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willistowerswatson.com
Micron redefines HR Shared Services with Willis Towers Watson
September 26, 2017
© 2017 Willis Towers Watson. All rights reserved.
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Today’s presenters
© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Chris KeysProduct Sales LeaderWillis Towers WatsonHR Portal Software
Brooke Lentz-DavisSr. Systems HR Analyst, Micron
Amanda BlumensteinManager, Employee Experience, Micron
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© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.3
On demand pulse surveys
Annual census surveys
Pre-populated action plans
Automated free-text analysis
Automatic issue prioritization by group
Immediate export to PPT or Excel
Advanced support for multilingual reporting
Workforce dashboards
Workforce analytics
Custom dashboard design and delivery
Workforce planning and scenario modeling
Predictive analytics Labor market
research (U.S.)
Personality questionnaires
Aptitude assessments Pre-hire behavioral
screening questionnaires
Career guidance Situational judgment
tests Leadership
assessments Client self-managed
assessment platforms Individual and
group/team overview reporting
Job leveling (Global Grading System methodology)
Interactive access to Willis Towers Watson compensation data
Survey library for global, cross-vendor data management
Market analysis Compensation program
design Analytics and modeling Compensation planning
and management Total Rewards Portal
Software
• Compensation, HR policies and benefits design practice survey reports for 120 countries
• Global publications and research reports
• Custom surveys and analysis
• Online, interactive reports and analysis
• Advice on market competitiveness and compensation design
Personalized, media-rich experience
Manager and HR community information
Personalized employee dashboards
Client-managed content
HR case management
Total Rewards Portal Software
HR Software, Data and Advisory Services
That’s the Willis Towers Watson difference
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Redefining HR shared service through communications and self serviceToday’s agenda
• Willis Towers Watson HR Portal Software – enhance your employee experience• The Micron team member experience and engagement goals• Micron’s objectives and how they leveraged Willis Towers Watson HR Portal
Software to meet this goal• Big wins and lessons learned• HR Portal governance
4© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Micron TechnologyWe are a world leader in innovative memory solutions that transform how the world uses information.
We offer the industry’s broadest portfolio and an uncompromising focus on customer solutions.
Data is the new currency
In an increasingly complex and connected world, the ability of an organization to collect, manage and analyze data effectively separates the winners from the runners-up.
September 2017, Source: http://www.cioinsight.com/it-strategy/big-data/why-data-is-the-new-business-currency.html
It’s all about the memory
If data is the new currency of business, then memory and storage make up the powerful banking system that data owners need to move, protect, store, and capitalize on this currency.
And we know memory
With a track record of innovation and industry advancement, Micron’s team is changing the way the world accesses and manages data.
Quick StatsHeadquartersBoise, Idaho, USA
Fortune 500Ranked #173 in 2016
Patents~20,000 and growing
Age38 years strong
FY16 Net Sales$12.4B
ProductsLargest portfolio of memory and storage technologies
Size3rd largest memory company in the world
Team Members34,000+ in 17 countries
SegmentsCompute, consumer, networking, storage, embedded and mobile productsMarket Position
7th largest semiconductor company
Locations12 manufacturing sites
September 2017, Source: Micron and industry analysts
HEADQUARTERS - Boise, Idaho
AMERICASUnited States
EMEABelgium ItalyFinland NetherlandsFrance SwedenGermany United Kingdom
APACAustralia MalaysiaChina SingaporeIndia South KoreaJapan Taiwan
Micron’s Global
Expertise
Our peopleFostering a supportive work environment where team members thrive, engage in meaningful work and bring their best selves every day.
Team Member ExperienceFOCUS
WhatThe Team Member Experience program helps team members feel valued at Micron through
exceptional workplace experiences
HowBy embedding a team member
experience mindset in the design and improvement of HR and other programs
WhyBecause Micron’s ability
to evolve and deliver differentiated value to its customers relies on the
dedication and innovation of its
global team
Team Member ExperienceFRAMEWORK
Evid
ence
and
Fac
ts
Helping team members feel valued at Micron through exceptional workplace experiences
Team members with positive workplace experiences are more efficient at their work and identify more strongly with the company’s core values
HR is championing the team member experience mindset to identify and prioritize opportunities for improved team member experiences
Micron’s ability to evolve and deliver differentiated value to customers relies
on the dedication of its global team
Micron embeds a team member experience mindset in the design and
improvement of HR and other programs
Enriching team member experiences help Micron attract and retain the highest-
quality talent
HR is designing a productive, meaningful team member experience through solutions that are enjoyable and simple
HR is implementing team member feedback channels for continuous improvements
myHR has been developed with end user input to make HR information intuitive and user-focused
Team members with positive experiences are more likely to recommend Micron to friends
Improved HR user interfaces allow for faster onboarding and better understanding of the benefits of employment at Micron
14
Personalize Intuitive, consistent experience Knowledge-enabled HR processes Ability to reach employees wherever they are Use of personal data to individualize the team member experience
Integrate One-stop shop for all HR program info and tools Unified access to HR technology components Seamless integration via SSO, ESS/MSS and deep linking
Optimize Leverage scalable model to maximize HR Customer Service Center
Increase team member satisfaction Better enable “One HR” support model
Govern content creation and management
Objectives
Launch Timeline
Content Review, Template Creation, Translations & Design Feedback
Feb – JulDesign Feedback, Communications & Event Planning
Aug – Oct
Inventory• Understand what content
exists, what goes, what stays, what needs to be created
Creation• Design portal using
design-thinking• Create new content and
refine existing content• Edit existing HR4U
knowledge base• Set global standard for
case types
Publication• Publish content• Identify images• Connect content across
HR functions• Test site with End User
Champions
Soft Launch• Launch to HR, Leaders
and End User Champions• Respond to feedback• Share weekly teasers to
generate excitement with broader team member population
Go-Live Launch• Invite interaction with
Scavenger Hunt• Host launch events around
the world
Previous - HROnline
Introducing…
Introducing…Mobile Access, Integrated myDashboard
Introducing… Global – relevant, targeted content by country
Introducing…Improved HR Case Management
Team Members Integrated with myHR content Case History visible to end users Easy to access, intuitive to use
Global HR Customer Service Centers Improved back-end process
− Interactions between various HR functions more automated and efficient
Globally standardized list of case types Global knowledge management database Improved reporting for volume and metrics
Design ThinkingEnd User Champions
Engaging consumer-grade design
myDashboard
Consistent well-governed content, design and tone of voice
Improved global HR service management framework
HR program marketing focus
Single centralized source for all HR content
Big Wins!
Content Inventory, Creation and Load – oh my…
Don’t underestimate the amount of time content preparation will takeEngage content owners, authors and publishers early and often
“Slowly, slowly, slowly” said the SlothDashboard arrangements move slowlyYou can’t start early enough to get your dashboard integrations in place
Acting global is easier than building globalGlobal portal infrastructure is complexBe deliberate and conscientious to keep it simple
Change – Inside and OutEnsure you have adequate Change Management resources assigned to your projectAddress change internal to HR as well as for the broader team member/leader population
Lessons Learned
---- Governance Structure
Asia Master Editor
EMEA Master Editor
NA Master Editor
Content Publishers
Global Governance
Regional/Local
Content Owners
Regional Governance
GCM
Global HR Portal Director
Global Content Owners
Global HR Steering Committee
Global Strategic Editor
Sr. HR Systems Analyst
IT Liaison
User Experience
Design Committee
IT
HR Staff
Global HR
Customer Service Centers
Content Publishers
Content Publishers
Global Content Authors
Regional/ Local
Content Authors
Blue - AdviseGrey - ConsultGreen - AccountableYellow - Responsible
Content Review Board
Legal
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Questions?
24© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
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Thank you!
25© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
A link to the slides and the webcast recording will be sent to you this week.
Don’t forget to stop by our booth at HR Technology in Las Vegas, October 10-13 to see a live demo!
For more information…
Willis Towers Watson HR Software
Willis Towers Watson HR Portal Software
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