McLean & Company - Engagement · Benchmark Ratio of Engaged t o Disengaged Organization's Ratio of Engaged t o Disengaged ENGAGED ALMOST ENGAGED INDIFFERENT DISENGAGED Current Year

ACME Incorporated

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Employee Engagement Goes Beyond SatisfactionACME Incorporated

Open Date: Apr 01, 2015

Close Date: Apr 16, 2015

1356# of Employees

1130# of Responses

83.0%Response Rate

2

Current Year

40.0%

22.1%

18.9%

18.9%

2.1:1

2.5:1

Previous Year

29.7%

23.9%

23.0%

23.3%

1.3:1

See the appendix in this report for more information on our engagement

calculation and benchmark.

ENGAGEDEngaged employees consistently exceed expectations.

They are energized and passionate about their work,

leading them to exert discretionary effort to drive

organizational performance.

ALMOST ENGAGEDAlmost engaged employees sometimes exceed

expectations and are generally passionate about their

work. At times they exert discretionary effort to help

achieve organizational goals.

INDIFFERENTIndifferent employees are satisfied, comfortable, and

generally able to meet minimum expectations. They see

their work as “just a job”, prioritizing their needs before

organizational goals.

DISENGAGEDDisengaged employees usually fail to meet minimum

expectations, putting in time rather than effort. They have

little interest in their job and the organization and often

display negative attitudes.

Benchmark Ratio of Engaged to Disengaged

Organization's Ratio of Engaged to Disengaged

ENGAGED ALMOST ENGAGED INDIFFERENT DISENGAGED

Current Year 40.0% 22.1% 18.9% 18.9%

Previous Year 29.7% 23.9% 23.0% 23.3%

Benchmark 43.5% 24.1% 15.1% 17.4%

Overall Engagement ResultsACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

3

Department REmployees: 4

25 75

Department WEmployees: 22

18 9 9 64

Department OEmployees: 73

16 16 22 45

Department EEmployees: 87

15 15 26 44

Department SEmployees: 55

22 20 15 44

Department FEmployees: 26

27 15 15 42

Department PEmployees: 43

21 19 19 42

Department GEmployees: 92

15 17 26 41

0% 100%

Highest 8 Departments

Department YEmployees: 10

30 30 30 10

Department KEmployees: 38

16 18 32 34

Department UEmployees: 17

35 18 12 35

Department DEmployees: 62

19 18 27 35

Department VEmployees: 61

21 16 26 36

Department JEmployees: 47

11 23 30 36

Department NEmployees: 55

22 20 20 38

Department CEmployees: 94

28 17 17 38

0% 100%

Lowest 8 Departments

Disengaged Indifferent Almost Engaged Engaged

Engagement Results by DepartmentACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

5

% of Employees

Engagement by Years of service

37

38

35

26

34

26

26

29

12

22

17

21

25

29

25

26

20

24

26

26

17

21

23

28

32

16

22

27

24

24

25

17

50

44

44

37

40

36

39

43

8

24

20

19

24

26

23

21

15

20

19

22

15

19

18

22

27

12

17

22

21

19

20

14


0 100

Less than 3 months

3 to less than 6months

6 months to lessthan 1 year

1 year to less than 3years

3 years to less than5 years

5 years to less than10 years

10 years to lessthan 20 years

20+ years

Current YearEmployees: 48








Previous YearEmployees: 41








Engagement Results by Additional DemographicsACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

6

% of Employees

Engagement by Current performance

33

30

30

32

21

22

28

24

20

23

23

25

20

22

27

23

17

26

26

28

42

39

42

40

35

19

25

23

18

23

20

21

15

20

21

19

15

21

21

21


0 100

A performer

B performer

C performer

D performer

E performer














1356# of Employees

1130# of Responses

83.0%Response Rate

7

% of Employees

Engagement by Age

32

33

33

25

26

25

23

22

24

26

18

22

21

26

26

26

22

24

24

21

40

43

39

41

37

22

22

23

20

24

16

18

19

20

21

22

18

19

19

18


0 100

Younger than 25

25 to 34

35 to 44

45 to 54

Older than 54














1356# of Employees

1130# of Responses

83.0%Response Rate

8

% of Employees

Engagement by Gender

28

32

25

23

23

23

24

22

39

41

23

21

18

20

19

18


0 100

Male

Female








1356# of Employees

1130# of Responses

83.0%Response Rate

9

% of Employees

Engagement by Position

40

29

28

33

33

28

20

29

22

26

20

25

6

26

24

23

23

40

35

24

17

24

24

50

30

43

44

40

39

17

35

25

25

19

22

5

15

18

20

20

33

30

17

13

21

19


0 100

C-Level Officer

VP-Level

Director-Level

Manager

Team Lead /Supervisor

Team Member
















1356# of Employees

1130# of Responses

83.0%Response Rate

10

ACME IncorporatedOpen Date: Apr 01, 2015Close Date: Apr 16, 2015

# of Employees# of ResponsesResponseRate

13561130

83.0%McLean Employee Experience Score

Employee Experience QuestionHow likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

# of Respondents # of Respondents # of RespondentsDETRACTORSAnswered 0-6

NEUTRALAnswered 7-8

SUPPORTERSAnswered 9-10301 26.6% 453 40.1% 376 33.3%

Employee Experience Score Previous Score Benchmark Average

6.6 -2.2 -0.6Employee Experience Score = % Supporters - % Detractors

11

ACME IncorporatedOpen Date: Apr 01, 2015Close Date: Apr 16, 2015

# of Employees# of ResponsesResponseRate

13561130

83.0%McLean Employee Experience Score

TOP 5 DEPARTMENTS1 73

30.1Department O85.0%

BOTTOM 5 DEPARTMENTS2 9424.5Department C 7583.0% -5.3Department T

81.0%3 56119.7Department V 5281.0% -5.8Department H

79.0%4 44714.9Department J 5585.0% -7.3Department S

83.0%5 39214.1Department G 3679.0% -8.3Department Q

86.0%210

-30.0Department Y83.0%1

12

0% 100%

Previous Year Benchmark

Working Environment 73% (+4) 79% (-2)

Coworker Relationships 64% (+3) 68% (-1)

Manager Relationships 53% (+5) 60% (-1)

Work Life Balance 54% (+3) 58% (--)

Employee Empowerment 52% (+4) 61% (-5)

Culture 50% (+5) 62% (-6)

Department Relationships 45% (+5) 48% (+1)

Learning And Development 45% (+4) 43% (+6)

Company Potential 41% (+5) 57% (-11)

Benefits 41% (+3) 47% (-3)

Customer Focus 35% (+6) 56% (-15)

Senior Management Relationships 32% (+6) 43% (-5)

Compensation 33% (+4) 37% (--)

Rewards And Recognition 32% (+5) 40% (-3)

< 40% Low Performing 40%-59% Average Performing > 59% High Performing

77%

67%

58%

57%

56%

55%

50%

49%

46%

44%

41%

38%

37%

37%

Driver ResultsACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

13

Job Driver Organizational Driver Retention Driver

Employee Empowerment

Company Potential

Culture

Senior Management Relationships

Customer Focus

Rewards And Recognition

Department Relationships Learning And Development

Compensation Benefits

Coworker Relationships

Work Life Balance

Working Environment

Manager Relationships

IMPROVE LEVERAGE

low

Impa

ct o

n En

gage

men

tH

igh

low Driver Score HighEVALUATE MAINTAIN

Priority MatrixACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

14

DRIVER: COMPANY POTENTIAL

0% 100%


People in this organization are committed todoing high quality work.

49% (+3) 61% (-8)

This organization has a bright future. 47% (+5) 63% (-11)

I believe in the organization's overall businessstrategy.

41% (+6) 56% (-8)

I am impressed with the quality of people atthis organization.

38% (+5) 55% (-12)

This organization encourages innovation. 30% (+7) 47% (-10)


52%

52%

47%

43%

37%

Action Plan - ImproveACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

15

DRIVER: DEPARTMENT RELATIONSHIPS

0% 100%


I have good working relationships withemployees in other departments.

74% (+1) 79% (-3)

Departments work well together to getthings done.

35% (+5) 38% (+2)

The contributions of my department arerecognized by other departments.

28% (+6) 41% (-7)


75%

40%

34%

Action Plan - ImproveACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

16

Interpreting the Results

Engagement CalculationThe survey questions were developed by subject matter experts. The reliability of the overall engagement score was calculated using Cronbach’s alpha. The reliability for engagement wasfound to be α = 0.92. Engagement is calculated by averaging the responses to the engagement measure questions, for each employee. Average scores correlate to our four levels ofengagement.

Average scores between 5.01 – 6.00 = Engaged Average scores between 4.01 – 4.50 = IndifferentAverage scores between 4.51 – 5.00 = Almost engaged Average scores less than 4.00 = Disengaged

Driver CalculationMcLean & Company uses a standardized 6-point scale for data collection. Respondents are asked to indicate the extent to which they agree with each statement by choosing a numberbetween 1 and 6 on the scale. We display the results as a top box score, or the percentage of respondents who chose 5 or 6 (agree or strongly agree).

BenchmarksMcLean & Company offers clients a general benchmark to ensure the data has enough breadth and depth to maintain its integrity. The following industries are included in McLean &Company’s engagement survey benchmark: Business Services, Financial Services, Not-for-profit, Manufacturing, Construction, Retail/Wholesale, Consumer Products, Energy, Health Care,Government, Education.

Ultimately the state of engagement at every organization is shaped by its people, culture, history, and other factors. Consequently, all decisions related to engagement initiatives must bebased on your organization’s results and unique needs. External comparisons – including benchmarks – should be used to provide context around your results rather than to make decisions.

Priority MatrixThe prioritization grid is created by plotting the top box scores for each driver on the horizontal axis and the impact of each driver on engagement on the vertical axis. The top box scores foreach driver are calculated by taking the average top box score (% of respondents selecting 5 or 6) for each of the question that relates to the corresponding driver. The impact each driver hason engagement is determined by calculating the correlation between each driver and engagement and then multiplying this correlation score by the slope between each driver andengagement.

AppendixACME Incorporated



1356# of Employees

1130# of Responses

83.0%Response Rate

31

McLean & Company - Engagement · Benchmark Ratio of Engaged t o Disengaged Organization's Ratio of Engaged t o Disengaged ENGAGED ALMOST ENGAGED INDIFFERENT DISENGAGED Current Year

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