MANUFACTURERS’ EHSQ BUYER’S GUIDE: Three Critical Factors for Selecting the Right Environmental, Health, Safety and Quality (EHSQ) Software Driving ROI and Advancing Your Journey to Sustainability and Operational Excellence
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MANUFACTURERS’ EHSQ BUYER’S GUIDE:
Three Critical Factors for Selecting the Right Environmental, Health, Safety and Quality (EHSQ) Software
Driving ROI and Advancing Your Journey to Sustainability and Operational Excellence
Table of Contents Why it Matters ...........................................................................................................3
Sustainability and Operational Excellence Meet Budget Reality .........................4
What is Possible? .......................................................................................................8
Three Critical Factors for Assuring EHSQ Software Success ................................9
1. Finding the Right Software Functional Fit ..................................................10
2. Choosing a Software Expert or an EHSQ Expert .......................................11
3. Reducing Deployment and Adoption Risk .................................................13
Meet Cority – Trusted EHSQ Software ..................................................................15
Comprehensive Market-leading SaaS Platform ..................................................16
Built by Industry Experts ........................................................................................17
Proven Delivery. Zero Surprises.. ..........................................................................18
True Secure Cloud Software-as-a-Service ............................................................19
30+ Years of Experience. Trusted by Leaders......................................................20
The Company You Choose to Keep ......................................................................21
Trusted by the World's Leading Manufacturers..................................................22
Meet Cority...............................................................................................................23
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1. What are the key factors to consider for leveraging a software solution to deliver demonstrably better EHSQ results and deliver value to the company?
2. With so many options, what are the critical success criteria for selecting the right solution partner? Before we address these questions directly, let’s look at your challenges
and what may have led you to this point.
Why it MattersLives, Reputations and Enterprise Value are at Stake.
Today, Manufacturers are under consistent pressure from rising stakeholder expectations. They range from protecting the well-being of workers and the environment, to ensuring compliance in the face of rapidly-evolving global requirements while supporting the mass production of materials.
Success in business means more Manufacturers are taking the journey to sustainability and operational excellence to overcome for the impacts their operations have on the environment and worker health as well as ensuring the continued production of their products.
The successful deployment and adoption of EHSQ software can advance this journey by streamlining processes, engaging workers, and providing insights that enable proactive actions – while reducing costs and greatly enhancing EHSQ outcomes.
Recognizing that you must execute your critical function with constrained resources yet deliver against high expectations, this guide seeks to answer two important questions:
EHS, Operations, Maintenance
and Quality need to share
information and communicate
to ensure compliance with
environmental and safety
regulations, permits, policies
and procedures. Any lack of
collaboration can result in
shutting down production due
to quality defects, unplanned
maintenance, or incidents.
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Sustainability and Operational Excellence Meet Budget RealitySustainability and operational excellence have
become interrelated strategic pillars within
Manufacturing. Your executives are focused on
building strong core values and corporate cultures
around supporting management systems, standards
like Smart Manufacturing, ISO 14001 and ISO 9001.
These are the programs that drive continuous
improvement and ensure long-term license to
operate. But what do these seemingly nebulous
concepts have to do with EHSQ? Let’s look at some
useful definitions and examples. LNS Research
defines Corporate Sustainability as: “The set of
leadership, business process, culture, and technology
capabilities an organization establishes to maintain
its social license for conducting business in a
particular community.” DuPont emphasizes
sustainability in their
Corporate Purpose Statement: “DuPont is a science
company. We work collaboratively to find
sustainable, innovative, market-driven solutions
to solve some of the world’s biggest challenges,
making lives better, safer, and healthier for people
everywhere.”1 DuPont describes a Mission of:
“Sustainable Growth - the creation of shareholder
and societal value while we reduce the
environmental footprint along the value chains in
which we operate.” This “footprint” is defined as, “All
injuries, illnesses, incidents, waste, emissions, use of
water and depletable forms of raw materials and
energy.” Turning to the other interrelated corporate
priority of Operational Excellence, or the continuous
improvement of corporate execution to drive
improved performance against objectives, the link to
EHSQ is also apparent.
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According to LNS Research, because of increased regulatory,
societal, and social realities (including consumer demographics social
media) EHS has been transformed from being reactive to being
necessarily proactive:
“More than ever before, adverse events can immediately throw
a wrench in the gears of an organization, both operationally and
financially. As a consequence, leading companies today have grasped
that EHS is a key pillar to enterprise Operational Excellence (OpEx),
and are incorporating it into their business plans.” 2
McWane executives have solidified
these concepts by creating a program
that moves beyond compliance and is
rich in training and education, “By inte-
grating our EHS efforts with human re-
sources functions, McWane is also cre-
ating a corporate culture with a shared
commitment by corporate and plant
management, environmental, safety
and human resources professionals,
and every team member that not only
supports but demands excellence.”
But even in highly committed organizations, much of the burden falls on EHSQ professionals. Your role is critical to driving toward sustainability and operational excellence.
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You need to be a visionary, but of a different kind. The world you live in is the land of the worst-case scenario. The land of what-could- go-wrong. And the stakes are even higher for Manufacturers:
Many, if not most, EHSQ professionals are in this business because that’s
where their passions run – others may enjoy providing great customer
service or making a big sale, but you are driven to contribute to a more
sustainable manufacturing environment, spotless compliance records, getting
employees home safely, reducing environmental impacts, and ensuring the
production of safe defect-free products.
And everyone owes a greater debt
to your passion for excellence than
they probably understand. After
all, if somebody didn’t constantly
stress about the environment,
health, safety, and quality, the
company would suffer when those
tragic and costly scenarios come
true for your organization.
Within ESHQ functions, it’s easy to
feel that you’re continually getting
more and more asked of you: new
regulations to comply with, new company processes to own, and the list goes
on. These challenges come in the face of tight or shrinking budgets and in the
heat of competition for scarce corporate investment resources. And while
that’s admirable, your passion and expertise could do so much more if there
were a better way to harness it.
If somebody didn’t constantly stress about the environment, health, safety, and quality, the company would suffer when those tragic and costly scenarios come true for your organization.
$60 billion in worker's compensation costs
$60 billion
800,000+
38 days7
a year 5.
severe injuries
Of the nearly 2.9 million annual nonfatal workplace injuries, more than 800,000 are manufacturing specific 6.
Average of 38 days away from work due to trips and falls
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What is Possible?The fact is, more is expected and more is possible for the EHSQ function today. Compliance and risk avoidance are still incredibly important, but you can do much more than that.
Technology now makes it possible to harness cutting edge software,
secure cloud, mobility, and powerful analytics to engage employees,
connect supply chains, and automate processes. It also provides insights
that free EHSQ professionals to be more strategic and proactive in
advancing their journey to sustainability and operational excellence. The
impact is meaningful to the bottom line.
Companies with exemplary
EHSQ programs outperformed
the S&P 500 average by 3-5%8
With such an opportunity to leverage technology, there comes a big
decision – what is the right software choice to help you get there? And
what are the key considerations for that choice? You might be surprised,
with so much focus on technology, that the right solution is about much
more than software.
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Three Critical Factors for Assuring EHSQ Software Success
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Whether your approach is a point solution for
Management of Change at one site, Incident
Management for a region, or a comprehensive
platform to manage EHSQ information across
the department, site, region, or world, it is
imperative you find a functional fit. This fit is not
only important now, but you must also consider
the future evolution of your organization,
changing regulations, and innovations that may
provide ongoing program improvements and
system performance.
Configure vs. CustomizeWhen looking at software options, consider
the implications of configuration versus
customization. Will you have to acquire and
support the IT infrastructure lifecycle and
ongoing associated cost of change? How will
future upgrades work and how much will they
cost? Is there customization required to meet
your needs or can you gain key functionality
“out-of-the-box”?
Mobilizing Your WorkforceMobility and mobile extensions to platform in
support of operational excellence programs
becoming a requirement in all purchasing
decisions. It’s not a surprise. According
Motorola’s Enterprise Mobility Barometer – State
of Mobility in Manufacturing, mobile workers
saved or recovered an average of 42 minutes
per day. This is in addition to the other benefits
including; enhanced data collection for real-time
decision-making and improved communication
across the organization.
Finding a functional fit may be challenging, but it’s critical.
1 Finding the Right Software Functional Fit
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Every EHSQ software company employs industry
experts and most will claim a depth of experience
in your specific industry. Every vendor also
employs competent software engineers and
product managers who seek to understand client
needs and build the best software that they can.
Today’s software development and operations
technology – including public and private clouds,
security, database scalability, etc. – are starting
to converge. Software companies cannot
differentiate on tools and processes alone. That’s
why you need reliable manufacturer specific
references as well. These references will confirm
their expertise when it comes to manufacturing
specific (purpose-built workflows, best practices,
templates, industry standard reports, user
shortcuts)? Or rather, have requirements been
interpreted by a software specialist ‘doing their
best’ to understand?
You might want to check to see if their website
contains manufacturing specific content in the
form of blog posts and whitepapers?
The fact is, Environmental, Occupational
Health, Industrial Hygiene, Safety, Ergonomics,
and Quality are all highly specialized areas
that require deep domain expertise to truly
automate and drive value.
Buyer beware: if your vendor is
ready to just take your order (your
requirements document) and
build it or give you a ‘tool kit’ to
develop your EHSQ application,
consider the full implications over
the lifecycle of your platform
Over 11% of Cority's client base is in manufacturing
accounting for some of those with large global
operations such as Siemens, Logan Aluminum, 3M,
Owens-Corning and more.
2 Choosing a Software Expert or an EHSQ Expert
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Is the software you are considering instilled with expertise of EHSQ professionals who have walked in your shoes?
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Selecting the right software to fit your needs and a vendor that offers deep domain expertise is difficult enough.
Now recognize the stark reality of enterprise software failure:
We all know that no matter
what a software solution can
offer, it cannot be realized if the
implementation or adoption of
the solution fails. The commercial
software landscape is riddled
with project failures. Delays and
misunderstandings are sadly the
norm. And it’s not uncommon
for expensive software to
gather dust on a shelf when an
implementation falls short.
The critical consideration here is
your chosen vendor’s track record
of deployment and adoption
success. What is their deployment
methodology? Ask for proof and
examples. Determine if they
understand what can go wrong
and how to mitigate that.
Are they clear on the expectations
of you and your organization or
do they just want a quick sale?
Seek out industry experts and
multiple references.
3 Reducing Deployment and Adoption Risk
% of Projects
IDC 2009, Improving IT project outcomes
% of Projects
120
100
80
60
40
20
0All projects Outright failure Material Rework Do not meet ROI Successful
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Finally, ask them two critical questions:
1. What is your track record of
deployment success?
2. What is your client retention
rate (asked another way, what
percentage of your clients churn
each year)?
For Software-as-a-Service (SaaS)
software companies, the industry
average for deployment success is
91%9. Look for the companies that
deliver clients into production
successfully and consistently and then
work to keep their clients satisfied and
successful. And remember that every
vendor – even the worst at delivering
clients successfully to production and
gaining user adoption – will have ‘go-
to’ references to back up their claims.
Dig deeper.
Finally, be diligent about who you’ll be
working with once contracts
are signed. Vendors often put their
best foot forward in the sales cycle,
then offload to less qualified people
after the sale. Who will be on your
actual team? What experience and
credentials do they have? What is their
customer satisfaction rating?
Look for the companies that deliver clients into production successfully and consistently and then work to keep their clients satisfied and successful.
Read about the Cority Implementation Methodology
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Meet Cority. Trusted EHSQ SoftwareCority consistently delivers customer success by combining the deepest domain
expertise with the most comprehensive SaaS solution to help manufacturing
organizations advance their journey to sustainability and operational excellence.
We offer the most comprehensive SaaS platform to manage EHSQ information
across the department, site, region, or world.
So how do we get moving on this journey? It starts with a proven, market-leading
software platform, covering every aspect of the environmental, health, safety
and quality functions.
Cority is designed to not only help integrate all your functions and data, but
also to integrate those functions more fully into your core operations, helping you
connect the dots between positive EHSQ metrics and positive business outcomes.
MOBILE PORTAL
SAFETY
QUALITY
BU
SINESS INTELLIG
ENCE
OCC
UP
ATIO
NAL HEALTH
ENVIRON
MEN
TAL
INDUSTR
IAL
HY
GIENE
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Comprehensive Market-leading
SaaS PlatformIncreasingly, organizations are looking to take advantage of the benefits of
sharing information and workflows across EHS and Q, either today, or in the
future. Cority is designed
to not only help integrate
all your functions and
data, but also to integrate
those functions more fully
into your core operations,
helping you connect the
dots between positive
EHSQ metrics and positive
business outcomes.
The Cority user experience
is optimized and
personalized for users.
Whether a power user
or a field employee occasionally logging information from their mobile phone,
our user experience is personal, elegant and powerful and was recognized by
Verdantix as a one of the best in the market.
Cority’s platform has been recognized by independent analyst firm
Verdantix as a Leader in their proprietary Green Quadrant10, and the
platform has received several industry awards for product innovation and
excellence. Cority ranked among the top three out of twenty EHS vendors
evaluated, and number one in multiple categories.
“Our detailed assessment found that Cority has an incredibly well-designed core application. In the last eighteen months Cority has built on this foundation to meet the diverse needs of customers across diverse EHSQ processes.”
- Trevor Bronson, Verdantix analyst
Built by Industry ExpertsHow did Cority’s software rise to the top? The
Cority platform is designed by people who have
literally walked in your shoes. This has been our
approach since the company was founded in 1985.
Of course, Cority has world-class development
teams, but EHSQ industry expertise is Cority’s
DNA. In fact, we have more EHSQ experts
on staff than any other software company
in the industry. And our expert insights and
hard-won experiences are integrated into the
product, through rich functionality, powerful
integration, extensive out-of-the-box workflows
and best-practice templates for everything from
questionnaires to reports.
Our expert-led approach doesn’t end with
software. Cority is designed, deployed, and
supported by EHSQ experts. Value is enhanced
by experts at every step of your journey. That
means that in addition to design, EHSQ experts
are deeply involved in testing, implementations
and deployments, and every enhancement.
They’re also involved in supporting your ongoing
use and adoption.
Bottom line: the Cority platform isn’t a
technology guru’s stab in the dark, tweaked with
some expert insights, and handed over to your
users to do their best. Instead, your experience
with Cority is enriched with expert input and
feedback every step of the way toward your
journey EHSQ excellence.
EHSQ industry expertise
is Cority’s DNA. In fact, we
have more EHSQ experts on
staff than any other
software company in the
industry. Our expert insights
and hard-won experiences
are completely integrated
into the product through
rich functionality, powerful
integration, extensive out-
of-the-box workflows and
best-practice templates for
everything from
questionnaires to reports.
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Proven delivery. Zero surprises Forget delays, hidden costs, or outright failures. Cority has a 100% deployment
success track record. What’s the secret? Cority has several key advantages:
Expert-driven – Your Cority project will be under the stewardship of an
EHSQ expert who knows both your profession and our software. We are best
positioned to help you get the most out of your investment.
Configurable, functionally rich platform – Cority’s platform is highly
functional, open and very configurable – meaning no custom code or overly
complex integration (often the sources of project failure for enterprise software).
Assured Success Methodology – Proven over 30+ years and hundreds
of projects, Cority’s deployment methodology delivers assured success. Unique
to our approach is at the outset of your project, Cority provides you with an
initial working solution, so your users can see the solution, know what to expect
and then iterate in an agile approach to make sure that we stay on track and the
end solution is what you need. You get user buy-in. No surprises. It works.
Cority has a 100% deployment success track-record.
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When you join the Cority community,
you join the largest enterprise-scale
EHSQ community using a common
SaaS version. One more reason
for our smooth deployments and
stable operations is our true SaaS
model. In fact, about 90% of our
global clients are on the exact same
software version.
This means you will enjoy ongoing
innovation with low, predictable
total cost of ownership (TCO).
Instead of owning a static software
package that’s outdated the day
after installation, your subscription
provides updates without the hassle
and cost of complex upgrades.
Cority experts and clients are
constantly providing input into
the Roadmap, so Cority is always
improving your solution with
small enhancements as well as
groundbreaking new capabilities like
predictive analytics and powerful
mobile features. Most critically is
Cority invests in your future. We are
a rarity among fast-growing SaaS
companies – we are profitable and
well-funded. Cority invests at least
22% of its recurring revenue back
into the platform versus an industry
average range of 12 – 18%.
SaaS also lends itself to the
dynamics of a constantly changing
industry. Whether it be a new
EU Directive, OSHA rule or EPA
regulation, the ground we stand on
is constantly shifting. SaaS makes it
easier to stay current with changes.
And with so many clients on the
same version, Cority’s support
model is greatly simplified and
enhanced, Our popular user
community allows for peer-support
and additional tools.
True Secure Cloud Software-as-a-Service
Cority invests a significantly higher percentage of annual
recurring revenue into R&D than the industry average.
30+ Years of Experience. Trusted by LeadersWhile Cority’s technology is state-of-the-art, we are not the new kids on the block. We support EHSQ programs at mid-market leaders to Fortune 500 businesses. Cority is helping over 800 organizations deliver measurable ROI, while advancing their journey to sustainability and operational excellence.
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Ask yourself: can I trust this company to help make me and my organization successful?
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The Company You Choose to KeepWhile Cority can boast a broad and
deeply functional platform, it can
be difficult to understand software
differences during an evaluation.
The fact is, we offer other advantages
as well.
Cority is widely recognized for the
strength of its core values and an
unwavering focus on customer success
– it’s why we have thrived for over 30
years. It’s why the company attracts and
retains the best employees. It’s also
why leading companies continue to
trust Cority.
While we can sing our own praises in
meeting the critical factors in selecting
the right EHSQ software, we urge you
throughout your process to talk to
as many references as possible,
review our case studies, and talk to
industry experts.
Let us continue to support you on your
EHSQ software discovery journey. The
following document is designed to support
you on your next steps: EHSQ Buyer's Guide:
Critical Factors For Your Software RFP >>
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The Right Software is Critically Important. A Trusted Partner is Essential. By leveraging today’s technology, you can help your company to operate as well
as it possibly can – sustainable, safe, efficient, and operationally excellent.
If you’re really going to demonstrate the value you can provide today and be well positioned to provide more tomorrow, you need a trusted partner to assure a successful journey.
The best software in the world—and we believe ours is great—means nothing if you can’t trust the people behind it. We know that trust must be earned and you won’t just hand it over to us.
“If you take care of the clients, the business will take care of itself.”
– Mark Wallace, CEO, Cority
Trusted by the World's Leading Manufacturers
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MEET CORITY.Proven, award-winning software, recognized by independent industry analysts for covering every aspect of EHSQ. Our powerful, fully integrated SaaS model is designed, deployed, and supported by experts who have literally walked in your shoes. Cority has an unmatched record of deployment and adoption success, plus the highest client satisfaction in the industry. For over 30 years we’ve been trusted by leading organizations to advance their success and provide measurably better EHSQ outcomes.
1. Source: http://www.dupont.com/corporate-functions/our-company/purpose.html 2. http://blog.lnsresearch.com/architecting-the-modern-ehs-roadmap-for-operational-excellence3. Source: http://corporate.exxonmobil.com/en/company/about-us/safety-and-health4. http://www.ilo.org/global/topics/safety-and-health-at-work/lang--en/index.htm5. https://business.libertymutualgroup.com/business-insurance/Documents/Services/Workplace%20Safety%20Index.pdf6. https://www.bls.gov/news.release/osh.nr0.htmhttp://www.wsps.ca/Information-Resources/Topics/Slips,-Trips-and-Falls.aspx7. http://www.njamha.org/conferences/FY2017/annual/CHAAJOEMFINALHSJan2016.pdf8. Pacific Crest SaaS Survey (2015)9. Green Quadrant is a registered trademark owned by Verdantix Ltd
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