Managing Generational Differences - Generational Differences March 16, 2018 ... activities. TRADITIONALISTS ... Generational Personalities are shaped by Events &

Managing Generational

Differences

March 16, 2018

hfma texas gulf coast chapter

Monthly Luncheon

Goal

To Uncover the:

Events

Conditions

Values

Behaviors

That make each generation Unique!

Framing The Generations

Clashpoints

For the first time in US History there are

Five Generations in the Workplace

Generation Z

TRADITIONALISTS

1900 -1945

Influences

The Great

Depression

The New Deal

World War II

The G.I. Bill

The Cold War

The Atom Bomb

People in the News

Frank Sinatra

Ella Fitzgerald

FDR

Jackie Robinson

Henry Ford

John Wayne

Joe DiMaggio

TRADITIONALISTS

1900 -1945Traits Loyal/Civic Minded

Patriotic

Hard working

Fiscally conservative

Faith in Institutions

Work for same employer

Make do or do without

Practical

Respect Authority

Growing Up Disciplined

Conformers

Personal sacrifice

Children should be seen and not heard

Motivators Sense of self worth

Good of the Company

Build a personal legacy

babyboomers

1946 - 1964

Influences Booming birthrate

Economic prosperity

Vietnam

Watergate

Assassinations

Civil rights movement

Womens movement

Sex, drugs, rock & roll

People in the News John F. Kennedy

Martin Luther King, Jr.

Rosa Parks

The Jackson Five

Elvis

The Beatles

Neil Armstrong

babyboomers

1946 - 1964

Traits

Confident

Independent

Self-reliant

Competitive

Questioners of authority

Idealistic

Growing Up

Stay-at-home moms

Suburbs

TV

Play well with others

Motivators

Sense of Achievement

Increased Salary

Build a perfect career

babyboomers

1946 - 1964

Traits Optimistic

Desire to stand out from

the crowd

Cool

Work-centric

Relish long work hours

Defined by Professional

Accomplishments

GENERATION X

1965 - 1976

Influences Divorce

Lay-offs

AIDS

Personal computer

MTV & Cable TV

The Challenger

Missing children on milk cartons

24 hour media

People in the News

Bill Clinton

Bill Gates

Michael Jordan

Nelson Mandela

GENERATION X

1965 - 1976

Traits Independent

Resourceful

Entrepreneurial

Adaptive to change

Skeptical

Work/life balance

Self-reliance

Growing Up Working Moms

Latchkey kids

Divorce

Microwave

Videogames

MADD

Motivators Sense of security

Work to live

Build a transferrable career

Influences Fall of the Berlin Wall

Events of September 11th

Connected 24/7

iPod, iPad, Smart Phones

Violence Close to home

Drugs and gangs

Hurricane Katrina

Virginia Tech Shooting

People in the News President Barak Obama

Backstreet Boys

Oprah Winfrey

Britney Spears

Mia Hamm

Serena & Venus Williams

Mother Teresa

Traits Globally concerned

Diverse/Inclusive

Cyber literate

Media savvy

Realistic

The group is the key

Confidence

Entitled

Most educated

Growing Up You are special

Helicopter parents (Boomer parenting)

Packed schedules

Motivators Sense of Greater Good

Personal Relationships

Build Parallel Careers

The M-Factor

Parenting

Entitlement

Meaning

Great Expectations

The Need for Speed

Social Networking

Collaboration

Works Cited

Lynne C. Lancaster, D. S. (2010). The M-factor: how the millennial

generation is rocking the workplace. New York: HarperCollins Publishers.

Influences See the world through

September 11th

Grown up with war & uncertainty

Less optimistic

Defined by their technology and media use

Digital Natives

Learned to read & write with the aid of computers

Phenomenal ability to multi task

School lock downs

In the News Sandy Hook Elementary

School Shooting

Aurora Mass Shooting

Stabbing Rampage at Pennsylvania High School

Traits

Digital

Pragmatic

Polite

Resourceful

Competitive

Private

Growing Up

Black Hawks!

(Gen X parenting)

Involved dads

TRADITIONALISTS/

babyboomers

1940 1945

babyboomers/Gen X

1960 1965

Gen

X/

1975 - 1980

Cuspers play important

roles

Mediating

Translating

Explaining

Coordinating

Resolving conflicts

Their Impact

They will make up 50% of employees

& customers by the year 2020 and

75% by the year 2026

They will bring their gifts to the

workplace

Youth

Collaboration

Energy

They are change agents!

Whats An Employer To Do?

Focus on:

Attracting

Mentoring

Training

Retaining

If Not, Employers Face:

The Turnover Titanic

Knowledge Drain to

Death

Leadership Desert

They will either TRANSFORM an

organization or watch it CLOSE!

babyboomers80 million

31%

Gen Xers46 million

21%

Traditionalists 3% 75 million

95 million

45%

Source: U.S. Bureau of Labor Statistics

2015 International Workforce

An issue around which the generations are likely to/will

collide

An issue around which the generations are likely to/will

Many issues can be

affected by

generational

diversity

Turnover

Recruitment

Morale

Team building

Communication

Customer service

Culture change

Diversity

Rewards

Feedback

Employer of choice

Organizational objectives

Communications

Feedback

Rewards

Balance

CommunicationWrite me a

letter

Lets have a

meeting

Send me

an email

txtme

Tweet,

Instant

Messaging &

Skype

Feedback

No News is

Good News

Once a year

review with

documentation

Instant,

immediate

feedback

Individualized

feedback at the

push of a

button!

RewardsSatisfaction of a job

well done

Money, title,

recognition, the corner

office

Freedom is the

ultimate reward

Work that has

meaning for me!

BalanceSupport me in shifting

the balance

Help me

balance

everyone else &

find meaning

myself

Balance now,

not at 65!

Flexibility

so I can

balance

all my

activities

TRADITIONALISTS babyboomers GENERATION X

COMMUNICATIONS Face to

Face Formal

Memo

In Person Formal

Memo

Email/ Cell

Phone

Text

Messaging

FEEDBACK No News is

Good News

Once a year

Review with

documentation

Instant,

Immediate

feedback

Individualized

Feedback at

the push of a

button!

REWARDS The

satisfaction

of a job well

done

Money, title, the

corner office

Freedom is

the

ultimate

response

Work that has

meaning for

me!

BALANCE Support me

in shifting

the balance

Help me balance

everyone else &

find meaning

myself

Balance

now, not at

60

Flexibility so I

can balance all

my activities

Each generation brings its own set

of values, beliefs, life experiences,

attitudes and gifts to the workplace

Generational

Personalities are

shaped by Events &

Conditions

experienced through

our formative years-

http://upload.wikimedia.org/wikipedia/commons/9/9a/George_P._Bush_by_Gage_Skidmore.jpg

Managing the Generations

Its A Bottom-line Issue!

Thank you

Resourceswww.inc.com/sam-bacharach/how-to-motivate-your-gen-y-employees.html

When Generations Collide: Who They Are. Why They Clash. How to Solve the

Generational Puzzle at Work. Lynne C, Lancaster and David Stillman

The M-Factor: How the Millennial Generation Is Rocking the Workplace

Lynne C. Lancaster and David Stillman

Stauffer, David. Motivating Across Generations. Harvard Management Update

March 2003

Hammill, Greg. Mixing and Managing Four Generations of Employees.

Winter/Spring 2005

http://www.fdu.edu/newspubs/magazine/05ws/generations.htm

http://www.redtreeleadership.com/millennials/?gclid=CNOAhKjZ7rkCFctr7AodSzIAh

g

http://www.generationaledge.com/

www.RainmakerThinking.com