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willistowerswatson.com Micron redefines HR Shared Services with Willis Towers Watson September 26, 2017 © 2017 Willis Towers Watson. All rights reserved.
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Micron redefines HR Shared Services with Willis Towers Watson · 2017. 9. 26. · “Slowly, slowly, slowly” said the Sloth. Dashboard arrangements move slowly. You can’t start

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PowerPoint PresentationSeptember 26, 2017
willistowerswatson.com 2
© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Chris Keys Product Sales Leader Willis Towers Watson HR Portal Software
Brooke Lentz-Davis Sr. Systems HR Analyst, Micron
Amanda Blumenstein Manager, Employee Experience, Micron
willistowerswatson.com
© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 3
On demand pulse surveys
Immediate export to PPT or Excel
Advanced support for multilingual reporting
Workforce dashboards
Workforce analytics
Predictive analytics Labor market
Interactive access to Willis Towers Watson compensation data
Survey library for global, cross-vendor data management
Market analysis Compensation program
and management Total Rewards Portal
Software
• Compensation, HR policies and benefits design practice survey reports for 120 countries
• Global publications and research reports
• Custom surveys and analysis
• Advice on market competitiveness and compensation design
Personalized, media-rich experience
Personalized employee dashboards
That’s the Willis Towers Watson difference
willistowerswatson.com
Redefining HR shared service through communications and self service Today’s agenda
• Willis Towers Watson HR Portal Software – enhance your employee experience • The Micron team member experience and engagement goals • Micron’s objectives and how they leveraged Willis Towers Watson HR Portal
Software to meet this goal • Big wins and lessons learned • HR Portal governance
4 © 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Micron Technology We are a world leader in innovative memory solutions that transform how the world uses information.
We offer the industry’s broadest portfolio and an uncompromising focus on customer solutions.
Data is the new currency
In an increasingly complex and connected world, the ability of an organization to collect, manage and analyze data effectively separates the winners from the runners-up.
September 2017, Source: http://www.cioinsight.com/it-strategy/big-data/why-data-is-the-new-business-currency.html
It’s all about the memory
If data is the new currency of business, then memory and storage make up the powerful banking system that data owners need to move, protect, store, and capitalize on this currency.
And we know memory
With a track record of innovation and industry advancement, Micron’s team is changing the way the world accesses and manages data.
Quick Stats Headquarters Boise, Idaho, USA
Fortune 500 Ranked #173 in 2016
Patents ~20,000 and growing
Age 38 years strong
FY16 Net Sales $12.4B
Team Members 34,000+ in 17 countries
Segments Compute, consumer, networking, storage, embedded and mobile productsMarket Position
7th largest semiconductor company
Locations 12 manufacturing sites
HEADQUARTERS - Boise, Idaho
AMERICAS United States
EMEA Belgium Italy Finland Netherlands France Sweden Germany United Kingdom
APAC Australia Malaysia China Singapore India South Korea Japan Taiwan
Micron’s Global
Expertise
Our people Fostering a supportive work environment where team members thrive, engage in meaningful work and bring their best selves every day.
Team Member Experience FOCUS
What The Team Member Experience program helps team members feel valued at Micron through
exceptional workplace experiences
How By embedding a team member
experience mindset in the design and improvement of HR and other programs
Why Because Micron’s ability
to evolve and deliver differentiated value to its customers relies on the
dedication and innovation of its
global team
Helping team members feel valued at Micron through exceptional workplace experiences
Team members with positive workplace experiences are more efficient at their work and identify more strongly with the company’s core values
HR is championing the team member experience mindset to identify and prioritize opportunities for improved team member experiences
Micron’s ability to evolve and deliver differentiated value to customers relies
on the dedication of its global team
Micron embeds a team member experience mindset in the design and
improvement of HR and other programs
Enriching team member experiences help Micron attract and retain the highest-
quality talent
HR is designing a productive, meaningful team member experience through solutions that are enjoyable and simple
HR is implementing team member feedback channels for continuous improvements
myHR has been developed with end user input to make HR information intuitive and user-focused
Team members with positive experiences are more likely to recommend Micron to friends
Improved HR user interfaces allow for faster onboarding and better understanding of the benefits of employment at Micron
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Personalize Intuitive, consistent experience Knowledge-enabled HR processes Ability to reach employees wherever they are Use of personal data to individualize the team member experience
Integrate One-stop shop for all HR program info and tools Unified access to HR technology components Seamless integration via SSO, ESS/MSS and deep linking
Optimize Leverage scalable model to maximize HR Customer Service Center
Increase team member satisfaction Better enable “One HR” support model
Govern content creation and management
Objectives
Aug – Oct
exists, what goes, what stays, what needs to be created
Creation • Design portal using
refine existing content • Edit existing HR4U
knowledge base • Set global standard for
case types
HR functions • Test site with End User
Champions
Soft Launch • Launch to HR, Leaders
and End User Champions • Respond to feedback • Share weekly teasers to
generate excitement with broader team member population
Go-Live Launch • Invite interaction with
Scavenger Hunt • Host launch events around
the world
Previous - HROnline
Introducing… Global – relevant, targeted content by country
Introducing… Improved HR Case Management
Team Members Integrated with myHR content Case History visible to end users Easy to access, intuitive to use
Global HR Customer Service Centers Improved back-end process
− Interactions between various HR functions more automated and efficient
Globally standardized list of case types Global knowledge management database Improved reporting for volume and metrics
Design Thinking End User Champions
Engaging consumer-grade design
Improved global HR service management framework
HR program marketing focus
Big Wins!
Content Inventory, Creation and Load – oh my…
Don’t underestimate the amount of time content preparation will take Engage content owners, authors and publishers early and often
“Slowly, slowly, slowly” said the Sloth Dashboard arrangements move slowly You can’t start early enough to get your dashboard integrations in place
Acting global is easier than building global Global portal infrastructure is complex Be deliberate and conscientious to keep it simple
Change – Inside and Out Ensure you have adequate Change Management resources assigned to your project Address change internal to HR as well as for the broader team member/leader population
Lessons Learned
---- Governance Structure
Content Review Board
Legal
willistowerswatson.com
Questions?
24 © 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
willistowerswatson.com
Thank you!
25 © 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
A link to the slides and the webcast recording will be sent to you this week.
Don’t forget to stop by our booth at HR Technology in Las Vegas, October 10-13 to see a live demo!
For more information…
Willis Towers Watson HR Portal Software
Slide Number 2
Slide Number 3
Micron Technology
It’s all about the memory
And we know memory