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Aug 19, 2018
ManpowerITenabledServiceCenter
UnitedNationsPublicServiceAward2010
RedhaAhmedAlLawatiDeputyDirectorofinformationSystems
BeforetheInitiative
KeySuccessfactors
OurAchievements
SultanateofOman
SanadProgramme
Contents
UnitedNationsPublicServiceAward2010
ManpowerSystems
Anoverview
UnitedNationsPublicServiceAward2010
AREA:309,500sq.km.
POPULATION: 2,867,000(2008midyearestimates)
CAPITAL:Muscat
LIFEEXPECTANCY:71.6years
Medianage:19.8years
POPULATIONDENSITY:7.5
TheSULTANATEISDIVIDEDINTO9MAIN
ADMINISTRATIVEREGIONS
GDP percapita$18,013(IMF2010)
GNIpercapita$12,270(WorldBank,2008)
UnitedNationsPublicServiceAward2010
NationalInformationSociety PoliciesandeStrategies
TheSultanateofOmanhasembarkeduponitsambitiousjourneyin transformingOmanbyempoweringitspeople,throughthee.Omanstrategywhich wasadoptedin2002andwasimplementedinMay2003.
ThegoalsincludeprovidingjobopportunitiesfornationalsintheITsectorandtosignificantly improve thequalityof services that theGovernmentprovides to itscitizens.
Thee.omanstrategyaddresseseGovernmentaswellasDigitalSocietyissues.Itaimstocreateaneffectivegovernmentcommunitycitizencentricthatprovidesbetterpublicservicestoitspeople,establishnationalICTinfrastructure,andbuildtheICTskillsofpeopleinOman.
Beforetheinitiative
ManualApplicationsprocessedthroughcentralizedoffices.Enrollmenttimefrom1to3monthstoprovideservices. NoUnifiedIdentitiesforJobcodeordescriptions.TheNumberoftransactionsincreasingdaybyday,Crowed,Jobdelaysandslowperformance.ManualfillingofApplication.
UnitedNationsPublicServiceAward2010
ManpowerSystemsManpowerDetails.ManpowerHistoryDetails.JobseekerDetails.
ManpowerDetails.EmployeeHistoryDetails. Sponsors'/CompaniesDetails.
JobsVacanciesRegistration.EmploymentHistoryDetails.JobseekerDetails.(Transactions)
TrustedBusinesscenter. CoveredalloverOman.Secureepayment.Multiservices.
UnitedNationsPublicServiceAward2010
Sanadprogramme
UnitedNationsPublicServiceAward2010
The Sanad program was established at the directives of HisMajestySultanQaboostoprovide jobseekersopportunitiesSetUpSelfEmploymentProjectsanddevelopsmallbusinesses.
http://www.manpower.gov.om/en/sanad_home.aspmoreinformation:
SanadServiceCenters
UnitedNationsPublicServiceAward2010
NumberofSanadservicecenters(SSC)havesignificantincreasedoverthelast5years,Providingbetteropportunitiesforjobseekers
KeySuccessfactors
Managementunderstandingandsupport. StrategicPlansandimplantation.(Setpolices,Budget,Org.Structure) Betterutilizationoftechnology.(Solutions,Equipments,Training) DBIntegrations.(Internally&Externally) Multichannelsforservices.(SMS,Callcenter,Webservices,KIOSK) SanadCentersInitiative.(SpreadalloverOman) Collaboratewithe.omanstrategy.
UnitedNationsPublicServiceAward2010
OurAchievements
Highlysustainablesystems,IntegratedservicestosupportG2G.Promoteyouthtostartanewbusiness SanadOffices.Fastandaccuratedataentry.Deliveringbetterservicechannelstopublic,easytoaccess.Focusondevelopingnationsmanpowerskills,e.g.Onjobtraining.Acollectionofdatastatistics.Reducetheoperationcostsandcrowd.
UnitedNationsPublicServiceAward2010
ThanksforAttention