchange 2010

Platform

Lync

Integrated Microsoft Solutions

Page 6: Microsoft Lync: Communication Innovation

Copyright 2012 © Sentri, Inc. All rights reserved.

SharePoint Exchange

Lync

Intranet/Extranet

Workflow/Forms

Document Management

Content Management

Search

Business Intelligence

Collaboration

Protection

E-Mail

Collaboration

Unified Messaging

Shared Calendars

Managed Folders

Mobile

Protection

Collaboration

Presence

Protection

VoIP

Chat

Video

Conferencing

Core Interactive Components

Page 7: Microsoft Lync: Communication Innovation

Market Momentum - 2007

2007

The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused

with permission. The Magic Quadrant is a graphical representation of a

marketplace at and for a specific time period. It depicts Gartner's analysis of

how certain vendors measure against criteria for that marketplace, as defined

by Gartner. Gartner does not endorse any vendor, product or service depicted

in the Magic Quadrant, and does not advise technology users to select only

those vendors placed in the "Leaders" quadrant. The Magic Quadrant is

intended solely as a research tool, and is not meant to be a specific guide to

action. Gartner disclaims all warranties, express or implied, with respect to this

research, including any warranties of merchantability or fitness for a particular

purpose.

SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications, 2007” by Bern Elliot,

August 20,2007

The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note

and should be evaluated in the context of the entire report. View the full Gartner report,

compliments of Microsoft, at

http://mediaproducts.gartner.com/reprints/microsoft/article3/article3.html.

Page 8: Microsoft Lync: Communication Innovation

8

2008

The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with

permission. The Magic Quadrant is a graphical representation of a marketplace at

and for a specific time period. It depicts Gartner's analysis of how certain vendors

measure against criteria for that marketplace, as defined by Gartner. Gartner does

not endorse any vendor, product or service depicted in the Magic Quadrant, and

does not advise technology users to select only those vendors placed in the

"Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and

is not meant to be a specific guide to action. Gartner disclaims all warranties,

express or implied, with respect to this research, including any warranties of

merchantability or fitness for a particular purpose.

SOURCE: Gartner, Magic Quadrant for Unified Communications, 2007”

Microsoft Confidential - NDA Only

Market Momentum - 2008

Page 9: Microsoft Lync: Communication Innovation

The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused

with permission. The Magic Quadrant is a graphical representation of a marketplace

at and for a specific time period. It depicts Gartner's analysis of how certain vendors

measure against criteria for that marketplace, as defined by Gartner. Gartner does

not endorse any vendor, product or service depicted in the Magic Quadrant, and

does not advise technology users to select only those vendors placed in the

"Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is

not meant to be a specific guide to action. Gartner disclaims all warranties, express or

implied, with respect to this research, including any warranties of merchantability or

fitness for a particular purpose. This Magic Quadrant graphic was published by

Gartner, Inc. as part of a larger research note and should be evaluated in the context

of the entire report. The Gartner report is available upon request from Microsoft.

SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

2009

Market Momentum - 2009

Page 10: Microsoft Lync: Communication Innovation

Gartner UC Magic Quadrant 2010

Exchange UM Strengths in Exchange UM include calendaring integration through Exchange 2010, as well as UM and text-to-speech rendering.

Lync Server 2010 Called out as a potential “stand-alone telephony service” with the ability to integrate with existing PBX’s.

UC Leading Vendors Reduction in number of UC leading vendors - there are only three compared to last year’s report that named six!

UC Magic Quadrant 2010

Source: Gartner July 2010

Page 11: Microsoft Lync: Communication Innovation

Gartner UC Magic Quadrant 2011

UC Magic Quadrant 2011 Exchange UM Strengths in Exchange UM include calendaring integration through Exchange 2010, as well as UM and text-to-speech rendering.

Lync Server 2010 Called out as a potential “stand-alone telephony service” with the ability to integrate with existing PBX’s.

UC Leading Vendors Reduction in number of UC leading vendors - there are only three compared to last year’s report that named six!

Source: Gartner August 2011

Page 12: Microsoft Lync: Communication Innovation

Microsoft Business Productivity Components

The Cloud On Your Terms Best Productivity Experience

Across PC, Phone, and Browser

On-premises

Online

Unified Communications

Business Intelligence

Enterprise Content Management

Collaboration Enterprise Search

Unified Business Platform

Page 13: Microsoft Lync: Communication Innovation

Barriers to a More Connected Experience

Distributed teams,

partners, and customers

High cost of

communications Lack of integration

Page 14: Microsoft Lync: Communication Innovation

Voice Mail

Enterprise Telephony

Audio Conference

Web Conference

Video Conference

E-mail & Instant Messaging

E-m

ail &

U

nif

ied

Mess

ag

ing

Inst

an

t M

ess

ag

ing

En

terp

rise

Te

lep

ho

ny

Co

nfe

ren

cin

g

Platform

Unified Experience

Co

mm

on

Man

ag

em

en

t

• Non-integrated communication silos • Inefficient communications • Communications overload • Parallel infrastructures with separate

management tools

• Horizontally integrated common platform for UC • Standards-based distributed architecture • Accessibility in the entire network • One common database and management tools

Communications Shift

Bringing people & information together with software

Sep

ara

te M

an

ag

em

en

t

Overall Costs Down

Page 15: Microsoft Lync: Communication Innovation

What is driving Employees to be Overwhelmed?

▪ Shifting workforce: About 1/3 of US workers are currently freelance staff

▪ Work from home: 63 million will telecommute in the US by 2016

▪ Overwhelmed: Businesses average more than six communications devices and almost five

communications applications per employee

▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time

▪ Home: Employees have more access to advanced technology at home than at work.

▪ Mobile phone: New PC: 600 million smart-phones will be used for business in 2011

▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW

Growth in Workforce Distribution

Lack of Technology Integration

Demand for New Modalities

Page 16: Microsoft Lync: Communication Innovation

Transformation of Communications

2007 1977

1987 1997

Page 17: Microsoft Lync: Communication Innovation

Authentication

Administration

Storage

Compliance

Unified Experience

Audio Conferencing

E-mail and Calendaring

Web Conferencing Telephony

Video Conferencing Voice Mail

Instant Messaging (IM)

Common Communication Silos

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

User Experience

Telephony and

Voice Mail

Instant Messaging

E-mail and Calendaring

Unified Conferencing: Audio, Video,

Web

Microsoft Communications Offering

On-Premises In the Cloud

Page 18: Microsoft Lync: Communication Innovation

Lync(2010)

Integrated conferencing experience

Enhanced 9-1-1 for NA

Survivable branch appliances

Call admission control

More options for devices (including

lower cost)

Call park and malicious call trace

Additional data center survivability

options

Converged Voice Functionality Lync delivers on critical voice features

Telephony and

Voice Mail

Instant Messaging

Microsoft Office Communications

Server 2007

“Anywhere access”

IM and rich presence

Desktop integration

Voice features for mobile workers

Unified messaging with Microsoft

Exchange 2007

Audio and video conferencing

Web conferencing (Microsoft Office Live

Meeting client)

Microsoft Office Communications

Server 2007 R2

Desktop sharing

Dial-in audio conferencing

Higher resolution video

Single number reach

Attendant console

Response groups

SIP trunking

Unified Conferencing: Audio, Video, Web

Page 19: Microsoft Lync: Communication Innovation

Key Features

• Contact Cards

• Unified Contact Store

• Activity Feeds

• Fast Search

• Skill Search

• Frequent Contacts

• Conversation View

• Social Connector

Redesigned Client – Lync 2010 Provide best-in-class end user experience and drive adoption

Page 20: Microsoft Lync: Communication Innovation

New Connected Experience

Find and connect with the

right people

People Search Skill Search Activity Feed

Stay connected with your network

Unified Contact Store

Page 21: Microsoft Lync: Communication Innovation

Whatever You Choose

Microsoft Lync™ 2010 and

webcam

Existing conferencing room with

audio/video (A/V) capability

Telepresence and room systems

Bring Conferencing to Everyone

Inside your organization

Outside the firewall

Customers/partners

Mobile

workforce

Remote workers

Wherever You Are

Web Conferencing

Audio Conferencing

Video Conferencing

Telepresence systems

Extending A/V-enabled rooms

Desktop with webcam

As Much As You Like

Page 22: Microsoft Lync: Communication Innovation

Click to Communicate from Office View presence within Microsoft Outlook Escalate to voice and video chat Reply to e-mail with IM Share your desktop with a single click

Page 23: Microsoft Lync: Communication Innovation

Enterprise Voice – Client Improvements The power of digital communication at your workplace

Key Features

• Separate phone

environment

• Voicemail access

• Private line

• Call delegation

• Call routing

• Call quality notification

• Call park

• Device transfer

Page 24: Microsoft Lync: Communication Innovation

$

High

Mid

Polycom CX700

IW desk (Low)

IW desk (High)

Common Area Conference Room

Polycom CX500 Aastra 6721 iP

Polycom CX600 Aastra 6725 iP

Polycom CX3000

Lync Server 2010 IP Phone Portfolio

Location

Page 25: Microsoft Lync: Communication Innovation

Enterprise Voice-PBX Deployment & Interop Scenarios

Lync Server 2010 offers customers multiple options to experience voice

• Replace the PBX with a complete UC solution, like Sprint, Colombian National Police & Lionbridge

• Lync 2010 meets enterprise telephony requirements.

• Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition phase

Replace

• Enhance the PBX with Full UC, like AT Kearney & Royal Dutch Shell

• PBX phone left in place for transition, often with Simultaneous ringing used to have both

Communicator and PBX phone ring.

• Click-to-call an option for some users to initiate or answer calls using PBX phone (RCC) with

feature loss including Mobile access.

Enhance

• Add conferencing, presence & IM to the PBX, like Intel

• Audio, video, and web conferencing using Lync or audio and web conferencing using their existing

PBX phone. New “Join From” feature rings the user’s PBX phone automatically.

• Gives organization the option to easily enable the voice capability in the future, but does not

provide full UC capabilities such as mobile voice.

Add

Page 26: Microsoft Lync: Communication Innovation

Lync Architecture

DMZ

Public IM

Clouds

MSN AOL

Yahoo

Remote

Users

Lync

Edge

Server

Data

Audio/V

ideo

Federated

Businesses

Advanced

Media GW

(Mediation

Server)

PSTN

PBX endpoints

PBX

UC endpoints

Unified

Messaging

Hub Transport

Client Access Mailbox

Server

Exchange 2010 with UM

Active

Directory

File

Share

Consolidated Front-End Server(s)

(Voice, M, Presence)

Inbound

Routing

Outbound

Routing

Voice Mail

Routing

Consolidated or Expanded Front End

Monitoring &

CDR

Other Server

Roles

Voicemail

Messaging

Lync

Page 27: Microsoft Lync: Communication Innovation

Enterprise Voice – Server The power of digital communication at your workplace.

Key Features

• Survivable branch

appliance

• Data center resiliency

• Call admission control

• Announcement service

• Media bypass

• E-911 for North

America

• Response group

improvements

• DISCUSS SBC

Page 28: Microsoft Lync: Communication Innovation

Decreasing Costs Unified Communications Bring Immediate Cost Savings

Reduce Travel and Training Costs (20-40%)

Replace internal meetings, in-person training and customer / partner

visits with LiveMeeting

Reduce Real Estate & Facility Costs (30-40%)

Reduce office space per employee and improve space utilization with

telework and remote working

Reduce Telephony & Audio Conferencing Charges (10-40%)

Replace long distance and audio conferencing call charges with VoIP

and save the cost of office move for phones

Reduce the Cost of Voice Mail (20-60%)

Replace and consolidate disparate voice mail and fax systems with

Unified Messaging

Reduce IT Infrastructure and Administration Cost (up to 50%)

Extend existing investment while optimizing IT infrastructure by

consolidating servers and multiple vendor solutions

Note: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.

Page 29: Microsoft Lync: Communication Innovation

Environmental Sustainability Unified Communications Reduce Carbon Emissions & Energy Use

Reduce Carbon From Business Travel & Commuting

Replace travel & commuting with interactive virtual meetings using

web, video and audio conferencing.

Reduce Carbon from Office Buildings

Reduce office space by enabling Telework and remote working.

Reduce Power Consumption

Reduce electricity consumption through the user of USB phones,

which consume far less power than conventional phones.

Device Watts KW Time (hrs)

Usage (KWH)

Cost per KWH

Cost per day per device

50,000 devices Annual

IP Phone 1 7 0.007 24 0.168 $0.15 $0.03 $1,260 $459,900

IP Phone 2 12 0.012 24 0.288 $0.15 $0.04 $2,160 $788,400

Catalina 0 0 0 0 0 0 0 0

Power Consumption Cost Scenario

Page 30: Microsoft Lync: Communication Innovation

Copyright 2012 © Sentri, Inc. All rights reserved.

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