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Nov 08, 2014



model paper

Sikkim Manipal University - DDE Master of Business Administration II Semester Production and Operations Management (MB0044)

Duration : 2 hours

Total marks: 140


Section A

50 X 1= 50 marks

1. Time and Motion Study is a method used in which of the following? a. Labour productivity b. Capital productivity c. System productivity d. Personnel Productivity

2. Lack of expertise, quality considerations, nature of demand, and cost factors come under which of the following? a. Balancing of workstations b. Outsourcing strategies c. Quality circles d. Rationalisation of packaging methods

3. The first step in increasing the labour productivity is _____________ a. Balancing operations in assembly line b. Reallocation of workers c. Setting up productivity norms d. Evaluation of production operations

4. Releasing the necessary tools and equipment, instruments, and inspection devices for the purpose of production is a part of which one of the following? a. Scheduling b. Routing c. Dispatching d. Expediting 5. Which approach is used to gain access to foreign markets and quickly promote an organisation's interest? a. Joint venture b. Technology transfer c. Collaboration d. Licensing 6. The __________ strategy is the use of processes that provide little variety in high volumes and mostly customised. a. Manufacturing b. Functional c. Service d. Global

7. Allocation of resources is an element of which of these strategies? a. Marketing Strategy b. Operations Strategy c. Business Strategy d. Service Strategy

8. _________ forecasting is vital both for capacity-lead and capacity-lag decisions. a. Supply b. Quality c. Demand

d. Operation 9. Facility, capacity, and layout planning are a part of which of these operation strategies? a. Operating decisions b. Process decisions c. Quality decisions d. Capacity decisions 10. In the equation Ft =Ft-1 + (At 1 Ft-1), represents which of the following? a. New forecast b. Old forecast c. Actual value for the period d. Smoothing constant 11. Forecast error = ___________ - Forecast demand a. Actual decision b. Actual demand c. Actual forecast d. Actual allowance 12. The forecast can be trend based for which of the following? a. Products in the launch stage b. Products in the decline stage c. Products in the maturity stage d. Products in the growth stage 13. In which of the following industries is closeness to the market place a key factor? a. Cement b. Paper c. Meat products d. Computers

14. Which among the following methods assumes that in the foreseeable future the cost value does not change significantly? a. Breakeven analysis b. Rating plan c. Centre of gravity d. Point rating 15. Which among the following methods is used when both distance and load have to be considered for optimality in terms of cost? a. Factor rating b. Rating plan c. Centre of gravity d. Point rating 16. In which of the following sectors is the flexibility of choice low regarding the selection of a location? a. Hospitality b. Governmental organisations c. Computer d. Transportation 17. In assembly Line Balancing, the time available at each station is known as ________ time. a. Operation b. Productive c. Service d. Cycle 18. Which of the following technique is helpful in determining the magnitude of product flow between departments? a. Materials handling b. Line balancing c. Evaluating layout

d. Layout planning 19. ________ layouts are not flexible as they are specifically designed for making or assembling one product. a. Hybrid layout b. Product layout c. Process layout d. Detailed layout 20. Which of the following can be kept on a work bench and picked up? a. Special equipment b. Part to picker c. Workplace equipment d. Horizontal travel 21. Which of the following quality control tools helps in pin-pointing the exact points at which errors have crept in? a. Histogram b. Flow chart c. Scatter diagram d. Control charts

22. Which of the following dimension of quality verifies that the variability in the process is within acceptable limits so as not to compromise the functionalities that the designer wanted? a. Quality of design b. Conformance to design c. Utilisation conditions d. After sales service

23. Acceptance sampling is also known as ____________________.

a. Fool-proofing b. Double sampling c. Pareto analysis d. End of line inspection 24. "The main thrust of total productive maintenance is _________________. a. Eliminating all break downs b. Testing purchased goods c. Conforming to requirements d. Conformance to quality standards 25. ____________________ focuses upon the needs of the business, its activities, their flow, and the data entities they create. a. Physical model b. Database model c. Logical model d. Server model

26. In ________________ , the purpose of the process is to be written in a statement. a. Business process modelling b. Logical process modelling c. Meta-process modelling d. Physical process modelling 27. ______________________ represents the entities or clusters of information and their relationships maintained for the business. a. Process flow diagram b. Control flow diagram c. Entity relationship diagram d. Data flow diagram

28. Which of the following is one of the reasons for optimising the business process? a. To determine the disposition of data b. To maximise the earnings of the organisation c. To go deeper into the details and collect data d. To verify the adequacy of data

29. Use __________________ of tasks to monitor and control the project deliverables. a. Polar chart b. Radar chart c. Milestone chart d. GANTT chart 30. _________________ is the individual responsible for managing the project. a. Customer b. Project manager c. Sponsor d. Designer 31. __________________ formalise acceptance and bring project to an orderly end. a. Controlling processes b. Executing processes c. Closing processes d. Planning processes

32. Who are responsible for the completion of the project as per the plans of the project? a. Team members b. Stage managers c. Customers

d. Stage teams

33. __________________ involves the execution of the project as per the plan. a. Feasibility stage b. Research stage c. Preparation stage d. Implementation stage

34. Identifying the actions to minimise the risk consequences is also known as _______________. a. Risk assessment b. Risk mitigation c. Risk prioritising d. Risk management

35. Which of the following may be done through regularly organised meetings and quality reviews? a. Outstanding project work evaluation b. Project review questionnaire c. Final product evaluation d. Process evaluation 36. _____________ plan is developed using the forecast demand as the input. a. Marketing b. Aggregate c. Differential d. Business

37. Information technology companies follow the ________________ strategy

a. Chase demand strategy b. Level production strategy c. Stable work-force strategy d. Differentiation strategy 38. ____________ is an integrated process transforming raw materials into finished products which are then delivered to the customer. a. Customer Relationship Management b. Supply Chain Management c. Vendor Management Inventory d. Total Quality Management 39. _________________ must monitor the entire supply chain to detect early warning signals of changing customer demand and needs. a. Sales and operations planners b. Finance manager c. Business analyst d. Distributor

40. "Critical path method overcomes the deficiencies of _____________. a. CPM chart b. Gantt chart c. Flow chart d. PERT chart

41. In which of the following starting time of the processing job is determined by setting back the number of days required for its processing, from finish date? a. Index method of scheduling b. Critical ratio scheduling c. Forward scheduling

d. Backward scheduling 42. ______________ looks at the manufacturing activities with a view to make the components simpler, processes faster, and the products better. a. Control engineering b. Industrial engineering c. Value Engineering d. Systems engineering 43. _____________ is done for the processes and quality assurance measures. a. Evaluation b. Inspection c. Implementation d. Optimisation 44. Which of the following determines the quantities to be produced at specified intervals of time? a. Inspection b. Distribution c. Forecasting d. Retailing

45. The companies which undertake supplying the manufactured products of an organisation are called as ____________. a. Suppliers b. Customers c. Producers d. Vendors

46. ____________enables a firm to meet the changing demands of the customers in order to develop new processes and materials and to make the organisation more agile in its manufacture.

a. Delivery time b. Quality c. Flexibility d. Quantity

47. ______________ is the result of a decision taken at the highest level. a. Marketing Strategy b. Business Strategy c. Operations Strategy d. Service Strategy

48. _____________ is the process of estimating, routing, and scheduling a. Planning b. Controlling c. Implementing d. Functioning 49. "________________ management involves defining a backup procedure a. Configuration b. Risk c. Quality d. Change 50. Which of the following is seen as anti-people policy? a. Varying workforce size by hiring or layoffs b. Sub-contracting c. Using part-time workers d. Varying production rates through overtime or idle time

Section B

25 X 2= 50 marks

1. Which among the following are the quality tools? 1. Line of balance 2. Gantt chart 3. Control chart 4. Checksheet

a. Options 1 & 2 b. Options 3 & 4 c. Options 1 & 4 d. Options 2 & 3 2. Consider the below mentioned statements. 1. Breakeven analysis assumes the relationships between costs an