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METRICS CONTINUOUS IMPROVEMENT PLAN July 2011
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METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Mar 29, 2015

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Page 1: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS

CONTINUOUS IMPROVEMENT PLAN

July 2011

Page 2: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

STRATEGIC DIRECTIONS

1. Maximize learning2. Increase collaborative opportunities3. Build the capacity for continuous improvement4. Close gaps and reduce inequities5. Advocate for public education6. Foster communication and engagement

2

Page 3: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MAXIMIZE LEARNINGGOAL 1.1

• Raise Oakland County students’ participation and achievement in pre-K-12 and post-secondary education by meeting the needs of students with diverse backgrounds and educational goals.

3

Page 4: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 1.1

• The percent of students who meet standards on pre-K-12 standardized tests that are used county-wide (for example, MEAP, MME, ACT, CFE certification exams, etc.) will improve.

4

Page 5: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Oakland County reading performance has been flat over the past six years and math results have steadily improved. The Learning Achievement Coalition - Oakland (LAC-O) has goals aimed at improving both literacy and math achievement.

MEAP Reading and Math

Oakland County MEAP Results Grades 3-8 Combined

86.388.4

86.6 87.090.2

88.2

81.183.2

85.488.1 89.4 90.4

0

10

20

30

40

50

60

70

80

90

100

05-06 06-07 07-08 08-09 09-10 10-11 05-06 06-07 07-08 08-09 09-10 10-11

Reading Math

Perc

en

t P

rofi

cie

nt

Oakland County

5

Page 6: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MEAP Reading – Oakland County students score above Michigan each year. Fall 2010 scores were down in each grade compared to Fall 2009 Reading scores.

MEAP Reading Grades 3-8 2005-06 - 2010-11

91 92 91 9194

90 90 90 9088 90 89 88

9188 89

91 90

8688 88 86

9288

8486

80

86 8785

8083 83 82

8987

4 5 5 5 4 37

5 6 5 6 58 7 6 7 6 5 6 5 6 5

4 48 6

86 5 6 7 7 6 6 6 5

0

10

20

30

40

50

60

70

80

90

100

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

3rd 4th 5th 6th 7th 8th

Reading

Perc

en

t M

et

Oakland County Michigan Oakland - MI

6

Page 7: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MEAP Math – Oakland County students score above Michigan each year. Fall 2010 math scores were up slightly in five grades and down a bit in 4th grade.

MEAP Math Grades 3-8 2005-06 - 2010-11

92 93 95 9597 97

90 91 92 9296 95

84 86 84 86 87 88

7778

8286

88 89

7275

81

88 89 90

7377

8082

80

84

5 5 5 42 2

86 6 4 4 4

11 10 10 9 8 812

9 96 6 5

12 118

57

5

10 9 8 710

6

0

10

20

30

40

50

60

70

80

90

100

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

05-0

6

06-0

7

07-0

8

08-0

9

09-1

0

10-1

1

3rd 4th 5th 6th 7th 8th

Math

Per

cen

t M

et

Oakland County Michigan Oakland - MI

7

Page 8: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MEAP Writing – Oakland County students score above Michigan each year, and have been trending up, especially in 7th grade.

MEAP Writing Grades 4 & 7 2005-06 - 2010-11

65

56 57 55

60

7673

8285

58

10 11 1311

139 8

5 710

0

10

20

30

40

50

60

70

80

90

100

05-06 06-07 07-08 08-09 09-10 10-11 05-06 06-07 07-08 08-09 09-10 10-11

4th 7th

Writing

Per

cen

t M

et

Oakland County Michigan Oakland County - Michigan

Fall 2010 Writing is not directly comparable to previous writing assessments. 8

Page 9: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MEAP Science – Oakland County students score above Michigan each year and have been maintaining at the same level.

MEAP Science Grades 5 & 8 2005-06 - 2010-11

85

90 88 8987 86

83 8185

83 83 84

8 7 6 63

86 6 6 7 7 6

0

10

20

30

40

50

60

70

80

90

100

05-06 06-07 07-08 08-09 09-10 10-11 05-06 06-07 07-08 08-09 09-10 10-11

5th 8th

Science

Per

cen

t M

et

Oakland County Michigan Oakland County - Michigan

9

Page 10: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MEAP Social Studies – Oakland County students score above Michigan each year and have been level over time.

MEAP Social Studies Grades 6 & 9 2005-06 - 2010-11

8582 82 81 82 82

80 7977 79 79 80

7 8 97

9 75 5 6 7 8 7

0

10

20

30

40

50

60

70

80

90

100

05-06 06-07 07-08 08-09 09-10 10-11 05-06 06-07 07-08 08-09 09-10 10-11

6th 9th

Social Studies

Per

cen

t M

et

Oakland County Michigan Oakland County - Michigan

10

Page 11: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MME – Oakland County students score above Michigan each year and have trended up in reading, stayed about the same in math, science and writing, and have trended down in social studies.

MME Spring 2007, 2008, 2009 & 2010 11th Grade Results

6668 67

71

52 5155 53

5554

57 58

63 63 64 64

8683

8582

6062

60

65

40 4143 44

46 4649 50

56 57 5658

8380 81

79

6 6 7 6

1210

129 9

8 8 8 7 68

63 3 4 3

0

10

20

30

40

50

60

70

80

90

100

07 08 09 10 07 08 09 10 07 08 09 10 07 08 09 10 07 08 09 10

Reading Writing Math Science Social Studies

Per

cen

t M

et

Oakland Michigan Oakland - Michigan

11

Page 12: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Oakland County ACT results from 2007 to 2010 have trended up slightly.

ACT Spring 2007, 2008, 2009 & 2010 11th Grade Results

19.2

20.0 20.020.3

19.0

20.0

19.0

20.119.8

20.4

18.8

20.019.7

20.520.2

20.5

19.4

20.3

19.8

20.620.3

20.7

19.3

20.5

14

16

18

20

22

24

26

ACT English ACT Mathematics ACT Reading ACT Science ACT English Writing ACT Composite

Mea

n S

cale

Sco

re

Oakland 07 Oakland 08 Oakland 09 Oakland 10

12

Page 13: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Number of students earning technical certificates for each cluster at eachof the four Oakland Schools Technical Campuses.

NE NW SE SW NE NW SE SW NE NW SE SW NE NW SE SWBioTechnology &

Environmental Science 47 34 45 115 41 19 0 2 27 0 162 77 91Business, Management,

Marketing, and Technology 54 49 47 49 2 27 44 26 2 37 155 129 58 113 246 204

Construction Technology 11 55 44 14 44 55 0 0 25 99 99 0

Culinary Arts/Hospitality 35 74 35 59 18 22 23 24 0 17 0 38 53 113 58 121Engineering/

Emerging Technologies 0 96 1 62 0 0 1 69 0 0 0 8 0 96 2 139

Health Sciences 29 16 116 85 0 31 68 6 85 53 0 216 114 100 184 307Human Services:

Cosmetology 0 0 0 0

Transportation Technology 0 45 52 91 0 75 50 179 0 0 0 40 0 120 102 310

Visual Imaging Technology 44 17 36 47 3 24 7 6 0 0 98 26 60Total 129 426 346 427 34 361 285 347 87 114 163 458 250 901 794 1232

09-10 Regional Totals

08-09 Regional Totals

07-08 Regional Totals

% Change from 07-08 30% -11% 8%9%

1360 868 768 2996

1218 791 923 2932

1328 1027 822 3177

TotalInstructional Cluster

CoreCertificate

Technical Certificate

National Skill Certification

13

Page 14: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 1.1

• Four, five and six-year high school graduation rates will improve.

14

Page 15: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The Oakland County graduation rate has been four to six percentage points above the Michigan rate for the classes of 2007 through the class of 2010.

Graduation Rate 1998 - 2010

86 85 8789

91 9193 93

90

82 8179 80

8381

80 81

86 8589 88

86

75 76 75 76

2 47 9

5 64 5 5 6 6 4 4

0

10

20

30

40

50

60

70

80

90

100

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Class of ....

Perc

en

t G

rad

uati

ng

Oakland Michigan Oakland - Michigan

4 Year Cohort Method

15

Page 16: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Oakland County Special Education students’ graduation rate exceeds that of Michigan each year.

Students with Disabilities Graduation Rate 2001 - 2010

50

56

65

7679

73

69 6764 64

50 5155

6770 69

6158 57 59

0

5

10 9 9

48

96 6

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Class of ....

Per

cen

t G

rad

uat

ing

Oakland Michigan Oakland - Michigan

4 Year Cohort Method

16

Page 17: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 1.1

• The percent of exiting students planning to enter post-secondary education or training will increase.

17

Page 18: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

About 90% of Oakland County 10th grade students intend to pursue post-high school studies.

Percent of 10th grade students planning Post HS Education/Training

87.8 88.7 89.2 89.8

.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

2006-07 (13,598) 2007-08 (11,076) 2008-09 (13,190) 2009-10 (12777)

Per

cen

t o

f S

tud

ents

Rep

ort

ing

18

Page 19: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

In 2009-10 among Oakland County 10th graders, 37% plan to attend four year colleges and 41% plan postgraduate studies.

Educational Plans of 10th Grade Students in Oakland County 06-07 - 09-10

8.3

2.9

.2

.8

1.9

1.2

3.4

4.6

38.5

38.3

8.0

2.4

.2

.7

1.8

.9

2.5

4.7

38.9

39.9

8.1

2.0

.2

.5

2.0

.9

2.9

4.8

38.4

40.3

7.5

2.1

.2

.5

2.4

1.0

2.8

4.8

37.4

41.4

.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0

Undecided about future ed plans

Other

Not finish HS

No ed after HS

Job related training through military

Apprenticeship - on-the-job-training

Career-Technical School

2 year career-community college

4 year college

Graduate-Professional studies after 4years of college

Percent of Students

2006-07 2007-08 2008-09 2009-2010

19

Page 20: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 1.1

• The percent of students who have completed post-secondary education or training five years after high school graduation will increase.

20

Page 21: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

In order to assess this goal, districts will need to conduct follow-up surveysof their graduates five or six years after graduation. In order to create countywide summaries, some parts of their surveys would need to be consistent. If these data are to be collected, each district would have to agree to participate.

Example of key information that might help monitor progress on this metric:

21

Page 22: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

MAXIMIZE LEARNINGGOAL 1.2

• Improve the positive, constructive conditions for learning that support diverse students with varying learning styles and cultural backgrounds in all buildings and classrooms in Oakland County.

22

Page 23: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 1.2

• The percent of schools that report they have implemented the Michigan School Accreditation and Accountability System (MISAAS) performance indicators for positive school culture and climate for learning will increase.

23

Page 24: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

94% of schools using the School Improvement Framework report they have created an environment conducive to learning. SIF 1.2.B.3: ...all teachers will design lessons and assessments that engage their students.

2%5%

43%

50%

1% 2%

36%

61%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Getting Started Partially Implemented Implemented Exemplary

Degree of Implementation

Per

cen

t o

f S

cho

ols

2009-10 (107) 2010-11 (101)

24

Page 25: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

95% of schools using the AdvancEd Standards report they have created an environment conducive to learning.

Standard 3.9: The school monitors school climate and takes appropriate steps to ensure that it is condusive to student learning.

0%

6%

27%

67%

0%

5%

27%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Not Evident Emerging Operational Highly Functional

Level of Practice

Per

cen

t o

f S

cho

ols

2009-10 (235) 2010-11 (213)

25

Page 26: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 1.2

• The percent of students who report that positive, constructive conditions for learning exist in their classrooms will improve.

26

Page 27: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

LAC-O has a goal to improve the relationships between students and teachers. A survey was administered to representative samples of 2,500 8th grade students during the 2009-10 school year. 72% of students reported they had positive relationships with their teachers.

Student Reported Relationship With Their Teacher

4.3

23.4

49.2

23.1

.0

10.0

20.0

30.0

40.0

50.0

60.0

0-13 (0 - 25%) 14-27 (26-50%) 28-41 (51-75%) 42-54 (76-100%)

Percent of Positive Responses to a 54 Item Survey

Per

cen

t o

f S

tud

ents

2009-10

27

Page 28: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

INCREASE COLLABORATIVE OPPORTUNITIES

GOAL 2.1• Expand the technological, educational and

resource infrastructure for anywhere, anytime teaching, learning, collaboration, and communication.

28

Page 29: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 2.1

• The technical infrastructure availability will be maintained at 99.9% and available to all districts, teachers, students, and staff.

29

Page 30: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

30

Page 31: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 2.1

• District participation in the use of Oakland Schools’ hosted resources will increase.

31

Page 32: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

LEA participation in Oakland Schools hosted services is steadily increasing.

LEA Participation in OS Hosted Services

0

4

8

12

16

20

24

28

Busi

ness

(AM

S)

Stud

ent

(Zan

gle)

Zang

le L

ite

ON

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eral

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(app

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NO

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ng t

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)

Barr

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filte

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ubic

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dle

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t Li

brar

y M

gt

Serv

er H

osti

ng

Hosted Service

Num

ber

of L

EAs

FY 2008 FY 2009 FY 2010

32

Page 33: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 2.1

• Countywide participation in hosted services will increase cost-savings for LEAs.

33

Page 34: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Technology Services savings to districts rose from $3.6 million in 2008-09 to $3.9 million in 2009-10.

Districts Save Money with Technology Services

$56

$52

$60 $1

28

$429

$1,0

00

$57

$1,2

60

$56

$78

$96 $1

44

$515

$600

$852

$1,2

60

$20 $5

6 $95

$96 $1

44

$515

$600

$966

$1,2

60

$0

$200

$400

$600

$800

$1,000

$1,200

$1,400

ON

E S

ubsi

dy

ON

E N

etw

ork

Long

Ter

m T

ech

Sup

port

Bus

ines

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ppS

uppo

rt

Bar

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da S

PA

Mfil

terin

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AM

S B

usin

ess,

Fin

ance

& H

R

Pea

rson

Ben

chm

ark/

Info

rmS

ubsi

dy

Zan

gle

Sup

port

Inte

rnet

Ser

vice

Pro

vide

r

Do

llar

s S

aved

(in

$10

00)

2007-08 2008-09 2009-10

34

Page 35: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

INCREASE COLLABORATIVE OPPORTUNITIES

GOAL 2.2• Increase opportunities to standardize, centralize

or regionalize district operations and instructional services that result in resource efficiencies and overall cost-savings.

35

Page 36: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 2.2

• How many districts, offices or staff engaged in standardization, centralization or regionalization?

36

Page 37: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

1,319 students in 28 LEAs participated in the Oakland SchoolsHomeless Student Education Programin 2009-10

District 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010

Avondale 6 12 14 10 4

Berkley 2 11 3 7 18

Birmingham 4 20 9 13 33

Bloomfield 7 6 1 3 14

Brandon 3 13 9 4 20

Clarenceville 5 10 14 9 25

Clarkston 6 11 12 8 9

Clawson 9 15 9 8 27

Farmington 14 9 40 36 36

Ferndale 29 46 42 80 46

Hazel Park 24 25 22 27 38

Holly 37 44 27 52 40

Huron Valley 18 51 40 60 88

Lake Orion 21 22 28 36 64

Lamphere 7 13 6 11 11

Madison 3 17 11 12 28

Novi 28 46 43 42 25

Oak Park 21 28 31 47 86

Oxford 6 15 9 8 23

Pontiac 563 459 201 120 117

Rochester 16 27 35 28 25

Royal Oak 101 129 77 48 58

South Lyon 34 28 43 61 85

Southfield 121 107 161 153 210

Troy 11 16 17 19 23

Walled Lake 25 18 36 29 40

Waterford 40 36 68 73 119West Bloomfield 8 6 3 4 7Total 1,169 1,240 1,011 1,008 1,319

Homeless Student Education Program Students Served

37

Page 38: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The Foundation Allowance for the 1,511 students served by Oakland Schools Homeless Program translates into over $13,000,000 in revenue to Oakland districts.

38

Page 39: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

District 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010

Avondale 8 15 9 10 12

Berkley 3 8 0 2 2

Birmingham 0 2 1 1 0

Bloomfield 0 0 0 0 0

Brandon 0 5 2 3 8

Clarenceville 1 6 5 0 0

Clarkston 2 9 7 3 6

Clawson 0 6 0 0 0

Farmington 2 12 8 6 1

Ferndale 14 17 14 17 10

Hazel Park 25 18 29 20 13

Holly 14 18 6 7 10

Huron Valley 31 23 18 22 0

Lake Orion 16 7 0 2 2

Lamphere 2 1 0 0 0

Madison 2 13 10 12 9

Novi 2 2 0 7 3

Oak Park 17 13 11 7 2

Oxford 12 16 4 3 2

Pontiac 52 37 66 72 75

Rochester 15 21 12 7 6

Royal Oak 17 18 5 7 5

South Lyon 12 23 16 29 20

Southfield 1 11 10 6 12

Troy 4 5 7 7 7

Walled Lake 12 19 9 1 3

Waterford 6 24 22 9 9West Bloomfield - 0 5 2 13Total 270 349 276 262 230

Wraparound Students Served230 Students in 23 LEAs were served by the Oakland SchoolsWraparound Programin 2009-10

39

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The Foundation Allowance for the 117 students served by Oakland County Wraparound Program and 25 students in Pregnant and Parenting Teen Wraparound program translates into over $1,000,000 in revenue to Oakland County districts.

Oakland County Wraparound

40

Page 41: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Oakland Schools’ Truancy Team has handled more than 1,000 cases in each of the last three years and served 1,242 middle school students in its Back to School Program in 2009-10.

41

Page 42: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Value to districts of Truancy Team's Work

$575

$1,215

$1,630

$2,983

$2,573 $2,560

$685

$1,042 $1,007

$1,345$1,242

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

2004-05 2005-06 2006-07 2007-08 2008-09 2 2009-10 2005-06 2006-07 2007-08 2008-09 2 2009-10

Truancy Cases Back to School Students

Val

ue

to D

istr

icts

(in

$1,

000)

The Truancy Team provided $3.8 million of services to Oakland County LEAs in 2009-10.

Truancy cases are valued at $2,500 & Back to School at $1,000 42

Page 43: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The Oakland County JobLink Service Center served over 1,000 youth in 2010.

Workforce Investment Act Youth Participation

498

655

1029 1023

0

200

400

600

800

1000

1200

2007 2008 2009 2010

JobLink Service Center

Nu

mb

er o

f P

arti

cip

ants

Number of Participants

43

Page 44: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

PLUS Club Service Levels(Partnering for Lasting Upward Success)

31

57

64

80

25

4139 40

24

3937 36

24

3937 36

0

10

20

30

40

50

60

70

80

90

2007 2008 2009 2010 2007 2008 2009 2010 2007 2008 2009 2010 2007 2008 2009 2010

PLUS Club Seniors Graduates Post-Secondary

Nu

mb

er o

f P

arti

cip

ants

Number of Participants

Partnering for Lasting Upward Success (PLUS) serves in-school youth.

44

Page 45: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

26 Districts & the Oakland Schools Technical Campuses are using Pearson Inform to analyze data about student achievement.

Teachers & administrators loggeda total of 29,000 hours in the toolthrough the first quarter of 2011.

District2010 3rd Quarter

2010 4th Quarter

2011 1st Quarter

Avondale 96 311 591Berkley 17 41 126Birmingham 243 416 596Bloomfield Hills 26 202 599Brandon 32 124 41Clarenceville 25 20 14Clarkston 331 490 450Clawson 4 17 101Farmington 553 1601 1353Ferndale 124 101 208Hazel Park 5 53 68Holly 113 280 324Huron Valley 304 1215 1707Lake Orion 209 357 2535Lamphere 26 116 278Madison 5 2 42Novi 143 155 202Oak Park 0 7 13CFE 43 32 23Oxford 10 31 104Pontiac 17 32 245Rochester 278 1725 3114Royal Oak 44 166 293South Lyon 1272 996 2450Southfield 108 146 316Troy 46 302 212West Bloomfield 24 44 34Total Hours 4099 8983 16041 29123

Total Hours Logged in Pearson Inform

Grand Total

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27 districts and 27 non-public schools participated in theMichigan Green Schools Program in 2010-11

46

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18 districts participated in the Oakland Human Resources Consortium (OHRC), a consortium of Oakland County school districts dedicated to the recruitment, selection, employment, and professional growth of quality educators and other school district employees.

47

Page 48: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

26 of the 28 LEAs used Production Printing & Graphics in 2009-10.

48

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METRICS FOR GOAL 2.2

• Dollars saved through standardization, centralization and/or regionalization.

49

Page 50: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

• In 2009-10, savings and enhancements brought Oakland County districts approximately $73,150,000.

SUPPORT SERVICES

INSTRUCTIONAL SERVICES

DIRECT SERVICES TO STUDENTS, STAFF AND DISTRICTS

District Service Report

50

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METRICS FOR GOAL 2.2

• There will be an increase in the number of education/business/agency/community partnership projects (including grants) that produce improved outcomes for participants.

51

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GRANTS BROUGHT IN $113,662,752

IN FY10

• General Fund - $5,774,825• Special Education Fund - $57,540,330• Vocational Education Fund - $1,820,996• Other - $48,526,601 (includes JobLink and one-

time ARRA grants of $1.7M)

52

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BUILD CAPACITY FOR CONTINUOUS IMPROVEMENT

GOAL 3.1• Increase the skills, knowledge and attitudes

within districts and schools that improve their capacity to operate more efficiently and effectively.

53

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METRICS FOR GOAL 3.1

• Increase the percent of schools with improvement plans that meet state requirements.

54

Page 55: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

ALL OAKLAND COUNTY PUBLIC SCHOOLS SUBMIT THEIR SCHOOL IMPROVEMENT

PLANS ONLINE

• The State of Michigan now requires that public schools submit their School Improvement Plans online.

• 100% of Oakland County schools submit their School Improvement plans.

55

Page 56: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

METRICS FOR GOAL 3.1.2

• Increase direct support to schools and districts for sustained success.

56

Page 57: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Professional learning opportunities specifically intended to develop leadershipabound.

Page 1 of 357

Page 58: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Professional learning opportunities specifically intended to develop leadership abound.

Page 2 of 358

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Professional learning opportunities specifically intended to develop leadership abound.

Page 3 of 359

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METRICS FOR GOAL 3.1.3

• Increase the percent of people who participate in Oakland Schools-sponsored professional development or consultation.

60

Page 61: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The number of participantsin PD for individual districtsremained at about 21,000 in2008-09 and 2009-10.

61

Page 62: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

PROFESSIONAL DEVELOPMENT

• In addition to the 31,459 participants who attended 1,385 events in 2009-2010, an additional 23,061 participants attended 679 more events (these participants attended other countywide and multi-district professional development events in which they were not identified by individual district).

62

Page 63: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The number of participants in professional development for multiple districts was about 10,000 in 2009-10, down from about 12,000 in 2008-09.

Please note that these datarepresent only those programs that were offered to all districts. PD deliveredto a single district is reported in metric 3.1.2.

63

Page 64: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Instructional Servicesconsultants logged12,433 hours of consultation with districts and 4,971 points of contact during the 2009-10 school year. The number of contacts is almost identical to the previous year and the hours of consultation were up almost 50%.

Points of Assistance

Hours of Assistance

Points of Assistance

Hours of Assistance

Points of Assistance

Hours of Assistance

Avondale 111 182.8 93 133.5 103 212.5Berkley 148 275.8 125 175.5 181 327.6Birmingham 252 425.3 333 466.0 240 383.9Bloomfield Hills 179 312.8 145 151.5 180 264.7Brandon 73 139.8 75 121.3 94 138.7Clarenceville 90 213.8 73 153.0 96 202.6Clarkston 200 365.8 199 295.3 158 207.7Clawson 86 141.3 122 240.5 109 206.7Farmington 166 273.5 228 358.5 248 456.7Ferndale 282 750.5 269 578.3 148 310.9Hazel Park 123 359.0 113 172.0 70 150.3Holly 81 184.5 84 162.3 97 207.3Huron Valley 143 309.3 102 127.5 189 440.0Lake Orion 142 282.3 189 316.5 182 412.7Lamphere 162 343.5 105 116.5 112 161.5Madison 250 549.0 111 184.3 78 98.8Novi 65 154.0 79 105.8 119 238.2Oak Park 275 779.0 261 563.3 318 1,313.7Oxford 87 210.5 130 245.3 114 244.5Pontiac 826 2,067.5 647 1,467.5 649 3,872.7Rochester 244 422.5 334 583.0 291 488.8Royal Oak 126 198.0 147 160.3 188 322.8South Lyon 89 114.8 86 112.8 144 185.8Southfield 241 474.0 203 312.5 187 375.0Troy 208 325.3 152 235.8 204 355.2Walled Lake 191 270.5 184 239.5 160 294.1Waterford 211 429.0 252 429.8 197 372.9West Bloomfield 125 262.0 134 168.3 115 187.9TOTAL 5,176 10,815.5 4,975 8,375.8 4,971 12,433.4

2009-2010

Instructional Services Assistance

2007-2008 2008-2009

64

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CLOSE GAPS AND REDUCE INEQUITIESGOAL 4.1

• Close the gaps between groups of students in achieving state learning standards.

65

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METRICS FOR GOAL 4.1

• There will be a decrease in the difference between the percent of African American, Hispanic, students eligible for free or reduced price lunch, English Language Learners and special education students who meet state learning standards as measured by statewide assessments and the percent of all students who meet state standards.

• To learn more about the Learning Achievement Coalition-Oakland, visit www.lac-o.org.

66

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The Learning Achievement Coalition of Oakland (LAC-O) is working toward the goal of reducing the achievement gaps for African American students. The gap has narrowed for math and reading.

2005-06 - 2009-10 MEAP Math & Reading 3-8 Combined for African American Students

5862 64

71 74 7175

69 71

7881 83 85

88 8986 88 87 87

90

-23 -21 -21-17 -16 -15 -14

-17 -16-12

-40

-20

0

20

40

60

80

100

2005-06(13288)

2006-07(13216)

2007-08(13182)

2008-09(13327)

2009-10(13139)

2005-06(13297)

2006-07(13206)

2007-08(13117)

2008-09(13305)

2009-10(13116)

Mathematics Reading

Year (Number of Students in Group)

Per

cen

t P

rofi

cien

t

African American Students All Students (79,373) Gap

67

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The gaps have not changed substantially in either subject area at grade 11.

2007-2010 MME 11th Grade Results for African American Students

18 1520 21

37 39 3843

55 5457 58

66 68 6771

-38 -38 -37 -37

-29 -29 -28 -27

-50

-40

-30

-20

-10

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2007 2008 2009 2010

Math Reading

Subject Area & Year

Per

cen

t M

et (

Gap

in

% M

et)

African American (2873) All Students (14180) Gap

(Number of students group for 2010 Math)

68

Page 69: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Oakland Schools is working toward the goal of reducing the achievement gaps for Hispanic students. The gap has narrowed for math and reading.

2005-06 - 2009-10 MEAP Math & Reading 3-8 Combined for Hispanic Students

6469

7477

81

7176

73 747981 83 85

88 8986 88 87 87

90

-17 -15-12 -11

-9

-15 -13 -14 -13 -11

-40

-20

0

20

40

60

80

100

2005-06(2341)

2006-07(2238)

2007-08(2468)

2008-09(2554)

2009-10(2473)

2005-06(2252)

2006-07(2183)

2007-08(2401)

2008-09(2495)

2009-10(2434)

Mathematics Reading

Year (Number of Students in Group)

Per

cen

t P

rofi

cien

t

Hispanic Students All Students (79,373) Gap

69

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The gaps have narrowed in both subject areas at grade 11.

2007-2010 MME 11th Grade Results for Hispanic Students

3134

39 4045 48

535755 54

57 58

66 68 6771

-25-19 -18 -18

-21 -20

-14 -14

-40

-30

-20

-10

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2007 2008 2009 2010

Math Reading

Subject Area & Year

Per

cen

t M

et (

Gap

in

% M

et)

Hispanic (290) All Students (14180) Gap

(Number of students group for 2010 Math)

70

Page 71: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The Learning Achievement Coalition of Oakland (LAC-O) is working toward the goal of reducing the achievement gaps for students eligible for free orreduced price lunch. The gap has narrowed for math and reading.

2005-06 - 2009-10 MEAP Math & Reading 3-8 Combined for Students Eligible for Free or Reduced Price Lunch

6164

6873

78

7074

71 71

8081 83 8588 89

86 88 87 8790

-20 -19 -18-15

-11-16 -14 -16 -16

-11

-40

-20

0

20

40

60

80

100

2005-06(15036)

2006-07(16814)

2007-08(17954)

2008-09(19205)

2009-10(22301)

2005-06(14892)

2006-07(16693)

2007-08(17786)

2008-09(18983)

2009-10(22061)

Mathematics Reading

Year (Number of Students in Group)

Pe

rce

nt

Pro

ficie

nt

Economically Disadvantaged Students All Students (79,373) Gap

71

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The gaps have narrowed slightly in both subject areas at grade 11.2007-2010 MME 11th Grade Results for Economically Disadvantaged Students

23 2426

29

3943 41

48

55 5457 58

66 68 6771

-32 -30 -31 -29 -27 -25 -25 -23

-40

-30

-20

-10

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2007 2008 2009 2010

Math Reading

Subject Area & Year

Per

cen

t M

et (

Gap

in

% M

et)

E.D. (3278) All Students (14180) Gap

(Number of students in group for 2010 Math)

72

Page 73: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

Oakland Schools is working toward the goal of reducing the achievement gaps for English language learners. The gap has not changed for math and narrowed after increasing for reading.

2005-06 - 2009-10 MEAP Math & Reading 3-8 Combined for English Language Learners

74 75 7779

83

73 73

6669

7781 83 85

88 8986 88 87 87

90

-7 -8 -9 -9 -7

-13 -15-20 -18

-13

-40

-20

0

20

40

60

80

100

2005-06(4640)

2006-07(3968)

2007-08(4001)

2008-09(4207)

2009-10(6536)

2005-06(4274)

2006-07(3636)

2007-08(3660)

2008-09(3801)

2009-10(6238)

Mathematics Reading

Year (Number of Students in Group)

Perc

en

t P

rofi

cie

nt

Eng. Lang. Learners All Students (79,373) Gap

73

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The gap has widened for math and has not changed for reading at grade 11.

2007-2010 MME 11th Grade Results for English Language Learners

27 2932

2420

24 22 24

55 5457 58

66 68 6771

-29-25 -25

-34

-46 -44 -45 -47

-60

-50

-40

-30

-20

-10

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2007 2008 2009 2010

Math Reading

Subject Area & Year

Per

cen

t M

et (

Gap

in

% M

et)

E.L.L. (310) All Students (14180) Gap

(Number of students group for 2010 Math)

74

Page 75: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The Learning Achievement Coalition (LAC-O) of Oakland is working toward the goal of reducing the achievement gaps for students with individual education plans (IEPs). The gap has narrowed for math and reading.

2005-06 - 2009-10 MEAP Math & Reading 3-8 Combined for Students with IEPs

5155

5762

69

5659 57 57

66

81 83 8588 89

86 88 87 8790

-30 -29 -28 -26-21

-31 -29 -29 -30-24

-40

-20

0

20

40

60

80

100

2005-06(8045)

2006-07(8448)

2007-08(8310)

2008-09(8345)

2009-10(8137)

2005-06(7893)

2006-07(8276)

2007-08(8140)

2008-09(8208)

2009-10(7946)

Mathematics Reading

Year (Number of Students in Group)

Perc

en

t P

rofi

cie

nt

with IEP All Students (79,373) Gap

75

Page 76: METRICS CONTINUOUS IMPROVEMENT PLAN July 2011. STRATEGIC DIRECTIONS 1.Maximize learning 2.Increase collaborative opportunities 3.Build the capacity for.

The gap for math has widened slightly but has not changed for reading atgrade 11.

2007-2010 MME 11th Grade Results for Students With Individual Educational Plans

15 14 15 14

2629

32 31

55 5457 58

66 68 6771

-40 -40 -42 -44-40 -39

-34-40

-60

-50

-40

-30

-20

-10

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2007 2008 2009 2010

Math Reading

Subject Area & Year

Per

cen

t M

et (

Gap

in

% M

et)

with IEP (1161) All Students (14180) Gap

(Number of students in group for 2010 Math)

76

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LAC-O has a goal aimed at increasing the percent of 9th grade students who have successfully completed Algebra I. The gaps between groups of students in Algebra I are very similar to the MEAP and MME gaps.

Algebra I "PASSING" RATES for Classes of 2011 - 2013

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Group of Students

Per

cen

t o

f S

tud

en

ts

Class of 2011 Class of 2012 Class of 2013

Class of 2011 65% 44% 82% 46% 72% 45% 68% 27% 68% 89% 62% 69% 62%

Class of 2012 70% 48% 91% 49% 75% 49% 73% 29% 73% 73% 67% 74% 65%

Class of 2013 74% 58% 88% 72% 77% 63% 79% 39% 76% 69% 71% 78% 71%

AllAfrica

n Ameri

AsianHispa

nicWhite

Econ Disadv

Not E. D.

With IEPs

w/o IEPs

Eng Lang Learn

Native Eng

Speak

Female

Male

77

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CLOSE GAPS AND REDUCE INEQUITIESGOAL 4.2

• Improve allocation of human and financial resources in ways that meet the instructional needs of individual schools, districts and service areas.

78

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METRICS FOR GOAL 4.2

• The distribution of instructional resources will be based on data reflecting the unique needs of schools and districts.

79

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80

2009-10 Instructional Services consulting time is correlated with % of economically disadvantaged students.

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81

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ADVOCATE FOR PUBLIC EDUCATION GOAL 5

• Increase Oakland County citizens’ support of public education.

82

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METRICS FOR GOAL 5.1

• Increase the number of positive responses to survey questions about the quality, relevance and effectiveness of public education in Oakland County.

• This metric is under development for FY 2012.

83

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METRICS FOR GOAL 5.2

• Achieve public policy and legislation which improves the adequacy, equity, predictability, and stability of public education funding in Michigan at all levels.

84

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Tri-County Alliance, Michigan Association of School Boards, Michigan School Business Officials, Michigan Association of School Administrators and Middle Cities Education Association have been working cooperatively to address the school funding crisis in Michigan. We believe that Michigan needs a comprehensive statewide school funding plan based on data, which will address systemic change in school finance and education reform.

Citizens Research Council of Michigan (CRC), a well respected, non-partisan public policy research organization has conducted a statewide school finance and reform study.  The study, “Education in Michigan: Finance and Reform,” provides comprehensive and much needed data to both quantify and clarify the school funding debate.

85

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ADVOCATE FOR PUBLIC EDUCATIONGOAL 5.3

• Expand alliances with federal representatives, the Michigan Legislature, Michigan department of Education, and other organizations and state agencies that result in legislative and policy decisions that positively impact school districts and their students.

86

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METRICS FOR GOAL 5.3

• Oakland Schools will be part of a number of national, state and local alliances aimed at improving public education policy.

87

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We communicate with and provide legislative services to local education organizations including:

• Oakland Schools Board of Education• Oakland County Superintendents Association (OCSA)• Oakland County Superintendents Association Legislative

Action Committee (OCSA LAC)• Oakland County School Boards Association (OCSBA)• Oakland County School Boards Association Legislative

Committee• Oakland County School Business Officials (OCSBO)• Oakland County Human Resource Association (OCHRA)• Oakland County School Public Relations Association

(OCSPRA)• Oakland County Teaching & Learning Council (T&L)• Tri-County Alliance (TCA)

Oakland Schools is part of many state and national alliances aimed at improving public education.

88

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FOSTER COMMUNICATION AND ENGAGEMENT

GOAL 6.1• Improve timely two-way communication and

engagement among educators and other relevant stakeholders.

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METRICS FOR GOAL 6.1

• Multiple venues, including technology and social media, are used to communicate and engage with stakeholders.

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Using multiple venues (e.g., Moodle, Twitter, Facebook, & Wikis) is a growing practice in Oakland Schools, but we have not yet implemented a mechanism to collect, track and report comprehensive data regarding the extent of this emerging way of connecting and engaging with our stakeholders.

Social media are being used at Oakland Schools, but …

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METRICS FOR GOAL 6.1.2

• Stakeholder satisfaction with the quality and types of products, services and resources offered by Oakland Schools will be maintained at high levels.

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2008 OS CUSTOMER SATISFACTION SURVEYHOW WELL ARE WE DOING WHAT WE DO?

Across the 82 services, programs or products rated by districts (27 of 28), the percent of Very Well (4) ratings to Not at All (1) ratings:

4 3 2 1 N Very Somewhat Not Very Not at All Not Sure

or Unaware

42.3% 29.4% 9.7% 2.1% 16.5%

65 services, programs or products were rated by 20 (75%) or more of the districts (i.e., treating Not Sure or Unaware as missing data), of those: •61 (93.8%) had 75% or more positive ratings (Somewhat or Very Well)•1 (1.5%) had 30% or more negative ratings (Not Very or Not at All)

Survey data have shown that stakeholder satisfaction with Oakland Schools’ services is high.

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METRICS FOR GOAL 6.1.3

• Maintain highly engaged referent groups around Oakland Schools products, services and resources.

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Oakland Schools maintains many highly engaged referent groups.

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Oakland Schools maintains many highly engaged referent groups.

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Oakland Schools maintains many highly engaged referent groups.

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FOR MORE INFORMATION…

• Visit the Oakland Schools website at www.oakland.k12.mi.us

• Contact Danelle Gittus, APR, Communication Services Manager at 248.209.2181 or [email protected]

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