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Managing Generational Differences - Generational Differences March 16, 2018 ... activities. TRADITIONALISTS ... Generational Personalities are shaped by Events &

Jun 28, 2018

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  • Managing Generational

    Differences

    March 16, 2018

    hfma texas gulf coast chapter

    Monthly Luncheon

  • Goal

    To Uncover the:

    Events

    Conditions

    Values

    Behaviors

    That make each generation Unique!

  • Framing The Generations

  • Clashpoints

  • For the first time in US History there are

    Five Generations in the Workplace

  • Generation Z

  • TRADITIONALISTS

    1900 -1945

    Influences

    The Great

    Depression

    The New Deal

    World War II

    The G.I. Bill

    The Cold War

    The Atom Bomb

    People in the News

    Frank Sinatra

    Ella Fitzgerald

    FDR

    Jackie Robinson

    Henry Ford

    John Wayne

    Joe DiMaggio

  • TRADITIONALISTS

    1900 -1945Traits Loyal/Civic Minded

    Patriotic

    Hard working

    Fiscally conservative

    Faith in Institutions

    Work for same employer

    Make do or do without

    Practical

    Respect Authority

    Growing Up Disciplined

    Conformers

    Personal sacrifice

    Children should be seen and not heard

    Motivators Sense of self worth

    Good of the Company

    Build a personal legacy

  • babyboomers

    1946 - 1964

    Influences Booming birthrate

    Economic prosperity

    Vietnam

    Watergate

    Assassinations

    Civil rights movement

    Womens movement

    Sex, drugs, rock & roll

    People in the News John F. Kennedy

    Martin Luther King, Jr.

    Rosa Parks

    The Jackson Five

    Elvis

    The Beatles

    Neil Armstrong

  • babyboomers

    1946 - 1964

    Traits

    Confident

    Independent

    Self-reliant

    Competitive

    Questioners of authority

    Idealistic

    Growing Up

    Stay-at-home moms

    Suburbs

    TV

    Play well with others

    Motivators

    Sense of Achievement

    Increased Salary

    Build a perfect career

  • babyboomers

    1946 - 1964

    Traits Optimistic

    Desire to stand out from

    the crowd

    Cool

    Work-centric

    Relish long work hours

    Defined by Professional

    Accomplishments

  • GENERATION X

    1965 - 1976

    Influences Divorce

    Lay-offs

    AIDS

    Personal computer

    MTV & Cable TV

    The Challenger

    Missing children on milk cartons

    24 hour media

    People in the News

    Bill Clinton

    Bill Gates

    Michael Jordan

    Nelson Mandela

  • GENERATION X

    1965 - 1976

    Traits Independent

    Resourceful

    Entrepreneurial

    Adaptive to change

    Skeptical

    Work/life balance

    Self-reliance

    Growing Up Working Moms

    Latchkey kids

    Divorce

    Microwave

    Videogames

    MADD

    Motivators Sense of security

    Work to live

    Build a transferrable career

  • Influences Fall of the Berlin Wall

    Events of September 11th

    Connected 24/7

    iPod, iPad, Smart Phones

    Violence Close to home

    Drugs and gangs

    Hurricane Katrina

    Virginia Tech Shooting

    People in the News President Barak Obama

    Backstreet Boys

    Oprah Winfrey

    Britney Spears

    Mia Hamm

    Serena & Venus Williams

    Mother Teresa

  • Traits Globally concerned

    Diverse/Inclusive

    Cyber literate

    Media savvy

    Realistic

    The group is the key

    Confidence

    Entitled

    Most educated

    Growing Up You are special

    Helicopter parents (Boomer parenting)

    Packed schedules

    Motivators Sense of Greater Good

    Personal Relationships

    Build Parallel Careers

  • The M-Factor

    Parenting

    Entitlement

    Meaning

    Great Expectations

    The Need for Speed

    Social Networking

    Collaboration

    Works Cited

    Lynne C. Lancaster, D. S. (2010). The M-factor: how the millennial

    generation is rocking the workplace. New York: HarperCollins Publishers.

  • Influences See the world through

    September 11th

    Grown up with war & uncertainty

    Less optimistic

    Defined by their technology and media use

    Digital Natives

    Learned to read & write with the aid of computers

    Phenomenal ability to multi task

    School lock downs

    In the News Sandy Hook Elementary

    School Shooting

    Aurora Mass Shooting

    Stabbing Rampage at Pennsylvania High School

  • Traits

    Digital

    Pragmatic

    Polite

    Resourceful

    Competitive

    Private

    Growing Up

    Black Hawks!

    (Gen X parenting)

    Involved dads

  • TRADITIONALISTS/

    babyboomers

    1940 1945

    babyboomers/Gen X

    1960 1965

    Gen

    X/

    1975 - 1980

    Cuspers play important

    roles

    Mediating

    Translating

    Explaining

    Coordinating

    Resolving conflicts

  • Their Impact

    They will make up 50% of employees

    & customers by the year 2020 and

    75% by the year 2026

    They will bring their gifts to the

    workplace

    Youth

    Collaboration

    Energy

    They are change agents!

  • Whats An Employer To Do?

    Focus on:

    Attracting

    Mentoring

    Training

    Retaining

    If Not, Employers Face:

    The Turnover Titanic

    Knowledge Drain to

    Death

    Leadership Desert

    They will either TRANSFORM an

    organization or watch it CLOSE!

  • babyboomers80 million

    31%

    Gen Xers46 million

    21%

    Traditionalists 3% 75 million

    95 million

    45%

    Source: U.S. Bureau of Labor Statistics

    2015 International Workforce

  • An issue around which the generations are likely to/will

    collide

    An issue around which the generations are likely to/will

  • Many issues can be

    affected by

    generational

    diversity

    Turnover

    Recruitment

    Morale

    Team building

    Communication

    Customer service

    Culture change

    Diversity

    Rewards

    Feedback

    Employer of choice

    Organizational objectives

  • Communications

    Feedback

    Rewards

    Balance

  • CommunicationWrite me a

    letter

    Lets have a

    meeting

    Send me

    an email

    txtme

    Tweet,

    Instant

    Messaging &

    Skype

  • Feedback

    No News is

    Good News

    Once a year

    review with

    documentation

    Instant,

    immediate

    feedback

    Individualized

    feedback at the

    push of a

    button!

  • RewardsSatisfaction of a job

    well done

    Money, title,

    recognition, the corner

    office

    Freedom is the

    ultimate reward

    Work that has

    meaning for me!

  • BalanceSupport me in shifting

    the balance

    Help me

    balance

    everyone else &

    find meaning

    myself

    Balance now,

    not at 65!

    Flexibility

    so I can

    balance

    all my

    activities

  • TRADITIONALISTS babyboomers GENERATION X

    COMMUNICATIONS Face to

    Face Formal

    Memo

    In Person Formal

    Memo

    Email/ Cell

    Phone

    Text

    Messaging

    FEEDBACK No News is

    Good News

    Once a year

    Review with

    documentation

    Instant,

    Immediate

    feedback

    Individualized

    Feedback at

    the push of a

    button!

    REWARDS The

    satisfaction

    of a job well

    done

    Money, title, the

    corner office

    Freedom is

    the

    ultimate

    response

    Work that has

    meaning for

    me!

    BALANCE Support me

    in shifting

    the balance

    Help me balance

    everyone else &

    find meaning

    myself

    Balance

    now, not at

    60

    Flexibility so I

    can balance all

    my activities

  • Each generation brings its own set

    of values, beliefs, life experiences,

    attitudes and gifts to the workplace

    Generational

    Personalities are

    shaped by Events &

    Conditions

    experienced through

    our formative years-

    http://upload.wikimedia.org/wikipedia/commons/9/9a/George_P._Bush_by_Gage_Skidmore.jpg

  • Managing the Generations

    Its A Bottom-line Issue!

    Thank you

  • Resourceswww.inc.com/sam-bacharach/how-to-motivate-your-gen-y-employees.html

    When Generations Collide: Who They Are. Why They Clash. How to Solve the

    Generational Puzzle at Work. Lynne C, Lancaster and David Stillman

    The M-Factor: How the Millennial Generation Is Rocking the Workplace

    Lynne C. Lancaster and David Stillman

    Stauffer, David. Motivating Across Generations. Harvard Management Update

    March 2003

    Hammill, Greg. Mixing and Managing Four Generations of Employees.

    Winter/Spring 2005

    http://www.fdu.edu/newspubs/magazine/05ws/generations.htm

    http://www.redtreeleadership.com/millennials/?gclid=CNOAhKjZ7rkCFctr7AodSzIAh

    g

    http://www.generationaledge.com/

    www.RainmakerThinking.com

    http://www.inc.com/sam-bacharach/how-to-motivate-your-gen-y-employees.htmlhttp://www.generations.com/http://www.generations.com/http://www.generations.com/http://hbr.org/product/motivating-across-generations/an/U0303B-PDF-ENGhttp://hbr.org/product/motivating-across-generations/an/U0303B-P
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