Master Sun Drona Training Services

Master Sun Drona’s Master Sun Drona’s TrainingTrainingProgrammesProgrammes

Master Sun Drona is a Capability Building Division of Master Sun Drona is a Capability Building Division of Master Sun Consulting forMaster Sun Consulting for

improving individual, team & improving individual, team & organizational performanceorganizational performance

Master Sun Drona DifferenceMaster Sun Drona Difference We focus on programmes that improve performanceWe focus on programmes that improve performance We strongly believe in ‘Involve me, I Learn’ as an We strongly believe in ‘Involve me, I Learn’ as an

approach to stimulate adult learning approach to stimulate adult learning We are accountable We are accountable

For long term programme, we are open to taking part of our For long term programme, we are open to taking part of our fees based on achievement of outcomesfees based on achievement of outcomes

We work at all levels of the organizationWe work at all levels of the organization Senior management to field staff. CEO to Entry LevelSenior management to field staff. CEO to Entry Level

We have a robust & execution focused methodology We have a robust & execution focused methodology Cutting edge principles from change management, TQM & Cutting edge principles from change management, TQM &

performance managementperformance management

We work on creating enduring relationships with our We work on creating enduring relationships with our clientsclients

Our relationships with some of the clients stretch for yearsOur relationships with some of the clients stretch for years

Services Description Time Terms

Training Programmes

Soft Skills like Communication Skills, Team Building , Presentation Skills, Problem Solving, Negotiation Skills Decision Making, Six Thinking HatsFunctional Skills : Sales Management, Project Management ,Retail Management , Production Planning, Process Management

2 Days & Above

Fixed Fees

Consulting Programmes

Design & Implementation of Balanced Scorecard Competency Mapping & Measurement ProgrammeSix Sigma programme Business Process Re-engineering Strategic Planning & Organizational Design Productivity Management using concepts like Man-LoadingAttitude & Capability Measurement Studies

1 Month & Above

Fixed Fee + Success Fee ( for projects above 3 months)

Training Programmes of Training Programmes of Master Sun DronaMaster Sun Drona

Involve me , I LearnInvolve me , I Learn

Case: Train the Trainer on Cross Case: Train the Trainer on Cross Selling & Up Selling Selling & Up Selling

Client Client Leading Movie Exhibition CompanyLeading Movie Exhibition Company

Objective Objective To improve skills of property managers to train their staff To improve skills of property managers to train their staff

on cross selling and up selling in concession and ticket on cross selling and up selling in concession and ticket selling selling

TargetTarget Middle management Middle management

Highlights of ProgrammeHighlights of Programme Principles of making effective training presentationPrinciples of making effective training presentation Principles of coaching and mentoringPrinciples of coaching and mentoring Principles of cross selling and up selling Principles of cross selling and up selling Module inputs & preparationModule inputs & preparation Module administration by participantsModule administration by participants Property managers achieved the targets for training man-Property managers achieved the targets for training man-

days after the programmedays after the programme Sales in certain properties showed an increaseSales in certain properties showed an increase

Case: Introduction to Negotiation Case: Introduction to Negotiation SkillsSkills

Client Client Reputed Manufacturer of Automation SystemsReputed Manufacturer of Automation Systems

Objective Objective To improve the negotiation skills of CEO, Sales heads and Sales To improve the negotiation skills of CEO, Sales heads and Sales

managersmanagers TargetTarget

Top & Senior ManagementTop & Senior Management Highlights of ProgrammeHighlights of Programme

Using extensive case studies, role plays and exercises the Using extensive case studies, role plays and exercises the following topics were coveredfollowing topics were covered

Meaning of NegotiationMeaning of Negotiation Successful Negotiation/NegotiatorSuccessful Negotiation/Negotiator Your Style of NegotiatingYour Style of Negotiating Process of Negotiation : PreparationProcess of Negotiation : Preparation Process of Negotiation : OpeningProcess of Negotiation : Opening Process of Negotiation : BargainingProcess of Negotiation : Bargaining Process of Negotiation : ClosingProcess of Negotiation : Closing Common Negotiation ProblemsCommon Negotiation Problems

Participants became conscious of position based selling rather Participants became conscious of position based selling rather than price based selling than price based selling

Salesman from other nationalities became alive to Indian styles of Salesman from other nationalities became alive to Indian styles of negotiationsnegotiations

Case: Applied Communication Case: Applied Communication

Client Client Leading Telecom Solutions CompanyLeading Telecom Solutions Company

Objective Objective To improve individual’s communication with offshore clients, To improve individual’s communication with offshore clients,

interpersonal communication & communication within teamsinterpersonal communication & communication within teams TargetTarget

Junior & Middle ManagementJunior & Middle Management Highlights of ProgrammeHighlights of Programme

Improving Meeting Effectiveness using Six Thinking HatsImproving Meeting Effectiveness using Six Thinking Hats Improving Feedback & Self Disclosure using Johari WindowImproving Feedback & Self Disclosure using Johari Window Improving Negotiation & Conflict Management Skills using Thomas Improving Negotiation & Conflict Management Skills using Thomas

Kilman InstrumentKilman Instrument Improving Presentation Skills using insights from theatre, cinema, Improving Presentation Skills using insights from theatre, cinema,

business consulting, investment banking & salesbusiness consulting, investment banking & sales Increasing Email & Telephone SkillsIncreasing Email & Telephone Skills Creating a good first impressionCreating a good first impression More than 85% participants felt that the programme was very More than 85% participants felt that the programme was very

useful useful

Case: Business & Entrepreneurship Case: Business & Entrepreneurship Management Management

Client Client Fast Growing & Reputed Travel CompanyFast Growing & Reputed Travel Company

Objective Objective To improve the business management and entrepreneurial To improve the business management and entrepreneurial

skills of its franchiseesskills of its franchisees TargetTarget

Franchisees and Franchisee ManagersFranchisees and Franchisee Managers Highlights of ProgrammeHighlights of Programme

Using extensive case studies, role plays and exercises the Using extensive case studies, role plays and exercises the following topics were coveredfollowing topics were covered

Basics of Travel BusinessBasics of Travel Business Retail ManagementRetail Management Selling to Corporate SectorSelling to Corporate Sector Finance ManagementFinance Management Recruiting & Performance managementRecruiting & Performance management Marketing Launch & ProgrammesMarketing Launch & Programmes

The programme resulted in easier business takeoff, The programme resulted in easier business takeoff, reduced the number of escalations etc. reduced the number of escalations etc.

Case: Presentation SkillsCase: Presentation Skills

Client Client Leading IT Solutions CompanyLeading IT Solutions Company

Objective Objective To improve skills of senior consultants and project To improve skills of senior consultants and project

managers to make effective presentations to clientsmanagers to make effective presentations to clients TargetTarget

Junior & Middle ManagementJunior & Middle Management Highlights of ProgrammeHighlights of Programme

Principles of making effective training presentationPrinciples of making effective training presentation Principles of coaching and mentoringPrinciples of coaching and mentoring Principles of cross selling and up selling Principles of cross selling and up selling Module inputs & preparationModule inputs & preparation Module administration by participantsModule administration by participants

Case : Problem Solving , Decision Case : Problem Solving , Decision Making Making

Client Client Leading Hotel ChainLeading Hotel Chain

Objective Objective To increase creativity & innovation in problem solving & To increase creativity & innovation in problem solving &

objectivity in decision making objectivity in decision making TargetTarget

Middle & Senior ManagementMiddle & Senior Management Highlights of ProgrammeHighlights of Programme

Six Hat Thinking for Problem SolvingSix Hat Thinking for Problem Solving Usage and advantage of Six HatsUsage and advantage of Six Hats Focus on optimism and the value of being a devil’s advocateFocus on optimism and the value of being a devil’s advocate Thinking outside the boxThinking outside the box Objective thinking & managing with numbersObjective thinking & managing with numbers Usage of Six Hat to improve meeting effectivenessUsage of Six Hat to improve meeting effectiveness

Even SwapsEven Swaps Technique for comparing apples and oranges by putting Technique for comparing apples and oranges by putting

weights and assigning values in decision making weights and assigning values in decision making

Case: Team BuildingCase: Team Building

Client Client Fast Growing IT Software CompanyFast Growing IT Software Company

Objective Objective To increase goal alignment, feedback and promote opportunities To increase goal alignment, feedback and promote opportunities

for across silos interactionfor across silos interaction TargetTarget

Full Company, All Levels of ManagementFull Company, All Levels of Management Highlights of ProgrammeHighlights of Programme

Exercises to discuss the culture and facilitate the goal alignment of Exercises to discuss the culture and facilitate the goal alignment of the companythe company

Innovative ‘ Love & Hate Auction’ to generate feedback on Innovative ‘ Love & Hate Auction’ to generate feedback on company’s biggest strengths & weaknesses company’s biggest strengths & weaknesses

Team Problem Solving using games like Building the Longest Team Problem Solving using games like Building the Longest Bridge, Break the Egg etc.Bridge, Break the Egg etc.

Exercises emphasizing on breaking the silos like cooperation Exercises emphasizing on breaking the silos like cooperation squares etc.squares etc.

Fun filled team gamesFun filled team games Whenever the company needs to build team spirit & have a team Whenever the company needs to build team spirit & have a team

building session, they come back to usbuilding session, they come back to us

Case: Managerial EffectivenessCase: Managerial Effectiveness

Client Client Leading steel products making company in South IndiaLeading steel products making company in South India

Objective Objective To improve the effectiveness of its managers through To improve the effectiveness of its managers through

improved management of people, time & resourcesimproved management of people, time & resources TargetTarget

Middle & Senior ManagementMiddle & Senior Management Highlights of ProgrammeHighlights of Programme

Define parameters of managerial effectivenessDefine parameters of managerial effectiveness Acquire skills for soliciting feedbackAcquire skills for soliciting feedback Formulate performance objectives in a SMART mannerFormulate performance objectives in a SMART manner Prepare & implement foolproof plan to achieve resultsPrepare & implement foolproof plan to achieve results Prioritization & time managementPrioritization & time management Improve systemic thinking & process orientationImprove systemic thinking & process orientation Develop sensitivity towards othersDevelop sensitivity towards others Manage & monitor performanceManage & monitor performance

Case: From Selling to Consulting Case: From Selling to Consulting Client Client

Reputed travel company Reputed travel company Objective Objective

To improve the effectiveness of its managers through improved To improve the effectiveness of its managers through improved management of people, time & resourcesmanagement of people, time & resources

TargetTarget Sales Managers Sales Managers

Highlights of ProgrammeHighlights of Programme Sell long-term relationships rather than low bidsSell long-term relationships rather than low bids Selling opportunities/solutions instead of products/serviceSelling opportunities/solutions instead of products/service Selling as problem solving Selling as problem solving How to Graduate to an Adviser from a SupplierHow to Graduate to an Adviser from a Supplier Value clarification & role of integrity in building trustValue clarification & role of integrity in building trust Need to be a jack of some trades & master of someNeed to be a jack of some trades & master of some Emphasize the importance of empathy & listening to kick start an Emphasize the importance of empathy & listening to kick start an

advisory relationshipadvisory relationship Understanding your own selling style & leveraging it in various Understanding your own selling style & leveraging it in various

situationssituations Adapting to different customer styles for an effective face-to-face Adapting to different customer styles for an effective face-to-face

relationship selling relationship selling Work with the needs of different styles of buyers in order to build Work with the needs of different styles of buyers in order to build

strong relationshipsstrong relationships

Our Associates in Leadership Our Associates in Leadership ProgrammesProgrammes

JeMM,based at Montreal, Quebec Canada is a team of JeMM,based at Montreal, Quebec Canada is a team of qualified and professional training specialists qualified and professional training specialists

Training solutions for financial institutions, as well as Training solutions for financial institutions, as well as telecommunication, utilities, manufacturing and public telecommunication, utilities, manufacturing and public sector organizations. sector organizations.

JeMM have worked with a diverse clientele, ranging from JeMM have worked with a diverse clientele, ranging from front line employees to executives, at locations across front line employees to executives, at locations across Canada, the United States, the Caribbean, Europe and Canada, the United States, the Caribbean, Europe and Asia.Asia.

Consulting ProcessConsulting Process

Sustainable Strategy

Strategic Direction

Executable Strategy

Fine-tuned Strategy

Output

Institutionalization of the process

Identification & definition of

areas of improvement

Development of solution and

testing

Implementation of solution

across all units

Activity

Challenges the assumption that Strategy comes first, Execution Later

Health Check Plan & Pilot Rollout InstitutionalizationStage

Master Sun Consulting : Some of the Master Sun Consulting : Some of the Current ProjectsCurrent Projects

Client : Asset Management & Investment Banking Firm, SydneyClient : Asset Management & Investment Banking Firm, Sydney Master Sun Value Add: Marketing ,Sales & Deal Execution Support for FDI in Real Master Sun Value Add: Marketing ,Sales & Deal Execution Support for FDI in Real

Estate ProjectsEstate Projects Creating a sizable deal flow of FDI complaint projects for fund raisingCreating a sizable deal flow of FDI complaint projects for fund raising Preliminary evaluation of projects for viability. Sales support for the project till contract signoffPreliminary evaluation of projects for viability. Sales support for the project till contract signoff

Market & Feasibility Analysis for clients like the Market & Feasibility Analysis for clients like the Tata GroupTata Group

Client : Top 5 Welding Products & Steel Products Company, South IndiaClient : Top 5 Welding Products & Steel Products Company, South India Master Sun Value Add : Business Transformation - Strategy Execution ProgrammeMaster Sun Value Add : Business Transformation - Strategy Execution Programme

Building strategy, skills & implementation support in Sales & Distribution, Manufacturing, Brand Building strategy, skills & implementation support in Sales & Distribution, Manufacturing, Brand Management & HRManagement & HR

Development of diverse business & product streamsDevelopment of diverse business & product streams 5 fold increase in turnover since the last three years5 fold increase in turnover since the last three years

Client : Top 5 Movie Exhibition Company, MumbaiClient : Top 5 Movie Exhibition Company, Mumbai Master Sun Value Add : Driving a Training & Development Programme targeted to Master Sun Value Add : Driving a Training & Development Programme targeted to

drive better performance management, higher cross-selling & up-selling , better drive better performance management, higher cross-selling & up-selling , better customer servicecustomer service

Client : Top 5 Travel Company, Mumbai Client : Top 5 Travel Company, Mumbai Master Sun Value Add: Franchising & Retail Channel Creation & ManagementMaster Sun Value Add: Franchising & Retail Channel Creation & Management Setting up & managing the franchising channel . Preliminary evaluation of projects for Setting up & managing the franchising channel . Preliminary evaluation of projects for

viabilityviability Currently ranks as Top 20 Franchising Opportunities according to the Franchising Currently ranks as Top 20 Franchising Opportunities according to the Franchising

India magazineIndia magazine

Master Sun Projects: Master Sun Projects: Large & Medium Cap CompaniesLarge & Medium Cap Companies

For Consulting Services And/Or For Consulting Services And/Or More Information on Training , More Information on Training , Please Get in TouchPlease Get in Touch

[email protected]

Sarvajeet : +91 9920803060Jasravee : +91 9892301590

Office :+91 22 65209702