MANPOWER IT enabled SC - · PDF fileManpower IT enabled Service Center ... Oman by empowering its people, through the e.Oman strategy which was ... MANPOWER IT enabled SC.pptx

ManpowerITenabledServiceCenter

UnitedNationsPublicServiceAward2010

RedhaAhmedAlLawatiDeputyDirectorofinformationSystems

BeforetheInitiative

KeySuccessfactors

OurAchievements

SultanateofOman

SanadProgramme

Contents

UnitedNationsPublicServiceAward2010

ManpowerSystems

Anoverview

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AREA:309,500sq.km.

POPULATION: 2,867,000(2008midyearestimates)

CAPITAL:Muscat

LIFEEXPECTANCY:71.6years

Medianage:19.8years

POPULATIONDENSITY:7.5

TheSULTANATEISDIVIDEDINTO9MAIN

ADMINISTRATIVEREGIONS

GDP percapita$18,013(IMF2010)

GNIpercapita$12,270(WorldBank,2008)

UnitedNationsPublicServiceAward2010

NationalInformationSociety PoliciesandeStrategies

TheSultanateofOmanhasembarkeduponitsambitiousjourneyin transformingOmanbyempoweringitspeople,throughthee.Omanstrategywhich wasadoptedin2002andwasimplementedinMay2003.

ThegoalsincludeprovidingjobopportunitiesfornationalsintheITsectorandtosignificantly improve thequalityof services that theGovernmentprovides to itscitizens.

Thee.omanstrategyaddresseseGovernmentaswellasDigitalSocietyissues.Itaimstocreateaneffectivegovernmentcommunitycitizencentricthatprovidesbetterpublicservicestoitspeople,establishnationalICTinfrastructure,andbuildtheICTskillsofpeopleinOman.

Beforetheinitiative

ManualApplicationsprocessedthroughcentralizedoffices.Enrollmenttimefrom1to3monthstoprovideservices. NoUnifiedIdentitiesforJobcodeordescriptions.TheNumberoftransactionsincreasingdaybyday,Crowed,Jobdelaysandslowperformance.ManualfillingofApplication.

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ManpowerSystemsManpowerDetails.ManpowerHistoryDetails.JobseekerDetails.

ManpowerDetails.EmployeeHistoryDetails. Sponsors'/CompaniesDetails.

JobsVacanciesRegistration.EmploymentHistoryDetails.JobseekerDetails.(Transactions)

TrustedBusinesscenter. CoveredalloverOman.Secureepayment.Multiservices.

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Sanadprogramme

UnitedNationsPublicServiceAward2010

The Sanad program was established at the directives of HisMajestySultanQaboostoprovide jobseekersopportunitiesSetUpSelfEmploymentProjectsanddevelopsmallbusinesses.

http://www.manpower.gov.om/en/sanad_home.aspmoreinformation:

SanadServiceCenters

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NumberofSanadservicecenters(SSC)havesignificantincreasedoverthelast5years,Providingbetteropportunitiesforjobseekers

KeySuccessfactors

Managementunderstandingandsupport. StrategicPlansandimplantation.(Setpolices,Budget,Org.Structure) Betterutilizationoftechnology.(Solutions,Equipments,Training) DBIntegrations.(Internally&Externally) Multichannelsforservices.(SMS,Callcenter,Webservices,KIOSK) SanadCentersInitiative.(SpreadalloverOman) Collaboratewithe.omanstrategy.

UnitedNationsPublicServiceAward2010

OurAchievements

Highlysustainablesystems,IntegratedservicestosupportG2G.Promoteyouthtostartanewbusiness SanadOffices.Fastandaccuratedataentry.Deliveringbetterservicechannelstopublic,easytoaccess.Focusondevelopingnationsmanpowerskills,e.g.Onjobtraining.Acollectionofdatastatistics.Reducetheoperationcostsandcrowd.

UnitedNationsPublicServiceAward2010

ThanksforAttention