Internship report on Market Expansion Strategy of Square Pharmaceuticals Ltd. Prepared by: SAUMITRA KUMAR PAUL Roll No. 060007, 5 th Batch MBA (evening) Program IBA, University of Rajshahi Supervised by: DR. MD. HASANATH ALI Associate Professor IBA University of Rajshahi. INSTITUTE OF BUSINESS ADMINISTRATION University of Rajshahi
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Market Expansion Strategy of Square Pharmaceuticals Ltd.
This report was written to fulfill the partial requirement of Rajshahi University IBA.
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Internship report on
Market Expansion Strategy of
Square Pharmaceuticals Ltd.
Prepared by: SAUMITRA KUMAR PAUL Roll No. 060007, 5th Batch MBA (evening) Program IBA, University of Rajshahi
Supervised by: DR. MD. HASANATH ALI Associate Professor IBA University of Rajshahi.
INSTITUTE OF BUSINESS ADMINISTRATION University of Rajshahi
Dated: 7th May, 2009.
To, Dr. Md. Hasanath Ali Associate Professor Institute of Business Administration University of Rajshahi Rajshahi.
Subject : Submission of Internship Report.
Dear Sir,
It is my great pleasure to submit the internship report on "Market Expansion Strategy of Square Pharmaceuticals Ltd." which is a part of MBA program to you for your kind consideration.
Encouraged by your mentoring, I went beyond typical “observe-describe” manner in preparing this report. My endeavor was to attain a thorough understanding of the analytical techniques and skill necessary to identify and exploit strategies successfully.
Within the time limit and my knowledge & capability, I paid sincere efforts to study related materials, documents, observed operations performed in Square Pharmaceuticals Ltd and examine relevant records for preparation of the report. But there may exist some mistakes and errors due to various limitations. Therefore, I beg your kindness in advance.
I’ll be available anytime if you confront any difficulty to translate any aspect of this report.
You are requested to accept this internship report and oblige me thereby.
Sincerely yours
Saumitra Kumar Paul Roll No. 060007, 5th Batch MBA (evening) Program, IBA Rajshahi University
LETTER OF TRANSMITTAL
This is to certify that the internship report on “Market expansion strategy of
Square Pharmaceuticals Ltd.” has been prepared by Saumitra Kumar Paul,
bearing Roll No. 060007, a regular student of MBA (evening) Program, 5th
Batch, Institute of Business Administration, University of Rajshahi, under my
direct supervision and guidance. During the internship program, his devotion,
sincerity and modesty were quite impressive and praiseworthy.
I wish him every success in life.
Dr. Md. Hasanath Ali Associate Professor Institute of Business Administration University of Rajshahi Rajshahi.
ACCEPTANCE LETTER
To Whom It May Concern
I am very pleased to certify that Saumitra Kumar Paul bearing roll no. 060007
a student of MBA program, Institute of Business Administration, University of
Rajshahi was engaged in Square Pharmaceuticals Ltd. for the period from
10th November 2008 to 10th February 2009 to conduct the internship program.
He completed the assigned task successfully.
During the period of his internship, I found him sincere, punctual, creative,
hard working and dedicated in doing his assigned jobs.
I wish him every success in life.
Dewan Sazzadul Karim Senior Manager Market Research and Planning Cell Square Pharmaceuticals Ltd. Dhaka.
RECOGNITION LETTER
“Market expansion strategy of Square Pharmaceuticals Ltd.” symbolizes the
power of team work despite of being my personal academic effort. More
precisely, it symbolizes the nature of virtual team with different individuals
from different geographical locations. Superb virtual team requires equally
superb team members, and I was extremely fortunate to have this in my favor.
I owe a debt of gratitude to all those people without whom this report would
have never been accomplished. These people, not only mentored me but they
also made it a point that this study becomes a classy piece of study and its
only their patronage, their mentoring, their constructive assistance and
guidance that has made the study really meaningful and a well thought out
piece of literature.
To start off, it’s a privilege for me to express my deepest sense of
acknowledgement to Dr. Md. Hasanath Ali, my Academic supervisor from
Institute of Business Administration, University of Rajshahi, my mentor and
undoubtedly the key person behind this study. It has been an out and out
honor to work under him. His versatile viewpoint and understanding of the
subject matter, his guidance’s, his constructive criticisms and above all the
level of motivation and helpfulness he showed really made me to stay focused
and work logically.
I am gratefully indebted to Mr. Dewan Sazzadul Karim, Senior Manager,
MRPC, Square Pharmaceuticals Ltd, my organization supervisor, who
deserves dedication of this report and so I did. I will be really honored to work
with him again.
It would be true to say that, without the helping hand of Mr. Md.
Kamruzzaman Khan, Executive, and Mr. H. M. Ashiquer Rahman,
Executive, the whole project might have been unsuccessful. These two
Officers are entitled to receive thanks for their patience and assistance.
I’ll remember such an obliging personality like Mr. Monsur Rahman Khan,
Executive, MRPC. He always behaved with me affectionately & cordially.
ACKNOWLEDGEMENT
My sincere acknowledgement also goes to Mr. Mark Rupayan. His
tremendous support always followed me as my own shadow does.
I would also like to express my gratitude to the other members of MRPC.
Invaluable assistance was provided by the entire MRPC team. I regret that I
cannot list the dozens of names that should be placed herein. To all I extend
my sincere thanks.
Many of my friends contributed ideas and made suggestions that greatly
enhanced this report. I would like to thank them.
At the last, but not the least, A special recognition goes to Mr, Nasir Uddin
Ahmed who provided sincere cooperation to manage my internship in
Square Pharmaceuticals Ltd and on demand information necessary to
prepare this report.
Where this report succeeds I share the credit, where it errs I alone accept the
responsibility.
Saumitra Kumar Paul Roll-060007, 5th Batch. MBA (Evening) Program Institute of Business Administration University of Rajshahi.
Of late, the issue of market expansion has attracted the significant attention of
academia as well as industry. Market expansion as a strategic growth option
is particularly relevant in developing countries like Bangladesh because of
very low product penetration and consumption levels.
Bangladesh is one of Asia Pacific’s most promising opportunities for drug
makers with $700 million sector. There are currently a total of 245 companies
out of which 200 have operations in the country. The market is totally
dominated by the local companies and there are only 5 multi-nationals
currently operating. The total number of brands that are registered in
Bangladesh are currently estimated to be 5,300, while the total number of
dosage forms & strengths are 8,300 from 450 generics.
SQUARE today symbolizes a name - a state of mind. From the inception in
1958, it has today burgeoned into one of the top line conglomerates in
Bangladesh. Square Pharmaceuticals Ltd., the flagship company, is holding
the strong leadership position in the pharmaceutical industry of Bangladesh
since 1985. At the end of 2007 as well, Square was the leading company with
annual sales worth BDT 68.9bn (USD 106.5mn) and market share of 18%.
Such is the dominance of Square that the closest competitor Beximco has
only about half the market share. and is now on its way to becoming a high
performance global player.
This paper presents a comprehensive analysis of Market Expansion Strategy
of Square Pharmaceuticals Ltd, and some strategic recommendations with
criticism.
EXECUTIVE SUMMERY
Letter of Transmittal
Acceptance Letter
Recognition Letter
Acknowledgement
Executive summery
i
ii
iii
iv
v
1 Chapter 1: Introduction 1 1.1 Origin of the report 2 1.2 Rationality of the study 2 1.3 Scope of the study 2 1.4 Objective of the study 3 1.5 Methodology 3 1.6 Collection of the data 3 1.7 Limitations of the study 3 1.8 List Of Abbreviations Used 4 1.9 Definition of the terms 5
2 Chapter 2: An Overview of Square Pharmaceuticals Ltd. 2.0 Introduction 7 2.1 Corporate history 8 2.2 Vision 9 2.3 Mission 9 2.4 Objective 9 2.5 Corporate focus 9 2.6 Management philosophy 9 2.7 Organogram of SPL 12 2.8 Corporate governance 13 2.9 The executive management 16 2.10 Dividend policy 16 2.11 Shareholders' relationship 17 2.12 Corporate socialization 18 2.13 Research and new products development 18 2.14 Present financial position 19 2.15 Human resources 20 2.16 Technological upgradation 21 2.17 R&D activities 21 2.18 Business portfolio 21 2.19 Distribution channel 21 2.20 Manufacturing facilities 22 2.21 Raw material manufacturing 23 2.22 Present market position 24 2.23 Export 25
TABLE OF CONTENTS
2.24 Value proposition 25 2.25 Value creation activities 25 2.26 Revenue model 26 2.27 Comparison between domestic and export sales 26
In order to fulfill the partial requirement of the MBA program, my respected
supervisor Dr. Md. Hasanath Ali, Associate Professor, Institute of Business
Administration, University of Rajshahi assigned me to study market
expansion strategy of Square Pharmaceuticals Ltd. followed by a detail report.
1.2 Rationality of this study
Internship is a mandatory prerequisite for students willing to attain a MBA
degree at Institute of Business Administration, Rajshahi University. The
internship program includes a period of 12 weeks of on-the-job-training where
I could have first-hand observations concerning the utility of different
departments.
Besides this, Of late the issue of market expansion has attracted the
significant attention of academia as well as industry. Market expansion as a
strategic growth option is particularly relevant in developing countries like
Bangladesh because of very low product penetration and consumption levels.
Therefore, this study is very much significant in terms of modern business
environment.
1.3 Scope of this report
The scope of the report was based on the annual reports & web site, input
from interviews of executives of the Square. To analyze the situation in
question, I worked on focusing on Square Pharmaceuticals Ltd.
Analyzing their objectives, market strategies, Market situations, product
mixes, etc. The analysis was based on the exposed and available information
3 | Page
only. In-depth data were not always available on-demand due to some
unavailable reasons. SWOT analysis of the company has been done. Some
recommendations also have been worked out to improve the current
situations for the company.
1.4 Objective of the study
The broad objective of this report is to fulfill the partial requirement of the MBA
program. As per the requirement of MBA program of IBA, University of
Rajshahi, every student needs to work for three months as an intern to
acquire practical knowledge in a real business setting.
The specific objectives aimed for this report is to conceptualize the current
market expansion strategy of SPL and to identify and suggest scopes of
improvement in current strategy.
1.5 Methodology
Information used to prepare this report has been collected from both the
primary and secondary sources which together provided a more
comprehensive information.
1.6 Collection of the data
An open discussion method was followed to gather primary information by
informally interviewing the various executives of the company. Participants
were purposefully selected as they commonly engaged in marketing directly
or indirectly. Observations were also used to collect primary data while
working in different desks.
The secondary data was accumulated from two sources- a. internal and
b. external. The former sources were annual reports, periodicals, articles and
brochures published by the company. But in the later case, journals, research
papers and articles from various online sources.
4 | Page
1.7 Limitations Of The Study
This report suffered from several limitations:
• The most important of them was “time constraint”. Time was not adequate
to complete the study more perfectly.
• Another important limitation was “inaccessibility in many section of the
organization”. I confronted difficulties in getting appointment from the
desired respondents as well as appropriate response from the selected
respondents due to being confidential for the company.
• This report also suffered from inadequate secondary information.
• This report’s factual accuracy may be compromised due to out-of-date
information.
• The findings may not be generalized to the SPL as a whole.
1.8 List Of Abbreviations Used
SPL : Square Pharmaceuticals Ltd. IMS : Information Medical Statistics WTA : World Trade Agreement MRPC : Market Research Planning & Cell cGMP : Current Good Manufacturing Practice is a term recognized
worldwide as a holistic approach for the control and management of manufacturing and quality control testing of food and pharmaceutical products.
API : Active Pharmaceutical Ingredients. UKMHRA
: United Kingdom Medicines and Healthcare Products Regulatory Agency
MPO : Medical Promotion Officer DDA : Directorate of Drug Administration. POM : Prescription Only Medicine OTC : Over The Counter
5 | Page
1.9 Definition Of The Terms
• Value Proposition. Chesbrough and Rosenbloom (2002) define the
value proposition as the value created for users by the offering based on
the technology.
• Biotechnology is a radical innovation which has a very different
technological regime from the traditional pharmaceutical one. The manner
in which biotechnology has been applied to the search for, and
development of, biopharmaceuticals is quite different from the traditional
approach. This new regime has resulted in the innovation process being
substantially conducted by small specialist firms. However pharmaceutical
companies have remained innovative, both with respect to the traditional
small molecule based technological trajectory but also in their adjustment
process to the new technology.
• OTC product- Over the counter medicine product which can be
advertised of commercialized
• POM product- Prescription only medicine. Strictly regulated in terms of
pricing and approaches.
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Chapter 2
An Overview of
Square Pharmaceuticals Ltd.
7 | Page
2 Company Overview
2.0 INTRODUCTION
SQUARE Pharmaceuticals Limited (SPL) is the largest pharmaceutical
company in Bangladesh and is leading the Pharmaceuticals sector from the
very beginning. It has been continuously in the 1st position among all national
and multinational companies since 1985. It was established in 1958 and
converted into a public limited company in 1991. The sales turnover of SPL
was more than Taka 7.5 Billion (US$ 107.91 million) with about 16.92%
market share (April 2006– March 2007) having a growth rate of about 23.17%.
Square Pharmaceuticals Limited is an organization with equal emphasis on
Leadership, Technology, Quality and Passion. Square Pharmaceuticals Ltd. is
the leading branded generic pharmaceutical manufacturer in Bangladesh
producing quality essential and other ethical drugs and medicines.
SQUARE today symbolizes a name - a state of mind. But its journey to the
growth and prosperity has been no bed of roses. From the inception in 1958,
it has today burgeoned into one of the top line conglomerates in Bangladesh.
Square Pharmaceuticals Ltd., the flagship company, is holding the strong
leadership position in the pharmaceutical industry of Bangladesh since 1985
and is now on its way to becoming a high performance global player.
8 | Page
2.1 CORPORATE HISTORY
Square Pharmaceuticals started as a Partnership Firm in 1958. It converted
into a Private Limited Company in 1964. The company made its initial price
offering in 1995. It has achieved MHRA certificate as the first pharmaceutical
company of Bangladesh.
Year of Establishment (Initially as a Partnership)
: 1958
Incorporated as a Private Limited Company
: 1964
Technical Collaboration Agreement with Janssen Pharmaceuticals of Belgium ( a subsidiary of Johnson & Johnson International Ltd. )
: 1975
Technical Collaboration Agreement with F. Hoffman-La Roche & Co. Ltd.
: 1984
Converted into Public Limited Company : 1991
Initially Public Offering (IPO) : 1994
Stock Exchange Listings : : 1995
Agreement with M/s. Bovis Tanvec Ltd. of UK for implementation of Dhaka Plant
: 1996
Awarded ISO-9001 Certificate : 1998
Awarded UK-MHRA Certificate : 2007
Business Lines : Manufacturing and Marketing of Pharmaceutical Finished Products, Basic Chemicals, AgroVet Products and Pesticide Products
(DSE) and Chittagong Stock Exchange Ltd. (CSE). These memberships
have provided scope to the company for improvement of Governance
Practices for the benefit of the shareholders /stakeholders.
2.13 RESEARCH AND NEW PRODUCTS DEVELOPMENT
As a part of Corporate Social Responsibility for Good Governance the
company maintains a team of scientific pharmaceutical experts who
continuously conduct research & development programs for improving
quality of products, reduction of cost, adaptation of products that are
free of intellectual property rights and innovative products. These efforts
have enabled the company to add new products to its product lines every
year to the benefit of the common men of the country and the shareholders.
The success in this field has secured the leading position for the company in
the pharmaceutical sector.
19 | Page
2.14 PRESENT FINANCIAL POSITION
Capital Resources Table: 2.1 ASSETS 31-03-08 31-03-07
Non-Current Assets: 8,291,290,984 6,804,429,292Property, Plant and Equipment-Carrying Value 4,088,432,171 3,531,003,509Capital Work-in-Progress 591,114,649 481,239,419Investment - Long Term (at Cost) 3,611,744,164 2,792,186,364
Current Assets: 4,411,836,436 3,682,510,712Inventories 2,026,736,322 1,544,191,798Trade Debtors 360,245,646 322,864,637Advances, Deposits and Prepayments 288,806,440 236,455,395Investment in Marketable Securities (at Cost) 20,250,000 20,250,000Short Term Loan 1,510,502,334 1,418,893,703Cash and Cash Equivalents 205,295,694 139,855,179
TOTAL ASSETS 12,703,127,420 10,486,940,004
Corporate operational results Table: 2.2 (figure in thousand)
2007-08 2006-07 2005-06 2004-05 2003-04 Turnover (Gross) Value Added Tax Turnover (Net) Gross Profit Net Profit before Tax Net Profit after Tax Shareholders' Equity Total Assets Total Bank Borrowings Total Current Assets Total Current Liabilities
Current Ratio No. of Share Outstanding Dividend per Share (Cash) Dividend per Share (Stock) Shareholders' Equity per Share EPS at original capital at IPO Earning per Share (SPL) Earning per Share (Consolidated) Quoted Price per Share - DSE Quoted Price per Share - CSE Price Earning Ratio-DSE (Time) Number of Shareholders Human Resources: Executives Staff Workers
1.26 8,942,400
40 35% 941
690.93 154.53 170.28 4,110 4,107 26.60
31,688
1,525 1,110
929
1.445,961,600
5050%820
651.62145.74163.062,4472,462
16.79 13,009
1,242913846
1.784,968,000
7520%716
582.93130.37151.47
2,2762,28917.46
13,206
1,143796764
1.66 4,320,000
77 15% 623
627.92 140.44 146.64
3,768 3,766 26.83
10,486
949 740 705
1.613,600,000
7020%513
485.02108.48112.70
2,2722,31620.949,270
895686661
Sources: Annual report 2008, SPL
Sources: Annual report 2008, SPL
20 | Page
2.15 HUMAN RESOURCES
2007-08 2006-07 2005-06 2004-05 2003-04
Executives Staff Workers
1,5251,110
929
1,242913846
1,143796764
949 740 705
895686661
Table: 2.3
All manufacturing units are staffed with adequate number of Professionals
related to Pharmaceutical sciences in accordance with WHO guidelines in
order to produce good quality, safe and effective drugs and pharmaceuticals.
Adequate number of other supporting trained and skilled technical personnel
is employed for smooth functioning of the manufacturing plant.
SPL has a dedicated team of adequate professionals for smooth functioning
of the company.
It has a team of more than 300 well-trained employees to market it’s product
countrywide which is second to none.
Square strives for best compensation to all the employees who constitute the
back-bone of the management and operational strength of the company
through a pay-package composing salary/wages, allowances, bonuses,
profit participation, leave salary and superannuation & retirement benefits.
In order to improve productivity of human input, the company continuously
provide formal and informal training to the employees at every echelon of
operation and management. During the year under 2008 2247 person
received in-house or in-operation/on the job training at home and abroad
which will ultimately make great contribution to the company's profitability
as well their own remuneration in due course.
Sources: Annual report 2008, SPL
21 | Page
2.16 TECHNOLOGICAL UPGRADATION
The company is endeavoring to upgrade and adopt new technology in
production, quality control, distribution and administration of its products
to patients. During the year (2007-2008) the company invested an
amount of Tk. 36,424,234 in improving its Laboratory.
2.17 R&D ACTIVITIES
A team of scientific pharmaceutical experts who continuously conduct
research & development programs for improving quality of products,
reduction of cost, adaptation of products that are free of intellectual
property rights and innovative products. These efforts have enabled the
company to add new products to its product lines every year to the benefit of
the common men of the country and the shareholders. The success in this
field has secured the leading position for the company in the pharmaceutical
sector.
2.18 BUSINESS PORTFOLIO Subsidiary Operation Long-term investment Investment In Marketable
2.23 EXPORT The company is continuously pressing hard for expanding it's export sales. During the year under review, the exports amounted to Tk. 212.49 million as against Tk. 192.95 million in previous year, a 10.13% increase. The exports are expected to rise in the forthcoming years so far. As the Company has secured license under UK MHRA, it is expected that the export potential will increase substantially in the near future. It may be mentioned that the company has, for the first time, exported basic chemicals for over Tk. 2 million during the year. The company is making entry into foreign markets and making efforts in registering its products in USA/EU countries for which is has already set up a modern state-of-art production facilities at Kaliakoir, Gazipur. The company has already secured permission for marketing its products in UK/EU countries.
Present export market covers: Myanmar Nepal Kosovo Kenya Libya Mauritius Malawi Yemen Tanzania Sri Lanka Somalia Vietnam Afghanistan Ukraine Uzbekistan Ghana Iraq Benin Botswana Bhutan Cambodia Comoros Island Tajikistan Mozambique Gambia Niger Rwanda Papua New Guinea
Sierra Leone Macau countries
Table: 2.5 Source: Annual report 2008, SPL
2.24 VALUE PROPOSITION
SPL has presently been offering it’s products to its market segment with the
value proposition “Utmost quality, Excellent efficacy”. 2.25 VALUE CREATION ACTIVITIES Fig: 2.2
SPL
Discovery Development Register Mfg. M&S
26 | Page
2.26 REVENUE MODEL
Total revenues are highly dependant on sales from a small number of drugs.
Because, In the pharmaceutical industry, the pharmaceuticals products are
divide in to two broad categories: (a) OTC- Can be advertised of
commercialized (b). POM- Strictly regulated in terms of pricing and
approaches. SPL strives to increase the sale of those POM drugs.
2.27 Comparison between domestic and export sales
a) Revenue from domestic sales 9353.22b) Revenue from export 212.49
Total 9,565.71
27 | Page
Chapter 3
Market Expansion Strategy of Square
Pharmaceuticals Ltd.
28 | Page
3 Market Expansion Strategy of SPL
3.1 MARKETING MIX
Before going into deeper, we should define the present marketing mix of SPL
which is figured out in the following model:
a) Market Segments.. The main basis of segmenting market in Bangladesh is
therapeutic drug i.e. NASAL DROPS, ANTIBIOTIC etc. Presently SPL has the
largest product portfolio to serve as many segments as possible. It
consistently strives to make it larger. Its present segments are identified in the
product table.
b) Target Customers.. Rather than the consumer of the medicine, the key
customers for SPL has been the physician. Physicians are considered here as
opinion leader. The major innovative drugs can not be purchased without a
prescription provided by a doctor. SPL’s main selling task has been directed,
therefore, not at the user, but at physicians.
Product
(medicine)
Promotion (personal selling
through relationship)
Price
(all most regulated)
Place
(domestic & foreign)
Target customers
(doctors & physicians)
Fig: 3.1
29 | Page
Doctors and physicians are segmented on the basis of its therapeutic drug
segment. As for example, NASAL DROPS products are communicated at
E.N.T specialists. Therefore, if SPL has NASAL DROPS product line, then
E.N.T. specialists are treated its target customers. Besides this, general
physicians are also it’s target customers.
c) Value Proposition.. SPL has presently been offering it’s products to its
market segment with the value proposition “Utmost quality, Excellent efficacy”.
d) Product.. SPL develops, produces, and markets drugs of different
therapeutic groups licensed for use as medications.
The Bangladeshi Pharmaceutical Market is primarily a generic market
producing both patented and off-patented products. This is popularly known
as Branded Generic Market since any manufacturer can produce the same
molecule (either patented or off-patented) and market it in different brand
names. SPL is not beyond this scenario. It produces off-patented molecule
and market it in it’s own brand.
The product list according to generic segment can be found in appendix part.
e) Price.. Drug pricing is heavily dependent on the National Drug Policy
adopted by Directorate of Drug Administration of Bangladesh Govt.
Governments agencies act as a countervailing power in pricing
pharmaceuticals.
As per the NDA 2005, regulatory authority pursuing “Rational pricing” of drugs
to ensure essential drugs available to the end-users at affordable prices. On
the basis of that policy, SPL has been pursuing two different kinds of pricing
policy-
a. For OTC product, all most similar price as the competitors’.
b. For POM product, competitive pricing.
30 | Page
There are also few exceptions. If SPL introduces a product first in the market,
it charges little bit higher price than it’s competitors, but within the rules and
regulations of Drug Administration.
f) Place.. SPL has the strongest domestic distribution network for smoothing
distribution of medicines to all parts of the country. Currently it has 15 depots
all over the country. Those are situated at Dhaka, Pabna, Bogra, Rangpur,
Rajshahi, Faridpur and Naryanganj. It uses own transport system to deliver its
product to the stockist and retailer.
SPL also exports its products to 31 countries. Present export market covers: Myanmar Nepal Kosovo Kenya Libya Mauritius Malawi Yemen Tanzania Sri Lanka Somalia Vietnam Afghanistan Ukraine Uzbekistan Ghana Iraq Benin Botswana Bhutan Cambodia Comoros Island Tajikistan Mozambique Gambia Niger Rwanda Papua New Guinea
Sierra Leone Macau countries
Table: 3.1 Source: Annual report 2008, SPL
g) Promotion.. Public advertisement for medicine, specially POM drug is
strictly prohibited in Bangladesh. But it may be done for OTC medicine to
some extent. However, no pharma company in Bangladesh is engaged in
such advertisement.
SPL heavily depends on personal selling through rapport building and
maintaining. A team of sales representatives, called MPO have been
employed to meet with physicians to explain the merits, demerits, indication,
contraindications, etc. of the medicine with the help of literature, brochure,
pad, booklet, leaflet, gift item etc. That is, the Medical Promotion Officers
promote the companies product to doctors front with the help of different
31 | Page
promotional materials. If a new drug is to be more expensive, then it needs
to demonstrate that its superior performance is worth it.
Its promotional activities can be illustrated as follows:
3.2 CONSISTENT UPGRADATION
SPL’s another strategy is upgrading and adopting new technology for it’s
manufacturing plants consistently so that it can produce quality product with
comparatively lower cost.
3.3 EXPORT
This is an important market expansion strategy of SPL. Because the past fifty
years have seen a dramatic lowering of barriers to cross-border trade and
investment, For example, the average tariff rate on manufactured goods
traded between advanced nations has fallen from around 40 percent to under
4 percent. Similarly, in nation after nation, regulations prohibiting foreign
companies from entering domestic markets and establishing production
facilities, or acquiring domestic companies, have been removed.
Core customer (doctor)
End customer (patient)
Non-core customer (retailer)
Customer (stockist)
Customer (C&F)
Marketing & Sales Team
literature, brochure, pad, booklet, leaflet, gift item etc
Relation development
Fig: 3.2
32 | Page
3.4 LOW MANUFACTURING COST THROUGH VERTICAL INTEGRATION
To expand it’s market with low cost products, SPL’s strategy is to integrate
itself more vertically so that it can get the raw materials cheaply. It has its own
API manufacturing facilities and more API factory is being established.
3.5 PRODUCT MARKET GROWTH MATRIX STRATEGY OF SPL
On the basis of the above discussion, we can conceptualize the market
expansion strategies of SPL through the following figure:
Market penetration
Product development
Market development Diversification
Present New
Mar
kets
Products
Pre
sent
N
ew
Fig: 3.3
33 | Page
Chapter 4
Marketing Problems of SPL
34 | Page
4 Marketing Problems of SPL
After analyzing its present market expansion strategies, the following
problems have been found in it:
1. It seems that SPL pursuing “prescription for profit” strategy for
market penetration. It is partially good, but may not be perfect as the
completion is very hard. There are some other parties who has the
scope and ability to act as “opinion leader” and to motivate the buyer.
These potential “opinion leaders” are remaining unexploited. SPL has
enough resources to let them add value to the company.
2. I didn’t find SPL adopting any strategy to create brand loyalty. But
client is more profitable than customer in terms of both transaction as
well as positive word-of-mouth communication. He himself can be an
opinion leader.
3. Holding the heaviest product portfolio should not be the ultimate goal at
all. Emphasis must be given on how early a new product can be
launched in the market place than the competitor.
4. At present, SPL gets only 20% raw materials from its API plant and the
rest are to be imported. It increases product cost.
5. Market should not be segmented only on the therapeutic drug basis.
6. Pharmaceutical value chain is a bit different from traditional value as it
includes an additional step in the start “Discovery”. This step is a vital
strength of any pharmaceutical company. SPL lacks this component in
its value chain.
35 | Page
Chapter 5
Recommendations
36 | Page
5 Recommendations
5.1 NEW CATEGORY OPINION LEADER
Doctors are the only opinion leader in SPL’s present strategy. It may be
partially good, but can not be perfect as the completion becomes more
intense day by day. There are some other parties who has the scope and
ability to act as “opinion leader” and to motivate the buyer. These potential
“opinion leaders” are remaining unexploited. SPL has enough resources to let
them add value to the company.
Hereby I am proposing a hypothetical model to correct this strategy-
In this model, Retailers have been selected as new opinion leader, besides
the doctors & physicians. In return, they will enjoy above average profit
margin by selling SQUARE product.
Core customer (doctor)
End customer (patient)
Non-core customer (retailer)
Customer (stockist)
Marketing & Sales Team
Profit
sharing
Fig: 5.1
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5.2 CUSTOMER ONCE, CLIENT FOR EVER
Client is more profitable than customer in terms of both transaction as well as
positive word-of-mouth communication. He himself can be an opinion leader.
So, I am suggesting to adopt some programs that will let its customers be
transformed into clients. The following model would better describe this
concept:
SPL has a strong brand image in pharmaceutical industry. It will
facilitate this strategy.
I am citing some instances here which may be useful for this strategy:
a. Mobile Hospital service with free treatment and medicine.
b. Health awareness program in rural area.
c. Modernization of educational institute or public hospital etc.
5.3 TODAY’S PLANT, TOMORROW’S TREE
Those who are student of MBBS today, tomorrow they will become doctor.
Therefore, SPL may approach them to establish and maintain a long-term
rapport.
Core customer (doctor)
End customer (patient)
Non-core customer (retailer)
Customer (stockist)
Marketing & Sales Team
Brand awareness
Fig: 5.2
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5.4 WHAT I HAVE TODAY, OTHER WILL HAVE TOMORROW
SPL is always striving to maintain the highest product portfolio among the
competitors for its product development strategy. Holding the heaviest product
folio should not be the ultimate goal at all. Emphasis must be given on how
early a new product can be launched in the market place than the competitor.
5.5 KEEP PACE WITH THE RACE
Today’s world is changing very rapidly, in every sphere. Therefore, updating
production plant alone is not enough to cope with the new environment. SPL
has to have a keen eye if there is any change in HR development, transport,
information technology, consumer relation management, medical science and
so on.
5.6 INTEGRATE GREATLY
SPL imports 80% raw materials of its total requirements. This is an weakness
if it wants to consistently expand its market. So it require either more API
plants or increase in present production capacity.
5.7 DISCOVER THE UNDISCOVERED
Pharmaceutical value chain is a bit different from traditional value as it
includes an additional step “Discovery”. in the start This step is a vital strength
of any pharmaceutical company. SPL lacks this component in its value chain.
Discovery Development Register Mfg. M&S
SPL
Fig: 5.3
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5.8 ACT LOCALLY, THINK GLOBALLY
As the Company has secured license under UK MHRA, it has created a
tremendous opportunity for SPL to expand globally. Not only that, in nation
after nation, regulations prohibiting foreign companies from entering domestic
markets and establishing production facilities, or acquiring domestic
companies, have been removed. As a result of these two developments, there
has been a surge in both the volume of international trade and the value of
foreign direct investment. Between 1950 and 2000, the volume of world trade
increased more than twenty-fold. So, SPL must grab this opportunity.
5.9 INNOVATION IS THE DESTINATION
Pharma is on the brink of a scientific and technological revolution that will
ultimately transform both the nature of the medicines it makes and how it
makes them. In future, then, Pharma will not only make the white powders,
creams and tablets it has traditionally produced, it will manufacture a
complete mix of biopharmaceuticals, parenterals and diagnostics. Making
targeted treatment solutions will generate greater revenues than conventional
drugs and offset the increasing competition from generic producers. But it will
also require the restructuring of the entire pharmaceutical value chain,
including the fixed asset base and downstream distribution.
5.10 SEGMENT THE CURRENT MARKET SEGMENT
SPL is in need of more segmentation tools in an ongoing effort to establish
close and sustainable relationships with customers.
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Chapter 6
Conclusion
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6 Conclusion
The purpose of this paper has been to analyze the market expansion activities
of Square Pharmaceuticals Ltd. SPL is a very big business organization.
Therefore, its very difficult on my part to analyze its each and every strategy
precisely in this small study.
There can be various ways through which a business organization can
achieve success in the market, After scanning its external & internal
environment and considering all alternatives, I have tried my level best to sort
out the best way as per my thinking ability for SPL to run ahead.
But finally I can say this much that it has a large potential both in the short and
long run due to its sound distinctive competencies .
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Bibliography
⇒ Philip Kotler & Gary Armstrong, 10th Edition, Principles of Marketing,