1 Infrastructure Optimization Analysis for Infrastructure Optimization Analysis for Core IO Case Study - Standardized at Core IO Case Study - Standardized at Company XYZ Company XYZ By : John Kane By : John Kane Microsoft Corporation Microsoft Corporation November 8, 2007 November 8, 2007
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Infrastructure Optimization Analysis forInfrastructure Optimization Analysis forCore IO Case Study - Standardized at Core IO Case Study - Standardized at
Company XYZCompany XYZ
By : John KaneBy : John KaneMicrosoft CorporationMicrosoft Corporation
November 8, 2007November 8, 2007
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Agenda
Infrastructure Optimization Strategy and Research
The Value of IOM – Your Personal Analysis
Recommendations and Next Steps
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Infrastructure Optimization Management (IOM) Strategy and Benefits
Realize theValue of your IT infrastructureinvestments
Our Goal
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Business ProductivityOptimization
Aspects of Infrastructure Optimization
Core InfrastructureOptimization
Application PlatformOptimization
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Aspects of Infrastructure Optimization
Business ProductivityOptimization Core Infrastructure
Optimization
Application PlatformOptimization
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Aspects of Infrastructure Optimization
Business ProductivityOptimization Core Infrastructure
Optimization
Application PlatformOptimization
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Managed ITInfrastructure
LimitedKnowledge
Capture
LimitedAutomation
Managed &Consolidated ITInfrastructure
ExtensiveKnowledgeCapture &
Use
ExtensiveAutomation
Uncoordinated,Manual
Infrastructure
KnowledgeNot Captured
Security Risk
Inefficient
FullyAutomated
Management
AutomatedKnowledge
Capture & Use
DynamicResource Usage
Business-linkedSLAs
Infrastructure Optimization Model
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Infrastructure Optimization Model
Managed ITInfrastructure
LimitedKnowledge
Capture
LimitedAutomation
Managed &Consolidated ITInfrastructure
ExtensiveKnowledgeCapture &
Use
ExtensiveAutomation
Uncoordinated,Manual
Infrastructure
KnowledgeNot Captured
Security Risk
Inefficient
FullyAutomated
Management
AutomatedKnowledge
Capture & Use
DynamicResource Usage
Business-linkedSLAs
Which of the descriptions abovebest matches your current IT environment?
Which of the descriptions abovebest matches your current IT environment?
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Annual IT Labor Costs Comparison by IT Optimization Level
Number of respondents = 141Source: IDC, 2006
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The Value of IOM? An Analysis of Company XYZ’s
Unique Opportunities and Value Potential
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Project Participants, Roles and RecapROI Analysis Project Overview
ROI analysis conducted to assess the costs and benefits of implementing the Core IO Case Study - Standardized for Company XYZThe project is managed by Jane Smith for the group
Tool, model and data are all third-party standard information created by leading industry research firms:
IDCthe premier global market intelligence and advisory firm in the information technology and telecommunications industries. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets, and our management team is comprised of experienced and respected industry luminaries.
Alineanthe leading developer of ROI and TCO analysis methodologies and tools. Over 10 years of intense experience in developing ROI and TCO models and tools. Largest database of IT spending and TCO benchmarks. Formed by Gartner alumni and original creators of Gartner TCO Manager/Analyst product line.
Data collectionReviews and additional interviews and refinementAssumptions / Scope
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Company XYZ Profile / Overview
Company XYZ was analyzed and the following company profile information was documented with the team:Industry: Financial ServicesLocation: United StatesGroup Analyzed: Mid-Market SegmentNumber of users supported: 5,000 users Users were distributed as follows:
Higher performance workers - 5.0% or 250 workers
Knowledge workers - 47.0% or 2,350 workers
Structured task workers - 33.0% or 1,650 workers
Data entry workers - 15.0% or 750 workers
Road warriors - 10.0% or 500 workers
The organization consists of the following site profile:3 headquarters / campus / main sites and 30 satellite / branch offices1 different countries / regions10 unique business units55.0% local IT support (versus remote with travel to provide local)
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Company XYZ Client Profile / Overview
Total number of PCs were found to be: 5,000 including 3,500 desktops and 1,500 laptops. The current PC profile was found to be as follows:
Microsoft Windows Vista / Vista Enterprise - 0.0% or 0 PCsMicrosoft Windows XP SP2 - 0.0% or 0 PCsMicrosoft Windows XP - 100.0% or 5,000 PCsMicrosoft Windows 2000 Pro - 0.0% or 0 PCsMicrosoft NT4 Workstation and Windows 95/98 - 0.0% or 0 PCsNon-Microsoft Client Computers - 0.0% or 0 PCs
Total number of thin clients were found to be: 0Total number of Microsoft Windows Mobile messaging devices was found to be 1,500 and Other mobile devices were: 0
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Company XYZ Server, Storage & Network Profile / Overview
The total number of servers was indicated to be 271, with the following workload profile:
143 File / Print Servers50 Directory / Networking Servers33 Security Servers28 Messaging and Collaboration Servers17 Other Servers
The current servers were determined to have the following operating system profile:
0 Windows NT Servers0 Windows 2000 Servers271 Windows Server 2003 servers0 Linux Servers0 UNIX Servers0 Other OS Servers
The total storage was determined to be 5,189.7 GB in total, with total per server of:
1,430.0 GB for File / Print Servers500.0 GB for Directory / Networking Servers330.0 GB for Security Servers2,441.4 GB for Messaging and Collaboration Servers488.3 GB for Other Servers
The organization was determined to spend $90,000 WAN networking fees between main sites and branch offices, and $500,000 annually on dedicated security hardware (not included in security servers above) for VPN, firewalls for offices
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Company XYZ Opportunities / Findings
Is currently at a Standardized infrastructure optimization level, on measured progressive levels of maturity, cost reductions and service from Basic, through Standardized and Rationalized, onto Dynamic.Currently spends $2,219.03 in total direct costs per user per year consisting of:$785.47 in IT operations and administration labor or equivalents per user per year ($3,927,350 total), including:
$331.38 per user ($1,656,900 total) for client computer operations and administration (including PC engineering, PC image management, PC security management and PC security risk mitigation)$210.02 per user ($1,050,100 total) for server operations and administration, server image management, server security patch management and server security risk mitigation$204.73 per user ($1,023,650 total) for service desk$39.34 per user ($196,700 total) for tools and directory management
Commits 32.89 total for in-house FTEs and 0.00 outsourced / contract total FTEs to core infrastructure management, including 24.39 for client computer operations and administration and 8.50 for server operations and administrationReceives an average of 5,048.0 service desk calls per month to the service desk per user including 398.8 escalated level 2 calls per month, and 368.5 escalated level 3/ dispatched calls per month$606.00 in IT capital per user per year including costs for PC hardware and software, thin client hardware and software, mobile messaging device hardware and software, server hardware and software, storage hardware and software, and dedicated security hardware costs$350.33 in additional operating expenditures (non-labor) per year including support and maintenance contracts, facilities and overhead costs, WAN bandwidth expendituresCurrently has $1,156,900 in total indirect (soft) costs ($231.38 per user) including costs for end user operations, service desk user impacts and availability.
PC IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following Optimized PC Infrastructure practices:
Optimized PC Infrastructure Recommended Practices Selected?
Centrally Managed PC Settings and Configurations
No or limited administrative rights assigned to end users Yes
Group Polices are used to prevent users from changing system settings that jeopardize PC reliability and security
Yes
Group Policies are used to ensure that users only install IT sanctioned software Yes
Push/pull automated software distribution and / or virtualized dynamic application delivery (streaming) Yes
Standard Desktop Strategy
Enforcing PC procurement policies for standardized hardware, software and system configurations Yes
Standardization upon the latest Windows operating system within 18 months of release (Vista / Vista Enterprise)
Yes
Use of a minimal number of corporate images Yes
Comprehensive PC Security
Notebooks and desktops are equipped with antivirus utilities No
Notebooks and desktops are equipped with anti-spyware/malware utilities No
Notebooks are protected by centrally managed PC firewalls Yes
Network Access Control (NAC) is used for PCs entering the network No
Automated patch distribution system is in place for all notebooks and desktops No
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PC IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following Optimized Identity and Access Management with Active Directory practices:
Optimized Identity and Access Management with Active DirectoryRecommended Practices Selected?
Data Protection & Recovery
Backup/restore solution on all desktops, with an SLA No
PCs Managed by Group Policy Objects
Users are prevented from editing the registry Yes
Approved applications are published in the directory Yes
Operating system settings are configured by Group Policy Objects (GPOs) Yes
Start menu is configured and icons were limited / optimized Yes
Start-up and log-in scripts are pushed to PCs Yes
Internet settings are configured by GPOs Yes
Security settings were configured by GPOs Yes
Application settings were configured by GPOs Yes
Comprehensive Directory Solution
Standardizing on a single directory for authentication No
Simplified sign-on by synchronizing directories with meta directory service No
Automated password reset Yes
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PC IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following Systems Management practices:
Recommended Practices Selected?
Reduction of Third-Party Application Directories
Reducing the number of third party application directories No
Automated User Provisioning
Use of packaging tools with automated software distribution No
Improved System Management
Use of packaging tools with automated software distribution Yes
Standardizing on a single systems management infrastructure No
Centrally managed PC applications No
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Server IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following server practices:
Optimized Sever Infrastructure Recommended Practices Selected?
Improved Server Management Standards
Server clustering Yes
Load balancing within service/cluster Yes
Standardized Process for Server Adds, Moves and changes Yes
Virtualization Utilized Yes
Workload Management Utilized No
Standardized hardware Yes
ISO 27001 Certified No
Improved Ability to Add Server Capacity
Server Imaging or Cloning Yes
Standardized Images Yes
Automated deployment process Yes
Ability to deploy w/o downtime Yes
Automated integration with Systems Management Yes
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Server IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following server practices:
Optimized Sever Infrastructure Recommended Practices Selected?
Improved Server Troubleshooting/Failure Resolution
Automated trouble handling Yes
Integrated with main trouble handling infrastructure Yes
Ability to decommission w/o downtime Yes
Integrated with Vendor QA infrastructure Yes
Improved New Server Software/Versions Management
Software Imaging or Cloning Yes
Standardized Images Yes
Automated deployment process Yes
Automated integration with Systems Management Yes
Improved Server User Administration (adds, changes, removals)
Automated Provisioning Yes
Automated De-commissioning Yes
Integration with central ID / Metadata Yes
Single Sign-On Yes
Improved Server Maintenance
Integration with predictive maintenance database Yes
Remote Diagnostics capability Yes
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Server IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following server practices:
Optimized Sever Infrastructure Recommended Practices Selected?
Improved Server Operating System Maintenance
Automated Patch testing Yes
Automated Patch deployment/rollback Yes
Remote Diagnostics capability No
Remote 'healing' capability No
Improved Server Application/Service Maintenance
Automated Patch testing Yes
Automated Patch deployment/rollback Yes
Ability to deploy w/o downtime Yes
Remote Diagnostics capability No
Remote 'healing' capability No
Integrated with trouble handling infrastructure Yes
Improved Server Storage and File Management
Automated Archiving of Content No
Hierarchical Storage Management (HSM) No
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Server IO RecommendationsExamining the current practices, the analysis indicated that the organization could improve to a Rationalized level by implementing the following server practices:
Optimized Sever Infrastructure Recommended Practices Selected?
Integration with Intrusion Detection System (IDS) Yes
Standardized Security Process Yes
Automated System Isolation Yes
Out of band management Yes
Automated System Re-configuration No
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Expected IT Labor Productivity Improvements
Annual Labor Costs per User Current (As Is)
Optimized(To Be)
Annual Benefits per
User
PC Operations and Administration $331.38 $189.27 $142.11
Server Operations and Administration
$210.02 $141.35 $68.67
IT Service Desk $204.73 $90.27 $114.46
Tools and Directory Management $39.34 $33.61 $5.73
Total Annual Labor Costs per User $785.47 $454.50 $330.97
Total Annual Labor Costs $3,927,350 $2,272,500 $1,654,850
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Expected Additional Direct Cost Avoidance
Annual Costs per User Current (As Is) Optimized
(To Be)
Annual Benefits per
User
Client Hardware Purchases $427.38 $501.78 $0.00
Client Software Purchases $0.00 $52.98 $0.00
Client Maintenance and Support Contracts $90.00 $90.00 $0.00
PC Power $90.96 $61.40 $29.56
Server Hardware Purchases $78.62 $54.41 $24.21
Server Software Purchases $0.00 $22.08 $0.00
Server Maintenance and Support Contracts $128.49 $90.03 $38.46
Server Facilities and Overhead $22.88 $16.24 $6.65
WAN Network Bandwidth $18.00 $18.00 $0.00
Dedicated Security Hardware $100.00 $97.00 $3.00
Total per User per Year $956.33 $1,003.92 $101.88
Total per Year $4,781,650 $5,019,600 $509,400
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Additional Indirect Benefits
Additional Indirect and Business Benefits Annual Indirect and Business Benefits
per User
Reduced end user operations costs $114.53
Reduced service desk problem resolution downtime $41.44
Reduced PC unplanned downtime $15.45
Reduced PC planned downtime $0.91
Reduced server unplanned downtime $50.72
Reduced server planned downtime $0.52
Reduced security breach user impacts $9.95
Reduced PC data loss / recovery costs $0.96
Improving search effectiveness $40.91
Improving search efficiency $104.54
Improving business agility - new applications development and deployment
$341.78
Improving business agility – reorganizations, mergers and acquisitions
$125.61
Total Indirect and Business Benefits $847.32
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Recommended Microsoft SolutionsThe investment to achieve these best practices and implement the requisite infrastructure is estimated to be $1,227,285 initially, and $2,655,892 over the 3 year analysis period. The costs consist of $1,227,285 in capital investments, and $1,428,607 in operational investments.
Proposed Technology Needed to Implement Selected Best Practice Improvements Selected?
Windows Vista / Vista Enterprise upgrade Yes
Additional features of Windows Vista Enterprise No
Windows Server 2003 R2 upgrade No
Active Directory configured and deployed (upgrade or new implementation) No
The development and deployment of Group Policy Objects (GPO) Yes
The use of Microsoft Systems Management Server (SMS) 2003 (upgrade or new implementation)
No
Microsoft Desktop Optimization Pack for Software Assurance (SA) No
SoftGrid Application Virtualization No
Asset Inventory Services (AIS) No
Diagnostic and Recovery Toolset (DART) No
Advanced Group Policy Management (AGPM) No
Desktop Error Monitoring (MSCDEM) No
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Recommended Microsoft Solutions
Proposed Technology Needed to Implement Selected Best Practice Improvements Selected?
Anti-virus software No
Anti-spyware / malware software No
Network access control software No
Microsoft Identity Integration Server or other meta directory solution for directory and password synchronization
Yes
Self-service password reset software Yes
Microsoft Operations Manager (MOM) Yes
Server virtualization (Microsoft Virtual Server, VMware Virtual Infrastructure 3) Yes
Microsoft Visual Studio 2005 and .NET Framework No
Wise or InstallShield Packaging Tools No
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TCO ComparisonComparing the TCO of the current environment versus the proposed optimization plan indicates a total available savings of $2,741,704 per year (on average), and $8,225,110 cumulative over 3 year analysis period.
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TCO Summary (1-year average)
TCO Comparison Average by Year Solution A Current (As Is) - Standardized
Additional OS Licensing Rights for Virtual PC with Vista Enterprise
$0 $0 $0 0.0%
Incremental Reduction in Image Management with Vista Enterprise
$0 $0 $0 0.0%
Optimized Infrastructure Investment - IT Capital Investment
$0 $160,000 ($160,000) 0.0%
Optimized PC Infrastructure Investment - IT Labor and Service
$0 $420,942 ($420,942) 0.0%
Total IT Costs $9,802,067 $8,286,247 $1,515,820 15.5%
Business Operating Costs
Optimized PC Infrastructure Investment - Business Unit Investment
$0 $55,260 ($55,260) 0.0%
End User Operations $2,607,319 $1,981,562 $625,756 24.0%
Service Desk Problem Resolution Downtime $317,288 $90,873 $226,415 71.4%
PC Unplanned Downtime $144,023 $59,596 $84,427 58.6%
PC Planned Downtime $47,181 $42,214 $4,966 10.5%
Server Unplanned Downtime $643,636 $366,516 $277,121 43.1%
Server Planned Downtime $7,152 $4,290 $2,862 40.0%
Security Breach User Impact $89,095 $34,744 $54,352 61.0%
PC Data Loss / Recovery $15,734 $10,489 $5,245 33.3%
Total Business Operating Costs $3,871,428 $2,645,544 $1,225,884 31.7%
Total $13,673,495 $10,931,791 $2,741,704 20.1%
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Benefits SummaryExamining the benefits from implementing the plan results in cumulative 3 year savings of $6,482,114 in direct benefits, and $6,359,680 in indirect (soft) benefits.
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Benefits Summary Benefits Summary Year 1 Year 2 Year 3 Total
Total Benefits (to Solution B from Current (AS IS))
$3,257,178 $4,592,788 $4,991,829 $12,841,795
Top Benefits
PC Operations and Administration $532,908 $758,506 $826,771 $2,118,185
End User Operations (Indirect) $429,502 $611,325 $666,344 $1,707,172
IT Service Desk $429,219 $610,922 $665,904 $1,706,045
Investment RequiredThe total investment is expected to be $1,227,285 in non-recurring Initial costs, with an additional $2,655,892 cumulative recurring costs over the next three years.
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Investment Breakdown
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Investment Summary
Investment Summary Initial Year 1 Year 2 Year 3 Total
Total Investment $1,227,285 $1,421,663 $3,472 $3,472 $2,655,892
Payback period (including deployment period) 10 month(s)
Risk Adjusted Discount Rate 9.5%
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Summary of Core IO ROI AnalysisOverall, the proposed infrastructure optimization project is expected to take Company XYZ from:
its current Standardized level
to Rationalized.
The proposed improvements, from the current (as is) IO level, to the proposed (to be), is projected to yield the following results:
Reduces net total costs per user per year from $2,450.41 to $2,312.87
Improves overall IT productivity through task automation and proactive avoidance, reducing labor related efforts on Client and Server IT Operations and Administration from:
32.89 full time equivalents (FTEs) in-house resources to 18.49 FTEs under the optimization plan, a reallocation opportunity of 14.40 FTEs (Year 1)
0.00 FTE out-sourced / contract resources to 0.00 FTEs under the optimization plan, a reallocation opportunity of 0.00 FTEs (Year 1)
Reduce the need for managed services from $0 to $0 per year (Year 1)
Reduces service desk calls from 5,048.0 total calls per month to 2,852.1 total calls per month
Helps avoid net total capital expenditures for servers, client computers and software of $848,875 over the next 5 years.
Helps avoid net total support and maintenance contract and other non-labor operating expenditures of $2,069,687 over the next 5 years.
Has the potential to reduces indirect costs such as end user operations and downtime per user from $231.38 to $111.42 per year, a savings of $119.95 per year per user
Yields a total of $6,482,114 in direct benefits, and $6,359,680 in indirect benefits over the next 3 years (risk adjusted results)
The project will requires a $1,227,285 initial investment and $2,655,892 cumulative investment over 3 years.
Comparing costs and benefits, the project is expected to deliver:
Risk Adjusted ROI of 319%
Net Present Value (NPV) savings of $8,075,926
Payback period of 10.0 month(s)
Risk adjustments include deployment period of 3 months and adoption curve of 100.0%,100.0%, and 100.0% over each successive year of the analysis.
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Next Steps
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IDC Research
IDC Core Infrastructure Optimization White Papers The relationship between IT labor costs and best practices for managing t
he Windows desktop The relationship between IT labor costs and best practices for identity an
d access management with Active Directory Windows Server Best Practices (TBD) The relationship between IT labor costs and best practices for Systems M
anagement Server Messaging and Collaboration Best Practices (TBD) Developing an IO Strategy (TBD) Analysis of the value of Windows Vista
Microsoft White Papers Infrastructure Optimization: Driving Down the Costs of the Business Desk
top Microsoft Desktop Optimization Pack for Software Assurance - Wipro
Product Strategy and Architecture Practice’s Analysis of Features, Cost Benefits, and Effects on IT Best Practices that Improve IT Infrastructure Optimization
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This analysis report should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of the report. This analysis report is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this report may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this analysis. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this analysis does not give you any license to these patents, trademarks, copyrights, or other intellectual property of Microsoft.
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Appendix A: Additional Benefits – Vista Enterprise
Additional Benefits of Vista Enterprise Annual Benefits per PC for Vista Enterprise
Additional OS Licensing Rights for Virtual PC with Vista Enterprise $0.00
Incremental Reduction in Image Management with Vista Enterprise $0.00
Improve UNIX Interoperability with Vista Enterprise $0.00
Protection of Data with Vista Enterprise$0.00
Total Additional Benefits of Vista Enterprise $0.00
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Appendix B: Estimated MDOP Costs and BenefitsThe Microsoft Desktop Optimization Pack for Software Assurance
(MDOP) is a dynamic desktop solution available to Software Assurance (SA) customers, which employs innovative technologies to help reduce the TCO of the Windows desktop by accelerating OS and application management, and enhancing IT responsiveness and end-user uptime.
MDOP is a product suite of technologies that includes:SoftGrid Application Virtualization: Microsoft SoftGrid Application Virtualization dynamically delivers applications to PCs reducing application deployment and support costs.Asset Inventory Services (AIS): Microsoft Asset Inventory Services provides intelligence about installed software on an organization’s PCs.Diagnostic and Recovery Toolset (DART): Microsoft Diagnostic and Recovery Toolset reduces the time it takes the service desk to diagnose and repair PCs.Advanced Group Policy Management (AGPM): Microsoft Advanced Group Policy Management simplifies the management of Group Policy Objects in an organization. Desktop Error Monitoring (MSCDEM): Microsoft System Center Desktop Error Monitoring enables IT to proactively manage problems with applications and system components that crash or cause live PCs to hang
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Appendix B - continued
For 3 Year Analysis Period Per PC Total
Total MDOP Implementation Costs
$0.00 $0
Total MDOP Benefits $0.00 $0
Net Benefits $0.00 $0
ROI (Net Benefits / Costs) 0% 0%
Note: this assumes 100% benefit realization over 3 years and 0 month Implementation Period
IT Labor $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
User Labor
$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Total $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
The table below summarizes estimated costs per PC to deploy MDOP:
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Appendix B - continued
Benefit Type One-Time Annual 3-Year Total
Best Practice Sustain Benefits $0.00 $0.00
Best Practice Implementation Benefits
$0.00 $0.00
Other IT Labor Benefits $0.00 $0.00
User Labor Benefits $0.00 $0.00
Total $0.00 $0.00 $0.00
This tool estimates 4 types of benefits that MDOP enables. The first 3 impact IT Labor. The 4th impacts user labor (an indirect/intangible benefit).
•Best Practice "Sustain" Benefits: MDOP is expected to significantly reduce the costs to maintain (or enhance benefits of) 5 of the 7 IDC best practices. This is an annual/on-going benefit that applies to any of these 5 best practices that the company has already implemented or plans to implement.
•Best Practice Implementation Benefits: MDOP also can help to significantly reduce the costs of implementing 5 of the 7 best practices. This is a one-time benefit for any of the 5 best practices that the company plans to implement.
•Other IT Labor Benefits: MDOP also enables various other benefits that are not modeled via the IDC best practices. Example: DART's ability to reduce help desk issue resolution time.
•User Labor Benefits: MDOP can significantly reduce user labor (e.g. PC issue resolution time and downtime)
These benefits (per PC) are summarized below:
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Appendix B - continued
Best Practice Best Practice Implementation Benefits
Annual Best Practice Sustain Benefits
Standard Desktop Strategy
$0.00
$0.00
Single Systems Management Tool
$0.00
Automated Packaged Software Distribution
$0.00
Centrally Managed PC Settings & Configurations
$0.00
Comprehensive PC Security $0.00
Total $0.00 $0.00
The best practice-enabled benefits per PC are shown below by best practice: